Tulum car rentals
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Tulum, QR, Mexico
12 Jul — 19 Jul
Same drop-off
Tulum, QR, Mexico
Tue 12/7
Noon
Tue 19/7
Noon
Driver's age:
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Cheap car rentals in Tulum
| Mini |
| Economy |
| Compact |
| Intermediate |
| Standard |
| Full-size |
| Luxury |
| People mover |
| Passenger van |
| SUV |
| Commercial |
| Pick-up truck |
Tulum car rental reviews and directory
MEXRENTACAR
2.9
Mediocre
10 reviewsBest rated
Cleanliness
2.9
Comfort
2.9
Pick-up/Drop-off
2.9
Value for money
2.9
One location in Tulum
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Reviews
2.0 Mediocre
Apr 2021
Pros:
Nothing. The rental company had no vehicles available at the time of pick up. My wife and I contacted customer service via chat and was informed to stay at the location until resolved. We waited 2+ hours while on vacation with no vehicle or refund. Customer service was terrible and will never utilize this website for any future plans.2.0 Mediocre
Feb 2022
2.0 Mediocre
Feb 2022
10.0 Excellent
Jan 2022
2.0 Mediocre
Jan 2022
2.0 Mediocre
Jan 2022
2.0 Mediocre
Nov 2021
Alamo
2.6
Mediocre
20 reviewsCleanliness
4.2
Comfort
3.8
Pick-up/Drop-off
2.6
Value for money
3.0
One location in Tulum
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Reviews
2.0 Mediocre
May 2021
Pros:
Nothing. This was so terribleCons:
They didn't have a car and told me to bad. Unbelievable2.0 Mediocre
May 2021
Cons:
We got there and they said they had no cars despite the fact we reserved one. Ended up not being able to rent a car at all in Tulum2.0 Mediocre
May 2021
Pros:
NothingCons:
When got there they said that there is no car available and that was it. No other option. So no need for extra words. Total rubish. Thank you.2.0 Mediocre
May 2021
Pros:
Nothing.Cons:
You had no cars! I waited two days before taking a taxi to playa where I got a car immediately. It was literally faster to take a taxi to playa, rent a car, and drive back. Terrible experience.2.0 Mediocre
May 2021
Cons:
They did nit have any cars. I waited two days before taking a taxi to playa del Carmen where I got a car immediately with no trouble.2.0 Mediocre
May 2021
Pros:
Staff were fast with paper work.Cons:
Could have checked battery, which turned out to be dead. Called them to jump start jeep and left us with jumper cables instead of new car and refund.Europcar
2.5
Mediocre
3 reviewsCleanliness
3.5
Comfort
3.0
Pick-up/Drop-off
3.5
Value for money
2.5
3 locations in Tulum
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2.0 Mediocre
May 2021
Pros:
Staff in Cancún Airport.Cons:
Tulum office is terrible. I rent a tier 2 car for 2 weeks. My first car was shit, broke down in less than 24h. Had to drive to the office to change it and they gave me a lower tier car that was suppose to be for the day until they received another one. They never changed it and I had to go on my weekend trip with a cheaper car. They didn't even bother to drop the third car at my place, I had to go and request it myself. The last car was really good, I wish they had given it to me since day 1. Unfortunately I only got to have it for 4 days out of the 16 days I had booked. No one ever answered a phone call, and every visit to their office in Tulum was a hassle. I never got any reimbursement for the 6 days I had to keep a lower tier car.2.0 Mediocre
Mar 2021
Cons:
the online reservation and the car rental do not work together at all. I made a reservation online (boojed a car) but when I arrived at the car rental, they told me my reservation is worthless and they don’t even have cars anymore.2.0 Mediocre
Feb 2022
2.0 Mediocre
May 2021
Pros:
Staff in Cancún Airport.Cons:
Tulum office is terrible. I rent a tier 2 car for 2 weeks. My first car was shit, broke down in less than 24h. Had to drive to the office to change it and they gave me a lower tier car that was suppose to be for the day until they received another one. They never changed it and I had to go on my weekend trip with a cheaper car. They didn't even bother to drop the third car at my place, I had to go and request it myself. The last car was really good, I wish they had given it to me since day 1. Unfortunately I only got to have it for 4 days out of the 16 days I had booked. No one ever answered a phone call, and every visit to their office in Tulum was a hassle. I never got any reimbursement for the 6 days I had to keep a lower tier car.2.0 Mediocre
Mar 2021
Cons:
the online reservation and the car rental do not work together at all. I made a reservation online (boojed a car) but when I arrived at the car rental, they told me my reservation is worthless and they don’t even have cars anymore.Budget
2.5
Mediocre
14 reviewsCleanliness
2.5
Comfort
2.5
Pick-up/Drop-off
2.5
Value for money
2.5
One location in Tulum
