Best Nairobi hotels near City Square
When you stay at Villa Rosa Kempinski in Nairobi, you'll be in the business district, a 2-minute drive from University of Nairobi and 6 minutes from Yaya Centre. Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Nairobi? This hotel has facilities measuring 8428 square feet (783 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Overall 9.3 Excellent
Based on 5,607 reviews
All reviews
- All reviews
- Couples
- Solo
- Families
- Business
Excellent
9.7
Pros: I could not enjoy as much as I wish
Okay
5.5
Excellent
9.6
Pros: Modern, clean, stylish. After 6 days of safari tour Kempinski hotel was nice refreshing place to stay.
Okay
5.0
Pros: Breakfast
Excellent
9.0
Pros: The food was tasty, room very clean, friendly staff.
Excellent
9.2
Pros: Safe secure clean very comfortable and overall good service
Excellent
10.0
Pros: This was the third time that we stayed at this hotel. The service was excellent and very professional. The hotel went above and beyond ordinary service to celebrate my daughter's sixth birthday. We were quite impressed. We highly recommend this hotel.
Okay
5.4
Pros: Rooms, restaurants.
Excellent
9.7
Pros: Even President Obama & the Pope have stayed here!
Details
Reviews
Overall 9.3 Excellent
Based on 5,607 reviews
Vibe
9.6
Service
9.6
Breakfast
9.3
Amenities
9.1
Food
9.0
Location
9.0
WiFi
8.8
Room
8.6
Service
9.4
Breakfast
9.2
Location
8.4
Room
8.2
Pool
7.7
Wellness
7.4
Comfort
7.3
Value
6.7
Service
9.6
Location
9.2
Room
8.3
Service
9.7
Breakfast
9.4
Location
9.2
Room
8.4
Service
9.4
Breakfast
9.4
9.7 Excellent
Pros: I could not enjoy as much as I wish
Cons:
5.5 Okay
Pros:
Cons: no water at night
9.6 Excellent
Pros: Modern, clean, stylish. After 6 days of safari tour Kempinski hotel was nice refreshing place to stay.
Cons: Extremely and urgently necessary that Kempinski as high-end hotel and hotel chain transition from small plastic containers for toilets products ie shampoo, shower gel etc to a self-dispensed ones so you can reduce to a minimum the global plastic problem and avoid single use plastics.
5.0 Okay
Pros: Breakfast
Cons: The water works in the shower room very erratic The mix of hot n cold not reliable at all. Needs to be addressed.
9.0 Excellent
Pros: The food was tasty, room very clean, friendly staff.
Cons: Can't identify with anything.
9.2 Excellent
Pros: Safe secure clean very comfortable and overall good service
Cons:
10.0 Excellent
Pros: This was the third time that we stayed at this hotel. The service was excellent and very professional. The hotel went above and beyond ordinary service to celebrate my daughter's sixth birthday. We were quite impressed. We highly recommend this hotel.
Cons:
5.4 Okay
Pros: Rooms, restaurants.
Cons: Some staff is very forgetful and do not follow through with requests. You ask something, then you have to wait, wait, and then you have to call back to follow up, wait, and wait...
9.7 Excellent
Pros: Even President Obama & the Pope have stayed here!
Cons:
When you stay at Villa Rosa Kempinski in Nairobi, you'll be in the business district, a 2-minute drive from University of Nairobi and 6 minutes from Yaya Centre. Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Nairobi? This hotel has facilities measuring 8428 square feet (783 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
A stay at Radisson Blu Hotel Nairobi Upper Hill places you in the heart of Nairobi, a 4-minute drive from Nairobi Hospital and 6 minutes from City Market. Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Nairobi? This hotel has 6351 square feet (590 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Overall 9.3 Excellent
Based on 4,920 reviews
All reviews
- All reviews
- Business
Excellent
9.6
Pros: I liked everything, the staff are courteous and friendly. My room had a great view too!
Excellent
9.0
Pros: The rooms are great and the ambiance is lovely. I also loved the breakfast. The view from my room was quite nice. It was an all round nice experience.
Excellent
10.0
Pros: Well appointed property, staff and service were exceptional.
Excellent
9.6
Pros: Large room, modern bathrooms, excellent club lounge.
Excellent
8.3
Pros: Cleanliness, comfort
Good
7.9
Pros: Tasty Food Friendly service by staff Cleanliness
Details
Reviews
Overall 9.3 Excellent
Based on 4,920 reviews
Vibe
10.0
Cleanliness
9.6
Amenities
9.6
Location
9.5
Food
9.3
Service
9.3
WiFi
9.3
Room
9.0
Comfort
8.9
Breakfast
7.8
Value
4.6
Value
3.9
9.6 Excellent
Pros: I liked everything, the staff are courteous and friendly. My room had a great view too!
Cons:
9.0 Excellent
Pros: The rooms are great and the ambiance is lovely. I also loved the breakfast. The view from my room was quite nice. It was an all round nice experience.
Cons: Nothing really comes to mind.
10.0 Excellent
Pros: Well appointed property, staff and service were exceptional.
Cons: Location. Nothing around in terms of shopping, restaurants, etc.
9.6 Excellent
Pros: Large room, modern bathrooms, excellent club lounge.
Cons: Nothing
8.3 Excellent
Pros: Cleanliness, comfort
Cons: Staff customer service does not match the property especially at meal time. Some one just dumped an open cup of tea at my table while i was not there. They took my order as i entered for breakfast. Just as i was from picking a glass of juice to start with i found a cup of tea dumped at my table. I would never do such a thing to my guest ....not even at my house!
7.9 Good
Pros: Tasty Food Friendly service by staff Cleanliness
Cons:
A stay at Radisson Blu Hotel Nairobi Upper Hill places you in the heart of Nairobi, a 4-minute drive from Nairobi Hospital and 6 minutes from City Market. Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Nairobi? This hotel has 6351 square feet (590 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Set amongst the lush-green abundance of extensive tropical gardens, looking out over the gentle green avenues of Central Park and commanding a panoramic view over the glittering towers of downtown Nairobi, the Serena Hotel enjoys one of the finest locations in the city. Sensitively constructed from ecologically sympathetic materials, the interior dcor of the hotel reflects a kaleidoscope of cultural influences blending Moroccan mystique and a breadth of African heritage into one elegant and harmonious whole.Considered the leading hotel in Nairobi for its standards of accommodation, food, service and amenities. The elegantly designed bedrooms feature intricate timber works inspired by Pan-African designs and most have views of either Nairobi skyline across Central Park or of acacia groves and lush gardens. The main restaurant, Mandhari, offers some of finest cuisine and the Maisha Health Club is the best in the country. The hotel also boasts up-to-date business services and exceptionalConference facilities.
Overall 9.2 Excellent
Based on 1,744 reviews
All reviews
- All reviews
Mediocre
2.9
Excellent
10.0
Pros: Great.
Excellent
9.6
Pros: The facility is beautiful and has a great sandalwood smell. Staff is wonderful and very helpful making arrangements. Carol makes the BEST cappuccinos! I did not go outside of the hotel without a driver due to security (as per hotel staff recommendations)
Good
7.1
Pros: it was a very nice breakfast, with a care. Good food, nice seat
Excellent
8.3
Pros: I especially like the ambience of the hotel, and the friendliness of the staff. The Serena Nairobi has a charm and atmosphere that is often lacking in major chain 5 star hotels. The breakfast buffet is extensive and includes some local dishes as well as standard buffet fare.
Excellent
10.0
Pros: The renovated Nairobi Serena is amazing! One of the best business hotels in Africa. Food is sublime, staff is friendly and competent and the rooms are absolutely wonderful: space, comfort. Could not ask for more!
Excellent
10.0
Pros: Staff were super friendly and helpful. Cleanliness of room and the facilities in the room were outstanding. The fact that staff remembered our names and room number without being prompted was an appreciated touch and a mark of 5 star service.
Good
7.9
Pros: Bed extra comfy with very good pillows
Details
Reviews
Overall 9.2 Excellent
Based on 1,744 reviews
Breakfast
10.0
Wellness
10.0
Pool
9.8
Location
9.7
Service
9.5
Vibe
9.4
Food
9.3
Room
8.8
WiFi
7.9
2.9 Mediocre
Pros:
Cons: The hotel was very bad .. no tv ..no internet.... no body can talk him
10.0 Excellent
Pros: Great.
Cons: N/A
9.6 Excellent
Pros: The facility is beautiful and has a great sandalwood smell. Staff is wonderful and very helpful making arrangements. Carol makes the BEST cappuccinos! I did not go outside of the hotel without a driver due to security (as per hotel staff recommendations)
Cons: Staff was so friendly but a little bit too much hovering
7.1 Good
Pros: it was a very nice breakfast, with a care. Good food, nice seat
Cons:
8.3 Excellent
Pros: I especially like the ambience of the hotel, and the friendliness of the staff. The Serena Nairobi has a charm and atmosphere that is often lacking in major chain 5 star hotels. The breakfast buffet is extensive and includes some local dishes as well as standard buffet fare.
