8.8 Excellent27 Sep 2020
Pros: Pick up and drop off very efficient. Staff was excellent.Cons: Car had smell of smoke
2.0 Mediocre16 Sep 2020
Pros: I wish i had something positive to say but i do not.Cons: Well to be perfectly honest it was the worst experiance i have ever had with any rental car company. After booking i called budget rental in gainsville three different times over 3 days only to be transferred to not 1 but 3 different individuals who could barely speak english and were definately not in Gainsville and of next to no help. They confirmed and told me that someone would be at the budget counter when i arrived or that i would be able to get my keys and that someone would contact me withing 24 hours of flying (which never happened). I landed in Gainsville FL at 936 (they close at 10), but nobody was at the desk, i called the budget company 3 different times that night only to be transferred to individuals that lets face it should not be in customer care and their "supervisors" were an absolute joke and even worse help. Turns out that the card i have on file they didn't charge and they cancelled the booking giving me 0 notification of anything and what customer care do you ask i got as a return? "your rental was cancelled cause we are braindead" oops. no respect, no nothing, if i could fire everyone i spoke with, i would start there. In closing i would like to say that budget your company and your customer care is absolute trash and i would rethink your current business plan and staff before bankruptcy. Worst ever go to ENTERPRISE they were amazing and i could actually talk to someone at their local desk when i called #gasp imagine that? budget = pile of hot garbage. so many other things ill keep to myself......... Please, Please budget do not reach out to me unless you intend to give me cash for the hell you put me, all those others who had to hear me rage and go off in the middle of the airport on your phone staff for screwing me and my brother and sister out of our car stranding us with no apology or reconciliation and zero i mean zero customer care.
9.2 Excellent2 Dec 2019
Cons: No one was at the airport counter when I went to pick up the car for about 20 minutes, so it was a bit weird, I only stayed bc the airport employee said someone would be back soon. Otherwise I had an awesome experience, the car was great and affordable.
8.0 Excellent1 Oct 2019
Pros: How quick and easy it was pick up the vehicle.Cons: We really had trouble finding the drop off location when we put the address into the GPS there was no rental agency at that address.
10.0 Excellent12 Nov 2018
Quick and courteous service.Pros: Car was clean and check out was easy.
8.0 Excellent2 Sep 2018
Pros: Again, the counter person was friendly and easy to work with.Cons: I had a one way rental from BOS to GNV. It’s a long drive and I went over the alotted drop off time. I couldn’t contact anyone in the drop off location (GNV) that I would be a late. It worked out, but communication would have save some stress for sure.
2.0 Mediocre1 Aug 2018
Pros: I didn't like anything i paid for a ride 35 miles and was told i cant rent from airport which ive done before, very disappointed, and was in a need of a car and they didn't offer to help in any way at all
2.0 Mediocre26 Jun 2018
They didn’t have the car I reservedPros: NothingCons: The fact that I reserved a VAN and was told at the 11th hour that they didn’t have one and they were giving me an SUV which didn’t work for me. If I wanted an SUV, I would have reserved an SUV. My reservation was for a VAV for a reason. Terrible experience.
9.2 Excellent25 Jun 2018
Cons: Need signs inside hotel for counter location... Don’t expect to find sign on counter-b back in 10 minutes Instead of saying sorry, he wanted to debate! We are not college students, we are retired locals!
2.0 Mediocre18 Mar 2018
Bad experiencePros: NothingCons: They gave my car away because I showed up more than 2 hours after my original reservation. My flight was late and they didn’t seem to care. No other cars were available. I was inconvenient and had to make other arrangements which cost me more money