Good to know
|Distance to city centre||3.5 km|
|Nearest airport||Rochester Greater Rochester Intl|
|Distance to airport||4.3 km|
|"Friendly staffs, clean room."||(in 32 reviews)|
|"The hotel restaurant was great."||(in 10 reviews)|
|"good location, great staffs and very clean room!."||(in 9 reviews)|
|"We thought we had a reservation thru booking.com."||(in 8 reviews)|
|"There was hair on the shampoo bottles when I checked in."||(in 6 reviews)|
Time of year
Show reviews that mention
|bed was comfortable||in 12 reviews|
|booking com reservation||in 9 reviews|
|college town||in 2 reviews|
|displaced||in 2 reviews|
|good shower||in 11 reviews|
|great location||in 15 reviews|
|late check||in 6 reviews|
|restaurant hotel||in 15 reviews|
|rochester||in 5 reviews|
|room with a tub||in 2 reviews|
|safety concerns||in 2 reviews|
|shampoo bottles||in 7 reviews|
|spacious room||in 40 reviews|
|staff was nice||in 27 reviews|
|view of the cemetery||in 2 reviews|
Staff went beyond expectations to make sure our stay was comfortable. The rooms are large and very clean.
It's expensive, but at least the staff is ready to help out in any way.
Friendly service, clean facilities, great location.
Clean comfortable well-run
Location was excellent. Free parking also very convenient. Loved the fire pit outside.
I thought breakfast (at least continental) should have been part of the price.
I think you’re asking about the checkout experience here. While the check out experience was good. I do have one observation. I asked my bill be emailed to my home address. You did that. But it only included my breakfast costs. When I called and asked for a bill to be sent I was that because I had booked outside the Hilton system [Expedia or whatever] you could not provide a bill. And you didn’t offer an alternative solution. I need a bill for tax purposes. When I booked a hotel room I tried hard to book it through the Hilton site with no success. My fault but I still couldn’t find a way to book directly with Hilton. As a Hilton guest I would expect my check out to get Hilton bill when I check out.
I still do not have a bill confirming my payment etc.
Set in Rochester’s newly developed College Town complex, Hilton Garden Inn Rochester/ University and Medical Center is just a short walk from the University of Rochester, Highland Park and Mount Hope Cemetery. Numerous medical centers, businesses, shops, restaurants and recreation options can be reached easily from our welcoming hotel in Rochester, NY. Explore Rochester’s historic southeast neighborhood and visit popular attractions including the National Museum of Play - a fascinating, collections-based museum devoted solely to play. Work on your handicap at Genesee Valley Golf Course or catch a baseball game at Frontier Field. Take advantage of useful services like faxing and printing in the complimentary 24-hour business center. Plan a conference or celebration at this hotel in Rochester, NY, with 3,932 sq. ft. of meeting space, including a grand ballroom. Whether it’s for a training seminar, convention or wedding reception, our dedicated team and creative catering services will guarantee a successful event. Feel at home in a spacious guest room or suite, equipped with a microwave and mini-refrigerator, plush, comfortable bedding, a 42-inch HDTV and complimentary WiFi. Start your day right with American Classics for breakfast. Maintain your exercise regimen during your stay at this Rochester, NY hotel. Swim in the heated indoor pool or work out in the complimentary 24-hour fitness center. Buy snacks and travel essentials in the 24-hour Pavilion Pantry®. After a busy day, unwind with a cocktail or a glass of wine, and savor a wonderful Italian experience for lunch and dinner in the welcoming restaurant, Grappa. Evening Room Service is also available for your convenience.
based on 201 reviews
Things to know
- Clean rooms
- Clean hotel facilities
- Friendly service
- Spacious rooms
Policies vary by room type and provider.
Reviews about Hilton Garden Inn Rochester/University & Medical Center
Most popular landmarks
- University of Rochester 1.1 km
- Frederick Douglass Statue 1.4 km
- Highland Park 1.7 km
- Susan B. Anthony House 3.4 km
- Geva Theatre Center 3.5 km
- Blue Cross Arena 3.5 km
|Rochester Greater Rochester Intl||4.3 km|