Cons: Food service at the Patio terrace is very slow.
10.0 Excellent
Pros: The renovated Nairobi Serena is amazing! One of the best business hotels in Africa. Food is sublime, staff is friendly and competent and the rooms are absolutely wonderful: space, comfort. Could not ask for more!
Cons: NOTHING! Impeccable service.
10.0 Excellent
Pros: Staff were super friendly and helpful. Cleanliness of room and the facilities in the room were outstanding. The fact that staff remembered our names and room number without being prompted was an appreciated touch and a mark of 5 star service.
Cons: Asked if a taxi could be ordered for us on the first night and were directed to a hotel chauffeur car who charged us four times the rate for the trip we made. Felt this was blatent advantage taking and wasn't a good first impression. We soon learned to arrange taxis ourselves out of the hotel at much cheaper rates.
7.9 Good
Pros: Bed extra comfy with very good pillows
Cons:
Set amongst the lush-green abundance of extensive tropical gardens, looking out over the gentle green avenues of Central Park and commanding a panoramic view over the glittering towers of downtown Nairobi, the Serena Hotel enjoys one of the finest locations in the city. Sensitively constructed from ecologically sympathetic materials, the interior dcor of the hotel reflects a kaleidoscope of cultural influences blending Moroccan mystique and a breadth of African heritage into one elegant and harmonious whole.Considered the leading hotel in Nairobi for its standards of accommodation, food, service and amenities. The elegantly designed bedrooms feature intricate timber works inspired by Pan-African designs and most have views of either Nairobi skyline across Central Park or of acacia groves and lush gardens. The main restaurant, Mandhari, offers some of finest cuisine and the Maisha Health Club is the best in the country. The hotel also boasts up-to-date business services and exceptionalConference facilities.
The Sarova Stanley, since 1902, is a superior 5-star Full Service hotel in the central business district of Nairobi. It boasts of 214 guestrooms including 23 suites and a 1902 club Lounge, all blending luxurious Victorian grandeur with modern comfort, 8 conference rooms with combined capacity of up to 500 people, onsite dining options and the hotel is the starting point for easy strolls to city centers attractions and international organizations and governmentoffices.
Overall 9.1 Excellent
Based on 4,253 reviews
All reviews
- All reviews
- Business
- Couples
- Families
- Solo
Excellent
10.0
Pros: Great location for walking to shops and restaurants. Beautiful rich dark woodwork with lots of character and history to the hotel. Staff and security were awesome!!! Very clean and beds were very comfortable. The walls were soundproof. Everything was in good condition with beautiful decor. Good source of hot water for showers. Buffet breakfast with omelette bar was superb! Restaurant and bars were high quality. Spa and exercise area was a nice plus, but I did not take advantage of these services.
Excellent
10.0
Pros: Everything about this hotel is top-notch. Highly recommend it if you are in and around the CBD in Nairobi!
Good
6.7
Pros: Exchange bar is stunning
Excellent
8.3
Pros: Good location if you want to be in the center of Nairobi. Everything was smooth and worked fine! Staff was very nice and helpful.
Excellent
10.0
Pros: The service and food are excellent Very comfortable beds too b
Excellent
8.0
Pros: a traditional and very comfortable hotel located in the center of business district
Excellent
10.0
Pros: I have stayed at the Sarova on a number of occasions and each time has been a pleasure. Centrally located, loads of history and fantastic staff and services.
Excellent
8.0
Pros: lots of variety and all fresh
Excellent
10.0
Pros: Love the history and old world charm - not many like this around the world. Very evocative of a bygone era. Brilliant Thai restaurant
Details
Reviews
Overall 9.1 Excellent
Based on 4,253 reviews
Bar
9.6
Service
9.2
Location
9.1
Cleanliness
8.9
Breakfast
8.8
Vibe
8.8
Room
7.8
Comfort
6.3
WiFi
5.4
Value
4.9
Service
9.2
Vibe
8.3
Room
7.6
Service
9.4
Service
9.0
Room
7.3
Location
8.8
10.0 Excellent
Pros: Great location for walking to shops and restaurants. Beautiful rich dark woodwork with lots of character and history to the hotel. Staff and security were awesome!!! Very clean and beds were very comfortable. The walls were soundproof. Everything was in good condition with beautiful decor. Good source of hot water for showers. Buffet breakfast with omelette bar was superb! Restaurant and bars were high quality. Spa and exercise area was a nice plus, but I did not take advantage of these services.
Cons: Internet needs improved to be of the same quality of the rest of the hotel ... needs higher-speed internet services. My ability to work on the internet was hit or miss.
10.0 Excellent
Pros: Everything about this hotel is top-notch. Highly recommend it if you are in and around the CBD in Nairobi!
Cons:
6.7 Good
Pros: Exchange bar is stunning
Cons: Rates especially laundry
8.3 Excellent
Pros: Good location if you want to be in the center of Nairobi. Everything was smooth and worked fine! Staff was very nice and helpful.
Cons: Rooms smelled a bit weird. Pretty annoying to have a security check every time you enter the hotel.
10.0 Excellent
Pros: The service and food are excellent Very comfortable beds too b
Cons:
8.0 Excellent
Pros: a traditional and very comfortable hotel located in the center of business district
Cons: A very expensive breakfast. USD 30 for a full breakfast and USD 12 for a croissant, cream cheese, jelly and cofee
10.0 Excellent
Pros: I have stayed at the Sarova on a number of occasions and each time has been a pleasure. Centrally located, loads of history and fantastic staff and services.
Cons:
8.0 Excellent
Pros: lots of variety and all fresh
Cons: Only one gluten free bread option and it wasn't great, way to sweet.
10.0 Excellent
Pros: Love the history and old world charm - not many like this around the world. Very evocative of a bygone era. Brilliant Thai restaurant
Cons:
The Sarova Stanley, since 1902, is a superior 5-star Full Service hotel in the central business district of Nairobi. It boasts of 214 guestrooms including 23 suites and a 1902 club Lounge, all blending luxurious Victorian grandeur with modern comfort, 8 conference rooms with combined capacity of up to 500 people, onsite dining options and the hotel is the starting point for easy strolls to city centers attractions and international organizations and governmentoffices.
With a stay at Dusit D2 Nairobi, you'll be centrally located in Nairobi, a 4-minute drive from University of Nairobi and 14 minutes from Moi International Sports Centre. Featured amenities include complimentary wired Internet access, a 24-hour business center, and express check-in. Planning an event in Nairobi? This hotel has facilities measuring 538 square feet (50 square meters), including conference space. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Overall 9.1 Excellent
Based on 1,501 reviews
All reviews
- All reviews
- Business
Excellent
9.2
Pros: Very friendly staff. Helen, kevin, vincent. All good and friendly. Reception also very collaborative. Food quality very good.
Excellent
8.5
Pros: The place is clean and stylish
Excellent
9.6
Pros: New, and on an excellent location. Hotel staff are very thoughtful and nice. Hotel rooms are spacious and very comfortable. Lounge, bad and restaurant are a good place to sit and relax. Had to pass a few gates and security personnel so I trust it is secure too.
Excellent
10.0
Pros: Rooms r big clean comfortable Staff were nice and welcoming
Excellent
10.0
Pros: The staff and the hospitality. Everyone was so eager to assist.
Okay
4.5
Pros: restaurants in the hotel
Excellent
10.0
Pros: Everything was excellent!!!!!!!!
Excellent
10.0
Pros: True five star service with amazing contemporary art theme. And super secured environment.
Excellent
9.2
Pros: Rooms are excellent
Excellent
10.0
Pros: Great service value for money the best choice in Nairobi.Clean, quiet, safe design hotel in a great location ( riverside drive)
Excellent
10.0
Pros: I stayed at your dusitD2 hotel in Nairobi for 8 days. thank you very much. everything was perfect. Hope to see you again.
Details
Reviews
Overall 9.1 Excellent
Based on 1,501 reviews
Bar
10.0
Cleanliness
10.0
Vibe
9.8
Amenities
9.2
Location
8.9
Service
8.7
Room
8.6
Breakfast
8.1
Pool
6.7
Value
4.2
Service
8.7
9.2 Excellent
Pros: Very friendly staff. Helen, kevin, vincent. All good and friendly. Reception also very collaborative. Food quality very good.
Cons: A little expensive specially extra bed in room was way too expensive
8.5 Excellent
Pros: The place is clean and stylish
Cons: The food was horrible
They couldn't make common fried rice
Lack of variety on menu
9.6 Excellent
Pros: New, and on an excellent location. Hotel staff are very thoughtful and nice. Hotel rooms are spacious and very comfortable. Lounge, bad and restaurant are a good place to sit and relax. Had to pass a few gates and security personnel so I trust it is secure too.
