Omaha Car Hire

Cons: Service rep in the airport wouldn't give me my keys after I signed the paperwork. That had never happened to me before and this is the 5th time renting a car from that airport, 2nd time with Hertz at that location. I was told to go outside and stand in line again (wtf?) at the "go counter." If "go counter" was closed then I would need to walk all the way back inside with my luggage to pick up the keys behind the very counter where I was standing. What??? Unbelievable. Original car they assigned me couldn't hold all of my luggage so I asked for a car in the class I had reserved in advance with a trunk. Was accommodated but poor attitude from the service rep. Umm, you could have glanced at my luggage cart from the start. 2nd car had plates set to expire the next day. 3rd car (the keeper) smelled strongly of cigarette smoke. Returned car with gas tank MORE than 7/8ths full & was charged $14.97(!!!) refueling fee. Upon returning the car, service rep was in a rush and insisted on moving the car before I could get my 4 bags out, not particularly helpful nor convenient for the customer. It's not like others were waiting behind me, she was just in a rush. From now on I will just use Enterprise. They have always given me excellent service with minimal hassle. Seriously it's not worth my time and energy to be treated like this when there are (better) options 10 feet away.

Cons: Had to wait a bit at the counter, but there was only one employee there to handle the pickup.

Cons: We were told that after the AAA discount it would be $222 including taxes. When we went to pay it was $278 I showed them my paperwork that I printed from the internet confirmation and it was $252 before the AAA discount including taxes. Then they said that I was also prepaying for a full tank of gas. I brought the vehicle back with a full tank as I did not know that I had prepaid for a full tank. They were able to drop the price to $248 and a voucher towards another rental but we do not rent that often. I would have rather had the price at $222 .

Cons: After being rerouted twice, the last time to Omaha, NE, I picked up the car at the airport at midnight. Opened the door for a long trip home and it reeked of cigarette smoke. Started my day at 7:00 a.m. and at midnight had to drive 2 hours home with the windows down. It was awful. It cost me $138 for 2 hours of stink.

Cons: Price was not worth it. Roads were not driveable to take it back on time due to huge ice storm, but they did not want to work with us.

Cons: I booked an economy car but when I went to the counter I was given a choice of two compact cars (I'm tall). When I mentioned this to the rep he said oh compact/economy they're the same. He made no effort to accommodate me even after I pointed out that there is indeed a difference. I ended up with a Toyota Yaris. I had to drive almost three hours west in an uncomfortable car with no cruise control. I had the feeling that the rep simply wanted to stick to me just because he could.

Cons: Kayak made it easy, Herrz had my reservation loaded in their records and they got me into a rental that excesses my expectations with a full tank of glass and its cleanliness! The staff was also very friendly!

Cons: Nothing

Cons: Paying more per day to add my wife as a driver than what the daily rental rate is? Not going to do that.

Cons: Only had three cars to choose from a hatchback, a medium sedan and a pickup.

Cons: My Kayak reservation was not honored.

Cons: I picked up the car...checked it over.... heading to attendant to give them the slip before leaving and the maintenance light came on. Though everyone was friendly and helpful, it was frustrating that I had to then repeat the entire process .... return the car, go back inside to the terminal, get another contract, keys etc. and return to the garage for another car. Had I been in a hurry for an appointment .... THIS additional 35 minutes would have made me LATE.

Cons: They didn't have the size car I rented nor did they upgrade me. They tried to give me a much smaller car and when I said that wouldn't work they said I would have to stick around the airport til A car came in that I could use.

Cons: Would have preferred vehicle shown in advert. Nissan ---- Ford from Avis was not good. Uncomfortable, hard to understand display. Rental price was high, even for Thanksgiving. Not sure I will rent again

Cons: No problems at all

Cons: Returning car was a bit confusing with the Avis line and then needing to finish paperwork in terminal

Cons: When I picked up the car, the agent told me about a 200 mile/day limit that I was unaware of. The agent was sure to point out that it was my mistake for missing the information. They should have been more helpful in addressing the problem instead of defending their role in it. (When I went back later to see where it states there's a 200 mile/day limit, I still couldn't find it anywhere.) I was also charged $19 more than expected. When I called about it, the agent was unable to help me and gave me another number to call tomorrow. Also, when picking up, the agent should tell the customer "Stop at the Dollar booth in the garage to get the keys." I was not told that and I walked a long way to the car to find it without keys. It was extremely cold and I had my kid with me. We walked around to find help. The person in the Dollar booth said, "You need to stop here first.". Thanks a lot. By the time I got in the car to begin my vacation, I was so heated and frustrated that it took a couple hours for me to cool off, forget the bad experience and start enjoying my trip. The car was awesome, but the pick-up process was pretty rough.

