Pros: Everything was perfect.
Pros: The staff were nice and helpful, pickup and drop-off went smoothly
Cons: The fuel policy was same-to-same, which is much less convenient than full-to-full
Pros: Staff were helpful and turnaround time was quick, we were glad it was open on Sunday!!
Cons: I had a situation that i'm not happy about. The wind screen had a small crack on the driver side and the crack got bigger every day. I had to pay 400€ for the damage and is not right. How many people look at the wind screen when they rent a vehicle. Can you come back to me with a solution? Thank you
All perfectly handled
Pros: The staff was professional and the entire process of car hire was an excellent experience. Its a true value for money. So impressed!!!
Cons: None except the excgange rate difference.
Feeling slightly unwelcome
Pros: Efficient staff, and a swift process to return, and the requested taxi arrived quite speedily.
Cons: Someone literally parked their car smack in the center of the two available spaces as we were driving into the lot to drop off the car. We had to park temporarily blocking another vehicle in until they moved again. The office itself was chill and bare, with no real place to wait.
Premium location, affordable price
Pros: The car was new and in really good shape, very clean and with many options.
Cons: The fact that i had to find by myself the car. A person to conduct you at the car would be nice.
Everything was fine . Nice small run a round car
Pros: Lady at the desk was looking lovely and look after me after a small problem . Pity I can't remember her name
Cons: Everything thing I wanted few 3 days . Thank you
Could have been better
Pros: They gave me a refund for the GPS issue.
Cons: GPS was not working. They charged a 250 euro deposit eve though I paid through credit card. The car was not in good shape.
Cons: The jeep had an issue with the "start and stop" and after driving it, it would randomly slow down. I would have to restart the car to get it working again. I contacted Enterprise immediately when I had the problem and they sent a mechanic. Instead of towing the car, he made me drive the jeep and follow him to a garage. The mechanic left when we arrived at the garage. When I entered the garage and explained my issue, the garage said that they do not service jeeps and cannot help me. I had no choice but to drive back to my hotel. I called enterprise when I returned to the hotel, explaining my situation and they did nothing to continue to resolve the situation. I was forced to drive the malfuncrioning and potentially dangerous vehicle.
Enterprise has 9 car hire locations in Cologne. Take a look at our Enterprise hire location map to find the best car hires near you.