Cons: Unfortunately at the time of staying pool, spa, gym were still under construction. Expected to be open in November 2014. Hotel offered free head and shoulder massage in the lobby to compensate which was very nice.
10.0 Excellent
Pros: Rooms r big clean comfortable Staff were nice and welcoming
Cons:
10.0 Excellent
Pros: The staff and the hospitality. Everyone was so eager to assist.
Cons: The pool area is to far away. Also the water both evening and morning in the shower was not hot but lukewarm.
4.5 Okay
Pros: restaurants in the hotel
Cons: The service at this hotel is absolutely haphazard. Some evenings they do the turndown some evenings they don't, the same for water, tea, minibar, etc. It seems the staff there have no protocols for service delivery and they do things out of memory, and then forget to do things... it was really unpleasant. Also, the front desk never answers the phone!
10.0 Excellent
Pros: Everything was excellent!!!!!!!!
Cons:
10.0 Excellent
Pros: True five star service with amazing contemporary art theme. And super secured environment.
Cons:
9.2 Excellent
Pros: Rooms are excellent
Cons: Not many guests as before
10.0 Excellent
Pros: Great service value for money the best choice in Nairobi.Clean, quiet, safe design hotel in a great location ( riverside drive)
Cons:
10.0 Excellent
Pros: I stayed at your dusitD2 hotel in Nairobi for 8 days. thank you very much. everything was perfect. Hope to see you again.
Cons:
With a stay at Dusit D2 Nairobi, you'll be centrally located in Nairobi, a 4-minute drive from University of Nairobi and 14 minutes from Moi International Sports Centre. Featured amenities include complimentary wired Internet access, a 24-hour business center, and express check-in. Planning an event in Nairobi? This hotel has facilities measuring 538 square feet (50 square meters), including conference space. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
When you stay at Fairview Hotel in Nairobi, you'll be in a state park, within a 5-minute drive of Yaya Centre and University of Nairobi. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Overall 9.0 Excellent
Based on 1,827 reviews
All reviews
- All reviews
- Couples
- Business
- Solo
- Families
Excellent
9.0
Pros: Italian Night was amazing, and great value for money!
Excellent
10.0
Pros: I have stayed in the Fairview for more than 30 years and it is still marvellous. I would not stay anywhere else in Nairobi.
Excellent
10.0
Pros: I have stayed at the Fairview for over 35 years and it never disappoints. Some of the staff know me (older staff members have now retired) and I am always treated with great respect and kindness. The breakfast menu is quite unbelievable. I will always stay at the Fairview.
Excellent
9.0
Pros: Feels like you're in a little oasis in the middle of Nairobi. A pleasant environment with the trees and pool setting. Reception staff are very reactive and a shout out to Linda for fast sorting out a small problem.
Excellent
9.6
Pros: The ambience and the staff were very accommodating and friendly. The had some good sense of humour like Godfrey and Dominic who were at the pool side bar.
Excellent
10.0
Pros: The reception staff were great. So helpful, making sure that our stay was comfortable. We were traveling with my elderly mother in law whose mobility is restricted. We were given a later checkout to allow extra time to get my mother-in-law ready which meant we had a leisurely breakfast with no pressure.
Details
Reviews
Overall 9.0 Excellent
Based on 1,827 reviews
Cleanliness
9.6
Vibe
9.6
Amenities
9.5
Service
9.5
Location
9.4
Breakfast
9.3
Pool
9.1
WiFi
7.6
Room
7.1
Comfort
6.2
Wellness
5.7
Service
9.6
Vibe
9.6
Breakfast
9.4
Location
9.3
Amenities
9.3
Room
7.0
Location
9.6
Amenities
9.6
Service
9.1
Breakfast
9.1
Room
6.2
Service
9.6
Amenities
9.2
Room
6.6
Service
9.5
Amenities
9.5
Breakfast
9.4
9.0 Excellent
Pros: Italian Night was amazing, and great value for money!
Cons: The Roasted Veg and Halloumi sandwich took a long time to prepare and was not very tasty.
10.0 Excellent
Pros: I have stayed in the Fairview for more than 30 years and it is still marvellous. I would not stay anywhere else in Nairobi.
Cons: Service at the Pwani pool
10.0 Excellent
Pros: I have stayed at the Fairview for over 35 years and it never disappoints. Some of the staff know me (older staff members have now retired) and I am always treated with great respect and kindness. The breakfast menu is quite unbelievable. I will always stay at the Fairview.
Cons: The service at Pwani pool is very slow now.
9.0 Excellent
Pros: Feels like you're in a little oasis in the middle of Nairobi. A pleasant environment with the trees and pool setting. Reception staff are very reactive and a shout out to Linda for fast sorting out a small problem.
Cons: Price could be :)
9.6 Excellent
Pros: The ambience and the staff were very accommodating and friendly. The had some good sense of humour like Godfrey and Dominic who were at the pool side bar.
Cons: The rooms were quite cold and there was no way to warm yourself. May be is because of the season. Can they also have some slip ons in the rooms.
10.0 Excellent
Pros: The reception staff were great. So helpful, making sure that our stay was comfortable. We were traveling with my elderly mother in law whose mobility is restricted. We were given a later checkout to allow extra time to get my mother-in-law ready which meant we had a leisurely breakfast with no pressure.
Cons: The live band at the pool area could be heard in my room,. It wasn't so loud but the thudding bass was a little annoying
When you stay at Fairview Hotel in Nairobi, you'll be in a state park, within a 5-minute drive of Yaya Centre and University of Nairobi. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
A haven in the city, this Nairobi hotel is ideally located for business, next to the Parliament building,walking distance to Kenyatta International Convention Centre and the government hub.This hotel is the ideal choice for discerning business travellers boasting an award winning Indian restaurant - Bhandini, a dine by the pool restaurant, coffee shop and bars.Explore attractions close to our hotel whether it is handmade African artifacts at Maasai market or the beautiful Nairobi National Park.
Overall 8.9 Excellent
Based on 4,008 reviews
All reviews
- All reviews
- Business
- Couples
- Families
Poor
1.0
Pros: Liked the outdoor heated pool. Peter, the driver who picked us up from mombasa to Nairobi express train station and took us to hotel and after 3 days took us to airport.
Excellent
10.0
Pros: Location is very good
Good
7.5
Pros: breakfast location Alice waitress
Excellent
10.0
Pros: I was to check in at 2.00pm while arrived at the Property 5:00am, and the lady at the reception was very kind and facilitated for me to have the room for a early check in without any additional payments.. The security at the hotel was top Notch it felt like being locked up in a 5 Star Prison, but i also understand the need for the same in lieu of the Security concerns in the Country
Excellent
10.0
Pros: Every thing was excellent
Excellent
9.6
Pros: I informed the hotel in advance that my wife was suffering from food poisoning and had been unwell for days. They phoned to check up on her wellbeing every day and provided us with complimentary fruit, as well as an upgraded room. The level of kindness and attentiveness went above and beyond what I expected, with one member of reception, Jacqueline, particularly attentive.
Details
Reviews
Overall 8.9 Excellent
Based on 4,008 reviews
WiFi
9.6
Service
9.5
Location
9.5
Breakfast
9.2
Amenities
8.2
Room
7.8
Cleanliness
6.1
Location
9.6
Service
9.5
Room
6.6
Service
9.3
Location
9.6
Service
9.3
1.0 Poor
Pros: Liked the outdoor heated pool. Peter, the driver who picked us up from mombasa to Nairobi express train station and took us to hotel and after 3 days took us to airport.
Cons: having to move from a club room (which was extra 72 dollars a night) at 1.15 in morning after we arrived that evening, because air conditioning would not switch off. We were first offered heater and blankets which seemed incongruous to us!! Not having any refund for poor experience(other than a complementary breakfast) and being downgraded as not being eligible for club, as we no longer wanted to pay extra rate after we complained to duty manager about our bad experience and nearly sleepless night. No recognition of IHG membership shown. Not having our room serviced on day one Not having any towels or water left in room on day 2. Restaurant not being able to supply glasses of house wine as advertised on menu at dinner time. Being given double measure of gin when asked for single and barman not acknowledging his mistake and still having to pay for it There being no proper inside bar to relax and get drinks - only bar is outside (so can be cold ), and has huge TV screen which shows football and this is very intrusive. Same bar is also advertised as cocktail bar given false impression it is a separate bar. Being given wrong bill at end of stay, that included the extra 72 dollar per day charges, and having to spend time sorting this out. Gym is tatty and old in stuffy basement area. Overall hotel is in need of renovation - very dark and dingy and décor brown and beige. Certainly not 5 star compared to other Intercontinentals we have stayed in.
