Carcassonne hotels

Pros: Everything! Every detail is perfect! The people are extremely nice and kind. The property is very clean and luxurious and the employees treat you like royal, queens. The dishes, the linen, the view, everything is wonderful and luxurious. You can see the castle from your room, from your porch and the breakfast, when is served outside, you can have a wonderful view of the castle! Everything is well taken care of and chic!

Cons: There is NOTHING wrong with this hotel! Absolutely NOTHING! You MUST stay here!

Pros: Excellent location with view over the castle. Service level is generally very high. Food and service at the hotel Michelin restaurant is excellent

Cons: We booked a suite through the website and we were given a one bedroom apartment opposite the main building. Was told by staff that it is very quiet as there were only three apartments in that building.. what the reception didn’t say is that it is right above an ice cream shop and right opposite the main entrance of The cathedral. Whilst it was quiet when all the windows were closed, but as soon as I opened the window and switched off the air con for some fresh air , it is exceptionally noisy. Worse still , when we were shown the apartment, light bulb on the wall was missing. The blinds on one of the windows were broken. Despite we paid extra for three people in the suite ( travelling with my husband and my daughter) we only got 2 sets of everything... having said that , when we told the reception of these problems, they sent extra towels, water and shampoos to the apartment as well as put the light bulb in the lights Breakfast selection was good but service was chaotic on the 2nd day we were there. We were told to sit inside the restaurant rather than clearing a table for us in the terrace, which we have requested. When asked for an expresso, we were asked to help ourselves from the machine. Breakfast was not supposed to finish at 1030 but the staff started to put food and drinks away from about 10 am . I have to ask specially for a glass of water (which they have put away already at 1015) and a portion of mushroom( almost empty in the tray and was not replenished) which when it arrived it was cold ! Worst still, the air con was broken on the second night ( perhaps it was our user error but we have tried many times through the night and couldn’t get it to work). As a result I couldn’t sleep ... couldn’t open the window either as the noise from a machine in the ice cream shop downstairs was noisy...

Pros: Great location very historic

Cons: Noisy pool, reception is small and disorganised. We ate in the restaurant and having eaten in a number of similar restaurants we were disappointed felt like they were going through the motions

Pros: The location is superb - can't be beat. The staff is wonderful. The rooms are very comfortable. The concierge Charlotte was very helpful, and booked a last minute walking tour for us. Gorgeous, special, historic property. The restaurant was amazing!

Pros: All good.

Pros: The experience living in a historical mid evil castle is elegant and beautiful. It is great with kids and family but not Disney and childish. The hotel itself is beautiful and the restaurant has breathtaking view. Have to book in advance.

Cons: The high tourist season drove the price high and it is hard to book dinner.

Pros: LIkes: Fabulous view of the City over the Walls Overall feel of the hotel Comfort of the pillows and bed Best location for staying in the Old City Terrific breakfast Complimentary castle tickets

Cons: Dislikes Car has to be at least 200+ yards from the hotel--no private auto access--they use a small van to take you to the hotel. The room we were in was quite small--the closet door backed up to another needed door--constant banging. Chair for the desk had arms--could not go under the desk--another small room issue Partial glass separator for shower in the bath does a lousy job of keeping water in the tub Needs more electrical outlets--especially around the desk area

Pros: The Concierge lady (Charlotte I think she was called) was very helpful. Also the barman (I think called Jerome) was very professional and knowledgable. The food at the restaurant is worth it's 1 Michelin star. There were a couple of concerts next door and it was wonderful to be able to listen to them from our room.

Cons: The Hotel advertises itself to have a SPA. I expected to be able to use the facilities of the SPA (steam room), free of charge, however I was asked to pay 30 Euros for 30 minutes. This was not explicit when I booked the room. The first morning we were having breakfast on our terrace and the gardener spent a considerable amount of time spraying what seems to have been pesticide right in front of us (I have a video evidence). Also, one of the afternoons we sat in the garden and ordered some coffee. The waiter arrived with our coffee, as well as the drinks for the table next to us. He spilled a lemonade bottle all over me, and my mobile phone, but did not even attempt to clean up after his mess. The deco in the room is rather dated.

Pros: The property was magnificent in Historical Terms, Rooms very comfortable and Dining facilities very good, Restaurant Barbacane food excellent wine overpriced, Reception and Porter staff excellent also the lady concierge was very helpful

Cons: Breakfast food quality very good but service was terrible, very welcoming staff on arrival but ordered food very slow and being English Bacon was very scarce and asking seemed to be only met with a smile and it’s coming, it rarely did, evening Dinner food again was exceptional but again let down by waiter service

Pros: Everyrhing. Absolutely amazing !

Cons: Nothing

Pros: I loved the location, just in the middle of the medieval town Carcassone, next to the Castle and the wiev from the window with grapes and other plants in it. The room was nice with very comfortable beds. The staff of the hotel was very friendly and ready to help, specially the porter who drove us from parking to the hotel.

Cons: The hotel would need a little refreshment, specially bathrooms which are a bit old. I think breakfast could be better ( not many things to choose, specially for kids - no pancakes). The windows could be also better, as we could hear everything from the street, which was anoying specially early in the morning :(

Pros: Excellent, lively location within walls of old city. Very nice lounge and bar at hotel. Average room with air conditioning.

Pros: Location good

Cons: As elderly woman travelling alone not happy to have room with steps on spiral staircase between room and lift. Promised porter to help with luggage on departure didn’t transpire. Transport out of cité very late

Pros: Lovely breakfast. Very comfortable room with a great view.

