Cons: They outright refused to honor the Kayak booking when I arrived in Ann Arbor. They said they were busy and management had instructed them not to honor online booking requests because of the demand even though I had a confirmed reservation. Honestly, I don't even think they check the Kayak bookings and just use it as a funnel to get people in the store without accounting for the actual online reservations in advance. Horrible experience and downright deceitful. I had to take a Greyhound bus from Ann Arbor home to see my family.
21 Sep 2016
Car was not clean & the charges were very high for
Pros: Car and easy rental
Cons: I was informed that I will be charged for 1 hr additional for 15 min delay. However I was charged more than 50 % of the daily rental charge.
Also during pickup i have informed that i may delay in returning the car by one hour and the service personal said that he will accept the one hour delay without any additional charge. however i was charged as explained above.
2 Dec 2015
Be ready to pay more
Pros: Parking lot is close to the rental office
Cons: I tried to reserve a full size car. The car was not ready (48 hours are not enough) instead they offered a smaller car for the same price. Then they offered a SUV for extra money. As I had no time to select another rental agency I had to accept the offer. As the result, I paid more for the car I did not reserve.
1 May 2016
Better than renting from U-Haul
Pros: I rented a pick up to haul a few things. It cost the same to rent a truck for a day from Alamo as it would have cost me to rent a truck from U-Haul for four hours. The truck itself was gorgeous and brand new.
Cons: The person behind the counter was pleasant, but there was only one person manning the counter for three rental agencies. It took over a half hour to check out.
9 Jul 2016
Pros: Price. Great customer service
5 Sep 2016
The office was closed
Pros: To get a refund, at least. The office was closed and nobody told me when I rented the car.
Spent an hour on this, getting there and getting back, talking on the phone with their operator, who took 10 min just to acknowledge that the office was closed, something that already knew.
And they did no offer me any thing helpful. At the end I spent so much time that I was not able to do what I wanted to do on the day.
And I payed two Uber.
Cons: Their lack of professionalism, renting cars in closed offices.
20 Sep 2016
Cons: I went into Alamo the day of my reservation and they said they didn't understand how I was quoted the rate given on Kayak. They wanted to charge me $70 more. After arguing for a while, they agreed to reduce the price to the original quote, but not give me my second driver. I was very disappointed with their reservation system overall.
23 Oct 2016
They cancelled at the last minute
Cons: The car was booked for 9am. They called at 8am to say they had no cars available. There needs to be greater communication between Kayak and the car rental companies because having to scramble for last minute travel plans the hour before we were meant to travel is a pain in the ***.
11 Nov 2016
Pros: Easy process
Cons: Tried to sell me.on insurance orient need
2 Dec 2016
To expensive for the price.
Pros: The clean car .I liked the front how to watch for revese the car the screen.I like the gas what I spend valey money.
Cons: Hertz billed my AMEX card in an extremely erratic way, with $100 charges (presumably for the deposit) popping up on my account at odd times. At the time they closed out my rental, they were slow to remove those deposit charges from my AMEX.
2 Apr 2017
Pros: I really appreciated that the lady who was helping didn't make us have to pay 10 dollars a gallon when we returned the car. She was very very helpful and understanding.
Cons: I didn't like how I paid for a Chrysler 300 or similar and I did it get the car that I wanted
7 Jun 2017
STAFF HERE ROCK!
Pros: The 2 staff helping us were so nice and amazing! This experience with them have convinced me to return.
Cons: Nothing - all good.
18 Jun 2017
Fantastic car-return was confusing
Pros: This was a nice car, very comfortable and roomy. Location for pick-up and drop off were easy to find. We went to two different places. Liked the electronic features in the car once we got use to them.
Cons: No one explained the key fob and we had never had a car with one so it was a little confusing. Would have liked to know that the rental center was closed on our return date. We were not sure what to do and didn't want to leave the car unattended because we were still liable for any damage while it sat there. Chose to return it to another location which cost more. We thought this should have been explain when we rented it.
14 Aug 2017
Pros: The car worked and was clean and as described.
Cons: The pickup location was not prepared and had 1 employee working.
14 Aug 2016
Horrible service in this Ypsilanti Hertz office
Pros: Car was only 16K miles, Hyundai Sonata 2016 . This is good.
Cons: Absolutely horrible Pikcup-Dropoff experience. Hertz associate we met can not focus on client and make her work fast and effective way. She asks a lot of stupid questions which have no relations to car rental process, she left her desk at least 4 times to talk with someone in another room, as the result a routine procedure of a car pick up takes up to 25 (!!!) minutes. The same situation was with a car drop off.
I know this Hertz location several years - my advise to avoid to use it. By the way, pay a very special attention to the return day date. If it is Sunday - they will cheat you adding the Sunday as a hole rental day< actually they will steal your money. I've never met this practice in any other Hertz location
14 Nov 2016
Rental didn't go through
Cons: Hertz had no record of my rental when I arrived
4 Apr 2017
i did'nt have the car cause i have a debit card
Cons: They wanted a credit card to pay the charge due and i can't pay it because i have a debit card.
So i did not have my car for the week end and i asked that they refund my money but i don't have any answer...
Pros: Great people, good car for a road trip. Sorry that one way cars are so expensive, but I understand why!
Cons: Some surprise costs when I had an equipment problem, but a good compromise was made (I did not take their insurance but used my own). Their management was helpful and kind and shared expenses with me.
9 Dec 2016
Pros: Very helpful staff, nice vehicle (received an upgraded one for same price), moreover they picked me up and dropped me off. Couldn't have expected a better experience than this one!
11 Sep 2016
Fantastic gas mileage for a full size!
Pros: Chrysler 200 - we did not expect comfort AND fuel economy. This car got us 35 city / 38 hiway. Awesome!
26 Apr 2016
Cons: A surprise one way destination fee was added at the end
17 Oct 2016
Pros: Great price and vehicle. We traveled to the east coast and enjoyed the vehicle and the trip.
13 Dec 2016
Pros: Everyone from the shuttle drivers to the people on the desk was friendly and helpful. Coming from Detroit from Florida in December was slightly traumatic. When i got to my car, Steve, had turned on the heater full blast. Steve is my favorite.
Cons: Next time I visit during the winter, I will upgrade to a sturdier car. The Mitsubishi Mirage I had was no match for the first snow storm of the season.
12 Jun 2017
Pros: The customer service was good.
Cons: They didn't have the rental vehicle ready that I had reserved/requested ao we had to pay more to get the next vehicle class that was ready. Also car wasn't properly inspected. Left front turn signal was inoperative. We didn't know this until we were over an hour away.
Cons: Made a reservation on Kayak and it was confirmed. Budget then called two hours later as we were about to pickup the car to tell us they actually had no cars available and there was nothing they could do for us. We then had to find a way to get to a location one hour away to rent a car which was extremely difficult because the reason we were renting a car was because our car had broken down.
23 Dec 2016
Pros: friendly staff at both pick up and drop off, although Ann Arbor agent was unable to give me any refund for the problems she did give me numbers to call and follow up.
Cons: Windshield sprayer was not working, even after I bought and put in a gallon of washer fluid. This made driving very dangerous and I had to stop often to manually clean the windshield. Also, Easy Pass was registering even though I had the box closed and wanted to pay cash for tolls.
16 May 2017
Pros: everything went smoothly
1 Aug 2017
Pros: I requested an earlier pick-up time on the same day & they were able to accommodate me.
Cons: No clean cars available when I arrived. Was told they believed my reservation was cancelled and gave away my car. I arrived during business hours but was rushed out by the clerk. Ended up driving a dirty and old car for a week.