Palermo Car Hire

Cons: Check in was kind of slow.

Cons: No windshield wiper fluid had to use bottled water

Cons: Did not tell me that the tank was not full

Cons: The windshield washer did not work. The car was all scratched up.

Cons: Office closed and yet you can book your drop-off

Cons: Booked a VW Golf, then we were asked if we wanted the Golf to pay an extra premium for it. Ended up with a Dacia Sandero. Awful car to drive. Wanted a car we were used to handling in a foreign country. the car handled poorly and was very clunky.

Cons: subject: Contract no. 72967895 o. Complain To whom it may concern: I made an reservation with #43733087us6 for 3 days for the amount the of $75 on a small car (reservation is attached) . Upon our arrival Budget agent: " do you want to upgrade the car". we replied: No. we have already booked 4 door Citroen according to our reservation. Budget agent: " No. you have 2 door car with manual transmission. and if you want to upgrade must pay 8Euro per day". and she insiste. we had to accepted. Because, at that time I had no other option. so we by force agreed to upgrade the car to a 4 door small car for 8 euro per day extra. Budget agent: also convinced us to get extra insurance to cover our 1000 euro deductible for total of 28 euro for 3 days. we asked her: then how much would be the total. Budget agent: 65 euro(3 days rent incl. tax) + 24 euro(car upgrade) + 28 euro(ins. coverage for 1000 euro deductible) = 117 euro with tax around 130 euro she said. On Jan 18th before we returning the car we fill up the car with gas. But, at the returning point the budget agent said; According to our calculation 5 more liter gas must be added into your bill. we were very surprised by the final bill of euro 278.49 and he told us to go to the office inside the terminal. so we went in and there was a Budget agent who did not know anything about the contract and even a conversion of the currency from Dollar to euro and said that he must investigate and will let us know soon. no news until now, It is very clear in our contract which is attached , please be inform that i am not approving any charges to my citi bank card until we settle the matter. Thank you for your prompt attention. Faezeh amiri

Cons: I was charged for a scratch on the car which I didn’t do I took videos and pictures when I dropped it off I got to Rome and they charged me 1300! Which my rental was only 245 I’m beyond PO!

Cons: Very poor communication, as to a few users on here, i signed up thinking i was going to pay $200 for a week with a car and insurance from Allianz, but that was sadly not the case. Once i arrived, i was greeted with $300 of additional fees, Including VAT, city tax (which the rental said was already paid for when i checked out), and also a destination fee given i was not returning at the same spot, ($65). None of this was mentioned when i booked the car! To top it off, they had the nerve to give me a car with 3/4 of a tank (marked full) and have you agree to the policy of $65 to fill up the tank at the end of the rental if it is not exactly full. Ridiculous. Then Avis recommended we purchase an additional $40/day of insurance to ensure our deductible ($1000) is not put into jeopardy if we get into an accident. Just insane. SO in summary, i got a car with 3/4 tank of gas (marked full). Was supposed to pay $200 with insurance taxes fees for 5 days, ended up paying $600+. STAY AWAY!! SCAM!!

Cons: At the car pickup i found some scratches on the rear door passenger side, and when I pointed that out to the delegate she told me that was already marked on the paper by a X. At the car drop off the delegate told me that for a scratch must be marked as G and not with a X. So I was charged 600 Euro, 300 for each scratch.

Cons: The company ace did not exist in Palermo airport. It was Gold. The agent told me all her cars come back damaged and I had to buy 3x the cost of rental in insurance. She said. A few centimeter search costs 300 euros and longer is 3000. All cars come back damaged? That's fraud. I did not rent. Instead I went to budget and just paid what I had for last minute rental. Done with kayak. Back to Hotwire. Vet your companies!!