10.0 Excellent22 Jun 2022
all went very well
10.0 Excellent11 Oct 2021
The employees were great and very kind.
10.0 Excellent24 Sep 2021
Appreciated small SUV style Ford EcoSport for travelling, had just enough space for all our luggage. Didn't have great gas mileage but very good otherwise (comfort, driveability, storage space, flexibility of putting back seats down for luggage, etc.)
10.0 Excellent4 Aug 2021
Everything was great.
8.0 Excellent30 Jun 2021
Staff was extremely helpful. No frowns. No hassles. Just customer-service oriented.We arrrived at the Avis/Payless counter at 6 pm. Only ONE rep for both companies. When we checked our car for scratches, there were several, so we had to flag a Payless rep. She was excellent - immediately went to get another car and made sure we were satisfied. HOWEVER, the car obviously hadn't been washed. We didn't mind, but. . .
2.0 Mediocre5 Jun 2021
The vehicle was awesomeI was late, called 7 times to the local branch, but it kept going to the call center. The call center didn't have the answer and ended up costing me double because nobody could answer a phone call. Did talk to a manager that told me they were closed and have it returned by opening og the next day, that was a lie so now I will be filing complaints with every office i can, starting with bbb and file a claim with to get a refund.
6.0 Good17 Aug 2020
Counter Staff was amazing. Very customer oriented at the time of rental.Car smelled of marijuana once it sat out in the sun. I called this in Day 1 after the car was sitting in the sun and the smell was overwhelming. As soon as I got through being on hold the representative told me they noted the smell to my account and then they hung up. I wanted to swap cars, but I did not have time to call back as I was travelling on business. Then when I returned the car they emailed me my receipt. Upon review of the receipt I was charged for a tank of gas when I had turned the car in with a full tank. Called the local number on my receipt ... Put on hold..... Then hold again for them to verify .... "They made a note and corporate would email me in 3 to 5 days, the charges are already in." So in a nutshell dirty car and overcharged.
10.0 Excellent27 Jul 2020
The new Nissan Pathfinder was the best rental car I've driven, great choice! I needed something bigger than a mid-size SUV, but I didn't want a big Tahoe or Suburban, so the Pathfinder was the perfect size and a wonderful leather interior. I'll be back hoping to get the same in the future!Nothing!
9.2 Excellent20 Jul 2019
Desk agent was knowledgeable, professional, and couteous with no pressure or upselling. Return check-in very quick and Return agent pointed out that since I filled up the tank which was higher that when I picked up the vehicle i would receive an adjustment at the "counter" so I was not over chargedPrice seemed unusually high @$89/day
10.0 Excellent25 May 2019
Everything was quick and easy. I got a car upgrade b/c they were out of economy size, so I was very pleased.