Pros: Staff were nice enough. Car clean and ran great.
Cons: Everything was good, could be just the language barrier kept this from being excellent
Pros: Nothing, avoid at all costs
Cons: We booked the rental online for $60. When we showed up to the airport to pick up the rental they tried to charge me $200 plus a deposit of $1000! This was never shown online that I would have to pay this extra charges, we travel all over the world and have never had an experience like this.
Pros: Nothing from the beginig
Cons: I’m putting a complain online and if it isn’t working I’ll sue the company
Cons: Drop off
Cons: My reservation was $67 when I got there they wanted to charge an additional $100 for insurance. I told them my credit card includes collision insurance but they also wanted third party protection insurance. They asked for proof of that in order to waive the insurance, that’s should be disclosed at the time of making the reservation online.
Cons: La dirección de la agencia no es la correcta se mudaron al aeropuerto y el número de teléfono no existe. Por lo tanto si no hablas español y no conoces un poco Guatemala no podrás recuperar el coche.
Cons: All. From having the car ready on time, we were waiting almost an hour because the were washing the car. We were there with 2 babies under one year old. Besides the staff wasn't friendly or even helpful. They charges a insurance usless
Cons: I think the price could be better price
Pros: The prices they show online
Cons: If they would have actually put the real price of the vehicle to rent. I bought the insurance online and when i got there the day of my trip they said i HAD to buy another insurance that was more money then the actual cost of the 2 week renting price. That's a scam to me.
Cons: Give me one price and charge different plus they charge me insurance in USA + other in Guatemala so I paid 2 insurance I paid for insurance more than the car rental that's ridiculous
Cons: Lighter tint on windshield can’t see at night
Pros: Staff was friendly enough but
Cons: Extra charges for liability insurance were excessive. Also getting charged $250 US for a few minor scratches was ridiculous, especially since they don't fix anything, collecting $ for "damages" is another source of revenue for them. not enough room to describe in detail herel, RENTER BE AWARE.
Full-size (Class Full-size Van or similar) is the most frequently booked car hire type from Dollar in Guatemala City.
Dollar has 2 car hire locations in Guatemala City. Take a look at our Dollar hire location map to find the best car hires near you.