Guest reviews
Overall rating
6.5
Good
Based on 12 reviews
Cleanliness
6.3
Comfort
6.8
Pick-up/Drop-off
6.3
Value for money
6.1
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Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
1
1
0
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3
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2.0
Pros: Nothing
Cons: We got to the airport. Hertz was closed. No car. We couldn’t get through on th phone. We were stranded. I get Texas is historically bad right now, but a call, or not taking the reservation would have been great
review from
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2.0
Awful!
Pros: We added a driver. Only needed for 4 days. Had to pay for 11. Was charged 39.00 for tax/fees on 148.00. Total rip off!! Most car rental business charge less!
review from
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6.8
Did the key dropbox
Pros: easy to find the box and return the keys
Cons: It was a long walk with our luggage to the key return place from the car drop off. Still haven't heard back from Hertz about the return being processed.
review from
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2.0
N.A
Pros: Nothing
review from
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10.0
Pros: Very helpful
Cons: No complaints or suggestions. I did rent a car one way but a week later needed a return vehicle. It would be helpful if such an option existed that was reflected in the cost--closer to returning the car to the same place.
review from
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