Pros: Nothing. We where denied the car after taking a 45 dollar Uber ride from Sky harbor AP to get it. I stated that a mistake was made on purchasing the rental and we had came from said AP to pick it up. The manager refused. We tried to get a new rental from Herrz at sky harbor but the deal was four times more expensive ( 1230.00) for the week. We ended up getting a car from a much more hospitable rental company at Mesa AP and they had no problem letting us return it at Skyharbor AP. The counter help was very rude to the point of making my temper rise. I tried to get customer service for over an hour to no avail. I’m having my bank withdraw payment.
Cons: Read above and figure it out.
Pros: Very good price
Cons: They didnt have the staff needed to fill up the car before I got there.
Cons: Bad customer service at the front desk
Pros: Staff was friendly. Pick-up and drop-off were quick and simple!
Cons: your company was ruthless in NOT trying to accommodate my need to drop off at a different location, I was met time and time again with RUDE and nasty employees. The entire experience was by far the worst Ive had since renting cars I returned your vehicle instead of extending for my needs because your company just would not help me. I went to Enterprise and could never have been happier. I will NEVER rent from your company again and will firmly express my horrible experience in all my social media as such will my daughter.
Pros: The gentleman at the front desk was above and beyond a great representation of your organization. He was super friendly and helpful. He answered all of my questions and helped me modify my rental where I had made a mistake. Quite possibly one of the best customer service experiences I’ve ever had. He deserves extra recognition.
Cons: Nothing. It was perfect!
Pros: It was a cluster from the beginning - we paid for a pick up truck and none were available - had to change reservation not to mention the pick up location was not what we thought
Cons: Have the vehicle you order there and ready for you - you expect what you get when you reserve it
Cons: Difficult to get transportation from rental car facility back to airport at 4 a.m.. vehicle was a piece of junk had cigarette burn holes and rattled while driving. Not sure how a premium vehicle ends up being a 4-cylinder but the car had no power either. Was not happy with the rental provided nor was I happy with the value that I received for said rental.
Pros: Staff was great
Cons: Pick up drop off...
Cons: the clarification on my overcharge
Pros: I cancelled the rental as I couldn't pick up the car.
Pros: The staff was a little friendly so that was nice.
Cons: Everything. I took the car off the lot and about 30 mins later I had a flat tire. It was going to take long for the roadside people to come (in the Phoenix heat) so my husband changed the tire instead. And while pulling out the spare tire, we found a weed pipe with weed still in it! I didn’t know if weed was legal in AZ or not, so initially I panicked. But then I googled it and it was legal. Regardless, this was not a pleasant experience. Oh. And they charged me about $45 for the dang tire! I was not cool about that...
Hertz has 4 car hire locations in Mesa. Take a look at our Hertz hire location map to find the best car hires near you.