Premium | $170/day |
7.6
Good
127 reviewsCleanliness
7.8
Comfort
8.1
Pick-up/Drop-off
7.5
Value for money
7.5
One location in Omaha
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4.0 Okay
Dec 2020
Pros:
Staff was great on pickup. I picked it up at night and walked around the car to inspect for dings. I did not notice a small ripple in the front panel due to the darkness. When I returned the car they accused me of producing the damage. I wish there was a camera system or something that could end this subjective inspection process with rentals. It’s too difficult on business travel to manage a faulty inspection process. What’s to stop rental companies from sneaking in these minor ripples that will go unnoticed for night pickups and stick consumers with faulty claims?6.8 Good
Oct 2020
Pros:
The staff was courteous and helpfulCons:
I was not really satisfied with the options for my vehicle9.6 Excellent
Oct 2020
Pros:
Staff were great and super helpful. Rental counter was quick and courteous. Return process was super fast and easy. The car functioned great, was upgraded with all the newest features and was great on gas.Cons:
The inside of the car was super clean, but there were some weird marks on the driver's side window that interfered with visibility a bit. Ultimately wasn’t a huge issue but maybe would have taken the time to remove that before renting it.3.2 Mediocre
Sep 2020
Cons:
I chose the option where the company chooses the car. They put me in a Hyundai Accent that wasn’t clean at all and had 40,000+ miles on it. I took pictures before of the outside because it was all dinged up and dirty. When I dropped off the car they were looking for r the outside and commented about dents and dings on the outside as if I did them. I showed them the pictures I took and they stopped asking. Poor service. Felt taken advantage of since I choose the option for them to choose the car even though the price was on a couple dollars less then the normal price.8.4 Excellent
Aug 2020
Pros:
Pick up was a bit of a challenge, O’Hare is a bit of a maze to get to the car rentals. However the car was super clean and new, and the drive went without a hitch! The staff were friendly and helpful, the underage fee was higher than listed online (around $40) but overall not too much pricier than a flight.Cons:
If additional fees were listed online it would make for fewer surprises at checkout.9.2 Excellent
Jul 2020
Cons:
Dropoff was fine but took awhile6.5
Good
102 reviewsCleanliness
7.1
Comfort
7.0
Pick-up/Drop-off
7.0
Value for money
6.2
4 locations in Omaha
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2.0 Mediocre
Jun 2021
Pros:
Saff was an hour late and wouldn't let me have the car .Cons:
They could have told me that I had to have a major credit card to rent the car.10.0 Excellent
May 2021
Pros:
STAFF FRIENDLY2.0 Mediocre
May 2021
Pros:
Staff at the booth helpful, but billing was completely different than he explained. There was a $50 no cancellation fee charged that should not have been applied. The agent also told me that if I returned the car by 7:30 Sunday night, I would be charged for one less day ($30 less). So I was over billed a total of $80 on this rental agreement.Cons:
They need to say what they mean, and back it up with their words. I tried calling them Monday, May 18, stayed on hold for over 30 minutes, then disconnected when an agent finally answered. Because of this experience, we will not use Avis again. I also have to question Kayak on this as well.4.0 Okay
May 2021
Pros:
People were friendlyCons:
Didn’t realize they would charge me almost another days rate for an extra hour past 24 hours!10.0 Excellent
Mar 2021
Pros:
Everything was great!4.0 Okay
Dec 2020
Pros:
They added an ice scraperCons:
The person at the pickup was very late and extremely rude. When I dropped off no one was there even though they were supposed to be open.6.1
Good
228 reviewsCleanliness
5.8
Comfort
6.3
Pick-up/Drop-off
5.7
Value for money
6.1
6 locations in Omaha
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2.0 Mediocre
Apr 2021
Cons:
The rental office was closed for the day. I scheduled a pickup for Noon, and the office closed at noon. I arrived at 12:05, and wasn't able to get my rental and needed to book a second rental for my trip. Why would you allow me to book a rental pickup at the time when the office is closed???2.0 Mediocre
Mar 2021
Pros:
Tyler, the staff of one location was helpful.Cons:
Misrepresentation of what I was going to get and also the car that I did get. Beautiful says SUV, got downgraded to a standard SUV that was dilapidated, only thing I got was a minivan.10.0 Excellent
Mar 2021
Pros:
The staff was friendly and helpful and the drop off was super easy.Cons:
Office hours could be longer.2.0 Mediocre
Dec 2020
Pros:
Initially $200 deposit was charged to my account in addition to the rental charges on the day of pick-up. Was told it would be refunded the day after I returned the van (Monday). The van was returned on Sunday... on Monday an additional $100 was charged & now again today Tuesday an additional $100 is charged to my credit card.6.0 Good
Nov 2020
Pros:
Staff was responsive and apologetic once we notified them that our car had not been cleaned since the previous user turned it in.Cons:
So the initial Nissan Armada that we were given had not been cleaned, so they were quick to switch us to a Tahoe. The full size SUV description said 7 people and 4 bags, so I assumed Suburban or the equivalent. In actuality you will be able to fit one large and one roller board behind the third row. I was surprised that there was not a cleaning protocol for the rental... even the second “cleaned” car had a dusty steering column and dash, so it was obvious that it had not been wiped down. Be prepared to do your own sanitizing.9.6 Excellent
Oct 2020
Cons:
The only thing I didn't like about this rental was Toyotas entune software and the way my phone connected to the car. Hertz was great and I think I got a great deal.6.1
Good
125 reviewsCleanliness
6.7
Comfort
7.1
Pick-up/Drop-off
6.3
Value for money
6.3
2 locations in Omaha
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10.0 Excellent
Nov 2020
Pros:
Staff very friendly and helpful8.8 Excellent
Nov 2020
Pros:
Yes very friedlyCons:
Too far to walk2.0 Mediocre
Dec 2019
Pros:
They were goneCons:
They could have been there8.8 Excellent
Dec 2019
Cons:
Something to clean the snow off of the car3.2 Mediocre
Nov 2019
Cons:
First, their computer didn’t work at check-in. Then, it was a typical “bait and switch”. I reserved a “standard” size vehicle (advertised as a Chevy Malibu or similar) but got a Kia Soul, which I hate.The car wasn’t clean, the gas tank was only half full when got it. Never again with Dollar!8.0 Excellent
Oct 2019
Pros:
Drop off was not staffed at the early hour of 7:00 pmCons:
Taxes and government fees add more than 50% to the cost of the rental car in Omaha. Not Dollar's fault but not a good value.8.2
Excellent
90 reviewsCleanliness
8.8
Comfort
8.8
Pick-up/Drop-off
8.2
Value for money
8.2
7 locations in Omaha
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10.0 Excellent
Oct 2020
Pros:
pickup and drip off super easyCons:
if I had started with a full tank of gas. Either that or the Rogue only gets 10mpg2.0 Mediocre
May 2020
Pros:
Staff didn't pay attention to my reservation on KAYAK, and were clueless about the insurance coverage I purchased from KAYAK. They overcharged me, even though I gave them all the reservation number, insurance policy number and overall charges and left it in their drop box with the keys to the vehicle. I will never rent a car from that location again.Cons:
Everything. I even called the Enterprise location after I booked the reservation on KAYAK, and they seem to have had that information on Tuesday (the 12th) but didn't have a clue by Friday (the 15th) which was the pickup date. I wasn't instructed on my follow up call on Tuesday that any paperwork or confirmations were needed. Sad state of affairs, I would think the Enterprise District Manager for that location would be on top of those types of errors.9.6 Excellent
Dec 2019
Pros:
The staff was friendly and efficient. The new car rental center at the airport was also really nice.Cons:
Unsure.10.0 Excellent
Nov 2019
Pros:
Super friendly customer serviceCons:
Nothing3.2 Mediocre
Nov 2019
Pros:
The car pick up was at the airport and I did not need to use a shuttle, there was not much of a line so it was quickCons:
The guy giving me the keys was rather high pressured with wanting me to take his insurance which I declined because my personal insurance and even my visa covers me, he asked to see my insurance card and quized me on who my insurance was through, which was odd. He also tried to sell the gas return option rather enthusiastically, felt like there was a commission on extras. Car smelled awful, like old cigarettes and body odor. Back seats dirty. It was a very dated SUV that drove rough. Wiper blade on driver side needed replaced badly. And all this for a high price.8.0 Excellent
Jul 2019
Pros:
Staff was very friendly and the car fit our family great.Cons:
The interior of the car was filthy. Had to wipe everything down before the start of our trip.8.2
Excellent
85 reviewsCleanliness
8.5
Comfort
9.5
Pick-up/Drop-off
8.7
Value for money
8.9
One location in Omaha
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6.0 Good
Aug 2020
Pros:
Counter Staff was amazing. Very customer oriented at the time of rental.Cons:
Car smelled of marijuana once it sat out in the sun. I called this in Day 1 after the car was sitting in the sun and the smell was overwhelming. As soon as I got through being on hold the representative told me they noted the smell to my account and then they hung up. I wanted to swap cars, but I did not have time to call back as I was travelling on business. Then when I returned the car they emailed me my receipt. Upon review of the receipt I was charged for a tank of gas when I had turned the car in with a full tank. Called the local number on my receipt ... Put on hold..... Then hold again for them to verify .... "They made a note and corporate would email me in 3 to 5 days, the charges are already in." So in a nutshell dirty car and overcharged.10.0 Excellent
Jul 2020
Pros:
The new Nissan Pathfinder was the best rental car I've driven, great choice! I needed something bigger than a mid-size SUV, but I didn't want a big Tahoe or Suburban, so the Pathfinder was the perfect size and a wonderful leather interior. I'll be back hoping to get the same in the future!Cons:
Nothing!9.2 Excellent
Jul 2019
Pros:
Desk agent was knowledgeable, professional, and couteous with no pressure or upselling. Return check-in very quick and Return agent pointed out that since I filled up the tank which was higher that when I picked up the vehicle i would receive an adjustment at the "counter" so I was not over chargedCons:
