Convertible |
15 locations in London
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10.0 Wonderful
Jan 2022
6.0 Okay
Jan 2022
4.0 Mediocre
May 2021
Cons:
We rented the car for 9hrs, put 230 miles on it and it cost us over $400 for a Vauxhall Corsa. VERY expensive.10.0 Wonderful
Aug 2020
Pros:
I still have my car rental. Not sure why I am receiving this email now.10.0 Wonderful
Apr 2020
Pros:
It was a bit slow but not a problem.Cons:
I don't remember what car I got but, it wasn't what we asked for. It was another "similar" car that they always give a renter.7.6 Good
Apr 2020
Pros:
New car. Lots of features.Cons:
No one around to explain features of the car. Had to return the car two weeks early due to covid 19. Did not get a partial refund for those two weeks. Was contacted by P.R. person when I gave them a poor review who seemed like he might give me a partial refund but I believe they are now in bankruptcy proceedings so doubt I will see it.17 locations in London
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4.0 Mediocre
Jan 2020
Pros:
At pickup the vehicle was given away and we had to pay for an upgrade. We also had to buy insurance, as we could not show proof that our credit card covered excess insurance laibility. Shuttle buses run every 45 minutes, so there is a long wait2.0 Poor
Nov 2019
Pros:
Nothing! Stay away and help put disreputable businesses out of business!Cons:
Bait and switch. Got a price that looked great, but when I got there not only did they have an inferior car to the one I booked, that they tried to pass off, but the price they charged was over 40% higher than when I booked online. (Looking at the other reviews, I'm not the only one in this position) I walked out after confirming that they wouldn't charge me anything, and they charged me over 90 dollars (in dispute with credit card). I then went to a big name brand like I should have in the first place.4.0 Mediocre
Sep 2019
Pros:
The Pickup was the worst pickup scenario I've ever seen. There's a kiosk to 'skip the line' that you can use, but you need to get in the line after anyway. We had to deposit about $1200. The pickup process took about 2 hours. The car we received wasn't the class we requested, nor clean.Cons:
Clearer indication of where to go when arriving. More staff. Working Kiosks. A real waiting area. Quicker service. Most importantly advance information on required deposits (I would never have rented from here had I known it was a $1200 USD deposit required).2.0 Poor
Aug 2019
Pros:
The young teenager working there was probably the only person that was courteous and understanding there.Cons:
Booked car for 11am. Didn't get car until 1:45pm. Car was wall banged up and cut on tire. They said it's all good. Protested to get another car as I didn't feel safe. Returned car at 11:45amnext day to be scold by clerk who said needed to be returned by 11 and others waited for 3h for it. Scammers!2.4 Poor
Aug 2019
Pros:
I can't think of anything.Cons:
A clean car, not waiting for an hour to, a car that had been serviced and didn't breakdown on the M4, better customer service, clearer information on using a travel credit card for accident coverage.3.6 Poor
Jul 2019
Cons:
This was the nightmare experience I have heard about but always thought was exaggerated. On the third day of our rental, the clutch went out on our car. They charged me $3000 and left me on the side of the road for 5 hours. No replacement rental.16 locations in London
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10.0 Wonderful
Oct 2022
10.0 Wonderful
Oct 2022
10.0 Wonderful
Sep 2022
10.0 Wonderful
Sep 2022
2.0 Poor
Sep 2022
10.0 Wonderful
Jul 2022
15 locations in London
Locations in London
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Reviews
10.0 Wonderful
Oct 2022
10.0 Wonderful
Sep 2022
2.0 Poor
Aug 2022
9.2 Wonderful
Jan 2020
Pros:
The staff were great, the car was great.Cons:
We arrived in terminal 2 and there are only shuttles from terminal 3. With a toddler and all the bags and car seats that entails it was a long walk .6.4 Okay
Oct 2019
Pros:
Location was good for pickup and dropoffCons:
The car had built in GPS with touch screen but the budget car rental rep gladly sold me GPS charging for it. They gave me a toddler seat for my 9 month baby and had nothing else.9.6 Wonderful
Oct 2019
Pros:
It was easy to get to and deliver the car on returnCons:
I have no response about getting my deposit back and, the fare that I received did not include any insurance so it was more expensive that I expected12 locations in London
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6.0 Okay
Mar 2020
Pros:
Couldn't tell you, had to cancel our trip due to the coronavirus. I did get a refund nice and easily that was convenient.2.0 Poor
Jan 2020
