Guest reviews
Overall rating
5.8 OK
Based on 10 reviews
Overall
6.0
Cleanliness
5.6
Comfort
6.2
Pickup/dropoff
5.4
Value for money
5.8
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Palermo car hire reviews and directory
Ace
Ace reviews
Car hire locations
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Ace
Locations in Palermo
In Terminal
+39 091 591 414
- 2.0
- 2.0
- 3.0
- 2.0
- 3.0
Recent reviews
2.8 Mediocre
30 Apr 2017
Pros: The car was decent.
Cons: At the car pickup i found some scratches on the rear door passenger side, and when I pointed that out to the delegate she told me that was already marked on the paper by a X. At the car drop off the delegate told me that for a scratch must be marked as G and not with a X. So I was charged 600 Euro, 300 for each scratch.
2.0 Mediocre
18 Jun 2017
The company is a fraud and you should ashamed for listing the,
Cons: The company ace did not exist in Palermo airport. It was Gold. The agent told me all her cars come back damaged and I had to buy 3x the cost of rental in insurance. She said. A few centimeter search costs 300 euros and longer is 3000. All cars come back damaged? That's fraud.
I did not rent. Instead I went to budget and just paid what I had for last minute rental. Done with kayak. Back to Hotwire. Vet your companies!!
Budget
Budget reviews
Car hire locations
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Budget
Locations in Palermo
Aeroporto Punta Raisi
+39 091 591 684
Via F Crispi 260
- 2.0
- 5.0
- 2.0
- 5.0
- 2.0
Recent reviews
4.4 OK
19 Jan 2017
ripp off by palermo, italy airport budget rent off
Cons: subject: Contract no. 72967895 o. Complain
To whom it may concern:
I made an reservation with #43733087us6 for 3 days for the amount the of $75 on a small car (reservation is attached) .
Upon our arrival Budget agent: " do you want to upgrade the car".
we replied: No. we have already booked 4 door Citroen according to our reservation.
Budget agent: " No. you have 2 door car with manual transmission. and if you want to upgrade must pay 8Euro per day". and she insiste.
we had to accepted. Because, at that time I had no other option. so we by force agreed to upgrade the car to a 4 door small car for 8 euro per day extra.
Budget agent: also convinced us to get extra insurance to cover our 1000 euro deductible for total of 28 euro for 3 days.
we asked her: then how much would be the total.
Budget agent: 65 euro(3 days rent incl. tax) + 24 euro(car upgrade) + 28 euro(ins. coverage for 1000 euro deductible) = 117 euro with tax around 130 euro she said.
On Jan 18th before we returning the car we fill up the car with gas. But, at the returning point the budget agent said; According to our calculation 5 more liter gas must be added into your bill.
we were very surprised by the final bill of euro 278.49 and he told us to go to the office inside the terminal. so we went in and there was a Budget agent who did not know anything about the contract and even a conversion of the currency from Dollar to euro and said that he must investigate and will let us know soon.
no news until now,
It is very clear in our contract which is attached , please be inform that i am not approving any charges to my citi bank card until we settle the matter.
Thank you for your prompt attention.
Faezeh amiri
2.0 Mediocre
2 Oct 2016
Budget took advantage of me, LOTS OF HIDDEN FEES!!
Pros: The car was clean, and new.
Cons: Very poor communication, as to a few users on here, i signed up thinking i was going to pay $200 for a week with a car and insurance from Allianz, but that was sadly not the case. Once i arrived, i was greeted with $300 of additional fees, Including VAT, city tax (which the rental said was already paid for when i checked out), and also a destination fee given i was not returning at the same spot, ($65). None of this was mentioned when i booked the car!
To top it off, they had the nerve to give me a car with 3/4 of a tank (marked full) and have you agree to the policy of $65 to fill up the tank at the end of the rental if it is not exactly full. Ridiculous.
Then Avis recommended we purchase an additional $40/day of insurance to ensure our deductible ($1000) is not put into jeopardy if we get into an accident. Just insane.
SO in summary, i got a car with 3/4 tank of gas (marked full). Was supposed to pay $200 with insurance taxes fees for 5 days, ended up paying $600+.
STAY AWAY!! SCAM!!
Car hire locations
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AutoEurope
Locations in Palermo
Europcar Francone Borellino Apt
Car hire locations
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Autovia
Locations in Palermo
Palermo airport
+39 091 869 4268
Avis
Avis reviews
Car hire locations
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Avis
Locations in Palermo
Aeroporto Di Palermo
+39 091 591 684
Via F Crispi 260
+39 091 586 940
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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2.0
They denied let me rent car
Cons: This office is awful The reason I rented car from Yangjae branch was The manager of Incheon airport office denied to let me rent car. I had rented car several times with my card before. When I landed Incheon airport on 8/26/17 I went to AJ counter which is Avis office in Korea as usual. The lady at the counter told me that I can't rent car because my card is not a credit card . I explained that I had used same card as the other times that's why I left my credit card my home in New York . She said it was the other officer's mistakes who had fired. I told her different day I had rented car and she said the officer was mew that's why I could rent a car which sounds ridiculous to me because I had rented car several times arleady She said she checked computer but there was no record about me Suddenly a man came and he denied to rent car because I yell at them I yelled her because all she did was keep saying no rent car . I couldn't do anything except spend unexpected $300 for the taxi instead of driving rent car at that night I booked same company at Yangjae branch following day I brought my dad who has credit card But they let me rent car right away with same card that Unseo office denied it.
review from
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8.0
Very Nice Agents
Pros: The agents were very helpful and friendly at pickup. They provided a nice car that ran very well and was comfortable. Drop off directions were explained and written direction were provided, very easy.
