8.0
The renting was easy and people friendly. But on last day of renting the car battery was dead and caused me to miss my flight home. I went to rental office in airport and wanted to rent a car until tomorrow and thought I should be compensated due to the car not starting. The lady there said no because now I'm a walk in and price for 1 day rental was 289 dollars. I went to Thrifty.Reviewed 27 Aug 2024
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6.0
The people here in Mesa were wonderful. Pick up was super. We started having a problem with the battery right away. When we got to Temecula, my son-in-law decided it was the operator and not the battery. We called the Hertz service line while in Temecula and they said if it starts not a problem they can’t come out. It has to be not starting so their service kinda sucks. We didn’t have to drive it much at all then we went to see my niece in San Diego. Again, we didn’t have to drive it at all while we’re there. However, on the way home we need to stop and one of my favorite little cities for a short period of time the store I wanted to see was closed and it would not restart. It took us two hours to find somebody that would give us a jumpstart in the meantime, my husband realized that a jumpstart , once we turned it off would not work because the battery light was on. He was able to find an auto parts store and buy a new battery. , once we turned it off would not work because the battery light was on. He was able to find a auto parts store and buy a new battery. The service we used was wonderful. No longer needing a jumpstart, he put the new battery and reconnected it and took care of us wonderfully. we are waiting to hear from Hertz for reimbursement for the almost $500. It cost us to get home and now Hertz has a brand new car battery in their car.Reviewed 16 Jun 2024
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2.0
Went in to get my rental vehicle and nobody was at the counter I ended up having to pay for an Uber during my trip and never received a rental vehicle from HertzReviewed 12 Dec 2023
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10.0
My experience was out of this world, due to the employees I had the chance to speak with. Specifically, the man who checked me in and out, as well as the other two employees in the office at the time. They were so warm, extremely accommodating, and absolutely turned my days around. I went in well to pick-up, and left knowing the day was one to be enjoyed. I came in today to drop off my car, feeling.. not the best! I left knowing the day was one to be enjoyed. They are truly amazing people.Reviewed 23 Oct 2023
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2.0
Never recieved itReviewed 14 Oct 2023
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10.0
The car was very comfortable. Although there were a few stains in the vehicle when we got it, and there was a slightly bad smell as well. But overall, we had a good experience.Reviewed 23 Oct 2022
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10.0
Employee service great and car very comfortable, clean and drove nice.Reviewed 13 Jan 2022
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8.0
The car was not clean and the gas tank was empty when we picked upReviewed 10 Jan 2022
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4.0
I didn’t rent from Hertz and don’t know why I received this survey.Reviewed 7 Jan 2022
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2.0
Charged $50 for rental. I Was 1 hour late and they charged for another day even though there's a key drop off.Reviewed 8 Dec 2021
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2.0
I booked at Sky Harbor. Somehow the reservation ended up at Mesa Gateway. Sky Harbor Hertz did nothing to help me. Offered a car 4 times the price. I too Uber and will not use Hertz again in the future.Reviewed 15 Nov 2021
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2.0
An hour and a half wait for pick up.Reviewed 15 Nov 2021
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