Cons:
They are a corrupt business that rip off customers, just see news articles online (e.g false damage claims, not honoring rates). Because they appear on Kayak they also damage Kayak’s brand too).2.8 Poor
Jan 2020
Cons:
They say free shuttle but you have have to pay for tickets both ways and email them receipt when you get home to get reimbursed( as far as I’m concerned that’s not free). Car exterior was very dirty on pickup and they require you to go out alone and look for additional damage on a dirty car to see if you can find something they missed. Standard legally required insurance was not included in price of car through booking site( or that’s what they said when I got there). Overall it felt like a dirty slimy operation that is designed to rip people off every chance they get. Every body re ting there was angry and seemed to feel the same way. Staff was for most part indifferent to the negativity by the customers and you can tell they just deal with it all day due to the companies for policies. Definitely worth layyng a little extra to go with a sta and brand such as enterprise or Alamo etc....6.8 Okay
Oct 2019
Pros:
We were surprised at the extra costs at the point of sale from when we did the online booking. The staff were very helpful in giving us options and a better deal though.Cons:
They need to advertise the extra costs beyond what is quoted online. There were two other customers just while we were there very angry with the rise in quote.4.0 Mediocre
Sep 2019
Cons:
They were grilling me for a small scratch on the car. Luckily I had a picture showing the scratch existed before I picked the car. Lot of hidden charges almost double the amount.2.8 Poor
May 2019
Pros:
I didn’t enjoy my experience with Green motion and will never ever again go with them. In the morning I was refuse the rental because my printed paperless bank statement was without stamp. And when returned later I was told they are closed, but if I pay extra £36 they will give me a carCons:
The staff at the London city airport office are so rude, unprofessional and unpolite.One location in London
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2.8 Poor
Mar 2020
Pros:
Very confusing process. Ended up paying triple of what I thought I was going to. I would suggest a more reputable brand. Might cost more on paper but not worth the headache of this rental experience.Cons:
Shuttle to the car park. Clear terms and conditions.3.6 Poor
Feb 2020
Cons:
The car I requested was not available, the insurance I prepaid I was told was not god enough. I had to pay an extra 350GBP on pick up6.8 Okay
Sep 2019
Pros:
Clean new car.Cons:
More information about the true costs incurred with the rental (e.g. insurance, milage).2.0 Poor
Jul 2019
Pros:
Bad customer serviceCons:
Better communication2.0 Poor
Jul 2019
Pros:
The drop off was fast.Cons:
I had a reservation for a car which the sales staff completely ignored to start a new transaction. They proceeded to ignore pricing to push their insurance plan, and basically wouldn't let you leave until you had purchased it. I literally told them what I thought they were doing was a scam.3.6 Poor
Jul 2019
Pros:
Terrible pickup and dropoff. Hidden fees35 locations in London
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10.0 Wonderful
Nov 2018
Pros:
Very good friendly service.8.8 Very Good
May 2017
Pros:
Service on reception - not getting the hard sell for insurance. And not getting ripped off with fraudulent damage Claims like enterprise heathrow!One location in London
24 locations in London
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10.0 Wonderful
Sep 2019
Cons:
Brits could learn to drive on the right side of the road8.0 Very Good
Dec 2017
Pros:
Everything was good. Pick up went well, van was clean and quite new.Cons:
The excess was high at £1150 and to bring it down to £250 would have doubled the cost. Seems a lot proportionate to risk.10.0 Wonderful
Sep 2017
Pros:
the service was fast, very helpful, and very friendly. best car renting experience so far!10.0 Wonderful
Dec 2017
Pros:
Fast friendly service. Easy to find. Helpful staff who went the extra mile.9.6 Wonderful
Dec 2017
Pros:
Very simple to rent a car , the difference is the staff. We have to admit that Enterprise is trying hard and the staff is extremenly polite and willing to assit . Well done Enterprise ! My Avis card will go to the bin! AP9.6 Wonderful
Jun 2016
Pros:
friendly customer serviceCons:
car was limited to a maximum speed, assuming it was a default setting from the manufacturer as they weren't aware of it9 locations in London
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8.0 Very Good
Sep 2018
Pros:
Short queue, nice person behind the desk and no high pressure up-sale which I would have refused anyway.Cons:
The car was a little basic, but I didn't really expect much more for the low price I paid.11 locations in London
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2.8 Poor
Dec 2020
Cons:
I will never use Avis again - ever. In Jan 2019 I booked a car for pick up at LHR Dec 16, making the mistake that my flight out of SFO was actually getting into LHR Dec 17. Had I picked up the car Dec 16, I would have been paying $460 for my rental period. With zero flexibility they wanted me to now pay £2000 for the same rental package (1 day less in fact). After a long haul flight with 4 biggish bags - which the Avis shuttle driver gave no help with - I had to go back to T2 and get a car from National for £600. Same size as my original Avis booking, help with baggage into and off of bus and even into my car! Enterprise rocks. Avis sucks big time.2.0 Poor
Sep 2019
Cons:
I made the mistake of not bringing my passport to the rental counter. Although not explicitly stated anywhere in the terms and conditions, a passport for foreign tourists is required to rent a car from Avis Heathrow. A driver's license is not sufficient documentation.9.2 Wonderful
Jul 2019
Pros:
Excellent staff.Cons:
Very expensive vehicle.9.2 Wonderful
May 2019
Pros:
Pick up/drop off at T5 was awesome - not little bus. Very convenientCons:
CheckIn process is long winded. Don’t know why the Avis rep (who was very helpful) has to go through so many steps to release the car?8.0 Very Good
Mar 2019
Pros:
CheapCons:
I think they gave me a car smaller than I rented but I was in too much of a rudh to argue about it.4.8 Mediocre
Mar 2019
Pros:
The staff seemed nice, but didn't inform you of extra things (like paying extra for wifi or navigation which are standard in all cars now). Also signage to get to location is HORRIBLE in the airport + no employees of the airport really know how to tell you to get there.24 locations in London
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7.6 Good
Sep 2019
Pros:
Staff friendly; car was new and clean.Cons:
Check in process very slow, more staff needed.2.0 Poor
May 2019
Cons:
Booked a car for £50, including taxes/fees, but after arriving (and waiting for almost an hour while the one attendant dealt with another customer’s reservation) we were told it was actually £190 due to additional insurance and various other fees. Cancelled on the spot and left!6.4 Okay
May 2019
Pros:
The lady who served me when I picked up my car was incredibly helpful, understanding and patient. She made the whole experience amazing5.6 Fair
May 2019
Pros:
Nice car but you can get that at any rental shop.Cons:
Took about an hour to check in and there were only two people in line in front of me and I was there during weekday business hours. Despite listing that they offer baby carseats, no one from that department was there so they couldn’t offer us one. Manager ignored us as he was too busy.7.6 Good
Jan 2019
Pros:
Car was clean and available at the appointed timeCons:
Extras such as booster seat and second driver are expensive, as is insurance. Basic rate quickly escalated.5.2 Fair
May 2018
Pros:
Not price quoted.4 locations in London
Locations in London
110-116, Upper Richmond Road West
+44 207 625 3556
178a Tower Bridge Rd
+44 20 7403 3458
London Gatwick Ap
+44 1293 569538
Sheraton Heathrow Hotel
+44 20 8897 6261
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5.2 Fair
Aug 2020
Pros:
easy pickup.Cons:
extremely long wait for shuttle. charged over GBP 300 for a tiny scuff which they insisted as a "deep scratch".3.2 Poor
Sep 2019
Pros:
Reservation to pickup Saturday at 1000, drop off Bank Holiday Monday at 1000. Arrived told no car available and probably wouldn't get one. At 1130 they gave us a just returned car that was for someone else. Told us we couldn't return on Monday because of holiday, they'd be closed.Cons:
Don't allow return reservation if facility will be closed and no alternate drop-off. Cost me 26 pounds to park. DON'T OVERBOOK.6.8 Okay
Jul 2019
Cons:
Take too long for serving customers at check in and check out. The airport pick up point information is not accurate. All customers were getting irritated with waiting time. I think its not staff issue, but seems like company policy might be too strict on staff on any mistakes. Will avoid in future6.0 Okay
Nov 2016
Pros:
Car was good, price just OKCons:
I had to take a larger car that I ordered. Waiting to get the car was longer than it should have been.One location in London
Locations in London
Unit 6, Jetsave LTD, Sovereign Court, 633 Sipson Rd
+44 7367 584241
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7 locations in London
Locations in London
1 Claps Gate Lane
+44 20 3479 3701
110-116 Upper Richmond Rd
+44 20 8150 1411
178a Tower Bridge Rd
+44 20 7403 3458