Cons: There was almost $200 in additional fees they tried to charge from the rate kayak gave me $283 and in reality they wanted $460. It's a franchise so good luck with any corporate help. Molly the owner avoided my calls during the rental and never got back about reducing the fee and a refund after the rental was turned in and it was a bogus contract

Cons: I couldn't turn on headlights in the dark and interior lights don't come on when you open the door. I was on the freeway before I realized they were not on and I had a mess !

Cons: They originally tried to charge me an extra $50.00 for being 8 minutes late. The attendant told me she was unable to make any adjustment and it needed a manager.

Cons: The manager at the booth told us the price per gallon was $1.95, which she said was cheaper than the market. We barely drove the car and returned it the following day only to be told that we would be charged for 1/2 tank of gas. When I questioned this, the clerk gave me a well rehearsed and rude response "well if she didn't tell you. She wrote it down on your paperwork." I pulled the paperwork out, and she did. It was deceptive, and I will never use Dollar

Cons: Seat belt buckle dug into my leg

Cons: The price of the insurance.

Cons: car interior had stains, there were no floor mats in the car, front or back. very loud- lots of road noise.

Cons: I found a GREAT deal on Alamo. A pickup with unlimited mileage for $479.39 round trip. The day I was to pick up my vehicle I was told by the rep that the vehicle had been recalled and that we were to go to Avis. The rep didn't offer us a different vehicle or anything. He did say we would be refunded the difference. I went to Avis as directed and the price of the rental did include the unlimited mileage, however, it was $1300. We were on a tight budget and had to get to our location so I had no choice. When I returned to Alamo they said they would only refund $300. I was told by the rep to contact "Joel" and visit with him. I called immediately and he was not in the office and the rep I visited with said he would have him call me back. I was never called back! In fact I have contacted them 4 times and left voice mail and it is been over a week and still nothing. With in an hour of our trip the check engine light came on. I contacted the rental for Avis and was told that it meant that the oil needed to be changed and not to worry about it. They would take care of the vehicle when we returned it. I will not recommend to ANYONE to use Alamo or Avis. I am also turning this issue over to our State Attorney General and the Better Business Bureau. Bill Simpson

Cons: The kid at the national booth when we picked it up in Omaha before 9am on Monday morning was absolutely awful. I was renting the vehicle and he maybe made eye contact with me once. He was far from friendly. Terrible customer service.

Cons: The line to pick up the car was outside of the building. I had gotten up at 3 AM to make my flight from Ohio to NE and then had a 2 hr. drive after that. I didn't want to spend the extra time in a very slow moving line.

Cons: I was disappointed that ordering an SUV actually means "compact-SUV"... i feel the ordering process could have been more clear. I had to move to a larger more expensive car once we got there. At the end of our trip we needed the car for an additional day, we were charged almost double the daily rate for 1 more day. I felt like you were taking advantage of us... we had no other options so we had to pay it.

Cons: Nothing

Cons: Didn't have the vehicle I reserved so I had to take an SUV which I didn't want. Didn't have the car seat I reserved. Charged more than I was quoted. Unpleasant, slow service.

Cons: Seats were not a adjustable for comfort. There was no room for luggage, we had to fold down one of the back seats to make room for 5 persons luggage. There were no handles for assistance in getting in & out of the van. The seats did not fold down easily or move forward to assist with person who had to get to the 3rd row seat. The dash was so large and the sunlight reflected off of it and made difficult driving. Also, metal pieces on steering wheel reflected the sunlight. The visor had no coverage in the upper left corner, which at the time of day we were traveling, the sun came right through the corner. There was no way to easily adjust it for full coverage. There were no cubby holes in the dash area for storing items like phones, sunglasses, etc. The tires were small for this size vehicle and did not handle grooved roadways well at all. I felt like the back end was fish tailing. I would not recommend renting this if travel is the reason. If I need a mini van for future travel needs, I will make sure it is not a Ford Transit.

Cons: Now for the bad part. I rented a luxury class car for I just had back surgery last week Nov 19Th. When we returned the car to the budget lot, the check-in girl was very pleasant in telling me where to park,Back of the lot. Then told us the directions to get to the terminal . It was very cold and windy and "just a little walk" maybe three blocks or more to the gate.Pulling our luggage I told her we needed a ride, Which she said she didn't have help to do that. With service like this I will never rent from Budget again I hope you can do better with other Senior customers. John Berthusen Sun City West Az.