10.0 Excellent
Pros: Location is very good
Cons: Nothing
7.5 Good
Pros: breakfast location Alice waitress
Cons: Check in was horrible. They had me checking in with a different person and it took them ages to correct it. How that name got on as the person I was checking in with is a mystery. If I did not have my confirmation number I am not sure they would have let me check in at all.. They also over charged me on my Visa and asked that I pay again when I checked in.
10.0 Excellent
Pros: I was to check in at 2.00pm while arrived at the Property 5:00am, and the lady at the reception was very kind and facilitated for me to have the room for a early check in without any additional payments.. The security at the hotel was top Notch it felt like being locked up in a 5 Star Prison, but i also understand the need for the same in lieu of the Security concerns in the Country
Cons: the hassle to walk in and walk out from the hotel with all the security checks made the experience bitter
10.0 Excellent
Pros: Every thing was excellent
Cons:
9.6 Excellent
Pros: I informed the hotel in advance that my wife was suffering from food poisoning and had been unwell for days. They phoned to check up on her wellbeing every day and provided us with complimentary fruit, as well as an upgraded room. The level of kindness and attentiveness went above and beyond what I expected, with one member of reception, Jacqueline, particularly attentive.
Cons:
A haven in the city, this Nairobi hotel is ideally located for business, next to the Parliament building,walking distance to Kenyatta International Convention Centre and the government hub.This hotel is the ideal choice for discerning business travellers boasting an award winning Indian restaurant - Bhandini, a dine by the pool restaurant, coffee shop and bars.Explore attractions close to our hotel whether it is handmade African artifacts at Maasai market or the beautiful Nairobi National Park.
Awarded Kenya’s Leading Business Hotel by World Travel Awards, best IHG franchise hotel Middle East, Asia and Africa 2018, Crowne Plaza Nairobi sits in the heart of Upperhill business district, situated minutes away from the Central Business District and 20 Kms from the Jomo Kenyatta International Airport. Our 206 plush guestrooms provide every comfort you need at the end of a busy day. Drift off to sleep with the help of our special Sleep Advantage® program, which includes relaxation aromatherapy kit and ultra-soft premium beddings. We offer complimentary high-speed internet for all guests so you can always stay connected with your life at work and home. Embark on a culinary journey with exceptional service at Crowne Plaza Nairobi and experience flavours of Africa at our restaurants and bars. Indulge in an afternoon tea and snacks at Alabaster Lounge. For authentic and exciting dining experience, visit Sikia, our fine dining restaurant. Babalu’s Bar is the perfect venue to end a busy day as you sip and enjoy the vibrant ambiance with a live band. When planning for board meetings, conferences, cocktail parties or even a product launch, our dedicated team can assist you execute seamless events in our state of the art pillar-less ballroom that can accommodate up to 500 guests and an extra 13 meeting rooms to cater to all your needs. Recharge with our fully equipped Uzima fitness and wellness centre with an outdoor heated pool or unwind with a massage, sauna and steam bath.
Overall 8.9 Excellent
Based on 3,210 reviews
All reviews
- All reviews
Good
7.5
Pros: Upgrade to a superior room.
Excellent
9.4
Pros: The room was comfortable with standard amenities. The view was better than usual (not a parking or another building).
Good
7.0
Pros: Amazing breakfast is served at the hotel.
Good
6.3
Details
Reviews
Overall 8.9 Excellent
Based on 3,210 reviews
Pool
10.0
Bar
10.0
Service
9.6
WiFi
9.5
Vibe
9.4
Room
8.9
Location
8.8
Breakfast
8.3
7.5 Good
Pros: Upgrade to a superior room.
Cons: Security harassment of female guests. Low bed height...
9.4 Excellent
Pros: The room was comfortable with standard amenities. The view was better than usual (not a parking or another building).
Cons: The food was ok. As a vegetarian, I don't expect a lot in Kenya. I had essentially two choices--vegetarian pizza, and pasta. There might have been a sandwich. I shouldn't complain, while the choice was limited the quality was good.
7.0 Good
Pros: Amazing breakfast is served at the hotel.
Cons: Nothing
6.3 Good
Pros:
Cons: Restaurant prices are expensive. I ask the staff for a favour, they did not help me.
Awarded Kenya’s Leading Business Hotel by World Travel Awards, best IHG franchise hotel Middle East, Asia and Africa 2018, Crowne Plaza Nairobi sits in the heart of Upperhill business district, situated minutes away from the Central Business District and 20 Kms from the Jomo Kenyatta International Airport. Our 206 plush guestrooms provide every comfort you need at the end of a busy day. Drift off to sleep with the help of our special Sleep Advantage® program, which includes relaxation aromatherapy kit and ultra-soft premium beddings. We offer complimentary high-speed internet for all guests so you can always stay connected with your life at work and home. Embark on a culinary journey with exceptional service at Crowne Plaza Nairobi and experience flavours of Africa at our restaurants and bars. Indulge in an afternoon tea and snacks at Alabaster Lounge. For authentic and exciting dining experience, visit Sikia, our fine dining restaurant. Babalu’s Bar is the perfect venue to end a busy day as you sip and enjoy the vibrant ambiance with a live band. When planning for board meetings, conferences, cocktail parties or even a product launch, our dedicated team can assist you execute seamless events in our state of the art pillar-less ballroom that can accommodate up to 500 guests and an extra 13 meeting rooms to cater to all your needs. Recharge with our fully equipped Uzima fitness and wellness centre with an outdoor heated pool or unwind with a massage, sauna and steam bath.
Over the years, Fairmont The Norfolk has been refurbished to give it a modern touch while preserving its traditional charm. 170 guest rooms and suites, a heated outdoor swimming pool, health club, tropical landscaped grounds, and a range of restaurants, including the Lord Delamere Terrace, a popular rendezvous for international travelers and local regulars, Fairmont The Norfolk is undoubtedly Nairobi's gem.
Overall 8.9 Excellent
Based on 2,668 reviews
All reviews
- All reviews
- Business
- Couples
- Families
- Solo
Excellent
9.0
Pros: Beautiful historic hotel with inviting garden that creates a very peaceful setting.
Excellent
10.0
Pros: Just stayed for an overnighter before heading to the Mara. Comfortable clean and nice gardens. A great start to arriving in Kenya. Breakfast was great and staff friendly
Excellent
9.2
Pros: The ambiance of hotel is superb, the gardens with the flowers simply immaculate. It was difficult to believe that the hotel is on the middle of Nairobi, but you could not hear the noise of the hustle and bustle of this teeming city.
Good
6.7
Pros: Very lovely and helpful staff, great food quality in the restaurant, beautiful garden
Excellent
10.0
Pros: We stayed in the hotel for our honeymoon, and we loved everything about our stay. First, this is the most historic hotel in Kenya, having been built in the colonial era, when Nairobi was still a small town. The hotel makes sure to remind you of its past with photos, and artefacts like old automobiles and agricultural tools, all beautifully displayed. Second, as this was our honeymoon, the hotel made sure we were extra well treated, with some flowers, champagne, and other romantic attributes in our room. It won't be available for all guests, but it shows the eye of detail and care, as I only indicated our honeymoon in the comments of my reservation. And third, the hotel has a wide array of services and food and drinks options, including a drinks terrace at the garden, a pool in the back, and a restaurant for breakfast and dinner. It was a joy to stay here, probably the best pick in town if you are willing to pay a little more than a usual hotel price.
Excellent
9.6
Pros: Very stylish and polished hotel. Great facilities and restaurants.
Excellent
9.6
Pros: welcoming present, wonderful garden and nice scenery
Details
Reviews
Overall 8.9 Excellent
Based on 2,668 reviews
Wellness
10.0
Pool
9.7
Service
8.5
Location
8.1
Breakfast
7.8
Room
7.1
WiFi
6.3
Comfort
6.1
Bar
5.8
Value
3.8
Service
8.7
Location
8.4
Breakfast
7.8
Room
6.6
Bar
6.0
Comfort
6.0
WiFi
4.8
Value
4.3
Wellness
10.0
Service
8.6
Breakfast
8.0
Location
7.6
Room
7.2
Bar
6.1
Comfort
6.0
Value
3.5
Pool
9.8
Amenities
8.4
Location
7.9
Service
7.5
Breakfast
7.4
Room
6.6
Comfort
5.9
Value
4.6
Amenities
8.8
Service
8.8
Vibe
8.6
Room
6.7
9.0 Excellent
Pros: Beautiful historic hotel with inviting garden that creates a very peaceful setting.
Cons:
10.0 Excellent
Pros: Just stayed for an overnighter before heading to the Mara. Comfortable clean and nice gardens. A great start to arriving in Kenya. Breakfast was great and staff friendly
Cons:
9.2 Excellent
Pros: The ambiance of hotel is superb, the gardens with the flowers simply immaculate. It was difficult to believe that the hotel is on the middle of Nairobi, but you could not hear the noise of the hustle and bustle of this teeming city.