London Heathrow Off Ap
+44 20 8897 6261
London Mobility Showroom
+44 20 8993 7733
Plot 5, Morden Whard
+44 20 8893 7885
Wyke Road
+44 333 332 1222
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5.2 Fair
Jun 2017
Cons:
Pickup/drop off process too slow.5.6 Fair
Sep 2016
Pros:
Car good, service goodCons:
Back to waiting 1 1/4 hour outside in the cold waiting for pickup2.8 Poor
Aug 2016
Cons:
I booked a car online for 13 pounds a day for 10 days. On arrival I was told I would have to pay an additional 13.25 per day basic insurance. As it was nearly midnight I told them I would take the car for 1 day. When I returned the car I heard them doing the same con on another customer. I rented a better car for less at Europecar just down the road.2.0 Poor
Aug 2016
Pros:
NothingCons:
I will never use Thrifty again, absolutely the worst customer service I have ever experienced.30 locations in London
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13 locations in London
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11 locations in London
Locations in London
APCOA Multi-Story Car Park
+44 20 3657 6054
APCOA Multi-Story Car Park
+44 20 3657 6054
Citipark
+44 20 3657 6054
Q Park - PIMLICO
+44 20 3657 6054
Q Park - Park Lane
+44 20 3657 6054
Q Park - Queensway - Bayswater
+44 20 3657 6054
Tower Bridge Station - Q-Park Tower Bridge
+44 20 3657 6054
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11 locations in London
Locations in London
2 St Margaret St
+44 844 499 3399
54 Buckingham Gate
+44 207 018 8246
International Way
+44 20 7018 8246
London Airport Stansted STN
+44 844 499 3399
London Gatwick Airport, Lower Forecourt Road
+44 844 499 3399
London Victoria Station
+44 844 499 3399
Northern Perimeter Road West Hounslow, Middlesex
+44 844 248 6604
Pancras Rd/Eurostar
+44 844 576 0234
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10 locations in London
Locations in London
Apcoa Paddington Stn Car Park
+44 1784 428000
Car Rental Village
+44 1279 682955
Enterprise Rent A Car
+44 208 980 5600
Enterprise Rent A Car
+44 20 8563 7400
Enterprise Rent A Car
+44 20 7631 4700
Enterprise Rent A Car
+44 207 278 6307
Enterprise Rent A Car
+44 20 7706 7007
Enterprise Rent A Car
+44 20 7593 1170
Enterprise Rent A Car
+44 20 7593 1170
S K Secure Parking
+44 20 7278 6307
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9 locations in London
Locations in London
156 Southampton Row
+44 843 309 3065
190 Bowes Road
+44 203 475 4156
200A Buckingham Palace Road
+44 843 309 3078
35 Edgware Road
+44 843 309 3049
707 Finchley Road
+44 203 006 5695
711-713 Old Kent Road
+44 843 309 3058
Heathrow Airport, Northern Perimeter Road
+44 843 309 3009
London City Airport (LCY), Hartmann Rd
+44 843 309 3045
St Pancras Road Car Park
+44 843 309 3098
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7 locations in London
Locations in London
10 The Pavement
+44 208 997 3500
Northern Perimeter Road West Hounslow, Middlesex
+44 208 759 6974
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4 locations in London
Locations in London
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3 locations in London
Locations in London
Holiday Inn M4J4, Sipson Road
+44 20 8619 7000
London Regatta Centre, 1012 Dockside Road
+44 20 7186 0016
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2 locations in London
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One location in London
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One location in London
Locations in London
Windmill Garage, Old Brighton Rd S
+44 203 898 0140
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One location in London
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One location in London
Locations in London
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One location in London
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One location in London
Locations in London
Northern Perimeter Road West Hounslow, Middlesex
+44 208 759 0185
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One location in London
Locations in London
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One location in London
Locations in London
Northern Perimeter Road West
+86 10 6064 1387
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One location in London
Locations in London
Car Rental Village Stansted-london Ap
+44 843 309 3071
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One location in London
Locations in London
225 Edgware Rd, Paddington, London, Greater London, England
+44 20 8196 9510
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Most popular agency | Enterprise |
---|---|
Average price | $344/day |
Good deal | $344/day |
Pick-up location | London |
---|---|
Car types | Convertible |
Hire locations | 325 |
Airport locations | 69 |