Cons: Booth was unoccupied for about 10 minutes when I arrived.

Cons: Gas guzzler.

Cons: No other company rents cars like this.

Cons: would of liked a choice, if possible. no discount for one day early return.

Cons: The customer service at budget was terrible. She let someone cut in front of us while I was tending to our infant, then was just rude the entire interaction.

Cons: The OMA airport Budget rep will gladly give away the car you reserved if your flight is more than 2 hours delayed. And they'll be happy to offer any option they have left at the same price, instead of offering a discount for a vehicle you don't want. I walked over to the Hertz counter and they apologized for my inconvenience and the rude behavior of the Budget representative and offered me a better price at the size/style I originally reserved through Budget. Guess who gets my business going forward?

Cons: I felt like I was in the Seinfeld skit about taking the reservation but not holding the reservation.

Cons: The interior of the car smelled terrible and the front windshield looked as though it was cleaned with a mop. Car's dash was also throwing a low tire error that should have been adjusted prior to me having to ask.

Cons: No complaints

Cons: The car was dirty. Items from the previous rental were still in the vehicle when we picked it up.

Cons: Would not let me pay for rental car with a debit card because I did not have a major credit card. The rental of pr-insured by my normal insurance, and I had already paid for Enterprises separate insurance as well. I even live locally. Yet, someone from Argentina could pay debit so long as they had a flight into Omaha (where I was renting from) Wasted gas and my time.

Cons: Rec'd no explanation of the forms i was signing. I was told "sign here, here, and here. Initial here and here" but was not told what/why i was signing except "it releases us from liability". Car not as clean as id expected. Found trash that wasnt ours under the seat when we were returning the car. I figured it would have been easy to see when they cleaned the car out prior to our renting. Was not told anything about fuel charges.

Cons: The model of the car was a little funny, but that's on me

Cons: Avis charges more than $50 over the reservation quote.

Cons: Airport rentals, which I know were expensive, should have had better cars for the kind of price I paid. Instead of getting me a nice Toyota, Nissan, or Chevy, I was placed in a Lancer, which was ill-equipped for the driving I was doing. The Lancer also lacked basic lumbar support, which the other cars likely would have had. They did offer a VW, but only if I paid the full-size price. I was already paying $330+ tax for the week (when KAYAK pffered $160-200 for off-airport rentals). To make me particularly angry - Avis did have Camrys available, but only to the "AVIS Preferred" members. I will not be going to Avis again.

Cons: Hidden fees that pushed by bill to double what I thought

Cons: Price was higher than quoted on Kayak. Will avoid Avis in the future.

Cons: Wanted a mid size car and they gave me a Toyota Sequoia. Got 14 MPG and was pain to park. Exterior of car was water spotted and dingy.

Cons: The car was way too small even for an economy car, seems silly that they would rent such tiny cars without a specific request. But it ran great!

Cons: When I reserved the car I was told that I was reserving a Ford Fusion or similar. When I went to pick up the car I was told that I would be given a Malibu, which I don't consider to be the same size. I was forced to pay more to get into an Impala, or a Passat, which I chose.

Cons: Good grief--limited miles. Who does that?

Cons: I was at the airport to pick up the rental car at 6:00 AM when the desk was to open. I waited till 6:18 and went to National and rented a car from them at a higher price. While renting the National car the Thrifty agent finally showed up and could of cared less that he had just lost a rental and had put me behind schedule by 25 to 30 minutes which actually put me further behind as I had to encounter rush hour traffic.

Cons: Tire went flat when my wife was 10 miles from pick up and they charged us for a full size as they said that was the only car available. We rent once a month from drifferent rental companies we will never use them again!

Cons: The car was loud inside but that is not the fault of Thrifty, that's just the way the car was made. I had no issues with Thrifty.

Cons: When I picked my car up at the Omaha airport, I was told my rental would be over $20 more than the reservation price I was given on Kayak. She said it was extra taxes and fees - even though my reservation price included both and the dates/times had not changed. Frustrated, I went to a different clerk and was given a different price, $8 over my confirmation price. Tried to scare me into super expensive insurance too, and wanted to charge an extra $10/day to have a second driver?!?! SCAM! Will not rent from them again.

Cons: The price at pickup was higher than the quoted price on the internet then on drop off they wanted to nitpick about time. Ended up paying $50 more. So low price may not be honored.