Guest reviews
Overall rating
8.5
Excellent
Based on 36 reviews
Cleanliness
8.7
Comfort
8.6
Pick-up/Drop-off
8.3
Value for money
8.3
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Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
10
1
2
2
1
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
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10.0
Pros: Upgraded vehicle was awesome.
Cons: Staff was not friendly. I would expect better from Hertz.
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10.0
Pros: Staff was first rate and the drop-off was easy and painless, excellent service!
Cons: nothing really, all around first rate experience
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10.0
Pros: Pick-up and drop-off was fast and easy at 9:00 pm. The car, which was brand-new, was fine.
Cons: No complaints or shortcomings at all.
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2.0
Cons: Reservation did not exist after confirmation.
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10.0
Pros: Great vehicle in excellent shape. Pick up and drop off was seamless, quick and easy.
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4.4
Bait and switch
Cons: I reserved a mid size SUV and was given a Chevy Trax. FAR from mid size.
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3.2
Don't sneeze or it will cost you!
Pros: Original cost.
Cons: I flew in at midnight and didn't think it was possible to pick up a rental car at that hour, so I booked it to be picked up the next morning. I then got back on your site and found out that I could get a car at midnight and that it would only add about $14. That's where the problem started. I was told that I would have to make the change through Hertz. When I contacted them they told me it would add $80.
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10.0
Pros: Pickup and dropoff were easy and convenient. Initial SUV was too small and we had to upgrade. The price was reasonable and the process was quick. The car was clean and comfortable and reliable.
Cons: The counter agent was less than friendly.
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10.0
Pros: Easy and knew car would be there
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7.6
Good but not great
Cons: The greasy wipe they used left residue on the surfaces. Yuck.
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10.0
Pros: Fast, easy pick up and return. Nice vehicle.
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10.0
Pros: Rental agent was great, great service and great car!
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