Cons: We got to the airport. Hertz was closed. No car. We couldn’t get through on th phone. We were stranded. I get Texas is historically bad right now, but a call, or not taking the reservation would have been great
Pros: We added a driver. Only needed for 4 days. Had to pay for 11. Was charged 39.00 for tax/fees on 148.00. Total rip off!! Most car rental business charge less!
Did the key dropbox
Pros: easy to find the box and return the keys
Cons: It was a long walk with our luggage to the key return place from the car drop off. Still haven't heard back from Hertz about the return being processed.
Pros: Very helpful
Cons: No complaints or suggestions. I did rent a car one way but a week later needed a return vehicle. It would be helpful if such an option existed that was reflected in the cost--closer to returning the car to the same place.
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