Pros: They said "no" when I asked them if they could drop me off to my hotel, which was only about two kilometers away.
Cons: Better customer service
Cons: Needed help getting my heavy bags to terminal
Pros: Force me to take full coverage insurance and told me the insurance I had purchased here was useless
Pros: Staff were very helpful and friendly
Cons: All the tools to change the tire that blew were not present and the spare had a plug in it, which is dangerous to drive around in
The car wasn't available. . .I would like a full refund at the minimum
Cons: The car wasn't there!!! I had to scramble to find a new car
Pros: excellente servicio y buenos carros en disponibilidad..
Bait and switch
Cons: Said the insurance I bought wasn’t valid. Then the price of the car rental itself has gone up. So I walked away from the reservation and dealt with cab rides through out my vacation. Not the end of the world but certainly not a positive on the car rental.
I rented an automatic.
Pros: The car was ok, it had a lot of miles, it was clean but it had way too many scratches all over the body.
Cons: I rented an automatic transmission car and they did not had automatics, they only had manuals, Hard when you have a back problem.
They were selling cars for a higher price! To no reservation people
Cons: Company is hard to find and off site.
the price of the insurance doble the cost of the o
Pros: It was not right at the airport, but close and had shuttle service
Cons: I got a Insurance from the web page, but when I got to the pick up place, they told my the insurace I buy did not cover the car I rented, so had to get another insurance at the pick up place, and the price doble the cost of the car.
Good people, not much saving
Pros: Friendly staff, great vehicle, no problems at all.
Cons: i called enterprise to get a quote on a car seat and the rates are different from the website and i was given wrong info, when i showed up they wanted to charge me $12 a day!!! i refused and bought one at a walmart instead. Insurance was forced on me without having the credit card disclosure where it shows i have coverage.
Full-size (Class Full-size Van or similar) is the most frequently booked car hire type from Enterprise in Guatemala City.
Enterprise has 8 car hire locations in Guatemala City. Take a look at our Enterprise hire location map to find the best car hires near you.