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Reviews
4.0 Okay
Apr 2021
Cons:
They didn’t have the car I booked and didn’t offer an option there. Told me to look on another place2.0 Mediocre
Feb 2021
Cons:
They did not have a car which I had rented.2.0 Mediocre
Jan 2021
Cons:
No car available. The sales guy also refused to wear also refused to wear A mask. It was unbelievable2.0 Mediocre
Jan 2020
Pros:
Did not respect my reservation and requested 10x the price upon arrival at budget tulum.Cons:
That they honour my reservation!2.0 Mediocre
Jan 2019
Pros:
NoneCons:
We showed up at the office to pick up our car and the agent said that even though we had a reservation, there were no cars because they decided to send all of the cars to Cancun. We pointed out we had a valid reservation but he said that doesn't obligate them to hold a car for us if they can rent it at a better price at some other location. He said he couldn't help us and offered no additional assistance.2.0 Mediocre
Apr 2018
Pros:
NothingCons:
I arrived just after pick up time and was met by a rude staff member informing me that they have no cars today. After explaining that I had a reservation he just replied; "it doesn't matter there are no car today". So I had to walk around the other rental places and had to pay more.Hertz
2.0
Mediocre
6 reviewsCleanliness
2.0
Comfort
2.0
Pick-up/Drop-off
2.0
Value for money
2.0
2 locations in Tulum
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Reviews
2.0 Mediocre
Dec 2020
Pros:
I was scammed, we had made the reservation for 76$ and he told me the car was not available, gave me an even worse car, and then charged me 200$. HE saw that I had to deliver it in Cancun and once I told him I was heading to the airport he scammed me.Cons:
If they stick to their prices.3.2 Mediocre
Jan 2019
Cons:
You book a car at 9am but they provide it at 4pm. Of course you have no info during that time and are just waiting. No one cares in Hertz, not their fault, no discount I do not recommend them at all2.0 Mediocre
Jan 2017
Pros:
Nothing.Cons:
Rude service people and no cars to rent.3.2 Mediocre
Jan 2017
Cons:
I was refused the car on the day of original reservation - "sorry we do not have cars, will bring you one later in the afternoon". No car in the afternoon only the following late morning. Very poor service of Hertz, not even apology, would not recommend to anyone.2.0 Mediocre
Apr 2022
2.0 Mediocre
Mar 2022
2.0 Mediocre
Dec 2020
Pros:
I was scammed, we had made the reservation for 76$ and he told me the car was not available, gave me an even worse car, and then charged me 200$. HE saw that I had to deliver it in Cancun and once I told him I was heading to the airport he scammed me.Cons:
If they stick to their prices.3.2 Mediocre
Jan 2019
Cons:
You book a car at 9am but they provide it at 4pm. Of course you have no info during that time and are just waiting. No one cares in Hertz, not their fault, no discount I do not recommend them at all2.0 Mediocre
Jan 2017
Pros:
Nothing.Cons:
Rude service people and no cars to rent.3.2 Mediocre
Jan 2017
Cons:
I was refused the car on the day of original reservation - "sorry we do not have cars, will bring you one later in the afternoon". No car in the afternoon only the following late morning. Very poor service of Hertz, not even apology, would not recommend to anyone.Payless
2.0
Mediocre
2 reviewsCleanliness
2.0
Comfort
2.0
Pick-up/Drop-off
2.0
Value for money
2.0
2 locations in Tulum
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Reviews
2.0 Mediocre
Jan 2017
Pros:
check out was quick with van service to departing airlineCons:
-took almost 2 hours to rent the car - car had not been cleaned inside. We found wrappers and bottles -cost of mexican insurance was not disclosed til we were there - credit card hold was not disclosed til we were there - very poor English speaking skills - although we booked with payless, it ended up being a FOX car. We weren't sure this was even the same rental reservation we made til they found us in their computer system. - this was a typical hook and bait scam. The online price for the week was so cheap that we realized something else would be charged, but $457.00 for a week rental? GIVE ME A BREAK!!! I feel totally violated and scammed by this experience.2.0 Mediocre
Apr 2022
2.0 Mediocre
Jan 2017
Pros:
check out was quick with van service to departing airlineCons:
-took almost 2 hours to rent the car - car had not been cleaned inside. We found wrappers and bottles -cost of mexican insurance was not disclosed til we were there - credit card hold was not disclosed til we were there - very poor English speaking skills - although we booked with payless, it ended up being a FOX car. We weren't sure this was even the same rental reservation we made til they found us in their computer system. - this was a typical hook and bait scam. The online price for the week was so cheap that we realized something else would be charged, but $457.00 for a week rental? GIVE ME A BREAK!!! I feel totally violated and scammed by this experience.National
