To get car rentals at Toledo Express Airport, you can opt for car rental companies available at the airport or companies off-site. Several car rental companies are located directly at the terminal building right ahead of the baggage claim area. Some car rental companies operate off-site but provide transfers from the airport to their locations. If you opt for companies off-site, contact the company to make arrangements for a free ride from the airport and back. Upon request, the car rental company will send a shuttle or private means from Toledo Express Airport.
When renting car rentals at Toledo Express Airport, customers have to be above 21 years old. Some companies charge customers under 25 an extra daily fee. You will be required to provide your home country’s driver’s license with a photograph of the driver. Its validity must cover the entire period you intend to rent the car. If it is not in English, acquire an IDP alongside the driving license for translation purposes. Finally, renters have to provide a valid credit or debit card as payment for the rental car.
Several car rental companies have easy procedures when returning the car rental. They include Budget, Hertz, National, Enterprise and Budget. Since they are located directly at the airport, the return process is easy. These companies also let you return the car rental during after-hours regardless of how late or early you need to drop off the car rental.
Car rental companies that offer shuttle or pick-up services from Toledo Express airport to off-airport locations include Alamo, Avis, Budget, Enterprise Rent-A-Car, Hertz, and National.
8.0 Very Good
Cons:The signage at drop off facility could have been much better.
Pros:Very friendly staff, drop off was quick and easy.
Cons:We picked up on Saturday and the rental counter didnt open until later than we needed our car. Would of been great if it had been open earlier so we could of been on our way.
Pros:The car itself was excellent. I received a Toyota Camry and it was great to drive. I had a seven hour drive each way and was very pleased with the car.
Cons:The customer service was poor. There was an issue picking up the vehicle. The representative at the desk offered no assistance and recommended that I just get a refund. She did not offer to change my reservation to another location or any other assistance. When I left - without a car - I called the toll free number and the rep on the phone was able to secure a reservation at another location - for an additional $20. I entered the second location and the rep at that desk promptly told me they had no cars to give me. She said, “They don’t call to check.” After I persisted, she sighed, highlighted some lines on a paper, looked in the computer, and finally gave me a car. As I needed to drive 7 hours out of town that day, spent an extra hour to pick up the vehicle, and almost did not get one, my rating is lower. I feel that if I had not been adamant at the second location, I would have walked away without a car. Neither of the reps offered to help me. They just said, “No,” and were ready to move on. No other customers were waiting, by the way. The first location could have called for me. The second one could have attempted to verify the situation before flatly telling me they had nothing - because they obviously did in the end. The return was simple. I did an after hours return, filling out their form and putting it in the box with the key. I received an appropriate receipt by email.
8.4 Very Good
Pros:Employees very polite and apologetic at check in, explained situation and options.
Cons:Reserved an intermediate, only two cars available on lot when I arrived and both were smaller. Learned lesson that reservations don’t mean much. Was able to cram myself and luggage in but the driving experience would efinitely have been better if I’d gotten what I reserved.
Cons:Didn't take debit cards. I didn't have my credit card with me. My wife did, but they said we needed to change the reservation to her name. They couldn't do it at the counter. They said we had to call the reservation help line. Then they couldn't tell us the number for that. Wound up getting frustrated and renting from another company. Couldn't get a refund of the prepaid rental. Will never rent from Hertz again.
Pros:LOVED EVERYTHING!!! The car, the service, the ease of making the reservation, picking up the car, adding additional time and the drop-off
Pros:Staff was nice to deal with but location was terrible to find. Nowhere does it say to go inside of the airport. No one answers the phone at ANY Avis location.
Cons:Answer the phone.
Pros:Excellent service. Car ran well.
8.8 Very Good
Pros:Desk service was terrific in Swanton. Trip good and easy return.?
Cons:Thought insurance was over priced.
Pros:That they were open on new year’s eve
Cons:Customer service, had to swap vehicles which was very inconvenient
Pros:Staff was not helpful. Charged me double on my card for gas when we only used a few gallons. Will never use budget again.
Cons:Staff was not helpful. Charged me double on my card for gas when we only used a few gallons. Will never use budget again.
Pros:The gas mileage for this car was great!
Cons:Car smelled of body odor from previous driver. Was forced to use the built in EZ Pass in the toll road because Ohio Turnpike doesn't have cash only lanes! forced to pay the extra EZ Pass fee when I didn't want it! ZERO pickup or delivery assistance. I walk with a cane and had to walk nearly a quarter mile from parking the car to the desk to drop the keys, late at night, outdoors in the cold.
Pros:The gentleman who assisted me with returning my car was extremely friendly and patient, especially in allowing me to return my rental before my next day began. Quick and simple check out.
Pros:Responsible & respectable employees at the counter.
Pros:The staff in Toledo was very helpful! Enjoyed my Alamo rental!
Cons:Car a little dirty, but not bad
Pros:Car was ready
Cons:Car was older and had a bad tire roar when driving it. On the 4th day of my rental my schedule changed and I needed to get back to Tennessee. The airline couldn't get me a flight out, and Alamo was going to charge me almost 400.00 to drive the car from Toledo OH to Knoxville TN. I had to end up renting another car, which was a big headache, and drive back on a tight schedule. I probably should give an unlimited mileage rental a poor rating for wanting to charge me so much for a schedule change but to be nice we will call it mediocre.
Pros:Price was fantastic 35$ for a one day one way.
Cons:I was completely shocked to learn that Alamo does not take debit cards only credit cards. I almost found myself with having to go to somewhere else paying last minute prices. Fortunately my wife had a credit card, so we were okay. I was so upset about this. Kayak needs to make this immediately clear when I make the reservation. It was a very unpleasant surprise.
Pros:Extremely friendly and easy to rent from. Didn't charge a deposit against my credit card.
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