Price seemed unusually high @$89/day10.0 Excellent
May 2019
Cons:
Everything was quick and easy. I got a car upgrade b/c they were out of economy size, so I was very pleased.5.2 Okay
Feb 2018
Cons:
I picked Payless because they said they were based at the terminal (Omaha) and the others mentioned a shuttle. Payless had a desk at the terminal but it was not staffed and instead had directions to the same shuttle as all of the others. Plus it is a bit of a pet peeve when customer service agents finish their conversation with each other before attending to the needs of the customer. Also I had asked for an extra hour on the rental to finish up my conference for which I was willing to pay the hourly rate of $5. They said if I was 1 minute over I would have to pay for an extra day. I left my conference early to get it there on time (3 minutes early). Instead of them getting a little extra for the hour, they got no extra, and they got one less customer for life over $5.2.0 Mediocre
Feb 2018
Cons:
Car battery died not once, but twice in three days s was quoted $81 including taxes and fees, ended up being just over $200. Dropped off the car and was asked about a chip in the windshield, one that was there when i picked up the car. Total nightmare, will never rent from them again.5.7
Okay
85 reviewsCleanliness
6.9
Comfort
6.9
Pick-up/Drop-off
5.7
Value for money
6.4
5 locations in Omaha
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10.0 Excellent
May 2021
Pros:
Staff was super friendly.Cons:
I thought I was booking at the airport, but the reservation was for an off site location. Luckily the great staff was able to move the reservation to the airport location. So it all worked out.10.0 Excellent
Apr 2021
Pros:
Friendly and helpful staff.Cons:
Vehicle was new and clean but it did have a bag from a previous renter that hadn’t been removed.10.0 Excellent
Mar 2021
Pros:
Yes2.0 Mediocre
Aug 2020
Cons:
Reserved a van for my family. They did not have one and simply said sorry and wanted to be sure I canceled my reservation. Gee, thanks.9.2 Excellent
Oct 2019
Pros:
Understaffed but still short wait Gave me a much larger SUVCons:
Only one person covering return both inspections and paperwork5.6 Okay
Aug 2019
Pros:
You allowed me to book a pickup/drop off time that was at the end of that location’s normal working hours. They changed my pickup and drop off location. To the airport. The airport location completely changed my reserved vehicle type to something “not similar” and less fuel efficient.Cons:
Fulfill any one of the promises made in the reservation... changed pickup location, wrong car type, changed drop off location. Clerk was rather rude when I asked why I couldn’t have what I reserved.5.1
Okay
73 reviewsCleanliness
6.9
Comfort
5.3
Pick-up/Drop-off
5.9
Value for money
4.9
One location in Omaha
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5.2 Okay
Nov 2020
Pros:
Nice carCons:
Charged me extra for unlimited mileage since I didn't have a return flight ticket. I am disappointed in Thrifty and Kayak for this2.0 Mediocre
Mar 2020
Pros:
Nothing at allCons:
No agents at the desk upon arrival. Booth agent Matt was unprofessional, not helpful, and unfriendly. Unable to reach customer service by phone. My reservation was cancelled and I rented with a competitor for less money. Customer service experience was terrible overall.2.0 Mediocre
Jan 2020
Cons:
Final invoice was 20% higher than estimate. They also charge a $2.00 "shredding fee" in Omaha. New one on me!8.8 Excellent
Jan 2020
Cons:
I rented the car on line for a stated rate. When I arrived at the counter I was charged a higher rate. The counter attendant pointed out that the online vendor did not charge enough in fees. When I pointed out that, that was not problem and that I should get the lower rate, she told me that she would send my appeal to a supervisor for review. I received an email the following day with a commitment from the supervisor to honor the online rate. So while it worked out well, I was surprised by the disjoint between the online quote and the Thrifty direct price.8.4 Excellent
Dec 2019
Pros:
Nice staff and super easy drop off7.2 Good
Nov 2019
Cons:
Car had maintenance required light on. Needed service but they did not want to perform.National
10.0
Excellent
4 reviewsCleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
10.0
Value for money
7.9
One location in Omaha
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7.6 Good
Sep 2018
Pros:
good customer serviceCons:
car was not very clean - first car smelled of cigarettes and perfume, which we changed for another not so clean car, but no stink6.4 Good
Mar 2018
Pros:
Staff was easy to work with.Cons:
Price was high. No windshield washer fluid in the tank. Was a wet snowy day,10.0 Excellent
Jul 2021
7.6 Good
Sep 2018
Pros:
good customer serviceCons:
car was not very clean - first car smelled of cigarettes and perfume, which we changed for another not so clean car, but no stink6.4 Good
Mar 2018
Pros:
Staff was easy to work with.Cons:
Price was high. No windshield washer fluid in the tank. Was a wet snowy day,Sunnycars
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Omaha
Most popular car type | Full-size |
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