Cons: I was disappointed when on checking out today, I was told I had to pay more for accommodation, while, on checking in on Sunday, i had paid for the full 7 days stay, for the full amount indicated in booking.com. But this was sorted out and I did not have to pay extra. But it was a bit unsettling.
6.7 Good
Pros: Very lovely and helpful staff, great food quality in the restaurant, beautiful garden
Cons: Hotel with history but unfortunately also with the need of rooms renovation. To compared to other hotels from Fairmont chain Norfolk is little bit behind
10.0 Excellent
Pros: We stayed in the hotel for our honeymoon, and we loved everything about our stay. First, this is the most historic hotel in Kenya, having been built in the colonial era, when Nairobi was still a small town. The hotel makes sure to remind you of its past with photos, and artefacts like old automobiles and agricultural tools, all beautifully displayed. Second, as this was our honeymoon, the hotel made sure we were extra well treated, with some flowers, champagne, and other romantic attributes in our room. It won't be available for all guests, but it shows the eye of detail and care, as I only indicated our honeymoon in the comments of my reservation. And third, the hotel has a wide array of services and food and drinks options, including a drinks terrace at the garden, a pool in the back, and a restaurant for breakfast and dinner. It was a joy to stay here, probably the best pick in town if you are willing to pay a little more than a usual hotel price.
Cons: If there is one criticism, it's that we asked the hotel staff to provide us with a regular taxi, and instead they tried to set us up with a hotel taxi. I didn't appreciate that the staff wasn't honest about this. In the end, we decided to walk to our destination.
9.6 Excellent
Pros: Very stylish and polished hotel. Great facilities and restaurants.
Cons: It’s central Nairobi so may not be the best place for those looking to walk and explore.
9.6 Excellent
Pros: welcoming present, wonderful garden and nice scenery
Cons: nothing
Over the years, Fairmont The Norfolk has been refurbished to give it a modern touch while preserving its traditional charm. 170 guest rooms and suites, a heated outdoor swimming pool, health club, tropical landscaped grounds, and a range of restaurants, including the Lord Delamere Terrace, a popular rendezvous for international travelers and local regulars, Fairmont The Norfolk is undoubtedly Nairobi's gem.
Listed amongst the top hotels in Nairobi, Sarova Panafric offers 162 rooms in a range of Superior, Executive, Club, Studio and Themed Suites - all recently refurbished and decorated in a contemporary vibrant African style.Rated amongst the best hotels in Nairobi, Sarova Panafric offers a wide range of banqueting and conferencing facilities. To wind up the day, take a dip in the pool Or simply enjoy a cool drink at the Flame Tree bar or Pool Deck restaurant.
Overall 8.9 Excellent
Based on 1,612 reviews
All reviews
- All reviews
- Solo
- Couples
- Business
Excellent
9.6
Pros: Nice ambience, beautiful pool facing rooms. Spa was really nice and the staff were really helpful and friendly
Good
6.0
Pros: Very comfortable beds!
Excellent
8.3
Pros: All hotel staff, including housekeepers, security guards and drivers, was warm, kind and helpful. The breakfast was excellent. I would definitely come back!
Good
7.5
Pros: The room and the meeting rooms were comfortable so was the food.
Good
7.1
Pros: Veranda and clean facilities
Polite folks
Good
6.3
Pros: Not alot. Some staff nice.
Good
6.7
Pros: location
Excellent
10.0
Pros: The staff are extremely well trained I don't know why this hotel is not starred as luxury. I enjoyed all bits of conversations with the people who worked at Sarova Panafric.
It sits in a quiet neighbourhood right next to Uhuru Park a 250 KSH (Uber) taxi ride away from Westlands, and within 10 mins' stroll (only during the day though) to Central Business District which has supermarkets for any daily needs. The complimentary breakfast is hearty.
The hotel provided for me a quiet getaway from the busy daily life, while offering all conveniences at hand. Value for money.
Mediocre
3.0
Pros: The hotel is too noisy die to the renovations. Guests need to be warned of this prior to making a.booking.
Good
6.2
Pros: Most staff friendly and professionally
Good
7.5
Pros: The Hotel was up to standard in terms of cleanliness, staff were very helpful
Excellent
8.0
Pros: Friendly staff, breakfast was good, clean environment.
Details
Reviews
Overall 8.9 Excellent
Based on 1,612 reviews
Vibe
9.5
Service
9.4
Breakfast
9.1
Food
8.6
Location
8.2
WiFi
7.8
Room
7.6
Pool
6.0
Value
5.3
Comfort
4.0
Service
9.0
Service
9.3
Room
7.2
Service
9.5
Food
8.7
9.6 Excellent
Pros: Nice ambience, beautiful pool facing rooms. Spa was really nice and the staff were really helpful and friendly
Cons: Noise due to the renovations
6.0 Good
Pros: Very comfortable beds!
Cons: It's under construction - expansion so a lot of noise. They should say before you book.
8.3 Excellent
Pros: All hotel staff, including housekeepers, security guards and drivers, was warm, kind and helpful. The breakfast was excellent. I would definitely come back!
Cons: The food at the restaurant was very good, but I found it a bit expensive. I would also love it if there was more variety of desserts for room service.
7.5 Good
Pros: The room and the meeting rooms were comfortable so was the food.
Cons: The shower is too close to the toilet hence the bathroom tends to get a bit messy as you shower.
7.1 Good
Pros: Veranda and clean facilities
Polite folks
Cons: Staff checking up on me, calling and knocking and even coming in room
Suggesting I should not have a guest
6.3 Good
Pros: Not alot. Some staff nice.
Cons: Would not recommend. Reception staff very rude. Offensive in fact, shame as nice hotel felt uncomfortable and a bit of a nuisance. Said I'd pay bar bill at end and boy came up to room to demand bar bill was paid before I could order room service needless to say didn't order room service as angry. So went hungry. Disappointed end to a great safari have previously stayed at their Whitesands hotel 2ould not stay again at any of their hotels.
6.7 Good
Pros: location
Cons: breakfast, security
10.0 Excellent
Pros: The staff are extremely well trained I don't know why this hotel is not starred as luxury. I enjoyed all bits of conversations with the people who worked at Sarova Panafric.
It sits in a quiet neighbourhood right next to Uhuru Park a 250 KSH (Uber) taxi ride away from Westlands, and within 10 mins' stroll (only during the day though) to Central Business District which has supermarkets for any daily needs. The complimentary breakfast is hearty.
The hotel provided for me a quiet getaway from the busy daily life, while offering all conveniences at hand. Value for money.
Cons: There is nothing I found to be lacking from this hotel. The parent hotel Sarova Stanley has a great authentic decor from the old colonial times, but it can be visited from Panafric.
3.0 Mediocre
Pros: The hotel is too noisy die to the renovations. Guests need to be warned of this prior to making a.booking.
Cons:
6.2 Good
Pros: Most staff friendly and professionally
Cons: Rooms were not clean , especially the bathrooms sheets not changed while there and water boiler went out had to take a shower in cold water and staff seemed not to care and did not offer a sincere apology or explanation and hotel was booked so no other acccomadations available. Restaurant food not the best, menu the same all week Service was poor nor friendly and took at least an hour or more to get food and anything else asked for we had to wait for and received usually when we no longer desired them. My son ordered ribs and it was very fatty and we complained but all they was stated was the cook would be notified. Ordered hamburger plain when receiver after an hour of waiting it was brought with everything on it . Took back and waited over40 min we cancelled it and manager said it was almost done to please take it , inspire of us telling her we no longer wanted it and tired of waiting .
7.5 Good
Pros: The Hotel was up to standard in terms of cleanliness, staff were very helpful
Cons: The noise from the ongoing construction starts by 7am. Quite disturbing especially if you are not an early raiser.
8.0 Excellent
Pros: Friendly staff, breakfast was good, clean environment.
Cons: Some rooms need an update
Listed amongst the top hotels in Nairobi, Sarova Panafric offers 162 rooms in a range of Superior, Executive, Club, Studio and Themed Suites - all recently refurbished and decorated in a contemporary vibrant African style.Rated amongst the best hotels in Nairobi, Sarova Panafric offers a wide range of banqueting and conferencing facilities. To wind up the day, take a dip in the pool Or simply enjoy a cool drink at the Flame Tree bar or Pool Deck restaurant.
