Extended Stay America - Little Rock - West Little Rock

The location was nice

The room I had was incredibly dusty and nothing cleaned off I spent after a 10 hour drive and arriving at 330 am cleaning the room until 5 am in order to unpack and sleep I finally gave up after many pictures and went to sleep and woke up and went to front desk and the general manager Antwan took me to see another room in which I pointed out the same issues dusting and touchable surfaces not cleaned but we changed rooms I cleaned that room and we stayed the remainder of our time there...it is a non smoking facility and the people staying below me were smoking out of there window...the common areas need to be dusted and wiped down and vacuumed more. The exercise equipment did not work at all....the washer smelled of old basement and after paying $2 to wash and $2 to dry a load upon folding my clothes most were still wet and one of the machines ripped 3 pair of my leggings at the pocket area. No breakfast...the grab and go breakfast was smooshed granola bars and muffins that were always empty or only had 1 left around 845-9am when we went down...the coffee was good! Wish it was available all day or at least had a coffee pot in our room... We asked for dishes and utensils and cookware when we checked in and was told they had nothing but plates bowls and cups (which we got and used and left in the room) I had to go buy utensils, pans to cook, and cleaning products to RECLEAN both rooms we were in...all in all when I move down to Arkansas I will apply to work here and hope I’m hired to make a we’ll need change, my background is housekeeping supervising in which I mentioned to all staff there during my complaints and asked many times if they needed a housekeeping supervisor and was told the current one has been there 6 years!! All I said was “and these rooms are acceptable?!!” Y’all need a new housekeeping supervisor and I can be that one that will change the way guest see your property...

I liked the location.

I had old food, on the floor in the kitchen. The refrigerator was not clean.

There was no breakfast only grab and go which was fine with us. They gave us a few dishes and we made our own breakfast. We were able to take our small dog. The property was well located and plenty of parking

The carpet in the room needed replaced. There was no free internet. We had to leave $100 cash deposit before we could have our room. We were not told that when we booked. We got the suite that had a kitchen. We were given well used cooking pot and pan.