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Hotels near Gerald R. Ford Airport

Hotels near Gerald R. Ford Airport

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Gerald R. Ford Intl (GRR) - Grand Rapids, MI, United States
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Best hotels near Gerald R. Ford Airport

Cleanliness
9.4
Comfort
9.4
Facilities
8.8
Location
9.1
Overall
9.1
Overall 9.2 Excellent
Based on 398 reviews
Cleanliness
9.4
Comfort
9.4
Facilities
8.8
Location
9.1
Overall
9.1
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.4
Comfort
9.3
Location
9.2
Services
9.2
Staff
9.3
Cleanliness
9.3
Comfort
8.0
Facilities
9.0
Location
9.3
Overall
9.3
Cleanliness
9.6
Comfort
9.4
Location
9.1
Services
9.3
Staff
9.5
Cleanliness
9.4
Comfort
9.6
Facilities
10.0
Location
9.2
Overall
10.0
Cleanliness
8.9
Comfort
9.0
Facilities
6.0
Location
8.8
Overall
7.3
Cleanliness
9.3
Comfort
9.2
Location
9.0
Services
9.1
Staff
9.0

Excellent 10.0
Pros: The breakfast was wonderful!
Excellent 10.0
Pros: Such a friendly staff. Beautiful hotel. Couldn¿t have been any better!!!
Cons: Loved it all!!!!
Poor 1.0
Pros: This hotel is conveniently located, and in the past I have enjoyed staying there. Unfortunately, I will never use this property again.
Cons: The entire experience at check in was horrible. Initially I was told that my ¿card was declined.¿ My wife attempted to make payment with a different card and a ¿bait & switch ¿ scenario took place. Also, the lobby was full of others unable to check in
Excellent 10.0
Pros: Staff was so pleasant, food was good, having free dinner and drinks along with breakfast is amazing, such a money saver for a family. Love the indoor outdoor pool and hot tub.
Cons: The fridge was noisy and did not have a freezer section
Excellent 8.0
Pros: Good access to the highway. The Happy Hour and complimentary food was a welcome change
Excellent 10.0
Pros: I would definitely stay again. The best service and food
Cons: .Nothing
Excellent 10.0
Pros: Very clean and very very nice staff
Cons: Nothing
Excellent 8.0
Pros: It was nice to offer drinks and dinner foods, and the breakfast buffet.
Cons: I was highly aggravated that there wasn't time blocked for adult only swim. I love children, but they were in the hot tub splashing. They were throwing balls from the pool to the hot tub. I needed a chance to relax, and that moment was ruined.
Excellent 10.0
Pros: Our choice to skip breakfast. Staff was great at giving us directions.
Cons: Nothing I can think of.
Excellent 10.0
Pros: Excellent and Friendly Staff! Very clean! Just sucked due to all the Covid restrictions , but that is not their fault and they are doing their best to keep us safe. The location is convenient to hop on the freeway to get downtown attractions, or airport.
Cons: Wish they would put a Drury Downtown. It¿s a convenient location if you want to drive or Uber, but I would love to be able To walk around.
Excellent 9.6
Good 6.0
Pros: They clean of your car for you
Cons: The bedding could use better covers the room was cold and the towels were hard to my clean...could use pictures on the wall everything was plain looking...I excepted more
Excellent 9.0
Pros: Quiet - Excellent Surroundings with Target and stores across the street. Digital thermostat. The best kept bathroom with marble floors and exceptionally clean. A tv with superb picture. The evening meal and chef breakfast. Great internet.
Cons: On arrival which we weren't notified of in advance was the $100 room deposit.
Excellent 10.0
Pros: The hotel is situated on a very busy street and next to a highway, making it an ideal place for travelers but a busy spot. But the staff was super friendly, the meals provided generous, and the hotel was immaculately clean. No complaints!
Cons: Again, the location is not scenic but otherwise the hotel was quite lovely in every way and every single person--those at the front desk, those serving the meals--were as personable, enthusiastic, and friendly as any hotel staff I have ever seen.
Excellent 10.0
Excellent 10.0
Pros: Everything was so clean. Loved how they had the kickback setup and also the hot breakfast.
Excellent 9.6
Excellent 10.0
Pros: The look, the free dinner and breakfast, the free pop, the nice soft beds
Cons: All their lighting in the room was super bright, it almost hurt your eyes. They need to have a couple of low soft lighting lamps for night time relaxing and TV watching.
Excellent 10.0
Pros: Great breakfast and dinner
Excellent 10.0
Pros: Very clean and updated.I don't really like staying in hotels(especially right now!)But this hotel is really amazing!
Excellent 10.0
Pros: Great hotel very clean excellent experience. Pool was great and so was breakfast and night time food.
Cons: No
Okay 5.0
Pros:  the evening desk staff, was amazing. Helpful with every aspect of our stay and gave us superior tips for off-the-beaten-path-not-to-miss places to see in Michigan. Looked forward to seeing him each evening when we returned from our daily adventure
Cons: Breakfast worker was rude. Hours for breakfast were till 9:30 but really ended when they ran out of food. We went down the 1st morning @9am and everything was gone & cleaned up. Second morning we went @8:45 & my husband got the last biscuit.
Good 7.0
Pros: Nice comfortable newer hotel. Please get cream for coffee not powder!
Cons: Realize only continental breakfast can be served but muffins and danishes from a place like Starbucks would be much better. No beer on tap. Forced to drink potent heavy beverages like liquor and wine. Might as well start staying at IHG hotels,
Excellent 10.0
Pros: The three free drinks at their kickback was a nice surprise especially on NYE. It was busy due to it being NYE but the staff was always super helpful and friendly the entire night.
Cons: Honestly nothing. We thought everything was great.
Okay 5.0
Pros: Room had more than 20 dead flies on windowsills and live beatles on curtains.
Excellent 8.0
Pros: Great hotel and service!
Cons: My only complaint is the light on the thermostat was so bright and facing the bed. I woke up in the middle of the night and was caught off guard by how bright the room was and attempted to cover it. Not a big deal but I just wanted to share.
Excellent 9.4
Pros: Breakfast was delicious - definitely one of the best included breakfasts I’ve had at any hotel. Everything looked very new and clean. The shower was large and had a rain head.
Cons: The bed was firm for my liking, and I’m not a huge fan of down style pillows.
Mediocre 3.7
Cons: There was dried blood on the sheets, a long red hair on the tv stand, a hair tie on the floor in the bathroom, bits of wrapping on the bathroom. Kinda gross. They changes the sheets and apologized, but no further compensation.
Excellent 10.0
Pros: Comfortable beds, spacious rooms and yummy food.
Excellent 10.0
Pros: Staff was marvelous. Had 2-3 people at front desk, so no waiting. A real, free dinner with drinks. Will definitely stay here again!
Excellent 10.0
Pros: Great value: quality bed and linens. Well/designed, comfortable room. Flat screen TV. Wonderful cocktail hour - conplimentary food for a light dinner! Best breakfast of any chain hotel. Highly recommend this hotel!!! Cheerful, responsive staff.
Cons: Everything great!
Good 7.0
Pros: The hotel was new. Room was very nice the common areas were nice.
Cons: Kids in the pool were unsupervised. The food was very low quality.
Drury Inn & Suites Grand Rapids - Grand Rapids
Rated no. 1
9.2
Excellent 9.2
Based on 398 reviews
Details
Reviews

Cleanliness
9.5
Comfort
9.4
Facilities
10.0
Location
9.4
Overall
10.0
Overall 9.1 Excellent
Based on 250 reviews
Cleanliness
9.5
Comfort
9.4
Facilities
10.0
Location
9.4
Overall
10.0
Cleanliness
9.6
Comfort
9.6
Location
9.5
Services
9.5
Staff
9.3
Cleanliness
9.3
Comfort
9.0
Location
9.2
Services
8.9
Staff
9.0
Cleanliness
9.6
Comfort
9.7
Location
9.5
Services
9.6
Staff
9.4
Cleanliness
9.4
Comfort
9.1
Facilities
10.0
Location
9.1
Overall
10.0
Cleanliness
9.6
Comfort
9.4
Location
9.5
Services
9.6
Staff
9.1

Excellent 9.0
Pros: Beautiful rooms, very clean, and friendly staff.
Cons: I didn't like that you couldn't turn the balcony light off.
Excellent 8.0
Pros: Clean, great location to Calvin University.
Cons: Couldn't find our reservation when we checked in. Did not have the rooms available we requested.
Excellent 10.0
Pros: Convenient, very clean, and nice property!
Excellent 10.0
Pros: We loved the restaurant breakfast was amazing dinner too the staff in the restaurant were very nice and friendly front desk staff was very polite and helped us when we had questions rooms were nice comfortable bed clean sheets loved the balcony room service staff was very nice liked that they sold abacus and drinks in the lobby and the lobby was very nice
Cons: Everything was excellent loved the service just did not like the pool and jacuzzi hours they closed the pool at 9pm at night we were bot to happy about that it would of been really nice if they closed it around 10:30pm like most other hotels we stayed at we went for 1 week and were busy bye the time we made it back to the hotel the pool and jacuzzi was always closed i was really disappointed we never got to make it to the pool we could of used a nice relaxing swim and jacuzzi from all that driving and long day hopefully the hotel reconsiders and they modify there pool and jacuzzi hours :( thank you
Excellent 10.0
Pros: The Beds were very comfortable. The Gym is big and is open 24 Hours. There's a laundry facility on st as well as a pool and spa.
Cons: No Free Breakfast!
Hilton Garden Inn Grand Rapids East - Grand Rapids
Rated no. 2
9.1
Excellent 9.1
Based on 250 reviews
Details
Reviews

Cleanliness
9.5
Comfort
9.2
Location
8.8
Services
9.4
Staff
9.3
Overall 9.1 Excellent
Based on 119 reviews
Cleanliness
9.5
Comfort
9.2
Location
8.8
Services
9.4
Staff
9.3
Cleanliness
9.7
Comfort
9.3
Location
8.5
Services
9.3
Staff
9.2
Cleanliness
9.7
Comfort
9.4
Location
9.2
Services
9.7
Staff
9.7
Cleanliness
9.3
Comfort
9.1
Location
8.8
Services
9.1
Staff
9.3
Cleanliness
8.5
Comfort
8.5
Location
8.8
Services
8.8
Staff
8.8
Cleanliness
8.1
Comfort
8.1
Location
8.3
Services
8.1
Staff
8.7

Excellent 8.0
Pros: We enjoyed the room and shower.
Cons: The bed wasn’t comfortable. The person on the right of us smoked weed. However the front desk dealt with the problem.
Poor 1.0
Pros: The Cleaness of the Room, The Room was comfortable.
Cons: The Morning Staff is a Bunch of rude women.
Excellent 9.0
Pros: The staff are incredibly gracious and the hotel is immaculate!
Good 7.0
Pros: The hotel was clean and the staff was friendly!
Cons: I was not happy that the pool and hot tub were closed. It did not say that it was closed on the website. I had 4 kids with no pool to entertain them.
Okay 5.0
Pros: I think the breakfast was poor could of been better and done way differently. Also the pool wasn't opened and most of staff was rude. There were two employees that were Awesome and that is Mario nd the little i want to say Korean or something in that race were very FRIENDLY ND RESPECTFUL and went over nd beyond.
Cons: There were couple rude employees that sorked there also that they didn't have the pool opened nor any camera's.
Excellent 8.0
Pros: I loved the 2 bedroom, room with the kitchenette we stayed in. It was spacious and more than what I expected.
Cons: I didn't enjoy the 4 am trash pick up that was right next to my room. One of the main reasons I booked this hotel was it stated (on their site) the pool was open, it was not open.
Excellent 10.0
Pros: Cleanliness
Excellent 10.0
Pros: Cleanliness
Excellent 10.0
Pros: Very clean and comfortable hotel. I will be returning!!
Cons: no.
Excellent 9.0
Pros: Brand new. Very clean. Great room. Great facilities. Staff very helpful and friendly. Very nice breakfast.
Cons: No.
Excellent 10.0
Pros: Big and spacious room
Cons: None
Excellent 10.0
Pros: Friendly and accommodating staff, clean rooms with plenty of room
Cons: My only small complaint is the pillows are too flimsy.
Mediocre 3.0
Cons: Did my tell me about incidental policy until I arrived and had already used all my money off my card to pay for room
Excellent 10.0
Pros: Was a very nice room, big. I didn't want to leave to go to the concerence.
Cons: Didn't want to leave. Very nice
Excellent 9.0
Pros: Felt like home
Cons: No
Residence Inn by Marriott Grand Rapids Airport - Grand Rapids
Rated no. 3
9.1
Excellent 9.1
Based on 119 reviews
Details
Reviews

Cleanliness
8.6
Comfort
8.4
Facilities
8.4
Location
8.8
Overall
8.8
Overall 8.2 Excellent
Based on 215 reviews
Cleanliness
8.6
Comfort
8.4
Facilities
8.4
Location
8.8
Overall
8.8
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Staff
10.0
Cleanliness
8.4
Comfort
8.4
Location
8.8
Services
8.1
Staff
8.3
Cleanliness
9.5
Comfort
9.3
Facilities
9.3
Location
9.5
Overall
9.5
Cleanliness
8.8
Comfort
8.6
Location
8.9
Services
8.6
Staff
8.8
Cleanliness
8.6
Comfort
9.1
Facilities
10.0
Location
9.3
Overall
10.0
Cleanliness
8.4
Comfort
8.3
Facilities
7.5
Location
8.9
Overall
8.0
Cleanliness
8.9
Comfort
8.5
Location
9.1
Services
8.4
Staff
8.4