Cons: There were a lot a small dings and scratches on the car when I picked it up. I took pictures of every defect at pickup. When I dropped off the car the agent asked if the damage on the front was there when I picked up the car. Fortunately I have picture to prove it was. My previous experience with Aviv Car Rental is they will charge your credit card an additional fees 6 months after the rental without explanation.
review from
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3.2
Cons: Tedious return process. A unrealized little scratch at the bottom of bumper was charged US$150.
review from
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9.2
Palermo
Pros: Friendly staff. Excellent rate. Thought collection was a ride away but in fact just a few yards from Terminal. Car in good condition. Damage noted without me needing to. But actually car looked without blemish.
Cons: Hire was in dollars. Charged in euros without discussion. Made it harder to check the rate was right and two currency conversions. One at a rate not of my choosing.
review from
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2.0
Didnt have the car for pickup
Cons: I booked a rental to be picked up at Incheon Airport, and for some reason, when i went to pick up the car, the two girls at the desk said they didnt have my reservation and refused to give me a car. I ended up taking the bus. This is my first and last time renting with AVIS.
review from
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3.6
Price state is not clear when booking done through
Pros: Car is comfort only.
Cons: GPS not updated and used old version. Some address is unable to detect and didnt provide us the shortest or new way of driving. Car is not so clean enough. Price didnt state clear when booking done online. A lot of charged incurred when pick up the car. Pick up and drop off point is not clear enough.
review from
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2.0
Korean license only
Cons: They only take Korean license... Something i don't understand because car rental companies should also serve foreigner then how can you have a Korean license if you only came to visit!!
review from
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2.0
They denied let me rent car
Cons: This office is awful The reason I rented car from Yangjae branch was The manager of Incheon airport office denied to let me rent car. I had rented car several times with my card before. When I landed Incheon airport on 8/26/17 I went to AJ counter which is Avis office in Korea as usual. The lady at the counter told me that I can't rent car because my card is not a credit card . I explained that I had used same card as the other times that's why I left my credit card my home in New York . She said it was the other officer's mistakes who had fired. I told her different day I had rented car and she said the officer was mew that's why I could rent a car which sounds ridiculous to me because I had rented car several times arleady She said she checked computer but there was no record about me Suddenly a man came and he denied to rent car because I yell at them I yelled her because all she did was keep saying no rent car . I couldn't do anything except spend unexpected $300 for the taxi instead of driving rent car at that night I booked same company at Yangjae branch following day I brought my dad who has credit card But they let me rent car right away with same card that Unseo office denied it.
review from
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3.2
Cons: Tedious return process. A unrealized little scratch at the bottom of bumper was charged US$150.
review from
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2.0
Didnt have the car for pickup
Cons: I booked a rental to be picked up at Incheon Airport, and for some reason, when i went to pick up the car, the two girls at the desk said they didnt have my reservation and refused to give me a car. I ended up taking the bus. This is my first and last time renting with AVIS.
review from
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3.6
Price state is not clear when booking done through
Pros: Car is comfort only.
Cons: GPS not updated and used old version. Some address is unable to detect and didnt provide us the shortest or new way of driving. Car is not so clean enough. Price didnt state clear when booking done online. A lot of charged incurred when pick up the car. Pick up and drop off point is not clear enough.
review from
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2.0
Korean license only
Cons: They only take Korean license... Something i don't understand because car rental companies should also serve foreigner then how can you have a Korean license if you only came to visit!!
review from
Car hire locations
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Car Italy
Locations in Palermo
Aeroporto Punta Raisi
1-718-821-7870
Metro Station Carini
Car hire locations
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Dollar
Locations in Palermo
Punta Raisi
+39 091 213 112
Car hire locations
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Ecovia
Locations in Palermo
Palermo Airport
Via Francesco Crispi 122 Palermo, PA
+39 091 322 229
Car hire locations
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Elite Rent A Car
Locations in Palermo
Palermo Airport
Car hire locations
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Enterprise
Locations in Palermo
Via Delle Magnolie 33
+39 091 685 0991
Car hire locations
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Europcar
Locations in Palermo
Falcone & Borsellino Airport
+39 091 591 688
P.zza M.boiardo / Via U.giordano
+39 091 301 825
Car hire locations
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Firefly
Locations in Palermo
Punta Raisi
+39 091 652 9493
4 travellers who rented a car in Palermo gave the car agency they used an average rating of 2.8