Guest reviews
Overall rating
7.1
Good
Based on 31 reviews
Cleanliness
7.4
Comfort
7.2
Pick-up/Drop-off
6.8
Value for money
7.3
Pros
"Friendly & efficient customer service."
(in 713 reviews)
"Friendly staff and great rates."
(in 2139 reviews)
"Great car and great people"
(in 6921 reviews)
Cons
"Customer service was great ."
(in 713 reviews)
"Showed up, no cars available."
(in 361 reviews)
"Drop off location was horrible."
(in 1439 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
car was clean
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drop the car
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great car
picked up the car
car was great
great service
location was closed
rented a car
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10.0review from
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10.0
Pros: Staff is very friendly. I got an upgrade for the same price.
Cons: If they had diesel cars.
review from
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10.0
Cons: Thank you very much Omar, Great customer service and a good person to deal with!
review from
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10.0
Pros: Quick pickup & dropoff
review from
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8.8
Pros: Omar is very friendly and helpful! thanks again!
Cons: N/a
review from
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10.0
Omar is the best
Pros: Omar is very friendly and helpful! God bless!
Cons: Extra fees at online check out.
review from
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6.0
Nice car
Pros: I loved the car. It was very clean and sleek. And my license had 007 in it so I was a Bond girl for a week! They were ever so polite and gave me a ride to the train station. This was a lifesaver as my luggage was very heavy.
Cons: There was no record on their computer of my reservation. Just lucky I had it on my phone. Car was not full of gas when I got it and they could not adjust the cost to give me a rebate because I had done it online and their computer wouldn’t let them. They did suggest I return it only three quarters full but that is difficult to do. I was certainly less than impressed with the computer program they are using.
review from
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10.0
Pros: Vehicle rent is affordable
Cons: Insurance is tooo high..If it is less,Hertz would be outstanding
review from
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3.6
Pros: Nothing
Cons: Just what 3 hours for car
review from
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2.0
Terrible customer service and demeaning staff
Cons: The location is in a bad part of town. The two employees I dealt with were extremely rude, acted as if my renting a car from them was an extreme inconvenience ( rolling their eyes when I asked questions, laughing at me). I will never rent with hertz again.
review from
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10.0
Dunvegan Skullcrushers review
Pros: The overall price was amazing! Especially with unlimited mileage. Perfect!
review from
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6.8
Pros: everything was generally okay, no major complaints
Cons: Advertised car was a Toyota Camry "or equivalent". I got a Hyundai Sonata which, in my opinion, is not in the same league as the Camry. In addition, the Hertz booth at the airport didn't open until 1/2 hour or so later than Enterprise or Budget. We had to wait that additional time to get our car, and then it was less vehicle than I had anticipated.
review from
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10.0review from
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10.0
Pros: Staff is very friendly. I got an upgrade for the same price.
Cons: If they had diesel cars.
review from
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10.0
Cons: Thank you very much Omar, Great customer service and a good person to deal with!
review from
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10.0
Pros: Quick pickup & dropoff
review from
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8.8
Pros: Omar is very friendly and helpful! thanks again!
Cons: N/a
review from
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10.0
Omar is the best
Pros: Omar is very friendly and helpful! God bless!
Cons: Extra fees at online check out.
review from
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10.0
Pros: Vehicle rent is affordable
Cons: Insurance is tooo high..If it is less,Hertz would be outstanding
review from
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10.0
Dunvegan Skullcrushers review
Pros: The overall price was amazing! Especially with unlimited mileage. Perfect!
review from
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6.0
Nice car
Pros: I loved the car. It was very clean and sleek. And my license had 007 in it so I was a Bond girl for a week! They were ever so polite and gave me a ride to the train station. This was a lifesaver as my luggage was very heavy.
Cons: There was no record on their computer of my reservation. Just lucky I had it on my phone. Car was not full of gas when I got it and they could not adjust the cost to give me a rebate because I had done it online and their computer wouldn’t let them. They did suggest I return it only three quarters full but that is difficult to do. I was certainly less than impressed with the computer program they are using.
review from
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3.6
Pros: Nothing
Cons: Just what 3 hours for car
review from
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2.0
Terrible customer service and demeaning staff
Cons: The location is in a bad part of town. The two employees I dealt with were extremely rude, acted as if my renting a car from them was an extreme inconvenience ( rolling their eyes when I asked questions, laughing at me). I will never rent with hertz again.
review from
Other suppliers in London scored
Where can I find Hertz hire cars in London?
1750 Crumlin Road, Hertz car rentals
Address
1750 Crumlin RoadPhone
+1 519 659 6100FAQs about hiring a car from Hertz in London
How many car hire locations does Hertz have in London?
Hertz has 2 car hire locations in London. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: London Airport (YXU)?
Yes
Does Hertz offer shuttle or airport pick-up services from London Airport (YXU)?
Yes