Excellent 8.0
Pros: Econo Lodge...never stayed at one before now. I stayed 3 nights and I was pleasantly surprised. I Googled "nearby hotels" and this one popped up close to the airport...after reading reviews and pics, I gave it a shot with some hesitantion because EconoLodge locations usually like Super 8s...dumps...this EconoLodge I would stay at again in a heartbeat. Good rates too
Mediocre 3.0
Pros: I liked the fact it was a suite. Our bed was made every day.
Cons: The room itself looked like it was outdated. The floor looked newer. However, for a suite, the room was sparsely furnished and decorated. There was a pullout couch which wasn't comfortable at all. A coffee table was in front of the couch and a smaller TV on the wall. With the exception of the desk chair, there was no where else to sit. The furniture was old and there was hardly any decor on the walls like you'd normally see. It just didn't feel homey at all. There were only 2 towels in the bathroom for 4 people. We were not able to have the continental breakfast because it closed early before the stated 9:30 a.m. time. The traffic was loud but I guess you get what you pay for.
Good 7.0
Pros: The rooms feel like an apartment
Cons: They like to medle in your personal business.
Mediocre 3.0
Pros: Not much!
Cons: The room reiked of cigarettes !!!
Excellent 8.0
Pros: Great location. Very clean.
Cons: No
Mediocre 2.0
Pros: Location. Plenty of parking. Price.
Cons: Dirty bed. Outdated. Horrible customer service. Didn¿t have change for machines. Didn¿t have breakfast like it said they would. Washer was broke and needed to use it. Took $50 deposit, site never said anything about it.
Excellent 10.0
Pros: Value
Cons: No
Excellent 10.0
Pros: Very clean and roomy room, with good quality bed.
Cons: Bathroom fan was annoyingly noisy....
Okay 4.0
Pros: Nothing
Cons: The bed bugs
Excellent 10.0
Pros: Everyone was very pleasant and easy to work with. The room was very nice and all the outside grounds were very well kept. When I go back next year I will definitely contact this hotel.
Cons: no
Okay 4.0
Pros: I liked the price I paid for a week.
Cons: The hotel staff did not make sure that everything was stocked before we checked in.
Excellent 9.0
Pros: Good location for shopping, restaurants. Helpful staff.
Cons: Our room lock was strange. There was an unreadable note on our door that gave instructions on how to open the door. We could not figure it our. We were given anther room.
Good 6.0
Pros: Nice room amenities. We had a microwave, fridge, safe, couch with a pull-out mattress and 2 tvs.
Cons: You could definitely tell the hotel needed to make some minor repairs. The grout in the bathroom tiles was almost completely gone. That could be unsafe for guests. The free breakfast doesn't include hot items like eggs or bacon.
Excellent 10.0
Excellent 10.0
Pros: Very nice room. Comfortable bed, sheets and towels. OK breakfast super clean room. No carpets to collect grime. Very helpful staff. Would stay there again.
Cons: All was well.
Good 7.0
Pros: The superior cleanliness.
Cons: When I checked out, I made a one-night reservation for the following Tuesday, specifying I wanted the same room. When I checked in on Tuesday, I was told the room had been filled. To their credit, they quickly corrected the problem.
Excellent 8.0
Pros: Very good value. It was clean, and the staff was friendly.
Cons: It was a little dated in decor.
Excellent 10.0
Pros: My guess is that this hotel has been recently remodeled. The rooms we stayed in were more than standard hotel rooms, they were suites. The homey atmosphere of the lobby and the breakfast room was very pleasant. It was settling and comforting.
Cons: No complaints.
Excellent 9.1
Pros: Large clean room with separate seating area. Refrigerator with freezer. Staff were alert, friendly and available
Cons: Door difficult to lock and close. Stains on the toilet seat. Furnishings a bit shabby.
Excellent 10.0
Pros: The room had a separate seating area.
Cons: The bed was a bit too firm.
Excellent 10.0
Pros: Convenience to the activity I was in town for.
Cons: No
Good 7.0
Pros: Price
Cons: It needs an update in decor and the breakfast was horrible.
Excellent 10.0
Pros: What a pleasant surprise! Nice size suite. Impeccably clean. Staff was helpful and pleasant. The price was great. Located conveniently to many things including my daughter’s house. This is not a high end hotel but perfect for my needs.
Cons: No
Good 7.0
Pros: great room for the price. Spacious and i didnt expect to get each bed in their own space.
Cons: I forgot my phone charger and when I called to let them know they just said that they have too many phone chargers and wouldnt be able to tell which one was mine, or offered to ship it back which I said Id pay for it.
Good 6.0
Pros: Location.
Good 7.0
Pros: Nice suite, clean hotel. Typical continental breakfast
Okay 5.0
Pros: Cleaned room evry day
Cons: No handicapped rooms or not enough.
Poor 1.0
Pros: Nothing
Cons: Everything
Mediocre 2.0
Pros: The bed
Cons: Reservations for pet friendly was made. When my husband checked in he was told absolutely no pets allowed. I had my computer print out receipt showing the motel was listed as pet friendly. My husband and the employee argued. They did allow us to check in.
Good 7.0
Pros: Nice hotel at a decent price
Okay 5.0
Pros: The room was really clean.
Cons: When I arrived the front desk clerk was on his phone watching tv on the sofa. I didn't think that was professional. The hallway and my room smelled like smoke. i could hear the people above me talking and every time they flushed the toilet I could hear it
Excellent 8.5
Pros: This hotel is a $6 Uber ride from the airport. They share a parking lot with Gipper's, a friendly bar & grill that has a full kitchen until 11 pm. The continental breakfast is typical - cereal, waffle maker, juice, coffee, bagels. Slightly larger-than-normal room with a second TV.
Excellent 8.0
Pros: Nice quiet rooms (surprising so close to highway), friendly staff, ample parking, easy to get to, close to stores and restaurants
Cons: The included breakfast was a bit sparse. It worked for me, but for someone with a gluten allergy, the fiancé, the options we limited (only hard boiled eggs, yogurt, and bananas)
Econo Lodge & Suites - Grand Rapids
Rated no. 4
8.2
Excellent 8.2
Based on 215 reviews
Details
Reviews

Cleanliness
8.3
Comfort
8.4
Facilities
8.7
Location
8.5
Overall
8.6
Overall 8.1 Excellent
Based on 244 reviews
Cleanliness
8.3
Comfort
8.4
Facilities
8.7
Location
8.5
Overall
8.6
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.5
Comfort
10.0
Facilities
9.5
Location
9.0
Overall
9.3
Cleanliness
7.9
Comfort
8.2
Location
8.5
Services
7.9
Staff
8.3
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
6.0
Comfort
9.0
Facilities
9.0
Location
7.0
Overall
9.0
Cleanliness
8.3
Comfort
8.6
Location
8.3
Services
8.0
Staff
8.3
Cleanliness
9.3
Comfort
9.0
Location
9.3
Services
9.0
Staff
9.8
Cleanliness
8.3
Comfort
8.3
Facilities
6.6
Location
8.5
Overall
6.6
Cleanliness
8.5
Comfort
8.3
Location
8.5
Services
8.2
Staff
8.7

Excellent 10.0
Pros: Great front desk people. Nice large room, very clean. Comfortable beds. Love the pillows. Great location with lots of shopping and restaurants nearby. Everything we needed for a weekend stay.
Cons: No complaints
Excellent 10.0
Pros: The bed was so comfortable
Cons: That we weren't able to use the pool.
Excellent 10.0
Pros: The courteous front desk staff. 
Cons: Always clean. Excellent.
Okay 5.0
Pros: The room was spacious and comfortable
Cons: The trash cans in the hallways were overfilled and never got emptied, the pillow case on my bed had dead bugs on it that didn't seem to get taken care of.
Excellent 9.0
Pros: Staff is awesome! Rooms are nice
Cons: Hallway needed vacuumed - no one vacuums under the furniture
Mediocre 2.0
Pros: nothing
Cons: This is not a typical Spring Hill Suites. It was dirty, dingy and way outdated. There were children running and screaming in the hallways and when I complained the manager just said "welcome to traveling sports teams!" Not kidding.
Excellent 10.0
Pros: Great staff
Cons: Na
Good 7.0
Pros: Great location from airport
Cons: Rooms were not like what was in the pictures
Excellent 10.0
Pros: Great front desk staff
Cons: N/A
Excellent 9.0
Pros: The rooms are big and hotel is clean
Cons: They need to vacuum under the couches occasionally. :)
Excellent 10.0
Pros: Location
Cons: Tax’s and fees out of your control
Okay 5.0
Pros: Nothing.
Cons: Dirty all around. The elevator was gross, so we took the stairs & they were just as bad.
Excellent 8.0
Pros: Quick check in.
Cons: No Breakfast.
Good 7.0
Pros: During COVID, no breakfast was provided. Nothing was available to send to our room even. There were no food options except the little market by the front desk.
Cons: The couch in our suite was visibly soiled. Really uncomfortable using it. Our bedroom curtain was broken, with the left side panel being half off the rail. I had to use a hair tie to keep it dark and maintain privacy. I stopped up the sink to rinse some things out and I was unable to unstop it again.
Excellent 9.0
Pros: Quiet and Clean
Cons: No Breakfast to go bag.
Good 7.0
Pros: Convenient location, ample parking, close to restaurants and stores (Target, Office Depot, etc.). Room was larger and seemed clean. Fridge and microwave were nice additions.
Cons: Couch as sagging and stained. No breakfast.
Excellent 10.0
Pros: Clean, quiet, roomy
Cons: no
Poor 1.0
Pros: Clean
Cons: People on both sides of my room and below banging continually ALL night and when l was getting ready to leave. When l complained to the front desk, l was told no one was in those rooms, which was completely false. Essentially, my complaint was disregarded
Poor 1.0
Pros: Location
Cons: Not clean
Excellent 10.0
Pros: Spacious room.
Okay 5.0
Pros: BIG ROOMS
Cons: No bag breakfast as all other hotels are offering, Not cleaning rooms and making beds, Gave me a room miles from elevator and hardly any guests in the hotel
Okay 5.0
Pros: The location
Cons: There was a party in the parking lot and bass was so loud till midnight and nothing was done about it.
Okay 4.0
Pros: Easy coming from airport late at night. Pleasant staff
Cons: No breakfast, even though reservation said breakfast included in price. Don't understand why at least a bagged breakfast could not be had. Very disappointing.
Good 6.0
Pros: The staff
Cons: The initial hotel room we recieved was DIRTY, like not cleaned at all... was moved to another room that was more clean but spider webs were right above the door... it smelled like smoke EVERY NIGHT (even after spraying febreeze) and the tub was rusting...
Good 7.0
Cons: No breakfast as advertised. Just pre packaged muffins and no coffee.
Mediocre 3.0
Pros: Rooms are nice. I like the suite format.
Cons: Pool area was trashed. Food on the floor, towels laying everywhere. Whirlpool did not work. Filthy...for two days! Even first thing in the morning.
Good 6.0
Pros: Good location close to the airport. Big rooms, great for families.
Cons: The staff was difficult at check in. There was hair in the shower.
Excellent 9.4
Pros: Breakfast lady was very nice and encouraged us to fill up! Pool area was clean and cozy. Large suite was enjoyed!
Cons: Did not have complete bedding in closet for sleeper sofa.
Good 6.0
Pros: It was very quiet.
Cons: We stayed from Thursday to Saturday and wasn't happy that breakfast was over at 9 instead of 10..being on holidays we missed our free breakfast cause we were wanting extra sleep without setting alarms.also the room had a dirty wet dog smell.
Poor 1.0
Pros: Nothing
Cons: Hotel staff where extremely rude, room not clean, guests above my room kept me up all night
Good 7.0
Pros: The Room, the Price and the Pool
Cons: They did not have towels for people at the pool--were completely unprepared for the volume on the weekend. They are in a VERY HARD TO FIND LOCATION
Okay 5.0
Pros: Close to my brothers
Cons: Found it not as clean as in past stays. Pull out couch had stains and pool/ hot tub area had many many stink bugs all around.
Good 7.0
Pros: Not far from my business meeting.
Cons: Bathroom was the dirtiest I've ever experienced at a Marriott property.
Good 7.7
Pros: Clean and comfortable hotel. Convenient for work.
Cons: Told the front desk 3 times about the personal lube and bodily fluid stains on the couch. Will be interesting to see if they actually cleaned it.
Good 7.0
Pros: Shuttle service to the airport
Cons: The breakfast menu very limited
Good 6.5
Pros: Rooms are clean and housekeeping does a great job
Cons: Billed me wrong, even after verifying billing on check in. WiFi is weak.
Excellent 8.8
Cons: Guess we had bad timing. I would've rated everything excellent except while we were there the blacktop was being done so we had to detour around through another hotel entrance and enter through the back way during our weekend stay, which also limited parking. It was also time for the carpets to be cleaned which was a minor inconvenience while I was trying to get ready for a wedding.
Good 7.0
Pros: Breakfast was available.
Cons: We did not have housekeeping as noted; sheets not changed during our four night stay until we asked to do it ourselves.
Excellent 9.1
Pros: The property was clean and nicely decorated. The breakfast was good. The location was close to the highway but far enough away from it to still provide a quiet serine atmosphere. Loved it!
Cons: The bar was not open.
Excellent 10.0
Pros: Breakfast was good, the room was clean and the people very friendly. For the price I would stay there again in a heartbeat.
Springhill Suites Grand Rapids Airport Southeast - Grand Rapids
Rated no. 5
8.1
Excellent 8.1
Based on 244 reviews
Details
Reviews

Cleanliness
8.8
Comfort
8.7
Facilities
7.6
Location
8.7
Overall
7.6
Overall 8.1 Excellent
Based on 162 reviews
Cleanliness
8.8
Comfort
8.7
Facilities
7.6
Location
8.7
Overall
7.6
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
6.0
Overall
6.0
Cleanliness
8.8
Comfort
8.9
Location
8.8
Services
8.4
Staff
8.7
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
10.0
Cleanliness
9.0
Comfort
8.7
Location
8.8
Services
8.1
Staff
8.4
Cleanliness
8.4
Comfort
8.3
Facilities
6.0
Location
8.1
Overall
5.0
Cleanliness
8.7
Comfort
8.3
Facilities
10.0
Location
8.5
Overall
10.0
Cleanliness
7.9
Comfort
6.8
Location
7.5
Services
7.1
Staff
7.5