Hilton Nairobi is located in the central business district and is a 25 minute drive from Jomo Kenyatta International Airport. The hotel is renowned for its 11 spacious meeting rooms offering natural daylight for up to 500 people, and a robust business center with secretarial services and WiFi access. Each room features a modern working desk, WiFi access and 37- and 42-inch flat-screen TVs with satellite channels. Guests in the executive rooms enjoy access to the executive lounge serving complimentary snacks and beverages. The hotel has five dining outlets from which to choose. Sample international and Kenyan dishes at the Travellers Restaurant, try fine Italian cuisine at Sale e Pepe restaurant or have a well-deserved pint at the Hilton Nairobi Jockey Pub or Pool Bar and Restaurant. Refresh in the outdoor heated pool, shape up at the fully equipped gym or have a relaxing massage in the newly refurbished massage rooms.
Overall 8.8 Excellent
Based on 7,526 reviews
All reviews
- All reviews
- Families
- Couples
- Solo
- Business
Excellent
9.4
Pros: Everything is lovely with the Hilton Nairobi, especially the staff.
Excellent
10.0
Pros: When I first came in, I was disappointed because I was hoping for the modern furnishing with the glitz and glamour of a 2019 hotel. I was wrong, that is not Hilton Nairobi. It was old school - semi post colonial - furnishing that my dad and grand father might just love. However, a day into my trip, trickles of kindness, hospitality, cleanliness, friendliness and the overall Hilton experience took over and I didnt want to leave anymore. In general it is a nice place, dont miss the breakfast and have someone take you to Blacky's if you are new in town. In summary, old building but the hilton hospitality and cleanliness is ever present.
Excellent
8.8
Pros: The location was excellent. The guys at the reception the restaurant beyond my expectations!
Good
7.5
Pros: Tv was not working no hairdreyer
Good
6.5
Pros: Staff were friendly. Location was solid, although Nairobi CBD traffic can be brutal.
Excellent
10.0
Pros: I was coming from a very remote area of Kenya. Everything from the man who picked me up at the airport to the concierge to the lovely room to the man who took me back to the airport was perfect. Couldn't have asked for a better stay.
Excellent
9.2
Pros: The staff. The location. The food. The facilities: gym, pool, restaurants
Good
7.1
Pros: Location was fabulous and it was very safe and secure
Excellent
10.0
Pros: Very good
Excellent
9.6
Pros: Breakfast is excellent, location is excellent, staff are friendly, supremely professional and helpful, rooms are dated but comfortable
Good
7.5
Pros: The room was already a bit old
Details
Reviews
Overall 8.8 Excellent
Based on 7,526 reviews
Service
9.4
Location
8.9
Breakfast
8.4
Vibe
7.5
WiFi
7.3
Room
6.4
Cleanliness
6.4
Comfort
5.8
Value
4.9
Location
8.8
Service
8.5
Comfort
5.7
Room
5.3
Vibe
5.9
Room
4.9
Service
9.3
Service
9.4
Location
8.5
Breakfast
8.4
9.4 Excellent
Pros: Everything is lovely with the Hilton Nairobi, especially the staff.
Cons: Only one thing bad: the room telephones are badly in need of upgrade. They appear to be from the 1970s.
10.0 Excellent
Pros: When I first came in, I was disappointed because I was hoping for the modern furnishing with the glitz and glamour of a 2019 hotel. I was wrong, that is not Hilton Nairobi. It was old school - semi post colonial - furnishing that my dad and grand father might just love. However, a day into my trip, trickles of kindness, hospitality, cleanliness, friendliness and the overall Hilton experience took over and I didnt want to leave anymore. In general it is a nice place, dont miss the breakfast and have someone take you to Blacky's if you are new in town. In summary, old building but the hilton hospitality and cleanliness is ever present.
Cons: Older rooms but in the end, nice and hospitable. You can never get a Hilton wrong.
8.8 Excellent
Pros: The location was excellent. The guys at the reception the restaurant beyond my expectations!
Cons:
7.5 Good
Pros: Tv was not working no hairdreyer
Cons:
6.5 Good
Pros: Staff were friendly. Location was solid, although Nairobi CBD traffic can be brutal.
Cons: Room was small, bland, and surprisingly run down. Rust through the shower (which was missing its shower head - water dribbled out of the pipe). Sink & toilet in only marginally better state. Plaster smeared haphazardly over floor & corners of fixtures/bath. You come to expect shoddy worksmanship living in these parts, but didn't think I'd see it on this scale in a Hilton.
10.0 Excellent
Pros: I was coming from a very remote area of Kenya. Everything from the man who picked me up at the airport to the concierge to the lovely room to the man who took me back to the airport was perfect. Couldn't have asked for a better stay.
Cons: I wish I had more time there!! Buffet is a little pricey but not a deal breaker
9.2 Excellent
Pros: The staff. The location. The food. The facilities: gym, pool, restaurants
Cons: Central air conditioning made the rooms very hot at night
7.1 Good
Pros: Location was fabulous and it was very safe and secure
Cons: Our room smelled of damp, the food and drinks were expensive for what they were
10.0 Excellent
Pros: Very good
Cons: It was neat and clean ready
9.6 Excellent
Pros: Breakfast is excellent, location is excellent, staff are friendly, supremely professional and helpful, rooms are dated but comfortable
Cons:
7.5 Good
Pros: The room was already a bit old
Cons: The food could be better for that much money
Hilton Nairobi is located in the central business district and is a 25 minute drive from Jomo Kenyatta International Airport. The hotel is renowned for its 11 spacious meeting rooms offering natural daylight for up to 500 people, and a robust business center with secretarial services and WiFi access. Each room features a modern working desk, WiFi access and 37- and 42-inch flat-screen TVs with satellite channels. Guests in the executive rooms enjoy access to the executive lounge serving complimentary snacks and beverages. The hotel has five dining outlets from which to choose. Sample international and Kenyan dishes at the Travellers Restaurant, try fine Italian cuisine at Sale e Pepe restaurant or have a well-deserved pint at the Hilton Nairobi Jockey Pub or Pool Bar and Restaurant. Refresh in the outdoor heated pool, shape up at the fully equipped gym or have a relaxing massage in the newly refurbished massage rooms.
While in the Nairobi Capital, either on transit to any destination, or just on business or leisure, do not miss the opportunity to explore our personalized services in the heart of City Center. The Best Western Plus® Meridian Hotel shares its location with the Kenyatta International Convention Centre. Government Offices, Banks, Institutions, Multinational Companies are all at a walking distance and within the green belt. Experience the many cuisine delicacies available 24-hours a day. The Restaurant, Coffee Shop, Bar, Common Lobby, Private Lounge, Ample Parking, Business Center, Convention Center, Free Wi-Fi, and Central Air Conditioning are just a few of the facilities that the hotel boasts on the premises. Enjoy sensational shopping and all recreational and business facilities at a walking distance from us. The hotel boasts direct access to all the famous City Night Life. Newly refurbished rooms have a modern design and are equipped with all the amenities and facilities to cater to the international traveler.
Overall 8.5 Excellent
Based on 4,268 reviews
All reviews
- All reviews
- Couples
- Solo
- Business
- Families
Excellent
8.0
Pros: Everything
Excellent
8.3
Pros: The location of the hotel is in the downtown area. easy to access the local restaurants. The staff is welcoming. Breakfast provided. Got a nice pool & gym with city view at the rooftop.
Okay
5.0
Pros: Meals were fantastic Sweeming pool supercool Floor Garden cool
Good
6.7
Pros: Location is downtown - close to where the travel agency was. breakfast was good. Dinner was also quite good. they have a rooftop bar..but that closes early.
Excellent
8.0
Pros: Fabulous breakfast and great location for moving around the city. Staff very friendly and flexible.
Excellent
9.2
Pros: Breakfast and staffs
Excellent
8.3
Pros: The lay out of the hotel was great and the pool area super. Food could be ordered at the pool and it was lovely. Washington (a member of staff) and the staff at the pool were very attentive.
Excellent
8.2
Pros: Breakfast every morning, internet was fast enough to do work from the hotel (doing online conference calls, vpn, etc), located in quiet area away from bars with less road traffic. Overall i thought the price was incredible forthe value. Ive only ever stayed in the hilton when travelling to nairobi, but i will definitely return to best western henceforth.
Excellent
8.0
Pros: The value pricing and food were really nice. The service of the staff was exceptional. The rooms are dated and could use an upgrade but the staff and food make up for it. The checkin staff and guest relations executive was very helpful and made the stay pleasant. All the staff n posters are attentive and helpful, late night checkin staff provide service equal to a 5 star.
Details
Reviews
Overall 8.5 Excellent
Based on 4,268 reviews
Breakfast
9.0
Service
9.0
Location
7.9
Room
7.7
WiFi
6.6
Breakfast
9.3
Service
9.2
Room
8.2
Location
7.1
Comfort
6.1
Service
9.0
Breakfast
8.7
Cleanliness
7.8
Location
7.8
Room
7.3
Breakfast
8.7
Service
8.3
Location
7.5
Cleanliness
7.4
Room
7.0
Service
9.1
Breakfast
9.0
Location
7.9
Room
7.2
Food
7.0
8.0 Excellent
Pros: Everything
Cons: Nothing that I didn't like.
