Cons: The smell of the car deodarizer was overpowering, could almost taste it.
12 Feb 2016
Pros: Great people, new car, easy pick up and drop off.
2 May 2016
Pros: Pick up and drop off were both super quick and easy.
29 Jun 2016
Pros: Price was great, front desk agent was great
Cons: The fact that I couldn't rent a vehicle without a major credit card. Other car companies allow you to give a deposit if you use debit card.
12 Dec 2016
Pros: I enjoyed the convenience of the rental pick up and drop off that is located at the airport; in addition, the vehicle was very clean and obviously there has not been a previous renter who smoked in the vehicle. The staff was friendly, professional, and informative.
Cons: Nothing not to like.
27 Feb 2017
IN and Out
Pros: We had an easy time with pick up and getting out of the parking lot with our car. It only took 10 minutes and we were ready to roll. I was pleased with the car, it only had 2700 miles on at pick up time. The cost was very good for a 4 day weekend.
Cons: It took a little bit longer to return the car but it was not bad.
14 Mar 2017
I will never rent Hertz again!
Pros: Efficient, courteous, no unexpected charges
Cons: No hub cap on my rental. I had to find deal through Kayak which was 50% less!
3 Jul 2017
Pros: Overall okay
Cons: Rent was little bit high
5 Jul 2017
Dodge Gran Craravan, is more than a mini van.
Pros: Everything was great! From Port Isabel Texas to Vancouver Wa. What a beautiful drive, in a well appointed ride. The Gran Caravan was equipped with everything we needed, but the kitchen sink!
Cons: Wouldn't rent to me because of credit score. Went to Enterprise and rented a car. Their loss.
15 Oct 2016
Pros: Cute car, excellent features, including navigation.
Very good price.
18 Feb 2017
Pros: Process of getting car was smooth: no wait (it was close to midnight), the lot was not far from the terminal.
Cons: The vehicle was a bit older, and had a bit of a funky smell. I also grow weary of the all the "gotchas" connected with renting cars. Pressure to buy special insurance, prepay gas, etc.
19 Feb 2017
Pros: Clean car, just wasn't sure about getting to and from the car lot. Wish they had more customer service to help to your car.
Cons: My mom can't walk that far, and we had to walk to the car with our bags. I feel someone should go get the car and bring it to uou. That's what they do at other sirports. Just a little un clear on where to go and how far it is. For me not a big deal, but for my passenger it was a little far to go in the rain.
27 Feb 2017
Pros: Nice vehicle
Cons: I was upgraded but wasn't told about additional charges. Very dissappointed vehicle came out to almost $100.00 a day. That's ridiculous. Very disappointed never going back
13 Mar 2017
Second times a charm
Pros: Rep was understanding and gave me a different rental when the original was dirty and the tire was missing hub cap.
Cons: The original car Toyota carolla was dirty on the inside. As if someone had been eating and left crumbs all over the front. I should've figured when as soon as I saw the car the front driver side tire was missing its hub cap. It was just a black rim.
27 Jun 2017
Pros: Very comfortable, met our needs. Smooth ride.
Cons: We were told it had internet, but rental car agency were not aware internet was locked, it was requesting a password. We were not aware of this until we were on the road. Called car rental agency and they were not aware of this either. Other than that, everything was excellent.
Pros: Budget did allow me to drop the car off at the airport onsite parking at a competitors location as I had an early morning flight and their offsite location was not open yet.
Cons: location is offsite and requires a short shuttle ride to the facility
16 Dec 2016
Cons: customer service
1 Feb 2017
Pros: we overlooked the house phone you need to use at first. budget not located at airport, but very short van drive, and you'd have to go by it to get out of the airport anyway. easy return too. both pick up (sun afternoon) and drop off (late tue morning) were quick, and painless. car was clean inside, but a little dusty outside-- i didn't have a problem with that. this is texas and it was windy. no mechanical problems and car was a good deal. would consider them again.
7 Nov 2017
under staffed Offsite location almost made me miss my flight
Pros: decent price for mediocre car.
Cons: Only 1 person was working the evening of my return flight. She had to check out multiple people before she would be able to shuttle back to the airport. How can a place only have 1 person working? I didn't like that I had to take a shuttle to get to the rental place when their were multiple other options available onsite. Next time I will skip this headache and go with someone that is located actually at the airport and properly staffed.
30 Dec 2017
Pros: Everything was ready to go when we dropped off and picked up. The car was pefectly fine and clean.
Cons: You do have to take a shuttle from HRL. They were waiting for us when we landed, so it wasn't a big deal. Also, the price was significantly lower than the on-site rental prices. The savings was worth the short shuttle ride.
30 Dec 2017
Pros: Pick up was fast and car was clean.
14 Jan 2018
Cons: Car was not washed and dirty when we picked it up. This rental fleet seems to purchase their cars from Payne car sales, a local used car dealer. Still had used car plate on front and a temporary plate on the rear. I was afraid of being pulled over because of it.