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4 locations in Ann Arbor
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Reviews
8.0 Very Good
May 2021
Pros:
Staff at pickup was helpful and friendly. Staff at dropoff were really helpful - he gave me a heads up about a pet cleaning fee when he saw dog hair in the back. He gave me the chance to vacuum and clean to avoid the fee. Dropoff was really quick. The pre-paid gas was a good deal.Cons:
The car smelled like tobacco and the backseat had some crumbs. It was a little pricier than expected.6.0 Okay
May 2021
Pros:
Once it was my turn, the key hand over process was quick. But there was one person working there and it was not an efficient system if you’re waiting in line.Cons:
My car had bitten off fingernails inside every cup holder and door handle space .... NASTY2.0 Poor
Apr 2021
Pros:
The car was absolutely disgusting. I asked the staff that was scurrying me out the door if the car had been cleaned and sanitized as we are in the middle of a pandemic. He not only told me that it was clean, but that they used bleach. Complete and total lie! I wish I could post the pictures of the interior that I have on my phone. Not only did the vehicle appear to not have been cleaned in a decade, there were several items found in the back that must have belonged to the previous renters. Car spray to cover up marijuana stench, phone charger, etc...The staff was hurrying me out the door the second that I walked in and juked me into paying an extra $175 worth of insurance and damage waivers that he told me was absolutely necessary, which I found out later was not. Lies. I booked through Kayak and my total was $279. Received a bill for $481. I booked the car reservation on Kayak for a 9pm drop off on a Saturday. While at the Hertz, he entered a drop off on Saturday by noon. I looked at him and specifically stated that I have a reservation through Kayak stating a 9 pm drop off, not noon. He looked at me and said "Don't worry, I will be here all day and night Saturday. I don't want to have to go in and change it in my system. Don't worry, I'll honor your 9pm drop off." Guess what? No one was there when I dropped the car off at 4:30pm. I was charged an additional late fee. I cannot believe this place is still in business. I will never rent from this company again. I will pay any extra amount that I have to for a decent car and experience. Be very warned. They are not honest at this Hertz in Ann Arbor MI. Total crooks.Cons:
Everything. Or at least, a little honesty. Crooks.4.0 Mediocre
Apr 2021
Pros:
Staff was friendly at pick upCons:
The car was filthy and smelled like smoke. Right rear tire needed air throughout trip.10.0 Wonderful
Oct 2020
Pros:
Stephan was very friendly, helpful and efficient.2.8 Poor
Jan 2020
Pros:
NothingOne location in Ann Arbor
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2.0 Poor
Oct 2018
Cons:
Being charged an additional $160 for no reason. They gave me a car that was not full on gas (just under) and I'm assuming they are charging me a premium for it.4.8 Mediocre
Sep 2018
Pros:
That my second car was fine.Cons:
My pickup experience was not great. The first car they gave me had a low tire pressure warning on-- shouldn't you check that and make sure the car is ready to go BEFORE giving it to the customer? When I returned to exchange the car 5 minutes later, I learned that the woman in line in front of me had been given TWO cars with low tire pressure and was working on getting a third from them. They were also super unclear about WHERE the car was-- I was told it was right outside, and it turned out to be in a field across the street... how am I supposed to know that? They made it seem like the low tire pressure was totally normal-- I've never had that experience with a rental car company before.10.0 Wonderful
Sep 2018
Pros:
Car was clean, efficient. Service was courteous, quick and efficient.8.0 Very Good
Jul 2018
Pros:
friendly serviceCons:
car didn't have GPS or USB charge outlet that was promised.10.0 Wonderful
May 2018
Pros:
Woman at the counter was very nice and treated me well.10.0 Wonderful
Nov 2017
Pros:
Good services from the staff too.One location in Ann Arbor
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8.0 Very Good
May 2021
Pros:
Staff FriendlyCons:
Staff could have been more knowledgeable about renters insurance and demonstrating or showing the car features, such as lights and windshield wipers and car settings2.0 Poor
Mar 2021
Cons:
Location refused to honor reservation claiming I "didn't qualify" to use a debit card. Evidently location ran a (soft) credit check without disclosure or consent. I would recommend enterprise, especially if using a debit card2.0 Poor
Jan 2021
Pros:
not much. The car itself was fine. Reasonable gas mileage. Drove easily, but that was more on the car maker than on avis. I appreciated there being an ice scraper in the car, since it's snowy in Michigan, but I would've been happier had those I'm paying bothered to clear the ice off for me.Cons:
Everyone was very slow in the pick up, I had to ask for extras when usually they are offered (the employee clicked all "declines" when actually I wanted to pay for gas and he had to run all the paperwork again, which meant I was stuck indoors with others during the pandemic for longer than I felt comfortable). There were fries on the seats, pop cans under the seats, and a used mask in the car (again, it's COVID. I had to touch it to throw it away). When I finally go to my drop off location (I had paid extra for this location because it was near my home and I didn't want to have to take the subway, COVID!), I was told it was full. They refused to accept the vehicle, despite me telling them I had a contract to return it to that location. In the end I had to drive it uptown---I am not an employee, I shouldn't have to drive your property around---and add an extra half hour to my walk after a 13 hour drive. I'll never use AVIS again, and I intend to write a few negative reviews. I paid for this experience, it's ridiculous.10.0 Wonderful
Sep 2020
Pros:
every think worked well2.0 Poor
Oct 2015
Cons:
No clean cars available when I arrived. Was told they believed my reservation was cancelled and gave away my car. I arrived during business hours but was rushed out by the clerk. Ended up driving a dirty and old car for a week.4.0 Mediocre
Feb 2023
4 locations in Ann Arbor
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3.6 Poor
Nov 2020
Pros:
Staff at pickup was efficient and friendly.Cons:
Car had low tire pressure warning light on at pickup. Tire lost pressure overnight. Drop off location as promised on reservation was closed with no drop box. Took car to other location, and they were unable to take me 3.2 miles back to the closed location due to COVID. Told me to leave keys with car dealer and they would pick up when they had a chance. Website info on drop off locations was incorrect. Limited weekend hours are problematic. I now don’t know whether my car has been returned and how much extra I will have to pay due to the inaccurate information provided. If your motto for years is “we will pick you up,”, you might want to notify folks that you are unable to do so more clearly.9.6 Wonderful
Jul 2020
Pros:
Best rental car ever. We have had a Range Rover as rental car. Drove a lot of miles without any difficulty.10.0 Wonderful
Mar 2020
Cons:
Great experience4.0 Mediocre
Jun 2019
Cons:
Not switching me to a gas hogging mini van. Your website was supposed to put me in a Vera and instead I got a gas hogging minivan. At least you could have lowered my rate5.2 Fair
Apr 2019
Cons:
I had to clean the entire fan upon arriving at home after pick up. It appeared the van was vacuum but not wiped down or cleaned. There was dirt all over the seats and food in the cup holder. Really disappointing. Also the gas tank only had 5/8 of gas in it...10.0 Wonderful
Feb 2018
Pros:
I LOVE THAT AT THIS LOCATION THERE IS PLENTY OF FREE SAFE PARKING TO LEAVE YOUR CAR WHEN PICKING UP YOUR RENTAL. The counter staff are especially friendly and go out of their way to make sure you get a car you will enjoy driving. Love them!!One location in Ann Arbor
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4.0 Mediocre
Aug 2020
Cons:
The 2019 Ford Fusion I got was not cleaned out there was garbage underneath the seats there was talk writing on a Windows from it being if they're in the shop or impounded8.0 Very Good
Aug 2018
Pros:
Car was pretty coolCons:
The time I had to check out2.0 Poor
Mar 2018
Cons:
The car is ridiculously shabby with smoke smell. The attendee sucks, he never gives respect, nor he cares about anything.4.4 Mediocre
Sep 2017
Pros:
I think it was a good value. I booked last minute, so I was happy to have a car.Cons:
The employee was really rude - my friend moved a box off a chair to sit down and he said, "Oh you just helped yourself, I'm glad you didn't hurt yourself."I asked if there was any opportunity to upgrade and he told me, "Do you want to cancel, because there are a lot of people who want this car." Terribly rude, and he was wearing a t-shirt about 'Getting lucky," no uniform or anything. The car was ok but the media didn't work - wouldn't connect with my phone and the Bluetooth didn't work either. Both of things have never been a problem on my up to date Samsung; I had been using Bluetooth all weekend.10.0 Wonderful
Aug 2017
Pros:
I requested an earlier pick-up time on the same day & they were able to accommodate me.Cons:
I didn't like the limited mileage.10.0 Wonderful
May 2017
Pros:
everything went smoothlyOne location in Ann Arbor
One location in Ann Arbor
One location in Ann Arbor
One location in Ann Arbor