Guest reviews
Overall rating
7.4
Good
Based on 3,894 reviews
Cleanliness
7.6
Comfort
7.5
Pick-up/Drop-off
6.6
Value for money
6.8
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
15
7
8
4
7
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
-
9.6
Pros: As helpful as they could be with few staff and early closures during the pandemic.
Cons: We needed to drop the car off in Salem at 7 pm and at noon no one could answer the phone to tell us whether they had a key drop box because it would be after hours. We were a little worried about whether we were going to be able to drop the car off.
review from
-
10.0
Pros: Staff at both ends were professional.there were problems solved.
Cons: I needed to know that a credit card was necessary. Worth making that more important, as important as drivers license!
review from
-
5.2
Pros: staff
Cons: clean windows are critical for a car to be driven safely. the windows inside and out were filthy.
review from
-
5.6
Pros: The staff was ok but didn't accept my driver's license. I had renewed my driver' license with the State of Washington. They punched a hole in the old license and gave me a temporary license from a printer. They told me that the combination of the old license and the temporary license was a valid driver's license but the person behind the counter did not agree. I could not rent the car. Nothing on Kayak warned me of this problem.
Cons: It would have been better if Kayak would have warned me of this problem.
review from
-
6.8
Pros: The car was great and clean.
Cons: The branch manager was extremely rude and lied about the status of the car. Branch manager made up a story to why I couldnt receive my keys when I walked in the door instead of being honest and stating the car just wasn’t ready. After confronting about lie, branch manager became more and more rude. Vented to employees in customer presence. Worst management and leadership I have ever witnessed in a rental branch.
review from
-
4.4
Cons: Only rental company that is not at the airport. There is shuttle bus from and to the airport. The rate was 4x higher than what I booked and at first the person said I had to suck it up and dispute with Kayak. Luckily other person was able to overwrite the price for me
review from
-
9.6
Pros: Vanessa is always very helpful and cheerful
Cons: Nothing.
review from
-
8.4
Pros: Staff was excellent at both the pickup location and the drop off location.
Cons: Nothing really. It was a short 24 hour rental.
review from
-
8.4
Pros: Price was good and shuttle wasn't too far from terminal.
Cons: Arriving at the airport, we realized Hertz is not located at the terminal like others in Medford. We called for a shuttle and were told our car would not be ready for half an hour. Shuttle driver was not anxious to help with bags. Desk manager complained the whole time about being short staffed.
review from
-
8.8
Pros: The staff was friendly, helpful, and patient with us.
Cons: The location wasn't clear when we made the reservation. The site is not located in the airport terminal (as with the many other rental options) but offsite, in a local hotel. It was difficult to locate because of no clear signage at the hotel entrance. Also debit as a payment option is not allowed.
review from
-
2.0
Cons: Jeff was rude.waited at desk for 8 minutes while he was on phone...gave him my licence&debit card.he looked at them and said"I don't open for another 10 minutes!" Ok.went outside for 11 minutes. Gave Jeff same debit card and licence,he barely glanced and said I don't take debit cards! With attitude.
review from
-
8.0
Cons: Unclear that the location was not on site at the airport. That was misleading
review from
Other suppliers in Medford scored
Where can I find Hertz hire cars in Medford?
1101 Fisher Ave, Hertz car rentals
Address
1101 Fisher AveHours
| Monday | 08:00 - 18:30 |
| Tuesday | 08:00 - 18:30 |
| Wednesday | 08:00 - 18:30 |
| Thursday | 08:00 - 18:30 |
| Friday | 08:00 - 18:30 |
| Saturday | 10:00 - 17:00 |
| Sunday | 12:00 - 17:00 |
Phone
+1 541 773 4293FAQs about renting a car from Hertz in Medford
How many car hire locations does Hertz have in Medford?
Hertz has 3 car hire locations in Medford. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Medford airport (MFR)?
Yes
Does Hertz offer shuttle or airport pick-up services from Medford airport (MFR)?
Yes