Pros: Absolutely nothing!!!!!
Cons: We flew to Montgomery Alabama because hertz said they had a rental car. We took an Uber from the airport to hertz and when we arrived they said that we didn’t have a car and that the system was letting people reserve cars even though they had none. We had a reservation number and a confirmation email that said no need to call we have your car. We were stuck in the middle of Montgomery Alabama and had to take a $400 Uber ride to Florida to get a rental car. They were not sympathetic or understanding. I will be sharing my experience with hertz on every platform I possibly can to ensure no one rents from them.
Pros: I love being able to get the car so easily, and the employees were extremely helpful when I needed help understanding the invoice. I had to call after the rental was over, and they were very professional even though I wasn't understanding the invoice. They never talked down to me or made me feel embarrassed because I needed some clarification. Their response time was very fast, even though they had to do a little research in order to take several screen shots that helped me understand the situation.
Cons: There was no part of the rental experience from booking to completion that could have been better.
Pros: No, We drove 45 min to pickup vehicle & was told by a very rude staff member. We are out of cars to rent. I explained I drove nearly an hour & she said to me “what you want me to do about it, we out “ so I left without a rental.
Cons: Had a vehicle available. I will never use hertz again
Pros: I never received a rental.
Cons: I never received a rental.
Pros: The dropoff was simple
Cons: Better customer service
Cons: They did not have the van that I reserved. They never called me in advance to let me know that they didn’t have a vehicle for me. They didn’t offer me any other options. I will never book with hertz again.
Pros: The price was great!
Cons: I did not appreciate the fact that the car did not have a full tank of gas when I got in it. I also did not appreciate that the car smelled like an old stale bar. Clearly the person or people who had rented the vehicle before me smoked in the vehicle and left their stench.
Pros: Local reps were friendly and professional - they tried, but...
Cons: Did not have the type of car I reserved, and no suitable alternatives.
Pros: No car available at the desk
Location out of rentals and charged $20 at different location
Cons: Reserved at the downtown location but upon arrival was told they didn’t have any one-way vehicles available so I had to travel another 15 minutes to the airport to get my vehicle. Luckily the airport had a rental available but they charged me an additional $20 due to higher airport tax. In my opinion, I should have been compensated for driving the additional distance for a rental I reserved elsewhere, not charged additional monies.
Fast but cheap car
Pros: Really fast and easy to checkout.
Cons: Super cheap car for the cost. Tiny buzz bucket. Plus, the car recked like a gym locker room. I expected more from Hertz.
Beat rental experience ever!
Pros: Danielle was a blast! Super friendly and the process went quickly and smoothly. In and out in 15, no pressure and so friendly!
Hertz has 3 car hire locations in Montgomery. Take a look at our Hertz hire location map to find the best car hires near you.