Montgomery Car Hire

Cons: Enterprise had no vehicles despite my reservation. I called the 1-800 number for help and they were unable to help and a supervisor eventually hung up on me. HORRIBLE experience!!!

Cons: Making a reservation didn't seem to help us get a car rental. We had 3 reservations for a sedan, and ended up with a truck, which was more expensive two days into our vacation. Closing at 6:00 PM presented a problem at the airport. After making a missing luggage claim, you had closed. We asked to call but no one answered, an agent at the airport tried to email that we were going to be late. The location was 20 minutes from the airport. That was weird. We ended up taking a taxi to Enterprise which cost us additionally $205.00, plus a tip of $20.00 for the 2 hour trip. I had no clothes, for two days,except what I was waring. Later I bought clothes a pair of shoes and toiletries, totaling $190.00+ and another piece of luggage to take back with me on my return flight. I figured someone took it by accident. We had no dinner that night of August 14th. The next morning we got a ride for breakfast. The hotel did not provide any meals. We managed a piece of luck and got a ride down to Dustin Florida, where we had reservations for 3 days. We ended up with the truck , with no gas. So we had to immediately get gas, amounting to $45.00+ later. Then we drove it back to Montgomery, AL on August 18th. The truck drove fine, poor turning radius though. We were grateful for something to get around in. We were disturbed at the business handling, and the extra expenses that we had to shell out. A bit of irony though, we sat next to an Enterprise employee on our way from Dallas to Sacramento. He was very nice. Sincerely, Mary Becker

Never Received The Rental

Pros: I cannot experience my likes due to never receiving the vehicle.

Cons: I made reservations on Thursday, May 17, 2018. My rental was scheduled for Friday, May 18th- Tuesday, May 22, 2018. I was scheduled to pick the vehicle up at 9am. On May 18th, I attempted to contact Enterprise to confirm my rental as I was driving from Columbus, Ga to Montgomery, AL. to pickup the vehicle. As I am confirming, I am told that a vehicle would not be ready until 4pm. I am scheduled to drop my car off at the mechanic by 11am and to go out of town by 2pm. This did not happen. I rescheduled for May 19, 2018 at 10am. Long story short, I never received that vehicle either.

Untrustworthy

Cons: My mom's handicap decal was stolen. I forgot it in the rental. I called back the next morning and was told they didn't find anything. My mom is blind in one eye and legally blind in the other. I had to rent a car to take her to the Dr because my car was getting repaired. I will not use this location again.

Didn't have the right sized car

Pros: I was able to exchange my SUV for a truck thankfully.

Cons: They didn't have the car I needed originally. The one I got was too small and I had to drive 2 hours to get one big enough.