Fort Wayne Car Hire

Confirmation but no car

Pros: Nothing

Cons: I drive from Chicago towards Fort Wayne only to find out there were no rental cars available even though I had a confirmation

Didn't feel like a "valued customer."

Pros: Interior was clean. After hours drop off was convenient.

Cons: Rented an intermediate car (Hertz's Class C) months in advance, starting at 12 noon, paid in advance. I arrived at 2:30 only to be told that because I wasn't there at noon I had to take a compact car. My trip was 1200 miles in mountains, which isn't fun in a compact. Also, the car had adhesive on the doors and front window due to having just been transported to the facility. Can't you clean it off?

Pros: over all, excellent, the car was fine.

Cons: Now, since asked what I did not like, the guy behind the counter at Hertz. A not at all a pleasant person. I am a smoker, and had I been forewarned, he claims its posted every where that the cars are smoke free, I would not have smoked. Was charged, I think, too much. but I paid it non the less. . anyway, will never recommend them. I did see the no smoking sticker around the center of the windshield, on my way back from my trip.. You guys did a good job of getting me a good deal. Hertz, and their employee, however not so much.. I assume the guy must own the place. Have no problem paying a cleaning fee, just seems a bit much

Had to fight with them for hours. They changed my husbands gold card

Cons: They stole my husbands gold card number and gave it to some one else that day. We wanted to pick the car up at the airport and it was changed to the Coliseum. The day before, he changed by phone back to the airport and they changed it again. Once at the airport they wouldn't help us. So my husband spent 1.5 hours on and off of the phone to get it corrected. Every time they said it was we still did't have a car. We proved the card number had been his number since 1998 and just the day of the rental they had given it to some one else. They would not change it back. We had to pay 44 dollars for a car to get the car and it took a huge chunk out of our day. They then told us we could return it to the airport with no extra charge, but the told us there would be and added fee. We had to fight that too.

Pros: Rip off

Cons: 13$ per person policy, we will never use your services ever again. Further more will tell everyone we know never use your services. Naomi.