Excellent 8.0
Pros: The hotel is under renovation so it looked not at its best. The staff is great and helpful.
Mediocre 2.0
Cons: I have never been treated with such disrespect by hotel staff as I was here.
Excellent 10.0
Pros: We enjoyed ourselves and will be back soon .
Cons: That the pool closed at 10pm
Good 6.0
Pros: The rooms where large and clean
Cons: We where missing sheets and room was note ready when we arrived 2 hours after normal check in time. Very slow check in
Excellent 8.0
Pros: It was quiet & staff were all very friendly/helpful. It was pretty central to everywhere I wanted to be.
Cons: Breakfast options were awful
Excellent 10.0
Pros: The room felt like a home. It was very spacious and had a lot of amenities. I did not expect a microwave, fridge and a stovetop. I spent more time then expected in hotel so I was happy to have had all that extra stuff to keep me okay for the days I was there.
Cons: Honestly I didn’t see any problem with the room. The light switch in the room didn’t work but then again it did have two very bright lamps so it wasn’t even really an issue.
Excellent 8.0
Pros: Quiet
Cons: Need to update coffee makers
Excellent 10.0
Pros: This location was top notch clean, for a price point within a reasonable budget!
Okay 5.0
Pros: The pictures of the room
Cons: The pictures lied...
Excellent 10.0
Excellent 10.0
Pros: Very nice
Cons: No
Excellent 10.0
Pros: Studio suite was good sized with everything we needed. Even has small kitchenette, satisfying breakfast.
Excellent 10.0
Pros: Excellent Room for the price
Excellent 10.0
Pros: The new beds are amazing. Our room was nice and the breakfast was great quality.
Cons: Nothing.
Okay 5.0
Pros: that it was available and that the room was a suite with two TVs
Cons: curtains were ornamental; did not close so parking lot light streamed into our 1st floor room; we had to pin them together with hangars. Kitchenette had no cups glasses or plates. The handle on toilet was loose. Thermostat didn't work: on or off no adj
Good 6.0
Pros: suite style room friendly front desk staff breakfast
Cons: bugs in room dvd player with broken cords pool outside (should be noted) carpets & ceiling tiles need TLC
Excellent 9.0
Pros: The cleanliness and quietness
Cons: No
Poor 1.0
Pros: It's location.
Cons: The room smelled musty. The bathroom door jammed in the middle of the night and we had to get someone to unnamed it so we could use the bathroom. Very unconvienent. The door between bedroom and living room jammed as well.
Excellent 10.0
Pros: Pet friendly, great coffee and rooms are very quiet
Excellent 8.0
Pros: Overall a pretty good hotel close to lots of restaurants and "attractions"
Cons: Breakfast area could be opened up a little bit so not as crowded or crazy in morning.
Good 6.0
Pros: Elevator out of order Computers out of order Not what I expected
Okay 5.0
Pros: location
Cons: The ash trays for smokers were right next to the entrances. One night when we returned, there were people smoking at our entrance. We took a different entrance, wife is an pregnant asthmatic. Toilet was constantly filling
Excellent 8.0
Pros: Very nice. We liked the extended stay features even though we were only there for 2 nights.
Cons: Room was a little small for a king bed.
Good 6.0
Pros: Breakfast was good. Staff were responsive.
Cons: Decor. Needs updating.
Excellent 9.7
Pros: The room was lovely and bigger than anticipated. Everything was very clean, and the shower was especially nice. Very impressed with the quality for how much I paid.
Cons: Nothing, very please.
Staybridge Suites Grand Rapids-Kentwood - Grand Rapids
Rated no. 6
8.1
Excellent 8.1
Based on 162 reviews
Details
Reviews

Cleanliness
8.1
Comfort
8.2
Facilities
9.3
Location
8.4
Overall
9.3
Overall 7.9 Good
Based on 155 reviews
Cleanliness
8.1
Comfort
8.2
Facilities
9.3
Location
8.4
Overall
9.3
Cleanliness
8.0
Comfort
8.0
Location
8.4
Services
7.9
Staff
8.2
Cleanliness
10.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
8.2
Comfort
8.1
Location
8.3
Services
8.1
Staff
8.3
Cleanliness
8.6
Comfort
9.0
Location
8.6
Services
8.3
Staff
9.0
Cleanliness
7.5
Comfort
8.0
Facilities
10.0
Location
8.7
Overall
10.0
Cleanliness
8.5
Comfort
8.8
Location
8.1
Services
7.9
Staff
8.3

Poor 1.0
Pros: Nothing
Cons: Place was dirty, the sleeping sofa looked like wasn't cleaned in years, dirty arm rest, stains on the bedding I left!!! Definitely will not say in the future in Fairfield. Furthermore, that was no one at the lobby to check me in, I was waiting there for 15 minutes. I would like a refund
Okay 5.0
Pros: Quick to get to
Cons: No hot breakfast - friendly staff tho Little outdated
Excellent 8.0
Pros: The beds were comfy, plenty of bathroom amenities, the staff was excellent and the free breakfast was on point. We enjoy our stay. My son really enjoy the pool as welll
Poor 1.0
Cons: I really, really tried to be patient with this experience. Upon arrival (at approximately 3:30-4:00) my room was not ready. The manager (I'm not really sure) said there no rooms available except on 3rd flor unless I wanted to wait 45 minutes. I attempted to accept the third floor room but, there were no amenities as promised or described. The 45 minute wait turned into more than hour. I WAS CHARGED $120.00. He said this would be refunded. I'm still waiting.
Excellent 10.0
Pros: Swimming pool also the bed and just the environment period I love this Hotel
Cons: N/a
Poor 1.0
Pros: Location. Every single hotel l go, l get treated horrendously for no reason. That's what they do to you when you write a poor review. I give review based on my experience. All the hotels communicate and they all lie in one way or another. Be aware!
Cons: ALL hotels I've stayed in GR have treated me horribly. I'm essentially attacked and assaulted my continuous loud banging, slamming doors next to me and vehicle doors under my window on and off the entire time. Gave a hotel a bad review. That's it.
Good 7.0
Pros: No coffee in the morning. Desk help said they ran out of cups
Good 7.0
Pros: location
Cons: Sunday breakfast was from 7-10am per staff, we arrived at 9:30 and there was NOTHING available
Excellent 10.0
Pros: i think this hotel is one of the best but if i were to chose what i like best would be the service and rita does the best job and will help you anyway she can i cant give enough stars thank you again
Cons: not a thing
Excellent 10.0
Pros: The staff was very freindy and helpful the entire time of our stay
Good 6.0
Pros: Nothing stood out. Average at best
Excellent 10.0
Pros: Location and the breakfast.
Cons: Nothing
Excellent 10.0
Pros: Very clean
Cons: no
Excellent 8.0
Pros: Location, well known brand
Cons: A little dated compared to other similar priced hotels. No free breakfast as advertised
Excellent 10.0
Pros: Was moved to Hilton Homewood Suites
Excellent 8.0
Pros: very friendly
Excellent 8.0
Pros: Good breakfast, centrally located although a bit away from the place I was visiting.
Cons: Room was a bit small.
Okay 5.0
Pros: Good rate
Excellent 10.0
Pros: clean room, good breakfast, friendly service
Cons: no
Excellent 10.0
Pros: Location....breakfast.... cleanliness and staff were all so nice
Okay 5.0
Pros: The front desk staff.
Cons: I didn''t get my room cleaned for two days, even when asked.
Excellent 10.0
Pros: The maintenance person scrapped my car windows after an overnight snowfall. Now that is service. Staff was super friendly and helpful.
Excellent 8.0
Pros: Clean mattress, I rip all linen off every bed and lift the mattress up and this one looked new. Clean room, clean pool, we missed breakfast so dint know how it was.
Cons: Hot tub was warm not hot and water level was low, was still nice though.
Fairfield Inn & Suites Grand Rapids - Grand Rapids
Rated no. 7
7.9
Good 7.9
Based on 155 reviews
Details
Reviews

Cleanliness
8.0
Comfort
7.9
Facilities
8.6
Location
8.5
Overall
8.6
Overall 7.9 Good
Based on 103 reviews
Cleanliness
8.0
Comfort
7.9
Facilities
8.6
Location
8.5
Overall
8.6
Cleanliness
8.0
Comfort
6.0
Facilities
8.0
Location
6.0
Overall
8.0
Cleanliness
8.1
Comfort
8.0
Location
8.5
Services
7.8
Staff
8.1
Cleanliness
10.0
Comfort
9.0
Facilities
9.0
Location
8.0
Overall
8.0
Cleanliness
7.9
Comfort
8.0
Location
8.1
Services
7.7
Staff
8.2
Cleanliness
8.0
Comfort
8.0
Location
8.4
Services
8.0
Staff
8.6
Cleanliness
7.7
Comfort
7.3
Location
9.2
Overall
10.0
Services
7.5
Cleanliness
8.9
Comfort
7.5
Location
8.6
Services
8.1
Staff
8.9

Poor 1.0
Pros: Location and staff
Cons: When ever I have traveled to GR I have stayed at this hotel. This trip I found the room to be a mess with the sheets on the bed dirty, with unknown brown/yellow marks under the main covers. Needles to say, I made different accommodations.
Excellent 8.0
Pros: By ad thought there was shuttle to airport....when arrived found out that shuttle was not running because of COVID, not sure what COVID has to do with it, but cost me taxi ride which I was not counting on. Also breakfast was not served early enough for early morning flights
Cons: thought there was shuttle to airport....when arrived found out that shuttle was not running because of COVID, not sure what COVID has to do with it, but cost me taxi ride which I was not counting on. Also breakfast was not served early enough for early morning flights
Good 7.0
Pros: Room size is great at this price point.
Cons: Bed way too hard. Linens worn out. TV ancient and really falling off the wall.
Poor 1.0
Pros: I was quoted a price and when I checked in I was charged more than my quoted price. I will not use this service again. I rather book directly with the hotel and I will cancel all my up coming trips with this service.
Cons: I don't like being put into a situation that I'm forced to accept a price change in the middle of the night while checking into a hotel.
Excellent 10.0
Excellent 10.0
Pros: Well cared for by staff. Place was clean and COVID safe. Breakfast was handled well.
Excellent 8.0
Pros: friendly staff
Cons: no bathroom fan.
Excellent 9.0
Pros: close to airport, Target, and restaurants
Excellent 10.0
Pros: Clean rooms
Cons: Not really i could figure out in one night stay
Okay 4.0
Pros: Breakfast was bad, ran out of food. The lights did not work in the bathroom.
Cons: It was available at 9.00 pm
Good 7.4
Pros: The room and hotel were clean. The desk staff was helpful, kind and professional
Cons: As a first time guest the hotel was a bit difficult to find. The driveway to the hotel should have a larger lighted sign. The address is a 28th street address but the hotel is far from 28th street along a unlighted service road. Signage needs to be improved for easier access.
Excellent 8.0
Pros: Our flights did not arrive as expected, but the hotel called a van/taxi to pick my son up at the GRR airport after the airport had closed. We appreciated that very much.
Cons: Maintenance seemed poor. Our room had bugs ( a couple), a tub drain that didn't work well, some kind of 'drip' inside the ceiling when the water above was running, and hallway wallpaper that had been stripped off the wall totally. However, it was clean.
Excellent 10.0
Pros: The air conditioning was not functioning so the hotel walked us over to a different hotel with an up graded room...they were very nice and quick to fix the problem.
Cons: We didn't actually stay at this hotel.
Excellent 8.0
Pros: Clean hotel, nice location
Cons: Rude staff. Don't let me do a late check-out and the hotel was empty.
Excellent 8.8
Pros: spacious rooms high ceilings décor was updated and modern breakfast had good choices
Cons: heater in room 111 did not work floor of eating area was dirty
Excellent 9.0
Pros: reasonable value, dependable chain
Cons: thin walls, noisy neighbors
Hampton Inn & Suites Grand Rapids-Airport 28th St - Grand Rapids
Rated no. 8
7.9
Good 7.9
Based on 103 reviews
Details
Reviews

Cleanliness
7.8
Comfort
7.9
Facilities
7.7
Location
8.3
Overall
7.6
Overall 7.6 Good
Based on 465 reviews
Cleanliness
7.8
Comfort
7.9
Facilities
7.7
Location
8.3
Overall
7.6
Cleanliness
9.0
Comfort
8.0
Facilities
8.0
Location
9.0
Overall
8.0
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
8.0
Overall
8.0
Cleanliness
7.4
Comfort
7.6
Location
8.1
Services
7.4
Staff
8.2
Cleanliness
10.0
Comfort
10.0
Facilities
10.0
Location
10.0
Overall
8.0
Cleanliness
7.0
Comfort
8.0
Facilities
6.0
Location
6.0
Overall
6.0
Cleanliness
7.7
Comfort
7.9
Location
8.1
Services
7.6
Staff
8.2
Cleanliness
8.4
Comfort
8.3
Facilities
8.0
Location
8.8
Overall
8.0
Cleanliness
8.1
Comfort
8.3
Location
8.5
Services
8.2
Staff
8.6
Cleanliness
8.0
Comfort
8.2
Location
8.2
Services
7.9
Staff
8.6