2.0
Mediocre
2 reviewsCleanliness
2.0
Comfort
2.0
Pick-up/Drop-off
2.0
Value for money
2.0
One location in Tulum
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2.0 Mediocre
Mar 2021
Pros:
NothingCons:
I agreed to a price and now they are trying to double2.0 Mediocre
Mar 2021
Pros:
Nothing rude staffCons:
Rude staff tried to double the price2.0 Mediocre
Mar 2021
Pros:
NothingCons:
I agreed to a price and now they are trying to double2.0 Mediocre
Mar 2021
Pros:
Nothing rude staffCons:
Rude staff tried to double the priceEconomy Rent a Car
1.9
Horrible
6 reviewsCleanliness
1.9
Comfort
1.9
Pick-up/Drop-off
1.9
Value for money
1.9
One location in Tulum
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Reviews
2.0 Mediocre
Apr 2021
Pros:
I booked an automatic car. I came and they only had manual. I don't drive manual. They still charge me. Now I have to deal with my credit card to reverse the charges. Very disappointed2.0 Mediocre
Jan 2021
Pros:
Economy Rent a Car is a complete scam. 1. The company where you are supposed to pick the car up isn't called Economy Rent A Car, it's called America Car Rental. 2. They address and name of the location sent in the confirmation email were both wrong. After walking for 45 minutes, I was finally able to reach someone on the phone who told me where I was supposed to go. 3. When I arrived at the America Car Rental company, I was told that they didn't have any cars to rent even though I had a confirmed reservation that was paid. 4. Without contacting anyone, I received an email stating that someone of what I paid had been refunded but not all. 5. I repeatedly questioned why I wasn't being refunded in full and was told via email that this wasn't their policy and that the balance wasn't refundable.Cons:
This company is a SCAM, AVOID. They will take your money and not give you a rental car.2.0 Mediocre
Jan 2019
Pros:
Didnt have car, or anything like it that we reserved. Wouldnt accept the insurance that we purchased for car, nor the insurance we then purchased ont he spot via their agency. Then said we would have to pay 3/4 of the total price of the car for the week EACH DAY, plus leave them 8000$. We left.2.0 Mediocre
Nov 2021
1.9 Horrible
Oct 2021
2.0 Mediocre
Apr 2021
Pros:
I booked an automatic car. I came and they only had manual. I don't drive manual. They still charge me. Now I have to deal with my credit card to reverse the charges. Very disappointed2.0 Mediocre
Jan 2021
Pros:
Economy Rent a Car is a complete scam. 1. The company where you are supposed to pick the car up isn't called Economy Rent A Car, it's called America Car Rental. 2. They address and name of the location sent in the confirmation email were both wrong. After walking for 45 minutes, I was finally able to reach someone on the phone who told me where I was supposed to go. 3. When I arrived at the America Car Rental company, I was told that they didn't have any cars to rent even though I had a confirmed reservation that was paid. 4. Without contacting anyone, I received an email stating that someone of what I paid had been refunded but not all. 5. I repeatedly questioned why I wasn't being refunded in full and was told via email that this wasn't their policy and that the balance wasn't refundable.Cons:
This company is a SCAM, AVOID. They will take your money and not give you a rental car.2.0 Mediocre
Jan 2019
Pros:
Didnt have car, or anything like it that we reserved. Wouldnt accept the insurance that we purchased for car, nor the insurance we then purchased ont he spot via their agency. Then said we would have to pay 3/4 of the total price of the car for the week EACH DAY, plus leave them 8000$. We left.NU Car
1.9
Horrible
4 reviewsCleanliness
1.9
Comfort
1.9
Pick-up/Drop-off
1.9
Value for money
1.9
One location in Tulum
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2.0 Mediocre
Apr 2021
Pros:
The car rental place had no carCons:
To get the car I rented1.9 Horrible
Sep 2021
1.9 Horrible
Aug 2021
2.0 Mediocre
Apr 2021
Pros:
The car rental place had no carCons:
To get the car I rentedAvis
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
5 locations in Tulum
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Reviews
5.6 Okay
Apr 2018
Pros:
The car was great for what we wanted.Cons:
The Avis representative in Tulum, MX was very difficult to work with at pick up and drop off. Avis offered insurance coverage at three times the total rental rate. My credit card company provides rental car insurance coverage so I opted to decline the Avis coverage. Upon drop off he attempted to find any way to charge us for any prior damage on the vehicle “since you did not pay for insurance.” We took great care of the car and added no additional damage (already had visible scratches and door dings in some places). It was over the top ridiculous!! I am still awaiting my final bill.5.6 Okay
