4.0
I booked a VW Polo, I was handed the keys to a Fiat Panda. Chap behind desk advised ‘they’re in the same class from our point of view’. Really?! That’s a bit of a stretch….in the wrong direction.Reviewed 1 Jun 2026
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10.0
Everything from the pick up and drop off was flawless, the vehichle it self was new and so comfortable. I'm extremely pleased with the experienceReviewed 31 May 2026
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4.0
Quick and easy to rent. No one did a walk around inspection of the car. It was parked in a garage with poor lighting, so you couldn't see any scratches or minor damage. When dropping off the car. No one checked for damage.Reviewed 30 May 2026
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2.0
Despite saying no to every optional package the agent tried to imply was necessary, they snuck in a $110 loss damage waiver on my 2.5 day trip. Poor form and bad business.Reviewed 30 May 2026
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10.0
The lady that helped us was very nice and professional and very helpful.Reviewed 29 May 2026
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10.0
Customer Service was real good got in and out very quicklyReviewed 29 May 2026
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2.0
When I landed the rental counter was already closed, and their neighboring counter, Hertz, who owns them, would not help. There was a sign just to come back in the morning. I took an Uber to my hotel, then came back in the morning to pick up the car. However, the counter agent was incredibly rude and said that everyone will have to wait since no cars were available. I called the national customer service number, and after waiting on hold to talk with someone, I was told that only the local counter agent could help me, and that there was nothing the representative on the phone could do. After waiting for over an hour, she realized she could borrow a car from Hertz, which I then received. I would avoid Dollar and choose a different company in the future.Reviewed 27 May 2026
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2.0
1.5 hours in the car pickupline to get the car and then was charged 3 times for it because there system was having issues.Reviewed 27 May 2026
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2.0
I rented a SUV for pickup the same morning of rental. When i arrived for my pickup the Dollar rep wasn’t pleased i went through kayak and told me there was a 4 hr wait time after rental was booked. She said I shouldn’t use kayak. She said I wasn’t going to get a suv and i could go wait and come back. This delayed my travel. I kept staying near the counter and was staying nice to the agent. It was not busy and she finally motioned for me to return to counter. she said i can give you a kia but your not getting an suv and the price will not come down so what do you want to do? I had no option but to take the kia car and make do. I am very unhappy w the service of the dollar rep and the vehicle i was forced to take. It is not a positive experience when the rep downplays me using kayak as my rental platform either. David HewittReviewed 26 May 2026
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2.0
Reserved car online for the next day only to have Dollar call me a few hours later to cancel the reservation. I was told that the Dollar website allows many more reservations than actual cars available. The employee claimed that they have complained to management about this issue but nothing is ever done to resolve it. I would not recommend Dollar - stick with a more professional company that will honor their reservations.Reviewed 24 May 2026
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10.0
No delays, straight forward, no sales pushing of insurance and other non sensical stuff. Pick up and drop off quick and friendly. Happy with service and the car.Reviewed 23 May 2026
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2.0
I dropped off my vehicle at 5:15am at LAX rental center. There was one employee a couple of cars ahead of me She said I can go if there was no damage. I accidentally left the keys in my pocket. I realized this at the airport and gave them to the dollar shuttle driver to get them back. At the airport I saw that they charged me $500 for the keys. No tried to contact me and obviously I had the keys. I was still at the rental center when my car was checked in. I tried multiple times to call the rental office at LAX. The phone rings three times then hangs up. I wrote a complaint to them. Two days later and the charge is still on my credit card. The fact that it is impossible to speak to anyone is so infuriating.Reviewed 22 May 2026
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