Excellent 10.0
Pros: Very clean quiet
Cons: No
Poor 1.0
Pros: Nothing
Cons: Didn’t stay at the Sleep Inn or my rating would be higher. I was sent to the Wyndham due to COVID-19. It sucked completely! Staff was good but the property was so run down and too many things I won’t have room to type it all here. NEVER AGAIN WILL I STAY AT THAT PROPERTY AGAIN! Sleep Inn has always been my go to so I expected the same from all their properties. I had to change rooms and I only got one set of towels. I didn’t take enough pictures, but the carpets in the room were so dirty I wouldn’t take my shoes off unless I was in bed. The carpet throughout the hotel were stained and bleached. Not to mention the questionable people staying there that left me feeling unsafe and dirty.
Poor 1.0
Pros: Nothing
Cons: No
Good 6.0
Pros: Location was close to shopping and fav restaraunts
Cons: The hotel smelled of Marijuana. There was a $100 deposit that was charged when arriving that we were not aware of prior to check in. Our room lost all power in.middle of our stay and we had to pack up and move to a whole other room.
Mediocre 2.0
Pros: Staff allowed me to check out at 1pm due to traveling for work at the hospital and working night shift.
Cons: The sleep in and suites was closed and they redirected me to their sister location Clarion inn and suites, extremely Poor customer service at clarion inn, below average cleanliness, staff refused to get me alternate pillows due to down allergy
Okay 5.0
Pros: It was quiet after 10pm. Some places I have stayed have noise in the halls until midnight to 2am on the weekends.
Cons: I didn't stay at Sleep Inn, they called me the day of my stay to say they had closed due to the covid. They sent my reservation to Clarion Inn. The halls and entryways were filthy. My feet stuck to the floor in the elevator. It looks as though it hadn't been swept or mopped in weeks. There were cigarette butts at the entryway that I used to get to my room. The staff was friendly when I did see someone. The room seemed clean enough though.
Excellent 10.0
Pros: Great room. Very comfortable!
Cons: Breakfast buffet was closed due to COVID. Not the hotel’s fault though.
Good 7.0
Pros: Nice, clean, spacious rooms
Cons: It was too easy to hear noise in the hallway. Housekeeping woke us up at 8am on a Sunday and check out wasn't until 11. We could hear doors closing loudly, people talking loudly, the ice machine, etc
Mediocre 2.0
Pros: Clean room, large TV with lots of channels, clean laundry room, outside seating.
Cons: Stompings and running in hallway throughout the night. Guests banging my walls when l flush toilet,turn on water or if TV volume is above a whisper. Alarm going off in my room. I believe that was done on purpose because l complained about the noises.
Poor 1.0
Pros: The front desk staff was extremely friendly and helpful
Cons: We started with pets and the room that they put us in was a “dog” room. There was bite marks in the furniture and areas of carpet were lifting up (like it was soiled before). The worst part was the bed sheets had not been changed and smelle
Poor 1.0
Pros: The Shower!
Cons: The room was dirty, towels not clean, carpets smelled like urine from maybe a dog... The experience was very unpleasant and I suggest not sending anyone back to this Hotel until the standards are raised. thanks
Excellent 9.0
Pros: I like the price and I always stay here
Cons: When I was there I saw police cars.
Poor 1.0
Pros: Nothing
Cons: Everything was disappointing about this place
Poor 1.0
Pros: Nothing
Cons: I get covid. But this place needs to inform what they offer.7 days-no clean towels, no trash pick up. Will clean your room when you leave but wont enter while you are there. Breakfast is a bag with cereal and a muffin. No pool, no hottub. HI not like thi
Excellent 8.0
Pros: It was cheap but didn’t look or feel cheap
Cons: I had to go to the front desk to get toilet paper and when I set up the reservation I indicate there was 4 ppl and only got 2 towels so had to go get more
Mediocre 2.0
Cons: Breakfast and pool was part of the amenities, only to come to find out they were not. Top of the list of staying at hotel. Very disappointed.
Excellent 8.0
Pros: The staff and the location
Cons: They could clean the rooms better
Excellent 8.0
Pros: How big the bed was & how clean everything was, in every corner!
Cons: Couldnt find any staff members
Excellent 10.0
Pros: It's quite the staff is great!
Cons: The alarm went off out of nowhere scared me out my sleep I thought we had to evacuate but it was a false alarm but it happened three times but I still stayed a extra night
Excellent 8.5
Pros: Comfy bed , very clean, friendly staff
Excellent 9.0
Pros: Very clean and adorable! Probably the cleanest indoor pool and spa I've seen in years. They also offer popcorn for the guests during the week, which is a plus.
Cons: Other than my bed being slightly uncomfortable, everything else was fine.
Poor 1.0
Pros: Location
Cons: They did not clean the room after our first nights stay!!! When we returned to the room, nothing had been done!! Full garbage pails, no fresh towels and bed wasn't made!! House keeping had gone home. Unsatisfactory!!!
Poor 1.0
Pros: Not impressed with any of it.
Cons: Dirty. Loud. Windows were covered in goo. Furniture looked like it came from goodwill. Internet did not work. Elevator was gross. Staff was unprofessional. Smelled like cigarettes and weed. Terrible experience!
Mediocre 3.0
Cons: There were several live-in guests milling around drunk, the hotel smelled like pot, all of the entrances had a cloud of smoke around them, there was a room across from us that had several different visitors in and out, I did not feel safe with my children
Excellent 9.0
Pros: Very relaxing ambiance. Great value for what you get hot breakfast, complimentary USA Today, good WiFi, HDTV.
Cons: For some reason, my first-floor room had sheer fabric curtains which hardly kept out the bright parking lot lights.
Excellent 10.0
Pros: My king room was not available, so they gave.me a king suite on the 3rd floor, which I greatly appreciated.
Mediocre 2.0
Pros: Hot breakfast was okay
Cons: The room was leaking water when the shower turned on. The floors were filthy. The shuttle to the airport was not running
Okay 4.0
Pros: Looked nice overall. Pool and hot tub were great. Location was good. Bed was comfortable if you like a firm mattress and squishy pillows, which I do.
Cons: Keys did not work multiple times. Treadmills were not working after first morning. Room was not cleaned on 2nd and 3rd days of 4 day trip, despite specifically asking on day 2 because we left late and then complaining when it was not done.
Good 7.0
Pros: The location and the breakfast.
Cons: The keys didn't work the whole time we were there. We had be let in but someone whenever we returned to the Room.
Good 6.0
Pros: Good location.
Cons: Stains on the bedding and holes in the curtain. Breakfast doesn't start until 7 AM on the weekend.
Good 7.0
Pros: This is a budget hotel, but it is done well. Overall, it was clean enough, easy to access, and fit my needs for a quick overnight. The room was good - the furniture was a little scratched and nicked but again this is a budget hotel.
Cons: Not really. I knew I wasn’t staying at the Ritz, so it all was as expected.
Poor 1.0
Pros: Pool was very nice. Hot tub too.
Cons: I paid for 2 rooms and only one was booked. Manager had to “comp” second room and when we got to it, it had not been cleaned at all.
Okay 4.0
Pros: Front desk lady that checked us in was nice and friendly. Breakfast was delicious.
Cons: The hotel was old and extremely run down. They're "pot friendly", which is fine however people were smoking in their rooms. Our original set of keys were for someone else's room (thank God they had their security lock on). Pool was 95% chlorine & 5% water
Okay 4.0
Pros: The cost was alluring. We were pleasantly surprised that they offered a dinner for guests. The breakfast wasn't bad. The staff was really kind. My kids loved the pool.
Cons: The room was dirty and broken down. Both of those are not overstatements. The door to the room was broke, our key cards failed, and there was a live worm/slug in our bed.
Poor 1.0
Pros: Convenient location
Cons: Hotel employee at the desk has NO idea what customer service even means!!! I'm quite confident that I'm not the only guest who thinks so
Good 7.0
Pros: Location and price for length of time staying at this location
Cons: Twice I had to get room keys re-set. Apparently they were sensitive to cell phones close wipe codes. Was told after second incident. Would be nice to inform guests a head of having to leave items in hallway to get card re coded.
Okay 5.0
Pros: Good service, and food.
Cons: Remodeling was happening and halls were messy and noisy at times.
Good 6.0
Pros: Price and location. Good breakfast, nice TV reception
Cons: The room is tired with case goods chipped and in bad condition, carpet needs replacing
Poor 1.0
Pros: Nothing it was loud and people was entering my room
Good 6.0
Pros: location to airport was good they had shuttle service which fit right for my needs
Cons: couple minor things shower stall in room had a cracked floor and was band aided with a large piece of tape like material.
Okay 4.0
Pros: Price
Cons: Bathroom sink clogged up. There answer was giving me a plunger to use myself. It was disgusting
Mediocre 3.0
Pros: The pool area was decent and they actually had clean towels . Breakfast area was clean and decent.
Cons: When booked into our room I noticed there were a couple ants. No big deal right? Middle of winter bound to see a Ant or two. Well when returning after a night out , we return to the whole colony and the colonies colony.. Which goes to say poor cleaning!
Okay 5.0
Pros: Location in relation to my work in the area
Cons: Taxes added onto the actual rate of the room Also the room was not clean. Had not been dusted in quite some time and there was mold around the base of the shower
Okay 5.0
Pros: Comfortable bed, pillows
Cons: No tub, cleanliness of room, food
Good 7.0
Pros: Free hot breakfast, amenities inside the room
Cons: Didn't have a substitute for the pork sausage served for breakfast for example turkey bacon or turkey sauaage
Okay 5.0
Pros: Breakfast and dinner
Cons: Bathroom had mold on shower head and wall
Good 6.0
Pros: The price - it was a good value. The breakfast was good, and the one dinner I had in the evening was good, and unexpected but appreciated.
Cons: A bit run down and not so clean in the bathroom.
Good 7.0
Pros: The room was spacious and I always enjoy a continental breakfast :) Staff was friendly
Cons: Room could have been a little more clean-there were some matching stains on the two hanging towels indicating that they probably weren't changed, some mold in the shower, and cob/spiderwebs in the corners up to the ceiling of the vanity area.
Good 7.0
Pros: The breakfast was great! Scrambled eggs were perfect! Wish there could have been low fat yogurt, though.
Cons: The sink in the room was clogged with hair & other stuff. Maintenance fixed it the next day, but housekeeping should have noticed & had it fixed.
Okay 5.0
Pros: Location. It was very clean also. Staff was friendly.
Cons: Mattress was too jiggly and soft (old). Our room was by the elevator and it was very loud.
Excellent 8.5
Good 7.7
Pros: The huge tv and the included breakfast
Cons: The way the bathroom is set up
Mediocre 2.0
Cons: 2 large Bugs in room when I first got there. Very noisy at night one night people running up and down hallway. Staff did come eventually. Hairdryet broken. .One day the room was made up but my bed left unmade. The breakfasts had stale baked goods
Okay 4.8
Pros: clean room, comfy bed, nie shower
Cons: too many kids in the pool until almost closing time. they need adult only swim times. also they ran out of pool and room towels
Okay 4.0
Pros: Dinner is included Monday through Thursday nights. Nighttime staff was amazing.
Cons: Manager was rude. Ants in the room and in the pool area. Hot tub was dirty and the pool is cloudy. Rest of the staff was amazing.
Mediocre 3.0
Pros: The breakfast was free
Cons: The general manager was rude and unwilling to make reasonable accommodations.
Excellent 8.0
Pros: The room was clean and included a frig. The location was good. Plenty of restaurants and shopping. It also had a swimming pool. They offered a catered dinner which we didn't use and the breakfast buffet was pretty good.
Cons: The room was small but comforttable.
Excellent 9.7
Pros: The beds were great and the rooms very clean.
Cons: Breakfast nook was to small for the amount of people coming through. There also was a large group of preteens who kept running up and down the halls banging on doors. I blame the chaperones more for not reigning them in.
Sleep Inn & Suites - Grand Rapids
Rated no. 9
7.6
Good 7.6
Based on 465 reviews
Details
Reviews

Cleanliness
7.3
Comfort
7.9
Facilities
7.3
Location
8.2
Overall
7.8
Overall 7.6 Good
Based on 169 reviews
Cleanliness
7.3
Comfort
7.9
Facilities
7.3
Location
8.2
Overall
7.8
Cleanliness
8.0
Comfort
7.0
Facilities
6.0
Location
8.0
Overall
8.0
Cleanliness
8.0
Location
10.0
Overall
7.0
Staff
8.0
Value for money
8.0
Cleanliness
6.8
Comfort
7.6
Location
7.9
Services
7.2
Staff
7.4
Cleanliness
8.5
Comfort
8.6
Facilities
8.6
Location
9.0
Overall
8.5
Cleanliness
7.6
Comfort
8.2
Location
8.7
Services
7.5
Staff
8.2
Cleanliness
8.3
Comfort
8.7
Location
8.3
Services
8.0
Staff
8.5
Cleanliness
8.3
Comfort
7.9
Facilities
6.0
Location
7.9
Overall
6.0
Cleanliness
8.5
Comfort
8.3
Location
7.9
Services
8.3
Staff
7.5

Good 7.0
Pros: Breakfast was very poor, no meat, no waffles, oranges no thanks and no breakfast cereal. The prepacked bagels are very small, and I would have liked cooked eggs, but you did have prepackaged boil eggs.
Cons: No pool, but the bed was very nice in my room
Excellent 9.0
Pros: The layout and how clean it was.
Cons: No
Excellent 8.0
Pros: Quiet and clean.
Cons: First night, no heat in one of our rooms. When I initially entered my room, someone had turned the heat to 80 degrees. Wanted coffee Sunday morning with regular cream/half and half, but there was only flavored creamer.
Excellent 10.0
Pros: I loved the room
Cons: N/A
Good 7.2
Good 7.0
Pros: It was just ok.
Cons: Coffee needs work. Limited breakfast due to Covid.
Okay 5.0
Pros: The breakfast and the front desk staff was very helpful and understanding
Cons: The first room we moved in was not all clean there was hair in the shower and hair all over the bed and the mirror was all smudged and they moved us to another room and it was better just didn't have any pots or pans
Excellent 10.0
Pros: How clean and neat the room was. It was quite also
Cons: n/a
Excellent 8.4
Good 6.0
Pros: I liked that when I complained they were understanding
Cons: I booked two rooms and what one room lacked the other room had. We had to ask front desk for pots, pans and soap. One room smelled like cigarettes. There was blood on the sheets and a sand like material you could sweep off the bed.
Excellent 8.0
Pros: The staff was friendly, and like the size of the rooms.
Cons: It used to be a very clean hotel. Unfortunately, something has changed in the last year. The room was not very clean. I have a feeling it would not pass a Hilton inspection anymore, which is a bummer, as it has been one of my favorites to stay.
Okay 4.0
Pros: The mirror & wifi
Cons: The tub was dirty and clogged up, the shower certain was ripped and had a red stain on it, there was a smeared dead bug on the bathroom wall, there was no dish soap or dishwashing packets for the dishwasher, the smoke detector in the bedroom was missing
Mediocre 2.0
Pros: The housekeeper
Cons: Its wasn't clean they put is in 2 rooms in they was not clean
Good 6.0
Pros: Location
Cons: There was a bad odor on the first floor, they had about 3 fans to try to remove the smell. It was really wrong that I smelled it through my mask. Another room on the first floor was missing the door knob and lock, that you could see directly into the room
Okay 5.0
Pros: I thought the customer service was wonderful. The woman at the front desk was very kind both when we arrived and the next day. We liked how the room had a full kitchenette and had a nice big bedroom with a tv.
Cons: There were a couple things we didn’t enjoy. The bathroom had some black mildew on the railing and around the tub. There were also some lightbulbs missing (lamp next to bed, lamp next to couch).
Excellent 9.0
Pros: The staff was extremely nice, helpful, and attentive which made our stay that much better.
Cons: The smoke alarm in our room went off due to the heat being turned on. After that we were not moved to a separate room and were without AC or heat.
Good 6.0
Pros: The two room suite was large and perfect for our trip.
Cons: Checkin took a very long time. Staff were friendly but not well trained (yet?) .
Good 7.4
Pros: Front desk staff was very friendly and accommodating. Great location.
Cons: There were never any towels in the pool room.
Good 7.0
Pros: The room was very nice and spacious.
Cons: Since we have children, the pool is always a highlight. The pool at the hotel was really in need of some maintenance. The ceiling is yellowing and cracking. The pool was overchlorinated and had floaties. The bins with dirty towels was overflowing.
Excellent 9.0
Pros: Good location, delicious breakfast and dinner during the weekday.
Excellent 10.0
Pros: From the moment I walked in, it was clean, inviting, homey atmosphere, staff were friendly and the "breakfast ladies"introduced themselves to us in case we needed something.Room was clean, stocked with goodies and beverages, which my boys loved.
Cons: We stayed 3 nights. The first day our room was "minimally"cleaned and treats not stocked until the am after the 2nd night.Not really a big deal.
Excellent 10.0
Pros: I loved the room. Cute and clean. Fantastic for the price. Would stay there again.
Excellent 10.0
Pros: The room was spacious, clean, modern, & had a kitchen. The lay out of hotel common area was great for families. The breakfast area was clean & food was fresh. Bonus was outside bbq area, basketball court,& Pool was warm.
Cons: No, very satisfied.
Excellent 8.0
Pros: Ejoyed the nice clean room and it was quite
Homewood Suites Grand Rapids - Grand Rapids
Rated no. 10
7.6
Good 7.6
Based on 169 reviews
Details
Reviews

Cleanliness
7.8
Comfort
7.5
Facilities
8.2
Location
8.4
Overall
9.6
Overall 7.3 Good
Based on 174 reviews
Cleanliness
7.8
Comfort
7.5
Facilities
8.2
Location
8.4
Overall
9.6
Cleanliness
7.2
Comfort
6.8
Location
7.5
Services
6.7
Staff
7.3
Cleanliness
9.0
Comfort
9.0
Facilities
9.0
Location
8.0
Overall
10.0
Cleanliness
9.0
Comfort
10.0
Facilities
9.0
Location
9.0
Overall
9.0
Cleanliness
8.3
Comfort
8.2
Location
8.5
Services
7.7
Staff
8.7
Cleanliness
8.5
Comfort
8.2
Facilities
10.0
Location
9.5
Overall
10.0
Cleanliness
7.1
Comfort
5.9
Facilities
6.0
Location
8.5
Overall
10.0
Cleanliness
7.9
Comfort
7.5
Location
9.5
Services
7.3
Staff
8.8

