Ann Arbor car rentals

Ann Arbor car rentals

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Ann Arbor, MI, United States
30 May — 6 Jun
Same drop-off
Ann Arbor, MI, United States
Mon 30/5
Mon 6/6
Driver's age:

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Ann Arbor car rental information

Pick-up locationAnn Arbor
Rental locations13
Airport locations4

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Ann Arbor car hire reviews and directory

Rated no. 1
Best rated
7.4 Good (65 reviews)
4 locations in Ann Arbor
Locations in Ann Arbor
  • 7.3
  • 7.5
  • 7.4
  • 7.3
  • 7.2
Recent reviews
7.9 Good24 Aug 2021
For some dingbat reason you closed an entire office without notice, transferring reservations to another location miles away. This placed way too much pressure on the staff at the substitute location and majorly inconvenienced people with reservations trying to access their rentals. Very poor management. As they say, next time go Enterprise.
10.0 Excellent11 Jul 2021
The reservation I made was not available. Fortunately the Hertz office in Ann Arbor was phenomenal and helped me get a car. The car itself was older and not very clean. However, I was very happy to have a car at all.
8.0 Excellent10 May 2021
Staff at pickup was helpful and friendly. Staff at dropoff were really helpful - he gave me a heads up about a pet cleaning fee when he saw dog hair in the back. He gave me the chance to vacuum and clean to avoid the fee. Dropoff was really quick. The pre-paid gas was a good deal.The car smelled like tobacco and the backseat had some crumbs. It was a little pricier than expected.
6.0 Good1 May 2021
Once it was my turn, the key hand over process was quick. But there was one person working there and it was not an efficient system if you’re waiting in line.My car had bitten off fingernails inside every cup holder and door handle space .... NASTY
2.0 Mediocre21 Apr 2021
The car was absolutely disgusting. I asked the staff that was scurrying me out the door if the car had been cleaned and sanitized as we are in the middle of a pandemic. He not only told me that it was clean, but that they used bleach. Complete and total lie! I wish I could post the pictures of the interior that I have on my phone. Not only did the vehicle appear to not have been cleaned in a decade, there were several items found in the back that must have belonged to the previous renters. Car spray to cover up marijuana stench, phone charger, etc...The staff was hurrying me out the door the second that I walked in and juked me into paying an extra $175 worth of insurance and damage waivers that he told me was absolutely necessary, which I found out later was not. Lies. I booked through Kayak and my total was $279. Received a bill for $481. I booked the car reservation on Kayak for a 9pm drop off on a Saturday. While at the Hertz, he entered a drop off on Saturday by noon. I looked at him and specifically stated that I have a reservation through Kayak stating a 9 pm drop off, not noon. He looked at me and said "Don't worry, I will be here all day and night Saturday. I don't want to have to go in and change it in my system. Don't worry, I'll honor your 9pm drop off." Guess what? No one was there when I dropped the car off at 4:30pm. I was charged an additional late fee. I cannot believe this place is still in business. I will never rent from this company again. I will pay any extra amount that I have to for a decent car and experience. Be very warned. They are not honest at this Hertz in Ann Arbor MI. Total crooks.Everything. Or at least, a little honesty. Crooks.
4.0 Okay5 Apr 2021
Staff was friendly at pick upThe car was filthy and smelled like smoke. Right rear tire needed air throughout trip.
10.0 Excellent13 Oct 2020
Stephan was very friendly, helpful and efficient.
2.8 Mediocre22 Jan 2020
8.4 Excellent27 Aug 2019
The car was very, very clean, and pick-up/drop-off was easy.
6.0 Good14 Feb 2019
I wasted 1 hour 20 mins in line - 3 ppl. These guys work like Mr.Flash from Zootopia.
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Rated no. 2
9.4 Excellent (6 reviews)
1 location in Ann Arbor
Locations in Ann Arbor
  • 9.6
  • 9.6
  • 9.3
  • 9.6
  • 9
Recent reviews
10.0 Excellent12 Nov 2019
Yes at pickup the staff was very cordial and at drop off the guy was excellent. He finished his job quickly.
Rated no. 3
8.2 Excellent (28 reviews)
4 locations in Ann Arbor
Locations in Ann Arbor
  • 8
  • 8.7
  • 8
  • 8.2
  • 7.9
Recent reviews
3.6 Mediocre8 Nov 2020
Staff at pickup was efficient and friendly.Car had low tire pressure warning light on at pickup. Tire lost pressure overnight. Drop off location as promised on reservation was closed with no drop box. Took car to other location, and they were unable to take me 3.2 miles back to the closed location due to COVID. Told me to leave keys with car dealer and they would pick up when they had a chance. Website info on drop off locations was incorrect. Limited weekend hours are problematic. I now don’t know whether my car has been returned and how much extra I will have to pay due to the inaccurate information provided. If your motto for years is “we will pick you up,”, you might want to notify folks that you are unable to do so more clearly.
9.6 Excellent20 Jul 2020
Best rental car ever. We have had a Range Rover as rental car. Drove a lot of miles without any difficulty.
10.0 Excellent31 Mar 2020
Great experience
4.0 Okay7 Jun 2019
Not switching me to a gas hogging mini van. Your website was supposed to put me in a Vera and instead I got a gas hogging minivan. At least you could have lowered my rate
5.2 Okay10 Apr 2019
I had to clean the entire fan upon arriving at home after pick up. It appeared the van was vacuum but not wiped down or cleaned. There was dirt all over the seats and food in the cup holder. Really disappointing. Also the gas tank only had 5/8 of gas in it...
10.0 Excellent13 Feb 2018
I LOVE THAT AT THIS LOCATION THERE IS PLENTY OF FREE SAFE PARKING TO LEAVE YOUR CAR WHEN PICKING UP YOUR RENTAL. The counter staff are especially friendly and go out of their way to make sure you get a car you will enjoy driving. Love them!!
10.0 Excellent17 Dec 2017
Easy quick and great experience
8.8 Excellent23 Aug 2017