Cons: We went to the car park and was told that a porter would collect money n five minutes. No one arrived and we called again and was told he would be there in five minutes . Still no body came to collect us. We ended up walking (in the heat) to the hotel. We were given a complimentary gin and tonic.

Pros: Location

Cons: Didn’t get the room we booked. Room was not very clean

Pros: Bed was incredibly comfortable. The staff were all exceptionally welcoming and friendly. Gorgeous location.

Cons: Nothing.

Pros: Ideal situation, cute hotel and courtyard.

Cons: Although the hotel is cute and typical, the room are very business like.

Pros: Location., character, decor

Cons: Very small room for the separate WC...should be incorporated into bathroom.

Pros: Location, breakfasts, cleanliness,

Cons: For a four star I would expect a bar service and room service. Also found the staff less approachable - language was a barrier

Pros: Staff and location.

Cons: Nothing it was boss .

Pros: Was close to the old town. Rooms clean and complementary drinks in the fridge. Swimming area good for the kids.

Cons: No good places for breakfast- all they served was omelette everywhere! But didn’t try the hotel breakfast as only was there for one night! The toastie by the pool wasn’t nice at all! Too much cheese.

Pros: the breakfast was very good.

Cons: no frig in the room

Pros: Goed location, at short distance from the cite. Helpfull staf, that speak passable english as well. Good room, extra bed for our son (age 7)was also ok for his size.

Cons: The airco was no match for the warm summer Night. It made a lot of noice, but did not lower the room temperature...

Pros: Location, location, location.

Pros: Good breakfast. Great location. Air-con! Good but small pool

Cons: Everything was fine but the towels were a bit old

Pros: good breakfast. room was rather small for the price we paid and it did not have fridge (however we could hand our items to the reception) good parking lot

Cons: Personnel was not friendly : at reception, at the restaurant. we booked dinner and the waiters were not professional. one brought us the first dish before the apero and simply stated that we could drink the apero after that which we clearly refused. Apero's were warm and we had to ask for straws and ice

Pros: Helpful staff Ideal location, just steps away from La Cite Swimming pool

Cons: Can’t think of anything I didn’t like!

Pros: Very nice and helpful staff. Free parking. Close to old town. Quiet, nice and comfortable room with AC.

Pros: Great location for old town and close to airport....good pool area

Cons: Card for door didn't work very well.....trouble with the door entry

Pros: Average breakfast, good location of the hotel. Offered a free medieval guided tour, which was excellent. Although with the price paid for the stay I wonder how free this tour was?

Cons: Unfortunately this has been one of the worst 4-star hotels I´ve been in. €375 for a 2-night stay in this hotel was far over the reasonable. The room was small, airco outlet was dirty, hygienic paper holder was loose, shower thermostat didn´t function properly, furthermore the illumination had to be repaired, shower walls where stained. Hope the owner gets the complaints and that his other hotels in Carcassonne are up to standard.

Pros: We were only staying one night as a stopover from Bordeaux to Provence so we specifically chose it as an easy place to get in and out of and it was just that. Good location just outside the city walls, and easy walk to the fortress and main center of town. It was clean and the bed was comfortable and the staff were friendly enough.

Cons: The apartment was VERY basic. We booked the one bed apartment and the kitchen and bathroom was sparsely equipped with supplies and toiletries. They required you to fully clean the kitchen upon departure or your be charged a 25 fee, BUT there was no cleaning supplies provided so you had to buy a 5 cleaning kit. Also the reception closes from 1-3 so if you arrive within this time frame you cannot check in. OK for a one night stopover but I wouldnt book again.

Pros: Location-wise; couldn't be better; a brisk uphill 5 minute walk and you're at one of the Citadel gates. Finding the place is a bit of chore; you go round and round the one way system always expecting the next side-street to be the one that gets you far enough down - but no; round you go again ! This place obviously has a strange story behind it that no-one's talking about; is it an apart-hotel, a conference centre or what ? (Even the strange room numbering seems to bear this out.) The rooms are set up as mini-suites rather than conventional 'hotel rooms'; which is great for the amount of space you get - but most of it is wasted space; with a rather sad looking sofa lingering marooned in a large living-room area that doesn't really work. My room (56G) had a wonderful view of the main 'castle' walls. The reception shutdown from 11.00 to 15.00 (double check those times ?) could be a pain for late arrivals; even getting out of the complex during that period was a pain. Does the negative feedback that they seem to get for that on other reviews justify saving a couple of hours of a receptionist's salary ?? Just another enigma in this place which could/should be a little gem !!!

Pros: It was very close to the castle and in the low season was 38€ a night. That is exactly how much it's worth. Happy

Cons: Very basic

Pros: Very convenient location for access to the castle.

Pros: Fantastic location below the medieval city. Lots of space in the simply furnished room and excellent air conditioning. Secure parking below for a nominal charge as did not need car in the city. Reasonably close to a range of restaurants outside the citadel.

Cons: Nothing comes to mind.

Pros: A stones throw from the old town, comfortable, clean, and modern for an amazing price.

Pros: Location.

Cons: Bad attitude of receptionist when we told them the aircon wasn't working.

Pros: The view

Cons: Poor facilities, tired empty room with dirty pots and no kettle.

Pros: Great location to walk the oldtown! Very calm and spacious.

Cons: The kitchen equipment could be renewed.

Pros: Amazing stuff, very clean, the breakfast was exceptional

Cons: A strange smell in the building and in the room, the air conditioner was very very noisy

Cons: The air conditioning leaked puddles in our room. The room was musky smelling. Checking in after hrs was frustrating. They first required a cellphone to text a special code to. Not all tourists would have a working phone while traveling. They finally agreed to emailing the code.