Sheraton Memphis Downtown Hotel

We visited Memphis for a concert. We booked a king room. When we arrived at the hotel we were told we booked a king room (which we did intentionally) but there weren't king rooms ready right then and to come back in a couple of hours (totally fine because we were early). We left and returned just after 4:00 (checkin was at 4:00) and were told that there were no king rooms left at all for that night and we would have to take a double room. I booked a king room because we needed a king bed. Expecting that a couple sleeps in two separate beds or crams into one tiny double bed (not even a queen) because the hotel screwed up is absolutely ridiculous. A double bed isn't big enough for 2 of us. Needless to say, I didn't sleep for nearly the entire night. All that said, our only other option would have been to find another hotel. There was a car show and a concert in Memphis that night, not to mention we didn't have enough time before the concert to find a different hotel and get ready for the concert, so we felt very strongly that our hands were tied and we simply dealt with it. It was a terrible experience and we will not be staying at a Sheraton hotel in the future. To add insult to injury the room we were given was directly behind the elevator, which meant we got to hear the elevators all night long. We paid a couple hundred dollars for a terrible stay.

Hard to think of something...

Where do i start... old ( so old it smells) decor. Had to replace the room since the TV gave up ( an oldie as you probably guessed). Only vale parking is available and it is really packed. I had to circle the hotel entrance 3 times till someone took care of me. Average breakfast which was not included.

Nothing was pleasant during this stay! This is the worst experience I have ever had at a Marriott property. We tried to check in at 6:45 p.m. and they had no clean rooms. Staff was not very professional in explaining the situation nor trying to help.

Once in the room, AC did not work well, sink did not drain, shower did not work well for a cold shower and dogs were barking most of the night on the floor above us. With the lack of professionalism shown by staff there was no reason to request help.