Book Hertz hire cars in Ann Arbor

Ann Arbor, MI, United States
31 Jan — 7 Feb
Same drop-off
Ann Arbor, MI, United States
Mon 31/1
Noon
Mon 7/2
Noon
Driver's age:

Pros

" and efficient."(in 2332 reviews)
" & comfortable."(in 5675 reviews)
"off was was quick."(in 2382 reviews)

Cons

"The "(in 195 reviews)
"There were NO !"(in 6133 reviews)
"I'll Hertz again."(in 511 reviews)

Reviews for Hertz in Ann Arbor

Overall rating7.4 GoodBased on 65 reviews
Cleanliness
7.3
Comfort
7.5
Overall
7.4
Pick-up/Drop-off
7.3
Value for money
7.2

Recent reviews

Traveller rating
15
4
4
9
0
Find reviews that mention:
2.8
Pros:NothingReviewed 22 Jan 2020
review fromkayak
2.0
i did'nt have the car cause i have a debit cardCons:They wanted a credit card to pay the charge due and i can't pay it because i have a debit card. So i did not have my car for the week end and i asked that they refund my money but i don't have any answer...Reviewed 4 Apr 2017
review fromkayak
2.0
Cons:They did not inform me that they weren’t open on weekends and I’d have to pay for 2 xtra daysReviewed 1 Jul 2018
review fromkayak
10.0
Fabulous valuePros:Friendly staff and great serviceReviewed 5 Apr 2016
review fromkayak
4.0
Cons:Very poor Customer Service from the Hertz Ann Arbor location. The car was not extremely clean and given to us with a bad tire. We had to find another Hertz dealer while trying to get to our destination to exchange the vehicle. When we called and texted the Manager at the Ann Arbor location, he NEVER responded the entire 10 days we were gone. Will never rent from them again!Reviewed 1 Nov 2017
review fromkayak
10.0
Kia SportagePros:I really appreciated that the lady who was helping didn't make us have to pay 10 dollars a gallon when we returned the car. She was very very helpful and understanding.Cons:I didn't like how I paid for a Chrysler 300 or similar and I did it get the car that I wantedReviewed 2 Apr 2017
review fromkayak
5.2
Give these guys a break!Pros:The Ann Arbor Hertz site is clearly understaffed and doesn't have enough vehicles. We rented two cars (one for our family's use during our whole visit, and a second for me to run up north to visit a friend. Three out of the four times we were in the office there was only one agent who was juggling multiple clients and the phones. They were great when we had their attention, however.Cons:Neither car we rented had been detailed and on the one we have for the whole trip the passenger side mirror was broken and had to be manually adjusted. Agents were overwhelmed.Reviewed 15 Jul 2017
review fromkayak
2.0
0 starsPros:Lazy staff, they dont speak they just point at brochures and laminated policies for you to gain knowledge about there way of business. Debit card thing they dont tell you about is really annoying too. Staff seems like they have little knowledge of anything in life at all, nor do they seem to care about there job.Cons:Hertz rental building interior was shotty looking, place was understaffed in general, will not ever go back, enterprise next door is night and day more helpful, quick, and valuable.Reviewed 8 Apr 2017
review fromkayak
2.0
Worst rental everPros:Renting with hertz ruined my trip, I didn’t like anything.Cons:I picked up my car and immediately the car started having mechanical issues. It’s like they didn’t check the car before I left the hertz location! When I called hertz to let them know it wasn’t working they didn’t have a car available to exchange. I had to call customer service and drive 40 min to another hertz location and downgrade the car. Later on in my trip there was a mechanical issue with the exchanges car and I had to do the same thing (drive to a far away location and get a different car). I wish that I had just gotten a reliable car to begin with. Renting with hertz ruined my trip!Reviewed 7 Nov 2017
review fromkayak
5.2
Horrible service in this Ypsilanti Hertz officePros:Car was only 16K miles, Hyundai Sonata 2016 . This is good.Cons:Absolutely horrible Pikcup-Dropoff experience. Hertz associate we met can not focus on client and make her work fast and effective way. She asks a lot of stupid questions which have no relations to car rental process, she left her desk at least 4 times to talk with someone in another room, as the result a routine procedure of a car pick up takes up to 25 (!!!) minutes. The same situation was with a car drop off. I know this Hertz location several years - my advise to avoid to use it. By the way, pay a very special attention to the return day date. If it is Sunday - they will cheat you adding the Sunday as a hole rental day< actually they will steal your money. I've never met this practice in any other Hertz locationReviewed 14 Aug 2016
review fromkayak
2.0
Pros:The car was absolutely disgusting. I asked the staff that was scurrying me out the door if the car had been cleaned and sanitized as we are in the middle of a pandemic. He not only told me that it was clean, but that they used bleach. Complete and total lie! I wish I could post the pictures of the interior that I have on my phone. Not only did the vehicle appear to not have been cleaned in a decade, there were several items found in the back that must have belonged to the previous renters. Car spray to cover up marijuana stench, phone charger, etc...The staff was hurrying me out the door the second that I walked in and juked me into paying an extra $175 worth of insurance and damage waivers that he told me was absolutely necessary, which I found out later was not. Lies. I booked through Kayak and my total was $279. Received a bill for $481. I booked the car reservation on Kayak for a 9pm drop off on a Saturday. While at the Hertz, he entered a drop off on Saturday by noon. I looked at him and specifically stated that I have a reservation through Kayak stating a 9 pm drop off, not noon. He looked at me and said "Don't worry, I will be here all day and night Saturday. I don't want to have to go in and change it in my system. Don't worry, I'll honor your 9pm drop off." Guess what? No one was there when I dropped the car off at 4:30pm. I was charged an additional late fee. I cannot believe this place is still in business. I will never rent from this company again. I will pay any extra amount that I have to for a decent car and experience. Be very warned. They are not honest at this Hertz in Ann Arbor MI. Total crooks.Cons:Everything. Or at least, a little honesty. Crooks.Reviewed 21 Apr 2021
review fromkayak
10.0
Well donePros:Car was clean, and ready when I arrived. The price was great. Easy access location for pick up and drop off.Cons:Had to wait awhile to drop off.Reviewed 28 Jun 2017
review fromkayak

Where can I find Hertz hire cars in Ann Arbor?

3500 Jackson Road, Hertz car hires

Address

3500 Jackson Road

Hours

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00

Phone

+1 734 913 0233

Address

4663 Washtenaw Ave

Hours

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00

Phone

+1 734 528 9692

Address

3200 Boardwalk

Hours

Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00

Phone

+1 734 761 1176

Address

4663 Washtenaw Avenue

Hours

Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00

Phone

+1 734 528 9692

Good to know

Most popular location

4663 Washtenaw Ave

FAQs about hiring a car from Hertz in Ann Arbor