Excellent 8.0
Pros: Staff & location
Cons: The double beds were VERY small. But getting a King size would not have allowed us to sleep everyone. We are tall people (+6 ft) & our children are too young to have their own room.
Poor 1.0
Pros: It was close to many different places.
Cons: Where do I start? Upon arriving I was helped by the rudest staff member, our room was dirty, smelly, my toddler cut her foot from a hole in the tub and had to get a tetanus shot,no fridge or microwave. Not what I expected from a Hilton.
Excellent 10.0
Pros: Super easy check in and check out; digital key
Cons: Lousy pillows
Mediocre 2.0
Cons: Double beds ...no breakfast...no pool
Excellent 9.0
Pros: The bed and pillows were amazing. The staff at check in was awesome.
Cons: Could use a mini fridge in the room.
Excellent 9.0
Pros: Restaurant was great.
Excellent 9.0
Pros: Good size room. Everything was specially cleaned to help with COVID.
Cons: My particular room was next to the lobby. And unfortunately the tile along the side of my room meant that I heard all the wheels click as people came and went through the night.
Okay 5.0
Pros: Elvis curtains, lol! It was dated and they've attempted to update some parts of room to make it look better. Overall for the price room was reasonable accommodations.
Cons: Rooms and hallways are dated, lobby area is updated, false sense of what you're getting in room. Amenities are still limited due to cootie virus.
Excellent 8.0
Pros: The guests who were nice.
Cons: The individual that was following me around from their room. Kind of stalking me.
Poor 1.0
Cons: We came all the way from out of town without a damn word about the pool being closed and also to find out my debit was exceptable online but not once we got there!
Excellent 8.0
Pros: Location
Cons: 1 of the front desk attendants was rude. The others were fine, but the rude guy was the one who was there when we checked in & had a few questions. I was overcharged & will have to get that sorted out. No breakfast, microwave/fridge in 4 star hotel??
Excellent 8.0
Pros: It¿s so close to the airport less than 10min drive, you canwalk to 7+ restaurants & shops w/out a car, restaurant/ bar ON the premises, great staff shout out to hotel employee at front desk & the waitress. The free cookies -delish! FREE air
Cons: Was REALLY bummed the pool & Hot rub was closed. I understand it¿s due to covid, but the gym was open & other hotels had theirs opened. No microwave or fridge In room. You can use microwave in lobby.
Excellent 8.0
Pros: Very clean, friendly helpful staff
Cons: VERY LOUD heating unit in our room and the next door room. Any time it kicked on it woke us up.
Excellent 10.0
Pros: Free cookies
Cons: Pool was not open and small tv
Excellent 9.0
Pros: There was a mix up with our room the first night, and the front desk was so helpful and accommodating to fix it.
Good 6.0
Cons: The pool wasn’t open, it was hair in the tub, there was no microwave in the room, the heat did not work very well you had to have them temperature all the way up
Okay 4.0
Pros: Staff was very accommodating
Cons: Heater was so noisy and woke us up Multiple times. Initial room we were assigned has a dirty comforter and we had to switch rooms
Excellent 9.0
Pros: During COVID it's hard to feel comfortable in a new place. The Double Tree stuck by all COVID measures and each room is sanitized, well protected, and clean. The remote in the room is even wrapped and has a sanitizing note on it. Wow! I felt comfortable my entire stay. They made me feel as if everyone was important and kept us safe. I also LOVE how many business, shops, and stores are over in this area of Kentwood. Literally anything you need is right in the area. <3
Cons: The only nit picky thing is that there is no fan in the bathroom.
Excellent 8.0
Pros: No breakfasts
Cons: Covid affected so not sure how things would be normally
Poor 1.0
Pros: The location was near shopping.
Cons: Staff were not friendly. The beds were full size; however staff claim they were queens. The room was very worn. Furniture was scratched. Baseboards was scuffed. In bathrm water damage. The showerhead was detached from wall. Supposed to 3.5 star-not!
Poor 1.0
Pros: Location
Cons: Carpet was not vacuumed and bathroom sink and shower were not clean. One of coffee cups was opened. I would expect a room to be clean, especially during covid.
Poor 1.0
Pros: Not much
Cons: Where to begin. It was old, not clean and we were kept ALL night by loud people and small kids all night long!I also requested a different room with 2 beds for my daughter and I at check but was told they had no other rooms?!?! Parking lot had 5 cars. ?
Good 7.0
Pros: My children had fun in the pool. Facility was clean and bed was quite comfortable. Checkout was at noon, an hour later than most hotels I've been to.
Cons: The staff wasn't terribly friendly and we were not informed of any amenities or given any sort of itinerary for what was available during our stay. When i asked, it felt like i was dragging the info out of them. No fridge in room, which was needed.
Mediocre 2.0
Pros: Nothing.
Cons: Hair in shower. Small room. Small uncomfortable beds. No cookies at a Double Tree. They gave us automated wake up calls that we didn’t ask for.
Poor 1.0
Pros: Location right off the freeway, but far enough away not to hear the noise.
Cons: Room was dirty sheets and bed frame were dusty. Mold in the bathroom. Wine Glasses left on hallway floor for more than 24 hours, as well as crickets, and bug's were found in my room. Very disappointed in such a highly regarded hotel brand
Good 6.0
Pros: Friendly staff and warm cookies
Cons: Bathroom ceiling was peeling and had black mold spots
Mediocre 3.0
Pros: Friendly staff. Understanding of our concerns and willing to refund us money for our troubles.
Cons: The room had an odor to it. There was a million kids running around and it was very noisy. We ended up not staying the night. Definitely surprised that this hotel was considered 3.5 stars.
Good 7.0
Pros: Courteous staff
Cons: Room had worn down fixtures, broken light. It was clearly the discount room.
Good 6.0
Pros: Most staff were very friendly and welcoming. A house keeper brought a band aid to our room after she saw my son hurt his toe.
Cons: Room was dirty upon arrival . Prior guest's bar soap and hair was in the shower. Old food was under the bed. No fridge or microwave. House keeper said ran out of supplies to refill coffee cups and bottled water. Not a 4 star hotel.
Poor 1.0
Pros: the location
Cons: cleanliness was terrible, everything in the room was old there is no freezer,
Okay 4.0
Pros: The staff was very nice.
Cons: No parking, so I had to park next door at another hotel. Shower has mold in it or was dirty. Loud
Good 6.0
Pros: The accommodations.
Cons: One thing that I did like about the room was the fact that there was NO FITTED sheet on the bed. I had very poor sleep due to a bunched up flat sheet under me.
Good 6.0
Pros: The location
Cons: This hotel is more a 2 or 2.5 star property.
Mediocre 2.0
Cons: Very loud in halls. Outdated room with poor lighting and no counter space in bathroom
Mediocre 3.0
Pros: Friendly staff!
Cons: The hot tub bout working, pool area cold, bathroom waa dirty!
Good 7.0
Pros: Great rate for this room. Have stayed here several times. Would stsy here again.
Good 7.0
Pros: Staff was nice, bar/restaurant was nice. The warm cookies are great. What we saw of the hotel was overall nice.
Cons: Our room smelled a bit musty and floor wasn't that clean. Nothing we complained about though. Spent most of our stay out of the room honestly.
Good 6.0
Pros: The free cookie
Cons: The toilet would not stop running, the air condition was not adequate and they did not replace the used glasses.
Okay 5.0
Pros: I was convenient, the staff was good, the hotel restaurant food was good.
Cons: the bed wase uncomfortable and worn out. the room had no refrigerator. the air conditioner did not work well. the bathroom was too small. It was a disappointment for a Hilton hotel. the breakfast should have been complementary considering the price.
Okay 5.0
Pros: location
Cons: staff was able to check us in early, but we were right next to a wedding reception - boom boom boom. oh - and the room had ants
Okay 5.0
Pros: It was a nice clean room
Cons: The housekeepers the next morning at 9am made so much noise in the hall cleaning room it was unbearable
Okay 5.0
Pros: Great location.
Cons: The walls were so thin we could hear everything from the rooms next to us, including every time they flushed the toilet or took a shower. Our room (249) was directly across from the ice machine which we heard all night. Room had a musty smell.
Mediocre 3.0
Pros: Food
Cons: The bathroom in our room was filthy!!!
Okay 5.0
Pros: Staff
Cons: Not even close to three stars
Mediocre 2.6
Pros: Clean large room
Cons: Could not sleep till 3am, room with teenagers next to me no adult supervision, After call front desk problem resolved.
DoubleTree by Hilton Grand Rapids Airport - Grand Rapids
Rated no. 11
7.3
Good 7.3
Based on 174 reviews
Details
Reviews

Cleanliness
7.6
Comfort
7.9
Facilities
7.5
Location
8.5
Overall
7.7
Overall 7.2 Good
Based on 595 reviews
Cleanliness
7.6
Comfort
7.9
Facilities
7.5
Location
8.5
Overall
7.7
Cleanliness
6.0
Comfort
8.0
Facilities
7.0
Location
7.0
Overall
7.0
Cleanliness
7.0
Comfort
9.0
Facilities
9.0
Location
8.0
Overall
8.0
Cleanliness
7.4
Comfort
7.6
Location
8.3
Services
7.2
Staff
7.9
Cleanliness
8.8
Comfort
8.0
Facilities
7.2
Location
8.8
Overall
9.0
Cleanliness
6.0
Comfort
5.3
Facilities
6.0
Location
6.6
Overall
6.0
Cleanliness
7.9
Comfort
8.3
Location
8.8
Services
7.8
Staff
8.4
Cleanliness
8.5
Comfort
8.6
Facilities
10.0
Location
9.0
Overall
8.0
Cleanliness
7.4
Comfort
8.0
Facilities
8.0
Location
8.6
Overall
8.0
Cleanliness
7.7
Comfort
8.1
Location
8.6
Services
7.6
Staff
8.7