Apr 2018
Pros:
The car was great for what we wanted.Cons:
The Avis representative in Tulum, MX was very difficult to work with at pick up and drop off. Avis offered insurance coverage at three times the total rental rate. My credit card company provides rental car insurance coverage so I opted to decline the Avis coverage. Upon drop off he attempted to find any way to charge us for any prior damage on the vehicle “since you did not pay for insurance.” We took great care of the car and added no additional damage (already had visible scratches and door dings in some places). It was over the top ridiculous!! I am still awaiting my final bill.Sunnycars
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
2 locations in Tulum
Mas By Mex
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Tulum
Ace
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Tulum
Locations in Tulum
Local 13 Avenida Coba
+52 33 4170 8243
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No reviews available
ACO Rent A Car
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Tulum
Locations in Tulum
Filters
No reviews available
America Car Rental
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Tulum
Locations in Tulum
Av. Tulum por Crucero Coba, Local 2
+52 984 871 2193
Filters
No reviews available
Deal Mobility Rent a Car
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Tulum
Locations in Tulum
Av. Coba Sur Esquina Sol Oriente Local 6 Tulum, Quintana Roo
+52 984 231 3660
Filters
No reviews available
Enterprise
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Tulum
Locations in Tulum
Av. Coba Mz18 Lt 01
+52 984 859 7938
Filters
No reviews available
keddy by Europcar
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Tulum
Locations in Tulum
Av. Coba Sur Esquina Sol Oriente
+52 984 231 3660
Filters
No reviews available
Priceless
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Tulum
Locations in Tulum
Av. Coba, Tulum Centro, Colonia Huracanes
+52 998 234 6130
Filters
No reviews available
70 travellers who rented a car in Tulum gave the car agency they used an average rating of 2.4
Car hire locations in or near Tulum
Good to know
Most popular car type | Intermediate |
|---|
When to book a rental car in Tulum
Average daily price per month
Car hire prices as pick-up date approaches
Top tips for hiring a car in Tulum
- Car rentals in Tulum are a practical option for travelers who want to explore outside the walls of their hotel or resort. With a vehicle at your disposal, you’ll benefit from transportation on demand. Better still, a rental gives you the autonomy to discover sites at your leisure without having to hire a private driver to wait for you—hired drivers can become significantly more pricy than car rentals. For example, you may want to visit one of the thousands of cenotes, some nearby ancient structures, or other beaches.
- When you fly to Tulum, you’ll land at Cancun International Airport (CUN). If you’ve booked a car rental in Tulum and anticipate picking it up from here, you’ll need to head out to the parking areas in front of Terminal 2, most of which are within walking distance. If your flight has landed at one of the other two terminals, or if your rental vehicle is located in the rear parking lot situated between Terminal 2 and Terminal 3, you may want to catch a ride with the airport’s free shuttle service. There are several car rental companies to rent a vehicle at the airport, including Enterprise, Avis, Hertz, Sixt, Europcar, Budget, and others—whichever company you have chosen, you’ll find that they have a rental kiosk within these parking areas.
- While the roads in Tulum are well-paved multi-lane highways, you’ll likely find a crowd of other vehicles driving them at any time of day. The busy roadways often have many speeding cars and some defensive driving, so we recommend that you use the service lane to let other drivers pass if you’re feeling uneasy about the traffic pace. While many cars may drive outside of the speed limits, try to stay close to the posted speeds since you’re very likely to be pulled over if you’re found violating it.
- Travelers who have chosen Tulum car rentals will want to take note of rush hour in the city and, if possible, avoid the busy roadways during these timeframes. During weekday mornings, rush hour runs between 6:30am and 9am. The late day rush hour will typically occur between 4:30pm and 7pm.
- Book your rental car in Tulum at least 3 weeks before your trip in order to get a below-average price
- Intermediate rental cars in Tulum are around 47% cheaper than other car types, on average