8.3 Excellent
Pros: The location of the hotel is in the downtown area. easy to access the local restaurants. The staff is welcoming. Breakfast provided. Got a nice pool & gym with city view at the rooftop.
Cons: The room got a strong smell. Saw a cockroach in the bathroom.
5.0 Okay
Pros: Meals were fantastic Sweeming pool supercool Floor Garden cool
Cons: A lack of understanding at the reception desk on arrival, Inadequate induction on arrival, Conflicting information in the room folder with actual reality in the dining area in relation to charges and visiting quests, A lack of dressing gowns, slippers and scantily stocked bathroom.
6.7 Good
Pros: Location is downtown - close to where the travel agency was. breakfast was good. Dinner was also quite good. they have a rooftop bar..but that closes early.
Cons: the hotel charged us for having my son sleep in the room but did not make a seperate bed for him - the bed itself is small....so he had to sleep on the makeshift couch..which was uncomfortable. The room size is small.
8.0 Excellent
Pros: Fabulous breakfast and great location for moving around the city. Staff very friendly and flexible.
Cons: All good
9.2 Excellent
Pros: Breakfast and staffs
Cons: Overall was good
8.3 Excellent
Pros: The lay out of the hotel was great and the pool area super. Food could be ordered at the pool and it was lovely. Washington (a member of staff) and the staff at the pool were very attentive.
Cons: The air conditioning didn’t seem to work in either of the rooms we were in.
8.2 Excellent
Pros: Breakfast every morning, internet was fast enough to do work from the hotel (doing online conference calls, vpn, etc), located in quiet area away from bars with less road traffic. Overall i thought the price was incredible forthe value. Ive only ever stayed in the hilton when travelling to nairobi, but i will definitely return to best western henceforth.
Cons: No complaints at all.
8.0 Excellent
Pros: The value pricing and food were really nice. The service of the staff was exceptional. The rooms are dated and could use an upgrade but the staff and food make up for it. The checkin staff and guest relations executive was very helpful and made the stay pleasant. All the staff n posters are attentive and helpful, late night checkin staff provide service equal to a 5 star.
Cons: The dated rooms, the location is good for the price. The mattresses could use an upgrade and the the ac could use a cleaning, it’s functions fine thought. The rooms are dated thought and glass door and glass panel on the wall aren’t that great. Normal wall would do a better job of keeping noise of the bathrooms insulated from the room.
While in the Nairobi Capital, either on transit to any destination, or just on business or leisure, do not miss the opportunity to explore our personalized services in the heart of City Center. The Best Western Plus® Meridian Hotel shares its location with the Kenyatta International Convention Centre. Government Offices, Banks, Institutions, Multinational Companies are all at a walking distance and within the green belt. Experience the many cuisine delicacies available 24-hours a day. The Restaurant, Coffee Shop, Bar, Common Lobby, Private Lounge, Ample Parking, Business Center, Convention Center, Free Wi-Fi, and Central Air Conditioning are just a few of the facilities that the hotel boasts on the premises. Enjoy sensational shopping and all recreational and business facilities at a walking distance from us. The hotel boasts direct access to all the famous City Night Life. Newly refurbished rooms have a modern design and are equipped with all the amenities and facilities to cater to the international traveler.
When you stay at Golden Tulip Westlands Nairobi in Nairobi, you'll be in the business district, within a 15-minute drive of Moi International Sports Centre and Nairobi National Park. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Overall 8.5 Excellent
Based on 2,218 reviews
All reviews
- All reviews
- Couples
- Solo
- Business
Good
7.5
Pros: Facility was good; staff were very polite. Nice and clean Hotel.
Good
7.5
Pros: Great hotel for business stay. Excellent food
Good
7.5
Pros: The bedrooms were spacious and beds were very comfortable. Shower was very good also. When you get to the hotel you will receive a gift from the manager. Which I thought was very very thoughtful.
Excellent
9.2
Pros: The staff are exceptional - very friendly
Excellent
10.0
Pros: The staff were professional
Excellent
8.3
Pros: Large Room and Rooftop Bar. Restaurant had a number of Indian dishes (large Hindu temple nearby). Food in the restaurant was very enjoyable.
Mediocre
2.0
Pros: location convenient
Details
Reviews
Overall 8.5 Excellent
Based on 2,218 reviews
Bar
9.0
WiFi
8.8
Service
8.5
Location
8.2
Value
8.1
Room
7.8
Breakfast
7.6
Comfort
8.5
Service
8.5
Breakfast
8.0
Room
7.5
Service
8.1
Comfort
8.1
Location
8.0
Room
7.2
Service
8.0
7.5 Good
Pros: Facility was good; staff were very polite. Nice and clean Hotel.
Cons: During my stay, they had electricity problem which I am sure they might have fixed it by now. Had to experience many power trips.
7.5 Good
Pros: Great hotel for business stay. Excellent food
Cons:
7.5 Good
Pros: The bedrooms were spacious and beds were very comfortable. Shower was very good also. When you get to the hotel you will receive a gift from the manager. Which I thought was very very thoughtful.
Cons: I was staying at the 6th floor, I’m not sure if there was a kitchen nearby but there was a smell of grease from cooking on that floor. I didn’t personally enjoy the breakfast. Unfortunately I kept calling for room service for 30mins it didn’t go through, I then called reception explaining that the number wasn’t going through and was told I would receive a call back, I was forgotten and that call never came.
9.2 Excellent
Pros: The staff are exceptional - very friendly
Cons: Restaurant meals - not enough variety
10.0 Excellent
Pros: The staff were professional
Cons: Nothing
8.3 Excellent
Pros: Large Room and Rooftop Bar. Restaurant had a number of Indian dishes (large Hindu temple nearby). Food in the restaurant was very enjoyable.
Cons: Water pressure not consistent. Power would be interrupted momentarily during the hour. Problem with water supply in the morning resulted in no water. Apparently this was not a common occurrence.
2.0 Mediocre
Pros: location convenient
Cons: arrived early hours, given a room backing onto generator outlet, impossible to sleep. They said all other rooms full (in fact hotel empty) and made me pay 30 USD a night extra to have a room could sleep in = extortion. Then appalling hindi music from bar going all way up to 8th floor. Could not sleep even with earplugs. Think problem that they have managed to rig ratings on booking.com. All hotels on this trip highly rated but appalling except one already knew so will stop using booking.com now.
When you stay at Golden Tulip Westlands Nairobi in Nairobi, you'll be in the business district, within a 15-minute drive of Moi International Sports Centre and Nairobi National Park. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A stay at The Heron Portico places you in the heart of Nairobi, within a 5-minute drive of Nairobi Hospital and City Hall. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
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Overall 8.4 Excellent
Based on 1,737 reviews
All reviews
- All reviews
- Couples
- Solo
- Families
- Business
Excellent
10.0
Pros: I arrived to the hotel a little under the weather and was blown away with how much everyone cared for me. People made me ginger tea, and even checked on me! So above and beyond. I left 100% betterr, well rested from the comfortable bed, and with a big smile on my face! Thanks for going the extra mile and making my stay so awesome and comfortable!! I truly didn’t want to leave.
Excellent
10.0
Pros: The service was excellent and people were polite and helpful in whatever need we had. The place was also very beautiful and close to the city centre and other places of interest.
Excellent
10.0
Pros: staff very friendly and accomodating
Excellent
9.6
Pros: Great location, very friendly staff and we were very happy with the breakfast buffet, the coffee bar and the swimming pool. Also price/quality wise, this hotel is absolutely a winner.
Excellent
8.0
Pros: Lovely and Relaxed
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Details
Reviews
Overall 8.4 Excellent
Based on 1,737 reviews
Bar
9.6
Service
8.8
Location
8.8
Breakfast
7.0
Room
6.7
Cleanliness
5.7
WiFi
3.4
Service
8.8
Location
8.8
Breakfast
7.0
Food
6.7
Room
6.2
WiFi
2.6
Service
9.0
Location
8.7
Amenities
7.0
Breakfast
6.8
Comfort
6.4
Room
6.3
Cleanliness
5.3
Service
8.9
Location
8.7
Room
5.9
Service
9.0
Location
9.0
10.0 Excellent
Pros: I arrived to the hotel a little under the weather and was blown away with how much everyone cared for me. People made me ginger tea, and even checked on me! So above and beyond. I left 100% betterr, well rested from the comfortable bed, and with a big smile on my face! Thanks for going the extra mile and making my stay so awesome and comfortable!! I truly didn’t want to leave.
Cons:
10.0 Excellent
Pros: The service was excellent and people were polite and helpful in whatever need we had. The place was also very beautiful and close to the city centre and other places of interest.
