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Nairobi Serena Hotel
Kenyatta Avenue, Po Box 46302, Nairobi, Kenya
+254 202 822 000
Cheapest
rate per night
8.7
Excellent
based on 67 reviews
Compare vs KAYAK
| Provider | Nightly total |
|---|---|
| Agoda.com | $234 |
| $252 | |
| Zenhotels.com | $276 |
Good to know
Value for money |
7.9 |
|---|---|
Distance to city centre |
1.0 km |
Location rating |
8.8 |
Nearest airport |
Nairobi Jomo Kenyatta Intl |
Distance to airport |
13.2 km |
Rooms
Deluxe rooms
$234+
Bed type
Provider
Total stay + taxes & fees
Unknown
$234
Unknown
$252
Unknown
$276
Unknown
$293
Unknown
$326
Reviews
Pros
| "Excellent service and great location" | (in 4 reviews) |
|---|---|
| "Staff were super friendly and helpful." | (in 17 reviews) |
| "Excellent and well presented food." | (in 11 reviews) |
Cons
| "The hotel was very bad" | (in 4 reviews) |
|---|
Traveller rating
37
22
4
2
0
Time of year
Traveller type
Show reviews that mention
+
-
GoodDec 20197.7
It is an old hotel built in the seventies but it is kept in a very good condition. Being a local brand, this hotel is preferred by politicians and used for governmental events. The reception and ballrooms are always filled with politicians, ministers, ambassadors, etc.. There are several restaurants, bars, meeting rooms in the hotel which will provide you with a variety of places to eat, have a drink and chill-out. Being a favorite place for governmental events so the level of security is high which is an important aspect in Nairobi. Rooms: 7/10 spacious, well furnished, comfortable beds, OK amenities Location: 8/10 it is hard to recognize or hail a taxi so your best option is Uber Internet: free & stable Breakfast: 8/10 wide variety and delicious cheese platter Service: 8/10 friendly and professional staff Value: 7/10 hotels are generally overpriced in Nairobi but Serena is on the expensive side P.S On Fridays they have a sea food all-you-can-eat buffet… don’t miss it
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About
Overview
Set amongst the lush-green abundance of extensive tropical gardens, looking out over the gentle green avenues of Central Park and commanding a panoramic view over the glittering towers of downtown Nairobi, the Serena Hotel enjoys one of the finest locations in the city. Sensitively constructed from ecologically sympathetic materials, the interior dcor of the hotel reflects a kaleidoscope of cultural influences blending Moroccan mystique and a breadth of African heritage into one elegant and harmonious whole.Considered the leading hotel in Nairobi for its standards of accommodation, food, service and amenities. The elegantly designed bedrooms feature intricate timber works inspired by Pan-African designs and most have views of either Nairobi skyline across Central Park or of acacia groves and lush gardens. The main restaurant, Mandhari, offers some of finest cuisine and the Maisha Health Club is the best in the country. The hotel also boasts up-to-date business services and exceptionalConference facilities.
iHotelier/iStay
Features
8.7 Excellent
based on 67 reviews
9.0
Cleanliness
8.9
Comfort
9.0
Facilities
8.8
Location
Check in |
12:00 |
Check out |
11:00 |
Cancellation/pre-payment
Policies vary by room type and provider.
AMENITIES
Business centre
Wake-up service
Wi-Fi available in all areas
Internet
Daily housekeeping
Extra-long beds (> 2 metres)
Fax/photocopying
Concierge service
Fan
Currency exchange on-site
Gift shop
Laundry facilities
Ironing service
Laundry service
Flat-screen TV
Meeting/Banquet facilities
Packed lunches
Free toiletries
Shoeshine
Shops (on site)
Room service
Face masks for guests available
Physical distancing in dining areas
Physical distancing rules
Spa
Process in place to check health of guests
Hot tub
Child pool
Outdoor pool
No smoking
Restaurant
Bar/Lounge
Landmark view
Hand sanitiser in guest accommodation and key areas
Beauty salon
Laptop safe
Express check out
Hairdryer
Fitness centre
Screens or physical barriers placed between staff and guests in appropriate areas
Use of cleaning chemicals that are effective against coronavirus
Cable or satellite TV
Air-conditioned
Newspapers
Guest accommodation is disinfected between stays
All plates, cutlery, glasses and other tableware have been sanitised
Airport shuttle (surcharge)
Delivered food is securely covered
Babysitting/child care services (surcharge)
Food can be delivered to guest accommodation
Pets not allowed
Free parking
Staff follow all safety protocols as directed by local authorities
Playground
Coffee shop
Bathrobe
Private bathroom
Garden
24-hour front desk
Designated smoking area
Steam room
Storage available
Private parking
Shuttle service (additional charge)
Spa and wellness centre
Free Wi-Fi
Terrace/Patio
Disabled access
Safety deposit box
Seating area
Lift
Massage
Shampoo
Shower
Shower cap
Slippers
First-aid kit
Snack bar
Socket near the bed
Sofa
Balcony
Soundproof rooms
Bathtub
Soundproofing
Body soap
Breakfast in the room
Bridal suite
Tea/coffee maker
Telephone
Carpeted
Tile/marble floor
Toilet
Safe
Sauna
Toothbrush
Cleaning products
TV
Conditioner
Dining area
VIP room facilities
Wardrobe or closet
Drying rack for clothing
DVD player
FAQs when booking at Nairobi Serena Hotel
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Photos
All photos
01 of 35
Reviews about Nairobi Serena Hotel
“RecentlyrefurbishedtheSerenaisintopform.Carol'scappuccinosaremagnificent,thenewPanAsainrestaurantanabsolutedelightandallinallafirstclassexperience.TheyarereallyontopofCOVIDtoowithexcellenthygeneanddigitaltemperaturecamerastoidentifythosesuffering.Highlyrecommended.”
“Location”
“Good reception”
“This hotel is my favourite in Nairobi. It is tranquil, clean , beautiful and the food is exceptionally nice. The staff are cheerful and professional and I felt safe though it out my stay”
“I liked just about everything. The usual security going into Nairobi hotels was there but wasn’t too intrusive and once inside the staff were fantastically polite and helpful. Comfortable clean room with all normal facilities and a 1 hour pressing service for those crumpled shirts and suits. Couldn’t fault the bedroom which was clean and comfortable with plenty of sockets including USBs (ability to charge multiple devices has become one of my key criteria). The restaurant was really good including service, food and extensive (mostly South African) wine list. Breakfast was tasty with something for all tastes - I had omelettes and toast.”
Location
Most popular landmarks
- Central Park 298 m
- Teleposta Towers 0.5 km
- Kenyatta Mausoleum 0.6 km
- City Market 0.7 km
- Jeevanjee Gardens 0.8 km
- Kenyatta International Conference Centre 0.9 km
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