A satisfied customerThe surprising part for me was I asked for a nissan altima and instead was given a nissan murano! My wife and son were so excited because it was the vehicle that I wanted to rent before the purchase. It drove like a champion I loved it so much we are thinking about purchasing one!Overall I was satisfied so no complaints.
8.0 Excellent12 Jun 2017
SatisfactoryThe customer service was good.They didn't have the rental vehicle ready that I had reserved/requested ao we had to pay more to get the next vehicle class that was ready. Also car wasn't properly inspected. Left front turn signal was inoperative. We didn't know this until we were over an hour away.
10.0 Excellent13 Dec 2016
Detroit EnterpriseEveryone from the shuttle drivers to the people on the desk was friendly and helpful. Coming from Detroit from Florida in December was slightly traumatic. When i got to my car, Steve, had turned on the heater full blast. Steve is my favorite.Next time I visit during the winter, I will upgrade to a sturdier car. The Mitsubishi Mirage I had was no match for the first snow storm of the season.
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Rated no. 4
7 Good (20 reviews)
1 location in Ann Arbor
Locations in Ann Arbor
  • 7.2
  • 7.1
  • 6.8
  • 7.2
  • 7.3
Recent reviews
4.0 Okay4 Aug 2020
The 2019 Ford Fusion I got was not cleaned out there was garbage underneath the seats there was talk writing on a Windows from it being if they're in the shop or impounded
8.0 Excellent17 Aug 2018
Car was pretty coolThe time I had to check out
2.0 Mediocre15 Mar 2018
The car is ridiculously shabby with smoke smell. The attendee sucks, he never gives respect, nor he cares about anything.
4.4 Okay27 Sep 2017
Not a friendly employee and the car's media features didn't workI think it was a good value. I booked last minute, so I was happy to have a car.The employee was really rude - my friend moved a box off a chair to sit down and he said, "Oh you just helped yourself, I'm glad you didn't hurt yourself."I asked if there was any opportunity to upgrade and he told me, "Do you want to cancel, because there are a lot of people who want this car." Terribly rude, and he was wearing a t-shirt about 'Getting lucky," no uniform or anything. The car was ok but the media didn't work - wouldn't connect with my phone and the Bluetooth didn't work either. Both of things have never been a problem on my up to date Samsung; I had been using Bluetooth all weekend.
10.0 Excellent1 Aug 2017
I requested an earlier pick-up time on the same day & they were able to accommodate me.I didn't like the limited mileage.
10.0 Excellent16 May 2017
everything went smoothly
6.0 Good23 Dec 2016
friendly staff at both pick up and drop off, although Ann Arbor agent was unable to give me any refund for the problems she did give me numbers to call and follow up.Windshield sprayer was not working, even after I bought and put in a gallon of washer fluid. This made driving very dangerous and I had to stop often to manually clean the windshield. Also, Easy Pass was registering even though I had the box closed and wanted to pay cash for tolls.
2.0 Mediocre10 Apr 2016
Made a reservation on Kayak and it was confirmed. Budget then called two hours later as we were about to pickup the car to tell us they actually had no cars available and there was nothing they could do for us. We then had to find a way to get to a location one hour away to rent a car which was extremely difficult because the reason we were renting a car was because our car had broken down.
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Rated no. 5
6.5 Good (13 reviews)
1 location in Ann Arbor
Locations in Ann Arbor
  • 6.9
  • 7
  • 6.6
  • 6.4
  • 5.8
Recent reviews
2.0 Mediocre24 Feb 2022
Horrible service, was not on time and the car was filthy! Not cleaned at all. Also had to go through two other cars that had MAJOR ISSUES! this service is terrible
10.0 Excellent3 Nov 2021
Personnel service was great. The renting procedures were simple and therefore vey fast
10.0 Excellent5 Oct 2021
Clean. Drove great
8.0 Excellent4 May 2021
Staff FriendlyStaff could have been more knowledgeable about renters insurance and demonstrating or showing the car features, such as lights and windshield wipers and car settings
2.0 Mediocre25 Mar 2021
Location refused to honor reservation claiming I "didn't qualify" to use a debit card. Evidently location ran a (soft) credit check without disclosure or consent. I would recommend enterprise, especially if using a debit card
2.0 Mediocre4 Jan 2021
not much. The car itself was fine. Reasonable gas mileage. Drove easily, but that was more on the car maker than on avis. I appreciated there being an ice scraper in the car, since it's snowy in Michigan, but I would've been happier had those I'm paying bothered to clear the ice off for me.Everyone was very slow in the pick up, I had to ask for extras when usually they are offered (the employee clicked all "declines" when actually I wanted to pay for gas and he had to run all the paperwork again, which meant I was stuck indoors with others during the pandemic for longer than I felt comfortable). There were fries on the seats, pop cans under the seats, and a used mask in the car (again, it's COVID. I had to touch it to throw it away). When I finally go to my drop off location (I had paid extra for this location because it was near my home and I didn't want to have to take the subway, COVID!), I was told it was full. They refused to accept the vehicle, despite me telling them I had a contract to return it to that location. In the end I had to drive it uptown---I am not an employee, I shouldn't have to drive your property around---and add an extra half hour to my walk after a 13 hour drive. I'll never use AVIS again, and I intend to write a few negative reviews. I paid for this experience, it's ridiculous.
10.0 Excellent1 Sep 2020
every think worked well
2.0 Mediocre23 Oct 2015
No clean cars available when I arrived. Was told they believed my reservation was cancelled and gave away my car. I arrived during business hours but was rushed out by the clerk. Ended up driving a dirty and old car for a week.
1 location in Ann Arbor
Locations in Ann Arbor
Recent reviews
1 location in Ann Arbor
Locations in Ann Arbor
Recent reviews
132 travellers who rented a car in Ann Arbor gave the car agency they used an average rating of 7.5

