Cons: The location to pick it up was unclear. The car was dirty when we picked it up. It was dented all over the place. The front tires were a bit on the under inflated side. The front windows were automatic, the rear windows were crank windows.
We waited for an hour to pickup the car.
14 Jul 2016
Pros: Nothing worth mentioning
Cons: I did not like authorizing $500 extra with the insurance. It would have been $1200 without the insurance. I think that is ridiculous.
7 Aug 2016
Pros: Scare tactics to sell insurance
Cons: First 2cars had flat tire
14 Sep 2016
Pros: Easy pick-up & drop off.
Cons: Insurance was 3rd party NOT Avis
25 Oct 2016
I did not rented,service was terrible at AVIS Aru
Cons: i bought from u the alliance insurance so AVIS did not liked and wanted to put a large deposit in my credit card so i left the Avis office for Hertz....I not renting more cars w u
7 Nov 2016
Reservation confirm . NO CARS at the place
Cons: KAYAK emailed a confirm reservation . Whe i arrived they said they dont have any cars . I had to find another rental in situ.
Do not comfirm reservations if they dont have cars
27 Nov 2016
Look for Another Rental Car Company!
Cons: The customer service was awful. 5 People at the front desk and anyone was willing to help at all. Car condition was really bad. Definitely my last time with Avus.
30 Dec 2016
Pros: I was very pleased with our rental experience. I can't say we needed anything different or better. Great experience! Thanks!
1 Jan 2017
Worst decision ever!!
Pros: Absolutely nothing!
Cons: I called to confirm my SUV rental from AVIS 1 month and 1 week ahead. I called again while waiting for customs in the airport- they no longer had the SUV I reserved previously and only a sub compact for the same price. Given the fact we had 4 adults and 5 luggage, this wasnt going to work. The only thing she added was she WASN'T going to charge my CC. Can you IMAGINE? I would recommend NOT using this sketchy company. This is the second year ina row I aTTEMPTED TO rent through KAYAK and it fell through and I ended up with no vehicle. Very disappointing!
1 Jan 2017
Left me and my family without a vehicle on Christm
Cons: I made this reservation in early September for a pickup at the airport in December 25th. I called in and verified the reservation two weeks in advance. When we arrived at the airport, with reservation in hand, they said that they didn't have a car for us!! They didn't offer any help, just left me and my wife and three children standing there, on Christmas day! They didn't seem to even care! I had been planning this trip since March! Words cannot express how upset I am with this company! I am looking into perusing this even further!!
Pros: Car was fairly new. People friendly. There are not many street signs in Aruba so some interior lications a bit difficult to find. Once main roads located it is fine. Phone GPS much better than local maps.
Cons: Windows inside were very dirty so hard to see in sun and car lights. Front car mats flimsy and dangerous as they slid up under gas pedal. Just put them in the back!
3 Sep 2016
Pros: The guy giving us the car St Aruba airport was not concerned at all that right front tire was real low. I pointed this out he told me to stop at a gas station and fill it. I told him that was out of the question and I wasn't going to take a car that has a tire with a slow leak. He told me to go to the main office about a half a mile away and they would deal with it. This was pretty poor. When we got to the main office they were shocked and change your tire in mediately so it all worked out.
28 Sep 2016
Pros: Fast service clean car..No problems..
11 Oct 2016
Pros: Rental building is right across the street when you exit the Airport. Fast pickup.
Cons: Car was a little beat up.
10 Feb 2017
Pros: The car they rented us, even though it was smaller than the class/size we reserved, was clean and comfortable.
Cons: We did not receive the size/class car that we reserved (reservation was made several months ago) and were told none was available. No apologies were offered - the attitude was just "too bad". They tried to get us to rent from Dollar next door, but we were on our one vacation of the year and felt it unfair that we would have to spend all that extra time to do another reservation and payment, plus a potential price difference. So instead, they found us a smaller car, and I had to go back and negotiate the correct price. Then, when we dropped the car off eight days later, 25 - 30 minutes later than expected, they charged me for an extra day. I think there could have been much better Customer Service. Thank you for asking for feedback.
18 Mar 2017
Pros: everything went well
26 Mar 2017
Pros: The car didn't break down.
Cons: It was a basic car. Not worth the money I spent for it.
5 Apr 2017
Get what you pay for
Pros: Price was good, pick up and delivery ok,
Cons: The car was all scratched up, the tire was low, made screeching noise braking or starting to accelerate, the it went flat cause there was a screw imbedded in the tire. They really need to check all the tires, glad I wasn't out in the Arikok park! Took an hour for someone to come and fix it, very nice man but his tools were nonexistant, tire change took 2 hours because the jack fell over, scary. Glad the man wasn't hurt! Going to think again when renting a less expensive car and Budget, had a better experience with other rental companies
27 May 2017
Pros: We have traveled to Aruba several times but this is the first time we used Kayak and Budget rental. It was by far the easiest rental car pick up and drop off I have ever had.
30 May 2017
Pros: Quick check in and no problems with the vehicle.
Pros: The car was in good shape, drove well, very nice KIA Optima. Staff was friendly.
Cons: I thought i booked pick up at the airport. Which i was informed I didn't. They increased the price based on airport rates.
15 Jan 2017
Poor over all.
Cons: Rude staff, wrong car, no shuttle as reserved. I did not rent from them.
20 Dec 2016
Cons: Explicitly asked the people at the counter and customer service on the phone if my girlfriend can return the car since she was listed as a driver. I checked with them 3 times and each time they said it would not be an issue as long as she was a driver. When she went to return the car they gave her a very hard time about it stating that I would need to be there since it was under my name. I wouldn't mind being there to return the car, but I had to work and we were told she could do it. I really don't like being lied to.
4 Sep 2016
Pros: The only positive thing about the car, that it got us from point A to the point B, without breaking down.
Cons: First of thrifty didn't have our car, and they didn't contact us, they did offer us an other car, smaller car so it was hard to fit everyone, the lady at the disk was rude. The car we got, was a not very good, not happy!!
15 Oct 2016
If you need a rental car- DON'T GO HERE!
Cons: Vehicle should have been retired from the fleet years ago- not a clean body panel on the entire car.
DID NOT HONOR the contracted Internet price!!!! I was charged an additional $30 for picking up the vehicle at the airport!
The car had a dead fish smell.
Cons: Was not a great value for money, since I can't say the car was in great condition which is what you would expect in rental cars. Luckily it didn't breakdown which was also a worry I had.
25 Dec 2016
4 Feb 2017
Fast and fridly
Pros: Service was fast and friendly. We were in our rental very quickly and on our way!
22 Mar 2017
Worst Experience ever in car rental
Pros: Absolutely NOTHING
Cons: We made a reservation for a van amd when we got there there was NO van, there was also NO other vehicle that wohld fit 6 people available- we were given 0 options!!! We hace to take a small car and come back the next EVENING to get a van, disrupting all of our plans! Not to mention how RUDE the employees were, Michael was by far the rudest person!!! I hd to call Dollar US cuatomer service juat to complain because there was not even a manager in store!!