Excellent 10.0
Pros: The people at the front desk were exceptionally kind.
Cons: The outlet in the room by the bed would not hold any plug. It would not even hold the lamp plug. You could not plug your phone into the lamp bases next to the bed. I ended up plugging my phone into the wall across from the bed thankfully I had a long cord
Excellent 10.0
Pros: The location was good. Many places to eat if need be. Meijer is directly across the street. Shopping center and mall was less than 20 minutes away. I booked this hotel twice within three week's. Will use this hotel again if I'm every in the area
Okay 5.0
Pros: Location
Cons: The hotel had a terrible smell and the room wasn't fully clean. Many stains on ceiling..bathtub and walls
Poor 1.0
Pros: Nothing
Cons: The hotel room was disgusting! I asked for a refund. I was not staying there. Doors were propped open, halls smelled like Marijuana and cigarettes. A large group had on no masks. Poor front desk worker was doing his best being new and short staffed.
Excellent 9.0
Pros: good staff and clean room
Excellent 8.0
Pros: Price and location
Cons: No
Poor 1.0
Pros: Nothing
Cons: Everything for the advertised standards
Poor 1.0
Pros: It was next to a bar.
Cons: Everything.
Good 6.0
Cons: It room seemed old and tired and in need of updating. I would not have wanted to stay there for any higher price. There was a smokey odor in the hall leading to our room.
Good 7.0
Pros: The staff was amazing, very helpful. Due to covid they don¿t get into rooms to clean but always made sure I had towels and when I put my trash outside the door they took it right away. When I wanted to clean always made sure I could use a vacuum.
Cons: The pool was broken for some of my stay and was kinda cold the other days, didn¿t get to enjoy it when that was the main reason I went to the hotel.
Excellent 9.0
Pros: I did not experience breakfast as I had to leave quite early to catch my flight
Poor 1.0
Pros: Location and the very accommodating staff.
Cons: Sketchy guest, frequent cop visits, dirty floors,
Mediocre 3.0
Pros: breakfast, convenient location, staff were friendly
Cons: The entire property and all the hallways reeked of cigarette smoke even though it is a non smoking property. Our first room that we were assigned smelled so bad we had to request a new one. The rooms did not seem clean and the whole property felt trashy. Pool was only available for one of the days we were there and the rest of the time it was "out of order." There was caution tape over the hot tub and over one of the ladders in the pool area. No towels in the pool area. Looked like it hadn't been cleaned in days. Only covid precaution was mask- everything else was the same and nothing seemed sanitary.
Okay 4.0
Pros: The staff were great and very helpful
Cons: The whole hotel smelled like smoke
Excellent 10.0
Cons: I hadn't reserved a stay at the best western but when wyndham cancelled me an hour before arrival I had to find something. It was a busy week and most places where all booked. Upon looking I stumbled upon Best western and they were happy to take us in. They accepted us after booking hours and for that me and my children were greatful
Excellent 9.0
Pros: Nice staff
Cons: Mask mandate needs to be enforced more, but the staff was very nice.
Poor 1.0
Pros: The location
Cons: The pool was gross my son got a u.t.i. from it.the staff was rude.they let people just run all over kids knocking on the doors all night.and it took them three weeks to get are deposits back.
Excellent 10.0
Pros: The manager was extremely sweet kind and also very understanding. The manager and his employees were friendly always willing to offer a helping hand. I'd love to say thank you for all you helped me out with i don't know what i would of done without
Cons: I didn't like the ants in the room by front door but i dont think the hotel knew of the problem til i told them but they came down nd took care of them...
Okay 4.0
Pros: Location
Okay 4.0
Pros: Location. Pool was nice and maintained.
Cons: was given keys and walked into a dirty room. The lobby smelled of marijuana the entire stay. It may be legal there but it is an offensive smell to many. Many outlets did not work. Stained carpets. Seemed like locals live/hang out. Did not feel safe.
Excellent 10.0
Pros: The room was spacious. Two separate bedroom areas, 2 bathrooms, 2 TVs. Super comfortable bed.
Cons: No hot breakfast, but that was due to COVID and not the fault of the hotel.
Mediocre 3.0
Pros: Pool was nice
Cons: Dirty. Room had food on floors. They weren't vacuumed. Smelled like smoke throughout whole place.
Excellent 8.0
Pros: The pool was open nd the staff was friendly
Cons: There was ants everywhere.
Mediocre 2.0
Pros: Location
Cons: It was dirty, not nice at all.
Good 6.0
Pros: Staff is friendly
Cons: Yes. First room smelled thick with marijuana and/or cigarettes Second room was better, but he placed us right next door to the first...? I woke up to intense smell of burning marijuana about 4 times from midnight until 4. Staff:¿Happens all the time�
Poor 1.0
Pros: Hotel employee at the front desk was very kind and helpful. The pool area was very nice except for the fact that the hot tub was shut down.
Cons: Room smelled like smoke, there were guests up until 4am knocking on doors, several rooms were smoking marijuana inside their rooms, which in return made the entire floor smell. I had 2 toddlers with me, this is a smell I would rather not have to explain.
Poor 1.0
Cons: Staff
Excellent 9.0
Pros: Shuttle to the airport
Cons: The room was cleaned, but there were crumbs from what looked like crackers.
Poor 1.0
Pros: breakfast was fine
Cons: Disregard for safety: My key cards quit working several times throughout my stay and never once was I asked to very my identity in any way. This is a HUGE safety risk. 1/2 gym equipment was broken. Everything was worn down, dirty, stained, or smelled.
Excellent 8.0
Pros: The cleanness and comfortable bed.
Cons: No
Excellent 10.0
Pros: friendly ataff
Cons: Pool was too cold
Mediocre 2.0
Pros: The staff were very pleasant and accomodating.
Cons: Our son & his wife checked in ahead of us and found bed bugs in their room. The front desk girl gave them a new room that was fine. Our room did not have bed bugs, but there were things stuck to the walls & ceiling (remains of bugs?), and some dead bugs.
Good 7.0
Pros: Room size location
Cons: Didn’t have a remote called finally got a remote to the tv the next day
Poor 1.0
Pros: Absolutely nothing
Cons: This hotel was disgusting. They gave my husband and I a used room. They bed was all tore apart the mattress was stained and had foam coming out of the mattress. The hallways had coffee cup lids, trash and articles of clothing. It was a hotel for drugies!
Okay 5.0
Pros: Location of this hotel was the biggest positive.
Cons: I asked the front desk attendant if any protocols were in place due to the pandemic and he said some extra cleaning. Communication to all guest regarding Covid protocols should be a priority.
Poor 1.0
Pros: I like the location. It was clean.
Cons: Staff unlocks an outside door, a room where their friends come and go at all hours of the night. Doors slammed. Loud voices. Someone kept trying to enter my room. Calls to the front desk all night long: NO ONE PICKED UP. Wanted to get out, felt trapped.
Poor 1.0
Pros: Nothing
Cons: when booking this room no where did it ay the pool or hot tub was closed. Bath tub didn't have a plug so my child could take a bath..😭
Poor 1.0
Pros: Nothing
Cons: Everything. Its was very dirty
Mediocre 3.0
Pros: The location, room soundproofing, square footage of room, fairly comfortable beds, hot water was hot. Sheets and towels were clean.
Cons: Broken mirror, shelf pulled from closet wall on top, tub didnt drain, no milk for breakfast, mushy apples, and carpet scrap remnants in room.
Okay 4.0
Pros: the room was clean
Cons: the room I order was not the room I got. I wanted a suite with jacuzzi they don't have any rooms with that.
Good 6.0
Cons: Could not get ahold of anyone at the front desk when we needed extra blankets, even going down to the front desk. A room was EXTREMELY loud from 2:30-6:00 AM and we could not get ahold of the front desk to ask them to deal with it, we couldn’t slee
Okay 4.0
Pros: Location
Cons: Open exterior doors, meaning no locks or card access mechanisms. Anyone could and did go thru the doors.... Carpet smelled. Rooms were very old & many poor caulk & paint jobs to cover other bad maintenance repairs.
Okay 5.0
Pros: The location was perfect
Cons: They never clean the room after the first night. Breakfast area was a mess.
Okay 5.0
Pros: Affordable and clean
Cons: Check in was chaotic and I had to wait some time for my room. Also, there was an issue with my television (which was still getting it's signal from a coaxial cable, not even close to HD) getting a fuzzy picture because the cord was bad.
Mediocre 2.0
Pros: The only good thing was it was close to restaurants and the airport.
Cons: People walking in and out all night slamming doors. Reserved shuttle to the airport at 8 am and then they said the shuttle was running late, almost missed flight. Staff didn’t even offer to call a cab, got Uber tipped driver a 20 to get to airport
Good 6.0
Pros: The location of the hotel
Cons: No elevator for the back of the hotel, and a long walk for elderly and walking challenged people, the television had lots of issues, the swimming area was unclean with mold and mildew
Okay 5.0
Pros: Location
Cons: Breakfast was understaffed & didn't taste good.
Good 7.0
Pros: Easy check-in/ checkout; convenient location
Cons: Bed was not comfortable and not super clean; had an odd smell
Good 6.0
Pros: Very old remodeled badly. Buckets catching rain in halls.
Good 7.0
Pros: Pool and hot tub Shower sucked in room though
Cons: Shower in room sucked
Mediocre 2.0
Cons: The keys didn't work for our room, even when a second set was made. Maintenance had to let us in. Front desk was understaffed, long lines. No, we will not be returning or reccomend this location to anyone else
Good 6.0
Pros: Hot tub- nice continental breakfast
Cons: I did not get any sleep!! They had a boys basketball team there & they were running up & down halls being very loud until 11:30pm & then again at 3:30am & 5:30am. I booked this room to get away and have a quiet getaway- it didn't happen. I
Mediocre 3.0
Pros: close to highway. Lady at the front desk was very pleasant
Cons: TV did not work, bad CATV cable. had to get the cable replaced. Coffee maker did not work. Where given a handicap room. Shower floor and bathroom floor divided by a small hump in the tile, had to use all the towels to dry the floor after showering.
Mediocre 3.0
Pros: The room was clean and the breakfast was good
Cons: Room had odor Could not shut the bathroom door Bad TV reception Not enough station choices Outside of our room was a garbage can with ashtray people stood out side our window and smoked and talked. They sounded like they were in our room!! WiFi bad
Mediocre 2.0
Pros: Location is great but thats about it.
Cons: Room Air Con was loud and keeps cycling every 5 - 10 mins makes it impossible to sleep.
Mediocre 2.0
Pros: Breakfast was included
Cons: Dirty. Hair in the shower, hair on the floor, bugs crawling around in both the bathroom and the room.
Mediocre 2.0
Cons: When I arrived at check-in, the associate stated that they didn't have my reservation, nor did they have any room for me. at 3:30 in the morning. They weren't accommodating at all. Needless to say I was very upset, Because I was tired and had to take an exam at 8 AM. I had just traveled close to 3 hours, and I just wanted to lay down and get some rest.
Excellent 10.0
Pros: Easy and freindly check in. Our stay was quite. Great breakfast. Overall a 9 of 10
Cons: TV options were minimal.
Excellent 9.4
Pros: Desk staf was fabulous.so friendly, professional and efficient.
Okay 5.4
Pros: The bed was comfortable.
Cons: The bathtub did not drain at all when using the shower.
Excellent 10.0
Pros: Very conveniently located. Shuttle to the airport. Nice breakfast.
Cons: Not sure how to get pick up at the airport when I get back
Okay 5.4
Cons: The water in the shower of the room was very cold and never would heat up no matter which way you turned the shower knob.
Good 6.0
Pros: Free breakfast, comfy bed
Cons: Was over priced for what it is paid 111.xx out the door it's more in the 75 range
Good 6.3
Pros: Location
Cons: Room was in poor condition. To lit and bathtub did no work properly the water kept running Half of the wall power outlets did not work. The hot tub was only partly working it was not hot and half the jets did not work
Best Western Hospitality Hotel & Suites - Grand Rapids
Rated no. 12
7.2
Good 7.2
Based on 595 reviews
Details
Reviews

Cleanliness
7.2
Comfort
7.6
Facilities
6.6
Food
3.0
Location
8.2
Overall 7.1 Good
Based on 524 reviews
Cleanliness
7.2
Comfort
7.6
Facilities
6.6
Food
3.0
Location
8.2
Cleanliness
8.0
Comfort
8.0
Facilities
6.0
Location
8.0
Staff
8.0
Cleanliness
7.0
Comfort
7.4
Location
8.1
Services
6.8
Staff
8.0
Cleanliness
7.0
Comfort
7.5
Facilities
6.5
Location
6.5
Overall
6.5
Cleanliness
7.7
Comfort
8.3
Facilities
8.0
Food
3.0
Location
7.7
Cleanliness
7.1
Comfort
7.5
Location
8.3
Services
7.1
Staff
8.1
Cleanliness
7.3
Comfort
7.7
Facilities
6.6
Location
8.3
Overall
7.3
Cleanliness
7.2
Comfort
7.6
Facilities
5.8
Location
8.2
Overall
6.4
Cleanliness
7.2
Comfort
7.7
Location
8.4
Services
7.3
Staff
8.2

Good 6.0
Pros: The motel had carts available for my bags. And an elevator. Room was mostly clean.
Cons: The $50 deposit. I use my card. payment was taken directly from my account. Even before I got in to my room. i do not have a bad history. Always on time and clean when i leave a room. Deposits are for cash payments!!
Poor 1.0
Cons: we selected this location because I was told that when we arrived at the airport someone from the hotel would pick us up for the airport and take us to the hotel . I called and was told it was too late for a ride and he would call me back with eather a taxi or someone else to come get us. We waited in the cold for about 45 min. no phone call so we had to get our own taxi and payed for it. also I was not happy with the sacked breakfast , it was not good. that is also why we chose this hotel because of the offer of breakfast. So we were very disapointed and will never chose baymont again.
Excellent 10.0
Pros: Clean, good location and great staff.
Cons: No.
Mediocre 2.0
Pros: Close to everything
Cons: Got to room, air conditioning not working, called front desk they came up right away but at ten o¿clock when we returned to our rooms the air still didn¿t work and was 80 degrees the whole night and couldn¿t sleep
Mediocre 3.0
Pros: The night desk person was very professional.
Cons: I choose this hotel because it had a shuttle to the airport. There was no mention of a preschedule needed on their website. When I checked in, I was told there was no shuttle that early in the morning. This needed to be made clear on their site.
Excellent 8.0
Pros: The restaurant in nearby parking lot
Cons: Pretty outdated appearance
Excellent 8.0
Pros: The rooms are exceptionally clean. I have stayed here several times, and it is consistently this clean!
Excellent 10.0
Pros: Nice place
Cons: all good
Poor 1.0
Pros: Only the price. I guess you get what you paid for
Cons: limited towels in room, elevator had dirty floors, windows dirty. Shady activity around the hotel. Saw a car sitting on bricks with all its tires removed.
Okay 5.0
Pros: Easy to find and get to
Cons: Booked room with kitchen, no silverware, pots, can opener, or dishes. Had to buy everything. Kitchen wasn¿t clean
Excellent 10.0
Pros: The friendly front desk attendant. The computers were running slow, one crashed, and the printer is temperamental at the least. She made lite of the situation and that really calmed things down. I didnt even notice that it took 20 min to get checked in
Cons: Not really some of the people staying were less than savory but you get that every where. All in all a great place to stay for the price.
Excellent 10.0
Pros: We love the manager there. This place is like our home we see and hear stuff that goes on but never a problem for us.
Cons: I can't say there's much bad they are trying to fix the stuff that needs to be fixed and try to keep it as clean as possible but alot of guests treat it badly and leave garbage all over.
Excellent 9.0
Pros: It was clean, beds very comfortable but could use heavier blankets. The desk host was excellent very courteous with a nice professional demeanor.
Cons: No swimming pool or hot tub. Need better remote control of tv volume. I'm hearing impaired and couldn't enjoy watching tv mostly because the volume is set to go only so high for those with no hearing issues.
Excellent 10.0
Pros: The staff. 
Cons: No
Excellent 10.0
Pros: Close to Meijer Gardens, restaurants are Close too
Cons: Na
Poor 1.0
Pros: I only liked that it gave me points tord my rewards.
Cons: Management said when I tried to stay another night that NO I couldn't book a another night.She said I was acting Strange along with some outta the wood work guest/customer who conveniently had said that too. I was embarrassed,Gold Member?? Wow
Good 7.0
Pros: Nice tv and room /premises, nice staff
Cons: Noisy appliances/room,somewhat shady patrons, stained towels
Excellent 8.0
Pros: Very easy to find and great location
Good 7.0
Pros: The price. The shower was missing the curtain
Excellent 9.0
Pros: Very friendly and helpful staff
Cons: The beds were very very hot. The cover on the mattress was perhaps the culprit ¿ it radiates so much heat back. Very uncomfortable.
Okay 5.0
Pros: The price
Cons: Not clean, stained linens.
Poor 1.0
Pros: Absolutely nothing, the staff was beyond rude and the hotel stunk of marijuana and cigarettes
Cons: Everything! It was a horrible experience that nobody should endure, the staff was very rude and disrespectful from the moment we arrived. The hotel smells like a bar, the rooms stink of cigarettes and marijuana. No clean towels or sheets in the rooms.YUCK
Poor 1.0
Pros: Good TV and bed
Cons: Toilet bowl breaking and spraying water all over the floor as I was getting out of the shower
Good 6.0
Pros: The customer service after the night we checked in, in the evening. The customer service was better in the morning but still told, their computer didn't show what my account shows. I got mystery fees.I'm very confused. Nothing was damaged,room checked.
Cons: I was given a room that had not been cleaned. I had to notify them & get a different room. The room hadn't had clean bed sheets, hadn't be vacuumed. There were possessions in the room still,there were dirty towels in the bathroom.& my holding fee was more
Mediocre 2.0
Pros: Nothing
Cons: Too much to list
Poor 1.0
Pros: Location
Cons: I was bite multiple times by spiders, they had to move my room due to first room shower head was broken
Poor 1.0
Pros: Leaving
Cons: It was dirty I took pictures and tried to get my issues resolved but all they did was write it down. When I asked for a manager they said the manager was out for a few days. I my sheets had blood on it but they didn't give me any new sheets.
Good 6.8
Okay 5.0
Pros: Clean room.
Cons: Noises from maintenance staff for hours in the early morning. Knocking, banging, drilling, door slamming. Aside from the noises, experience was good.
Poor 1.0
Pros: Staff gave us an upgraded room after our second dirty room wasn’t cleaned when requested during a 4.5 hour leave. However the marble counter fell and broke luckily it did not land on my foot.
Cons: Housekeeping does a very poor job. All three rooms we tried were dirty. The first two had absolutely disgusting floor conditions and the third had Liquid stuff on the cabinet by the fridge. Will not be returning.
Poor 1.0
Pros: The manager was wonderful and fixed what she could
Cons: The first room we were checked into had bloody fingerprints on the ceiling above the bed, and there were marks all over the walls. The second room wasnt better. It was musty, the caroet greasy. The beds were awful. The phone nor the tv worked. Very unhapp
Mediocre 3.0
Pros: Price.
Cons: Arrived after the front desk staff had an altercation with a guest. All of the front staff addressed the issues instead of someone out of the group helping the guest that were arriving. Dirty bedding, had to wait for the dryer for new ones; next day!
Good 6.0
Pros: Great location near 8 minutes from airport and nice rooms for the price. Would recommend this one, have stayed before and came back because of it.
Cons: Had to switch rooms as deadbolt would not latch and apparently there is not much money for maintenance in most hotels right now. The next room had to fight to get it to latch but it did so I stayed. Staff was great. Will recommend it.
Mediocre 2.0
Pros: Nothing
Cons: Yes, both rooms they put me in was dirty there was hair everywhere worst experience ever
Mediocre 3.0
Pros: Nothing
Cons: The smell, the staff
Mediocre 2.0
Pros: Location was great
Cons: Everything else. Hotel was not clean, run down and small. Very bad smell and air conditioning didn’t work well.
Good 6.0
Pros: Location
Cons: No pool no breakfast unprofessional staff
Okay 4.0
Pros: It was close to shopping and the highways.
Cons: There was no housekeeping at all while we were in the room. The first room we had, the door didn't shut, you could push it open anytime. The elevator was out of order on checkout day, and we were on the 3rd floor. It was disappointing.
Good 6.0
Pros: Nothing
Cons: The slow as crap check in after making reservations online, and asking for a late check-out,maids were constantly knocking every 15 minutes after 11
Mediocre 3.0
Pros: The location was perfect for my purpose. Easy to get to, also.
Cons: Unsavory guests arguing in hallway both nights of the stay-1/2 hour one night-staff did nothing. Room not cleaned, not even fresh towels. A refund should have been offered. Elevator was broken the day we left. Quality is not what it used to be.
Okay 5.0
Pros: The location the room was not clean they didn’t have a housekeeping I was
Poor 1.0
Pros: I didn’t like anything about the hotel the rooms were very dirty had to by my on sheets because it was very nasty the chair inside of the room were very nasty and dirty they didn’t clean the bathroom probably there was hair all in there .
Cons: I think I stated it all in the first one I had to stay because it was already paid for on line but I would be gladly to have my money back
Mediocre 3.0
Pros: location
Cons: cleanliness, a staff member was rude, there wasnt any place too sit outside such as a bench or patio
Poor 1.0
Pros: Location
Cons: Everything it was dirty the third shift crew was good the front desk was good as far as customer service but the hotel need better really need to do better
Okay 4.0
Pros: The bed
Cons: No
Good 7.0
Pros: Quiet
Cons: Our room keys expired daily and did not work causing trips to the service desk for activation
Good 6.0
Pros: Quiet
Cons: Location
Okay 4.0
Pros: The room was relatively neat and did not smell. Breakfast was good and they were very nice about keeping it serviced.
Cons: Reeked of marijuana and staff didn't seem to care or think that it was unacceptable to have to walk through the smell and smoke to get to our room. We specifically requested NON-SMOKING but they didn't even offer to move us to an area that didn't reek.
Excellent 8.5
Good 6.5
Mediocre 2.5
Pros: Nothing. I was unable to stay due to a family emergency.
Cons: The fact that I was billed twice for a room I did not get to stay in.
Okay 4.8
Pros: When I had a problem the staff was helpful.
Cons: First room that gave me was dirty had to change it...2nd room was better, but twice in the morning I went downstairs to get coffee and both times all the coffee was out... then I tried to buy a pop from the vending machine, it took my money, but every selection was sold out. Staff was happy to give my money back. I drank sink water.
Good 6.5
Okay 4.2
Pros: Good location, continental breakfast
Cons: Dirty dirty..... Bathroom with hair all over floor. Wall was nasty by the toilet.
Excellent 10.0
Pros: We stayed for a Friday night and had no complaints. The desk staff even helped point us to a late night pizza delivery. Room was great and clean and large and the breakfast looked amazing. Got a great deal a day would stay here again.
Okay 4.8
Pros: I liked the cleaning staff coming into the lounge area and plugging in vacuum while I was on phone. Then not stopping and saying they have to clean now.
Good 7.7
Pros: Nice enough for the price, pretty standard. Everything was clean even if it wasn't the most stylish of hotels. Enjoyed our stay.
Good 6.8
Pros: Very courteous staff.
Cons: Noise from the room next door
Good 6.2
Pros: The room was clean and well appointed.
Cons: The stair well leading to the side exit was dirty, and the dirty door had been propped open, probably for smokers. It was a security risk. The breakfast area was crowded with tables pushed together, and it could have been cleaner, although the staff was working hard. The staff were not prepared to answer questions about local fine dining.
Excellent 8.0
Pros: Good service
Cons: Short stay
Baymont by Wyndham Grand Rapids Airport - Grand Rapids
Rated no. 13
7.1
Good 7.1
Based on 524 reviews
Details
Reviews