Car hire locations in or near Ann Arbor

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When to book a rental car in Ann Arbor

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Top tips for hiring a car in Ann Arbor

  • From the Michigan Stadium to the various golf courses and magnificent scenery around, Ann Arbor has plenty in store for travelers. Experience more flexibility when discovering everything the city entails by renting a car there. Whether visiting local attractions or driving out into the Michigan countryside, with a hire car there is nothing keeping you from exploring everything on your wish list.
  • Whether flying to Ann Arbor via the municipal Ann Arbor Airport or Detroit Metropolitan International Airport, both airports feature onsite car hire service desks, so picking up a car directly after landing is possible in any case. Travelers will most likely fly into Detroit Airport and the car hire center there can be reached with the courtesy shuttles provided. Head to the ground transportation, from where the shuttles depart regularly, to reach your car conveniently.
  • When visiting Ann Arbor during the winter, be prepared to face ice-covered roads and heavy snowfalls, as both are regular companions to the cold months. It is pivotal to check whether the hire car has winter tires fixed on and also to consider renting snow chains if planning to leave the city limits and driving into the countryside. It is crucial to adjust your speed and drive carefully if wintery road conditions prevail.
  • During peak times, traffic in Ann Arbor increases mainly on the ring roads I-90, M-14, and US-23, with commuters going in or out of the city. Morning rush hour is usually the most severe from 7 to 9 am, but compared to major cities it is a less intense experience. Evening rush hours peak between 6 and 7 pm and, if possible, driving through the city at these times should be avoided.
  • Book your rental car in Ann Arbor at least 1 day before your trip in order to get a below-average price
  • Compact rental cars in Ann Arbor are around 58% cheaper than other car types, on average

FAQs about hiring a car in Ann Arbor