Cons: It was an excellent hotel there was nothing missing or something we disliked.
10.0 Excellent
Pros: staff very friendly and accomodating
Cons: dining needs some improvement. Not so many menus at all..........Many things written in the menu are not offered.
they need to learn to offer everything written in the menu.
They also lack traditional African dishes
9.6 Excellent
Pros: Great location, very friendly staff and we were very happy with the breakfast buffet, the coffee bar and the swimming pool. Also price/quality wise, this hotel is absolutely a winner.
Cons: We do not have any negative comment. If we would absolutely have to indicate one, maybe the shower could have been a little more comfortable - sometimes the water would be lukewarm instead of warm.
8.0 Excellent
Pros: Lovely and Relaxed
Cons: Breakfast could have had more choice
A stay at The Heron Portico places you in the heart of Nairobi, within a 5-minute drive of Nairobi Hospital and City Hall. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
With a stay at Nairobi Safari Club in Nairobi (Central Business District), you'll be a 2-minute drive from University of Nairobi and 5 minutes from Yaya Centre. Featured amenities include complimentary wired Internet access, a business center, and complimentary newspapers in the lobby. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Overall 8.4 Excellent
Based on 1,225 reviews
All reviews
- All reviews
Good
7.0
Pros: Did not take breakfast, but other meals were good
Good
6.7
Pros: The location is good, right in the heart of the city and in front of the university. The staff is nice and accommodating, and the pool is great!
Good
7.1
Pros: Lovely old fashioned hotel, great staff helpful and chatty lovely photos and pictures around. Natural feel hotel.
Excellent
9.6
Pros: Location Cleanliness
Good
7.9
Pros: Able to extend my stay up to 10th October with no hassles Perfect customer care Courteous drivers and security No noise from music places nearby...really nice this was sorted out
Excellent
10.0
Pros: Was very pleased by the entire experience
Details
Reviews
Overall 8.4 Excellent
Based on 1,225 reviews
Wellness
10.0
Pool
9.8
Location
9.0
Service
8.8
WiFi
8.8
Breakfast
8.3
Amenities
7.0
Vibe
6.8
Comfort
6.3
Room
6.2
Cleanliness
5.0
7.0 Good
Pros: Did not take breakfast, but other meals were good
Cons: Service at the restaurant a bit slow
6.7 Good
Pros: The location is good, right in the heart of the city and in front of the university. The staff is nice and accommodating, and the pool is great!
Cons: the experience was below expectations. The room lighting was not enough, the water and WiFi were off in the morning. The staff were nice and tried to help, but the experience wasn't worth the 120$ for one night.
7.1 Good
Pros: Lovely old fashioned hotel, great staff helpful and chatty lovely photos and pictures around. Natural feel hotel.
Cons: Don't stay on floor 11 and above you'll get no sleep at weekends die to nightclub. I had a 6am start on Saturday and constant loud drumming of nightclub kept me awake until 2am, even had ear plugs in.
9.6 Excellent
Pros: Location Cleanliness
Cons: No Bathrobe No Muslim Showers in Washrooms
7.9 Good
Pros: Able to extend my stay up to 10th October with no hassles Perfect customer care Courteous drivers and security No noise from music places nearby...really nice this was sorted out
Cons: Nothing really..all went well this time around!
10.0 Excellent
Pros: Was very pleased by the entire experience
Cons: They need a shop that you can by toiletries and snacks but that’s a minor issue
With a stay at Nairobi Safari Club in Nairobi (Central Business District), you'll be a 2-minute drive from University of Nairobi and 5 minutes from Yaya Centre. Featured amenities include complimentary wired Internet access, a business center, and complimentary newspapers in the lobby. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
With a stay at Hillpark Hotel in Nairobi, you'll be within a 5-minute drive of Kenya Railway Golf Club and National Archives. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. This hotel has 6 meeting rooms available for events. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
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Overall 8.3 Excellent
Based on 868 reviews
All reviews
- All reviews
- Couples
- Business
- Solo
Good
6.3
Pros: The wifi signal is now strong. The hot water is always available and in good quantity. The staff are helpful.
Mediocre
3.8
Pros: The location not the hotel
Excellent
8.0
Pros: Nice, safe, green. We had a 3 room appartement with a very spacious living room.
Okay
4.6
Pros: Well located
Excellent
8.8
Pros: Friendly and helpful staff, comfy bed, bath and shower options.
Details
Reviews
Overall 8.3 Excellent
Based on 868 reviews
Bar
10.0
Wellness
9.6
Location
9.1
Service
9.0
Cleanliness
8.6
Room
7.1
Food
6.9
WiFi
6.8
Value
5.7
Breakfast
4.6
Service
9.2
Location
8.9
Vibe
6.9
Room
6.2
Value
5.5
Room
6.7
Room
6.3
6.3 Good
Pros: The wifi signal is now strong. The hot water is always available and in good quantity. The staff are helpful.
Cons: The entire property in general requires renovation/refurbishment to bring it to the location status. The bathroom should be fitted with a door and not a curtain. The bathroom fans are too noisy. The gym is too noisy very early morning.
3.8 Mediocre
Pros: The location not the hotel
Cons: The room was decrepit, old, dusty. Toilet leakage. I appreciate the early check in but it appears they dumped me in a room that hadn’t been used for ages
8.0 Excellent
Pros: Nice, safe, green. We had a 3 room appartement with a very spacious living room.
Cons:
4.6 Okay
Pros: Well located
Cons: The photos are taken like 30 years ago. Really outdated, but you can do one overnight.
8.8 Excellent
Pros: Friendly and helpful staff, comfy bed, bath and shower options.
Cons: The fried lamb meal I ordered in the restaurant wasn't good.
With a stay at Hillpark Hotel in Nairobi, you'll be within a 5-minute drive of Kenya Railway Golf Club and National Archives. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. This hotel has 6 meeting rooms available for events. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
With a stay at The Clarion Hotel, you'll be centrally located in Nairobi, a 2-minute drive from University of Nairobi and 11 minutes from Moi International Sports Centre. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Overall 7.9 Good
Based on 1,128 reviews
All reviews
- All reviews
- Couples
- Solo
- Families
Good
7.9
Pros: Staff was friendly and efficient.
Excellent
8.8
Pros: It is a nice hotel, we have chosen it because it is close to the Impala and Riverside shuttle bus station, which goes to Tanzania. Something went wrong with the booking but we received at last a huge room with 4 beds and jacuzzi instead of a simple tripple bed... The hotel is centrally located, there are many places to go eating out.
Excellent
9.0
Okay
5.0
Pros: Location
Excellent
9.2
Pros: Friendly staff. Good comfortable bed. Clean room. Great WiFi. I left my suitcases open in my room while I was out and no one touched anything...
Details
Reviews
Overall 7.9 Good
Based on 1,128 reviews
Service
8.8
Location
8.7
Amenities
5.1
Room
4.4
Vibe
4.2
Breakfast
4.1
Comfort
3.9
WiFi
3.0
Cleanliness
2.7
Location
8.5
Service
8.4
Comfort
3.4
Room
3.3
Service
9.2
Location
8.9
Comfort
4.3
Room
3.9
Cleanliness
2.5
Room
3.8
7.9 Good
Pros: Staff was friendly and efficient.
Cons: Could improve with the carpet cleaning.
8.8 Excellent
Pros: It is a nice hotel, we have chosen it because it is close to the Impala and Riverside shuttle bus station, which goes to Tanzania. Something went wrong with the booking but we received at last a huge room with 4 beds and jacuzzi instead of a simple tripple bed... The hotel is centrally located, there are many places to go eating out.
Cons: Although there is a jacuzzi in the bathroom, it is so close to the toilet, that it is almost not possible to sit on... the hotel was centrally located that means yes it is noisy. On the street be prepared for the siege of "businessman". All of them has the best offer for you to go on safari, or to donate for the best purpose.
9.0 Excellent
Pros:
Cons: I didn't like the noise. Maybe it was the room that l stayed. The noise seemed to be coming from the hotel staff
5.0 Okay
Pros: Location
Cons: Impossible to sleep !!! road side is extremely noisy with cars and back side was noisy with construction works. When I asked to be moved to a quieter room from road side to back side I was asked for an upgrade fee. and even that didn't meet my expectations in terms of quietness. I will simply never com back to this hotel.
9.2 Excellent
Pros: Friendly staff. Good comfortable bed. Clean room. Great WiFi. I left my suitcases open in my room while I was out and no one touched anything...
Cons: Had to run the shower for 15 mins or so in order to get hot water and even then the water pressure was non existent.
With a stay at The Clarion Hotel, you'll be centrally located in Nairobi, a 2-minute drive from University of Nairobi and 11 minutes from Moi International Sports Centre. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
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