Cleanliness
7.1
Comfort
7.1
Facilities
7.1
Location
8.0
Overall
7.0
Overall 7.0 Good
Based on 270 reviews
Cleanliness
7.1
Comfort
7.1
Facilities
7.1
Location
8.0
Overall
7.0
Cleanliness
4.0
Comfort
4.0
Facilities
4.0
Location
4.0
Overall
4.0
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
8.0
Overall
6.0
Cleanliness
6.8
Comfort
6.3
Location
7.8
Services
6.3
Staff
7.4
Cleanliness
8.0
Comfort
7.0
Facilities
6.0
Location
8.0
Overall
7.0
Cleanliness
7.7
Comfort
8.8
Facilities
7.7
Location
8.5
Overall
8.0
Cleanliness
7.2
Comfort
7.2
Location
8.1
Overall
4.0
Services
6.9
Cleanliness
6.7
Comfort
7.0
Facilities
7.0
Location
8.0
Overall
6.0
Cleanliness
7.1
Comfort
7.3
Facilities
10.0
Location
7.9
Overall
10.0
Cleanliness
7.5
Comfort
7.2
Location
7.7
Services
7.2
Staff
8.2

Excellent 10.0
Pros: I would like to give the staff and house keeping amazing props for being short staffed. They go the extra mile to make things pleasant.
Excellent 10.0
Cons: Peoe.qeee nice
Okay 5.0
Pros: Close to the stores abs highway
Cons: Not as clean as it could be
Good 7.0
Pros: It was a good room for the money. Nothing fancy. The bed was nice.
Cons: Could of used a bigger box of tissue in the room. And more towels.
Okay 4.0
Mediocre 2.0
Pros: No breakfast.
Cons: Very bad experience with staff.
Excellent 10.0
Pros: Peaceful
Cons: no
Excellent 8.0
Pros: I might be a fan because I'm Tyler Russell Bloom and that is my hotel.
Cons: My rooms door latch would not shut with out having to mess with it. The hallways were kind of messy like they hadn't been vaccumed in a long time.
Poor 1.0
Cons: The mattress in our room sunk in and was very uncomfortable did not sleep. The floor was dirty did not look clean at all and the room overall felt dirty. Also after ordering the room online I was told it was not available and had to pay more have receipt
Excellent 10.0
Pros: Very clean
Cons: Noisy
Okay 4.0
Pros: The price was cheap
Cons: The matress on the bed was flat and very hard. Felt like a really old matress.
Mediocre 3.0
Pros: The hotel has cockroaches
Mediocre 3.0
Pros: Great location!
Cons: This place was short staffed. The employees were doing the best that they could, but they need more help. Our room was not cleaned on one of the days, and they did not have enough towels. The wifi did not work at all, so I had to use up all my data.
Poor 1.0
Pros: The staff was friendly at the front desk.
Cons: The room was the size of a dorm room. It smelled heavily of fresh cigarette smoke. The place was dirty with hair all over.
Excellent 8.0
Pros: I love the fact that they are pet friendly.
Excellent 8.0
Pros: Location is better
Cons: Not clean enough
Excellent 8.0
Pros: Great price, close to the freeway. Fine for a night.
Cons: Cleanliness could be improved both within the rooms and in the hallways. Guests near us were rowdy all night long drinking/partying. Maybe not a great place for families.
Excellent 10.0
Pros: Hospitality
Cons: No
Mediocre 3.0
Pros: The location was convenient both to the highway and to the airport.
Cons: It's difficult to pinpoint what makes a hotel, even an inexpensive one, feel safe, clean, and hospitable. Whatever that is, this hotel did not have it.
Poor 1.0
Pros: nothing just nasty
Excellent 8.0
Pros: Hot water in the morning.
Cons: Outside corridor was dirty.
Excellent 8.5
Pros: I enjoyed the layout of the room and thought it was definitely a good place to stay when you're on a budget
Good 6.2
Pros: Clean room, easy access, 20% off breakfast at IHOP. Daytime desk person worked hard to bring us a hair dryer.
Cons: No return phone call from night desk clerk, no hair dryer in room, we asked for our room not to be cleaned/disturbed for the 2nd night stay, but it was done anyway. Only a few channels on the TV; most of them didn't come in too clearly. Only one ice machine.
Excellent 8.0
Pros: Close to interstate, local restaurants, and airport.
Cons: Still hard to accept a budget motel for $120 per night.
Okay 4.8
Pros: Ever since they remodeled the hotel is great inside. The outside looks as if they're working on it right now too. Appears like that'll be up to par soon as well.
Cons: I don't know how this hotel has any return business. Their management, or should I say manager, is extremely difficult to deal with. It's a younger woman, I believe her name is Amy, comes off very nice at first but if you spend longer lengths of time at the hotel she tries her hardest to get rid of you. What makes it the worst is that she does so in conniving ways to make herself come out looking like the good person in the end. I would make this my destination every time I'm in Grand Rapids if they do something about this issue. Until then I'll continue to take my business elsewhere.
Good 6.3
Pros: Was upgraded to a nice king room after a mix up, I had been given a room which was already occupied. My husband and I enjoyed the bigger room.
Cons: Very small bathroom. Dog was unsettled most of the evening because of the noise from the outside walkway.
Okay 5.0
Pros: It was close to the highway and to places to eat. Plus it had free WiFi.
Cons: The beds were extremely uncomfortable, the ceiling was peeling, shower drain didn't work, not enough towels for two people for the weekend and didn't offer breakfast.
Excellent 9.3
Pros: RRI was very clean, the beds were soft and pleasant, and they were dog friendly so Ella the Wonderdog felt welcome too.
Cons: We stayed over 4th of July, and there were a lot of hooligans who weren't respecting the "No Fireworks after Midnight" thought. It would've been nice if the staff could've taken action on this.
Red Roof Inn Grand Rapids Airport - Grand Rapids
Rated no. 14
7.0
Good 7.0
Based on 270 reviews
Details
Reviews

Cleanliness
6.6
Comfort
6.9
Facilities
6.6
Location
7.6
Overall
6.2
Overall 6.3 Good
Based on 1,547 reviews
Cleanliness
6.6
Comfort
6.9
Facilities
6.6
Location
7.6
Overall
6.2
Cleanliness
6.0
Comfort
6.0
Facilities
6.0
Location
6.0
Overall
6.0
Cleanliness
3.3
Comfort
4.5
Facilities
4.0
Location
5.6
Overall
4.3
Cleanliness
6.2
Comfort
6.5
Location
7.4
Services
6.0
Staff
7.3
Cleanliness
8.0
Comfort
8.0
Facilities
8.0
Location
9.3
Overall
8.6
Cleanliness
6.6
Comfort
8.0
Facilities
7.6
Location
8.1
Overall
7.6
Cleanliness
6.8
Comfort
7.0
Location
7.6
Services
6.5
Staff
7.7
Cleanliness
6.6
Comfort
7.2
Facilities
8.6
Location
7.6
Overall
7.3
Cleanliness
7.1
Comfort
7.4
Facilities
6.4
Location
7.8
Overall
5.8
Cleanliness
7.0
Comfort
7.2
Location
7.8
Services
6.8
Staff
7.5

