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2.0
Very poor experience with Hertz, first I wasn’t able to use one of my major credit cards and thenI was forced to use a debit card, and they sneaked in a 500 hold charge. Overall it wasn’t a great experience with hertz and will definitely not be coming back, I would been more open to everything if they were more up front with their charges.Reviewed 9 Sep 2023
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2.0
It would have been better if they had a car. I received a text about 10 minutes after I booked saying they were overbooked and would not be able to honor the reservation. I had to scramble pretty hard and though I don't blame Hertz for 'the way things work' in the rental car business, but I am not a fan of 'the way things work' in the rental car business. Surely there is a way to better integrate inventory and availability even through a 3rd party site. There are other industries that seem to be able to do this (Ticketmaster, for example). Why do we normalize overbooking in airlines and rental cars?Reviewed 27 Jan 2023
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10.0
Cheaper rate it used to get a rental for $150 for a weekReviewed 12 Nov 2022
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2.0
Be careful booking with this company they tell what ever you want to hear online but change the terms at pick upReviewed 2 Nov 2022
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6.0
Honestly, getting a hold of a human to talk to on the phone was a challenge. Other than that it was ok.Reviewed 30 Jul 2022
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10.0
Nothing it was greatReviewed 8 Jun 2022
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2.0
When I arrived at the location, I was told there were no cars available and the reservation shouldn’t have been taken. I ended up having to find another rental at the last minute. Plus, I have to get Priceline to refund what I’d paid.Reviewed 2 Jun 2022
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2.0
I booked through Kayak and got confirmation but the local Hertz didn’t have any cars. We had to take a taxi for over three hours to reach our destination.Reviewed 10 Apr 2022
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2.0
You overbooked me and kept the insurance money I paid extra for the car.Reviewed 7 Dec 2021
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1.9
There could have been someone at the counter for me to pick up my reserved rental. This was very stressful and I ended up paying almost twice as much to rent another car from a different company. Poor communication and very frustrating.Reviewed 10 Sep 2021
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3.9
we ordered a larger car but because we were picking up and dropping off in another stage we were told we had no choice but to use a smaller one, even after we complained that the one we were given made sounds and seemed unsteady when we took it for a rideReviewed 15 Aug 2021
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2.0
Pros:It was a horrible experienceCons:The lady said my reservation through your site meant nothing and I was stranded at the Montgomery Airport for 24 hours.... I will not be using Kayak ever again and will not recommend this to anyone I know...Reviewed 24 May 2021
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