Guest reviews
Overall rating
8.2
Excellent
Based on 46 reviews
Cleanliness
8.2
Comfort
8.3
Pick-up/Drop-off
8.2
Value for money
8.2
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Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
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Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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10.0
Pros: Staff was friendly and helpful!
Cons: Hours are somewhat restrictive ... closing at 5p seems early!
review from
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8.0
Cons: The car was about 1/8 below a full tank. And then the car showed that one of the rear tires was very low which I didn’t notice until I was off the lot but it made me a bit nervous while on the highway.
review from
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10.0
Pros: The staff was very friendly and helpful.
review from
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9.2
Pros: Fast and easy rental experience with a great price.
review from
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9.6
Jeep
Pros: Price in comparison to other rental places. Available rental at short notice. Model of car given, Jeep Wrangler, a fun vehicle.
Cons: Upholstery was stained.
review from
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10.0
Pros: Grate service!....and friendly environment.
review from
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9.2
Really Smooth Experience!
Pros: We had a great experience with the rental car through our weekend.
review from
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8.8
Nissan Quest
Pros: It was roomy and had XM Radio included. The seats initially seemed uncomfortable but I put 800 miles on it and no back pain. Gas milage was about 23 highway. Way worse in the city.
Cons: I would have preferred a Chrysler Pacifica but I guess those are considered premium. The windscreen cracked...IDK what that's going to cost :(
review from
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9.6
What is with Nissan vehicles?
Pros: Typical easy Hertz experience.
Cons: I've rented three Nissans in the past few months, 2x from Hertz and once from Dollar. What is with the transport shipping tape adhesive goo left on the doors??? All three cars! It certainly doesn't affect usage of the vehicle, but it looks bad. Somebody, take some WD40 out there, soak the adhesive, and clean it off!
review from
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9.2
Good deal, easy process
Pros: Small airport, easy pick up and drop off right on the premises. Friendly staff.
Cons: A little slow as car was not quite ready. Their vacuum had broke
review from
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4.0
Cons: They gave away my car because I was 4 hours late to the pick up. I was commuting from another city with family, the reservation was fully prepaid, and I wasn't told I had to pick up the car within their 2 hour pick up window nor was that listed in my confirmation email. They eventually put me in a lower class car but overall not the best experience.
review from
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7.2
Frustrating experience
Pros: I rent cars often, and it's mostly fine.
Cons: I rented a car online and on the day to pick it up, but i ended up getting into the airport a couple of hours after I had put my rental down to start. By the time I got to the counter, I was 2.5 hours past my start time. The guy that worked there just looked at me and said, "Oh I'm sorry, but we rented your car since we thought you were a no-show. There are actually no other cars left here at the airport to rent." (It was a smaller airport.) Sure enough, nothing was left. Fine, understandable, but they still charged me for the entire week, saying "Oh, well this was a guaranteed rental." To which I said, "Well then if it was guaranteed, it should have sat in that parking lot for a week whether or not I came to pick it up." So I got picked up, drove to the other side of town to the other hertz rental place which thankfully still had cars, and finally got one. The girl at the counter had to talk to a few people to allow me to switch my ("guaranteed") rental to that location, and then they ended up charging me a (small, but still) fee for changing the location. At that point, I was already half an hour late for where I was supposed to be and didn't have the time to fight it since I just needed to get on the road. It all worked out, though a bit frustratingly, and it just caused a lot of trouble with schedule. In the end, I'm just frustrated that I got charged to move the rental. Not sure I'll be renting hertz in the future if I can avoid it.
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