Poor 1.0
Pros: Location
Cons: Walls too thin. Loud you hear every movement above you below you and outside your door. People in the hallways just hanging out all times of the night. The AC wasn¿t working I had to switch rooms twice but it wasn¿t any better. Miserable stay.
Mediocre 3.0
Pros: It would be a great spot if they just cleaned it up a little and put in the time and energy it took to train staff but as it stands it¿s more motel than hotel.
Cons: Bad manager, rude and dispassionate. People deserve respect and kindness whether they are actively staying in the hotel or checked out.
Okay 4.0
Pros: The Manager was helpful and accommodating.
Cons: The hotel needs a deep cleaning, the hallways had trash in them left by guest, I never saw any cleaning staff, the hotel was noisy most of the evenings I stayed there, the elevator is in the back of the building, people standing at the back door smoking.
Mediocre 3.0
Pros: The front desk workers when we arrived were nice. The maintenance also tried to fix our issue and was nice. The location of hotel was good.
Cons: The room smelled like smoke, there was no door to the bathroom in the first room they gave us. In the second room the toilet didn't work and we had to buy our own toilet paper. Not to mention rooms were outdated and the ice maker didn't work either.
Poor 1.0
Pros: Nothing at all.
Cons: The hotel was filthy. The rooms were filthy! The staff was arrogant. The restrooms had feces on the floor. Nitrous containers littered the hallways. I could go on and on. This is BY far the worst hotel I've ever stayed in.
Mediocre 3.0
Pros: The hotel was close to every place we were going to while in Michigan.
Cons: The hallways & elevator, dirty & writing on doors inside, flooring was sticky and nasty. The entrance way on the back- side where the smokers gathered, they left their evidence on the sidewalks and ground. The noise level was horrible.
Mediocre 2.0
Poor 1.0
Pros: Nothing!!!! Hotel is a drug hotel.
Cons: I did not like anything. Blood on sheets, pillow case, burn stains on toilet, smoke detector hanging off wall, mold around air unit.
Mediocre 2.0
Pros: Location
Cons: Outside doors were not secure. Strong smell of cannabis and tobacco. Black mold in bathroom walls and ceiling. Chewed up gum stuck on outlet.
Mediocre 2.0
Pros: None
Cons: Rooms were not clean, damaged, and I shared significant safety concerns while staying at the hotel.
Good 6.0
Pros: Didn’t know there was a break fast or where or when. The smoke detector was. Covered. When I told the front desk they said just take the bag off. I said I am too short. The pool was so dirty that you could not see the bottom. In the 3 ft area. The hot tub was closed. Some of the doors were cracked. And there was a deck with chairs but threre were no chusion. The
Cons: The pool. And the lack of conversation about breakfast.
Poor 1.0
Pros: I liked that the hotel is located near a lot of restaurants and stores, but I do not like how hard it was to find the hotel itself. It's hidden behind stores and a car lot.
Cons: The front desk attendants were incredibly rude, and uninterested in my happiness with my stay. The carpets are filthy, the other guests caused a ruckus all day and night, and they didn't have the basic things I needed in my room. (Towels, blankets, etc)
Mediocre 3.0
Pros: The bed was very comfortable and the shower was good.
Cons: This hotel should have not had a 3 star rating. It was very very dirty. What resent updates it had was very badly done. Glue not wiped off the newly laminate floors.Tile grout splashed on walls. This place is very tired and needs to be completely cleaned
Mediocre 3.0
Pros: Great location near a lot of stores and restaurants and only a 10-15 minute drive from downtown.
Cons: Hotel definitely can be cleaner. Looks a bit outdated and vandalized.
Poor 1.0
Pros: Location
Cons: The hotel was very dirty. Trash through the hallways. The pool was gross and green. The room was disgusting and falling apart. The sheets has lots of stains and did not look to be changed. There was a bright yellow stain in the middle of the sheets.
Poor 1.0
Pros: Beds was comfy until got bitten by bed bugs and left quicky.Shower head was nice.
Cons: Outside not kept up. Side doors propped open for anyone to walk in. Trash and cig buds everywhere.Hallways dirty.One bath towel in room.No towels in pool area. Pool area dirty pool water merky hot tub non working.Hallways smell of cigarette smoke.BED BUGS!!! Yes guests bring them into the hotel while traveling. I know! I usually check beds upon arrival. But gave the benefjt of the doubt and also didn't think it would happen to me. WRONG!!!!! The bed was infested had babies and all!!!! Was only in the room 3 hours......And had to drive 4.5 hours back home. Our trip was ruined.Hotel said we were gonna be refunded. Have yet to see the money or hear from management.
Poor 1.0
Pros: Check out
Cons: Customer service is the absolute worst! My children were still in the pool when the staff shut the lights off. Manager threatened to call the cops on me when I went to file a complaint with him!
Poor 1.0
Pros: Absolutely nothing.
Cons: Room was filthy and unsafe.
Poor 1.0
Pros: nothing
Cons: it was dirty and the pool was filthy
Okay 4.0
Pros: The bed was comfortable.
Cons: The floors in the hall were disgusting!! The walls were disgusting. The elevator was disgusting. The staff was rude. I was woken up at 9:15 in the morning and told it was check out time by housekeeping. Checkout is at 11.
Poor 1.0
Cons: No glasses, toilet paper, or washcloths. Only one bath towel for the two of us. Dirty hall carpets. Strong smoke odors in hallways. Toilet plunger left in elevator. Desk rep checked in wrong person, with a different room rate.
Poor 1.0
Pros: This was the most disgusting hotel I have ever seen. Nothing good about it except location.
Cons: Even with a mask on I could barely walk to my room because hallways smelled of vomit, beer and marijuana. Stains everywhere, no chair in room, power went out and could not fix or give me another room. Health Dept needs to be notified and place shut down
Mediocre 3.0
Pros: The staff was amazing I only met one member but she was super helpful
Cons: Black mold in the bathroom,faucet on sink is broken,no one cleaned mirrors,carpet was filthy in room and hallway
Poor 1.0
Pros: Nothing
Poor 1.0
Cons: There was a drug deal going on in the parking lot....I called the police to report what I saw and left immediately!
Mediocre 3.0
Pros: Nothing really it was a dump
Cons: The entire experience was aweful. No explanation of any of the amenities no WiFi password given no channels guide or directory in the room. My sheets had stains on them and they never came to give me fresh towels or change the bedding!! Fridge didn¿t wor
Poor 1.0
Pros: Price
Cons: Not clean Had to ask staff six times for help to get in the room because of room change or key card not working
Excellent 9.0
Pros: The staff where amazing!
Cons: The handicap room was not accessible for anyone in wheelchair. Plus, no shower chairs. However the staff moved us to a bigger room which so so appreciated!
Okay 4.0
Pros: It either but he is the manager there his customer service is excellent
Cons: It¿s dirty
Mediocre 3.6
Excellent 9.0
Pros: I liked that the room was very nicely priced and even quiet considering how big the hotel was. The hot water was really hot and didn't run out. The bed was pretty comfortable too.
Cons: There was 1 night staff woman who was very rude and snippy. She acted like she was inconvenienced by redoing my door cards. I didn't realize that I was paying for her to hangout with her boyfriend in the lobby all night.
Okay 4.0
Pros: The location
Cons: Halls filthy maybe vacuumed once in 5 days, I would think without cleaning the rooms daily at least that could be done, sooo..... are they sanitizing daily common areas for their guests safety??? I doubt it. I won¿t stay there again. Also fire alarm 1 n
Okay 5.0
Cons: I was misled while searching for hotels and selling false information.
Excellent 10.0
Pros: I was expecting a standard room but assigned a much nicer one. It was a pleasant surprise.
Cons: I couldn't get into my room. They had me as checking out that morning instead of the following morning, even though my reservation correctly said what day of check out.
Mediocre 3.0
Pros: The location
Cons: Hotel hallways smelled like marijuana, bathroom vent had wires hanging out of it. Burn holes in carpet
Excellent 10.0
Pros: Location in reference to my visit to Grand Rapids.
Cons: Nothing I can complain about.
Mediocre 3.0
Pros: I liked that it's ushaly quiet.
Cons: They didnt give me a room with two beds after I booked,requested and then asked spisiphicly for a room with double beds.
Okay 4.0
Pros: I liked the fact that it is affordable and easy to book a room and get into and out of. I like the big rooms and bathroom sizes.
Cons: The staff are kinda bitchy. They really don't take there guest's request's or issues seriously or any Problems they are having. I have had more than any other hotel I don't know. Or They promis look into something and never get back to you.
Mediocre 3.0
Pros: Hotel not in good condition
Good 7.0
Pros: I have been staying there for 2 years for businese. Its convenient but the place could be cleaned up deeply. It was great a uwar ago but see it get lwt go some
Excellent 8.0
Pros: The shower pressure was good and the price.
Cons: I heard everything that was going on in the halls The walls are very thin
Good 6.0
Pros: Location
Cons: Poor clean
Okay 4.0
Pros: The manager was great.
Cons: You could smell weed everywhere. The hotel was not very clean. The bed was super hard. We were woken up by other guests several times. 4 the first night and 6 the next. I called to the front office several times but no answer
Okay 5.0
Cons: Stained chair, sticky surfaces, broken door, clogged tub
Okay 4.0
Pros: Location
Cons: Hallways was dirty, garbage laying around, first room the heat didn't work and the bed skirt was dirty, got a different room and that was OK except one curtain was hanging off the rod
Okay 4.0
Pros: The location was great the hotel however was not good.
Cons: There was a smell of weed throughout the halls and room the bedspreads had stains the lampshade had writing of the words love on the inside stains on the ceiling there was puke by a laundry bin just outside he elevator.Checked out 15 mins after we arrived
Good 6.0
Pros: Nice clean room
Cons: the Russian lady in charge i work til 3 or 4 am and so I overslept and she was at my door screaming her head off cuz I overslept
Excellent 10.0
Pros: Area this is located has many options for eats
Excellent 10.0
Pros: The kitchen. It's like living in your own apartment. Even if you don't cook all the restaurants are in the area either order delivery or go to your favorite restaurant.
Okay 4.0
Pros: The price
Cons: Not clean they never vacuum the hallway the front elevator has been broken for months I wouldn't touch the pool with a 10 foot pole etc.etc.etc.!!!!Oh and people slamming doors all hours of the night!
Excellent 10.0
Pros: Location and cleanliness
Cons: The internet had a lot of interruptions and I did not get any room service for my 8 day stay.
Good 7.0
Pros: Easy to get too
Cons: I kept asking for service and got ignored everytime
Excellent 10.0
Pros: Always friendly staff
Cons: No.
Excellent 8.0
Pros: The staff were exceptional. Friendly, nice, courteous and will to do anything to make guests happy and comfortable.
Cons: The main thing that I did not like about this horel was the abundance of pot smoking in the rooms. You could smell this in the hallways and in the elevator. Hotel says it is non-smoking, that should hold true for Marijuana as well as cigarettes.
Good 6.0
Mediocre 2.0
Pros: The only good part was Nate who worked the front desk. Otherwise this place is horrible. Do not stay here. The location is sketchy. The hotel is rundown and dirty. The other front desk person (an large old lady with white hair) is lazy & inept as can be. She made everyone wait until 3pm to check in saying no rooms were ready until then. I mean really? No rooms at 2:30pm but magically they’re all ready at 3pm? Lies. She was just too lazy to do her job. So the result of that is 10 groups of people waiting to check in at the same time all while trying to social distance while it’s also raining outside. You get the picture now? And poor Nate (the hardworking front desk guy) is running around like crazy trying to make everyone happy by getting us checked in quickly. The lady was even there at 3pm so I mentioned maybe she should help out and she said the other computer was not working which Nate replied was untrue & she still didn’t help out for another 15 minutes after that. She’s horrible! I’ll never go back to this hotel - ever!
Cons: Bathroom was dirty. Shower matt was damaged and filthy underneath. Elevator & hallways were filthy. Carpet was stained all over the place. Do not stay here if with your family. There were parties going all night until 2-3am in other rooms and noisy people in the hallways all night. When we finally got our room, we go in and there is one set of towels only. One. 🤔 There were many other hotels around. Go to one of them. This place is awful (except for Nate at the front desk; he’s great).
Good 6.0
Pros: Location The new General Manager is awesome!
Cons: The Regional Manager?is absolutely horrible! She needs to be fired. I am filing multiple complaints about her.
Good 6.0
Pros: Not much
Cons: Parking lot and hallways very dirty. Left ASAP in the morning.
Good 6.0
Pros: Hard to judge because we had covid so the reasons I booked the hotel weren’t available: bar, breakfast, pool. My room was very clean, the bed super comfortable and quiet.
Cons: Also due to covid, the hallways were pretty messy but it was the evening and the cleaning staff had gone home. I could tell people were smoking in the hotel- halls.
Okay 4.8
Pros: The staff was really nice.
Cons: Hallways smelled like smoke and weed despite it being a non-smoking hotel. The lock at the top of my door (clasp not deadbolt) did not work. When entering the bathroom, there were stains on the tile walls and the door handle was not properly attached. Bedroom had not been dusted and had a spider hanging from one of the lamps. Stains all over the hallway carpet, and inside the room carpet; also questionably on the duvet. Floor is VERY creaky and walls are paper thin, you can hear everything everywhere. I don’t usually leave reviews but this shocked me as the reviews for this place were reasonable when I read them before booking. Especially as a solo traveling female, I did not feel safe or comfortable.
Good 7.0
Pros: Location and price.
Cons: Smell of marijuana throughout the facility.
Good 7.0
Pros: The staff are always pleasant. Only because of COVID and less staffing was it less then normal, but Ive been there enough to know how nice it normally is. Ill be back on my next business trip to the area
Good 6.0
Pros: Price
Cons: Location and noisy
Excellent 8.2
Pros: Staff was very friendly and courteous. The facility was clean.
Cons: We ordered a room online, and while I knew the room wouldn't be ready for a little while, I had to check back 4 times over the course of 2 hours, waiting for our room to be ready.
Mediocre 2.0
Pros: Pillows were comfy
Cons: Poor breakfast selection, dog feces in hallway by the elevator, room mediocre, drug useage by other guests on our floor. Staff knocked on our door at 11pm at night acusing is of “smelling pot” outside our room. When asked to speak to manager, they refused. Found out from staff the next day, they located the room which the pot order was coming from..,.no apologies to us for their accusations. WILL NOT STAY AT THIS HOTEL EVER.. Hotel entrance is hard to find for people out of town,
Good 7.8
Excellent 8.2
Pros: I liked how how comfortable the rooms were
Cons: I didn't like how small the TVs were.
Excellent 8.5
Pros: The Wyndham is drive that sets it a little way off the main road reducing traffic noise. It's lobby is beautiful and spacious with a nice coffee bar. The staff are friendly, helpful, always available, and keep track of small details for you. The rooms are well equipped having a small refrigerator, spacious desk, adequate lighting, and good electrical outlet availability for your extra electronics.
Cons: While the following items may not be obvious to the casual observer, hotel room and maintenance staffing should catch them. The shower curtain was damaged all along the mounting hardware, some hair rubber bands were left on the edge of the sink, and one of the hinges was damaged on the cabinet enclosing the refrigerator.
Okay 4.5
Pros: Receptionists at front desk were very friendly
Cons: Hotel was unclean. Sheets in our bed had not been changed from previous guests.
Excellent 8.0
Cons: Breakfast not included in the price
Mediocre 3.1
Pros: Location and availability
Cons: It is at a quality of 70$ hotel.
Okay 4.0
Pros: Availability
Cons: The hotel looks and smells old. It's certainly not worth 150$/nt
Excellent 10.0
Pros: This hotel went above and beyond for us! Our room was incredibly clean, the staff was extremely friendly, and the pool area was immaculately clean. Overall, I'd give this hotel a 10/10 for the cost and our stay.
Good 6.0
Pros: The cost was reasonable. The location was hard to find, but of off the busy street. Quiet setting with no street noise.
Cons: The carpeting in the rooms was old and should to be replaced. The hallway carpeting requires a through cleaning. The stairwells had trash (empty bottles, candy wrappers, etc) on the steps and in the corners.
Mediocre 3.7
Pros: Nothing
Cons: Difficult to find, had to hunt down front desk help, and the location of elevator! Lobby and elevator are on complete opposite sides of building. Did someone actually get paid to design and layout floorplan????
Excellent 9.7
Cons: Needed a small free breakfast Otherwise it was great
Excellent 8.5
Pros: Beds were comfortable. Refrigerator in room. Restaurants close by.
Cons: Toilet was dirty. There was pee visibly under the seat. Bottom of tub may have been clean but looked grungy. Very squeaky floors. Could hear the people above us every time they walked. Elevator very difficult to find. Help from the front desk to find it should be standard.
Excellent 10.0
Pros: The staff at the hotel was excellent. The room was very clean and comfortable. The problem is that we could hear every footstep from the people above us. They were not doing anything excessive its just that the floors speak.
Cons: The noise
Mediocre 2.2
Pros: Absolutely Nothing.
Cons: Our room was not clean. The pool had dirt and other stuff floating in it. The room next to us was loud and noisy all night. When I spoke to Kira Edwards upon my checkout. She gave me a song&dance about how she and the hotel weren't responsible for the loud guest.We took pictures of our room. The shower had mildew in the corner,the sheets were dirty.We requested more towels. Never got them. We were told housekeeping had them and would bring them to our room.
Excellent 10.0
Cons: Good bed
Good 6.2
Pros: The room was very clean, comfortable and overall the hotel was pretty nice. Nice gym facility and pool.
Cons: No complimentary breakfast which I thought was interesting because every other hotel I've stayed in on 28th street has one, and a dinner each night. But the most irritating part was that if I went to get breakfast in the restaurant, I couldn't tip the server on my credit card. If I'm on a business trip, I'm on the company credit card...why do you have a set up where your employees can't be tipped that way? Seems archaic. I also had no welcome/information book in my room to know what's what with the hotel or surrounding area. Not a terrible thing but it was still a tad annoying when I had no TV guide or restaurant guide when I wanted dinner. Overall the hotel was nice, but I'll be honest, for the price I paid I won't be staying there again. There are several other hotels for cheaper that offer more.
Wyndham Garden Grand Rapids Airport - Grand Rapids
Rated no. 15
6.3
Good 6.3
Based on 1,547 reviews
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