|"Perfect location and brilliant staff."||(in 176 reviews)|
|"Friendly helpful staff Great location."||(in 143 reviews)|
|"Superb location, helpful staff, excellent room."||(in 105 reviews)|
|"Our room was bitterly cold."||(in 53 reviews)|
|"Plus no cars allowed!"||(in 36 reviews)|
|"This is NOT a 4* hotel!"||(in 67 reviews)|
The location of the hotel, being inside the Cité walls, is excellent, though somewhat difficult to find!
We were given rooms in building away from the main building. We were not advised of this before our arrival, and were somewhat disappointed. The huge beam going across the floor in room 16 made visits to the toilet resemble an obstacle course!!!
My husband and I found the stay at the Best Western Le Donjon to be a very acceptable experience.
Excellent location. Staff helpful with contacting doctor when medical problem arose.
Breakfast rate was high and I feel should have been incorporated in room rate. Breakfast was average. Accessing the hotel at night proved difficult on one night as we waited outside for about 15 minutes.
The convenience of its location
A pleasant and comfortable hotel although the annex was a little dated in some rooms. The location in La Citie (Carcassonne) could not be more central. A great place to stay for a weekend break
Very accessible & comfortable. Excellent breakfast. Wonderful to be in the old City.
position - strcture
Excellent location, Nice (if a bit small) rooms with a lovely terrace and peacefull gardens.
Breakfast room was cramped but breakfast was good
The room was very comfortable with air conditioning ,the ensuite bathroom was very clean and staff were helpful & obliging.
breakfast was extra and we decided to do our own thing
The staff were extremely helpful and those on reception spoke fluent English. The buffet breakfast was especially good.We visited during the 'low' season and were able to drive into La Cite, right up to the hotel and then use the hotel's own secure parking lot.
Located right in the heart of Carcassonne’s medieval citadel, the hotel’s 61 rooms are spread over three buildings. Guests are greeted by a warm welcome and provided with excellent service by a staff attentive to each client’s needs and comfort. The Best Western Plus Hotel Le Donjon is made up of three different buildings, Le Donjon, Le Clos Trencavel and La Maison des Remparts. Our hotel has a restaurant and lounge, four conference rooms which will accommodate up to 100 guests, business services and a reception area with a television and reading lounge. Our guest rooms are equipped with television, telephone with dataports and Wi-Fi access, coffee/tea maker, hairdryer, air-conditioning, and room service. Elevators are available for your use in Le Donjon and in La Maison des Remparts. Enjoy your stay.
based on 1,894 reviews
Policies vary by room type and provider.
Best Western Le Donjon is located at 2 Rue Du Comte Roger, 1.2 km from the centre of Carcassonne. Museum of Chivalry Arms and Archery is the closest landmark to Best Western Le Donjon.
Check-in time is 16:00 and check-out time is 12:00 at Best Western Le Donjon.
Yes, Best Western Le Donjon offers free Wi-Fi.
No, Best Western Le Donjon does not offer free parking.
No, Best Western Le Donjon does not offer free airport shuttle service.
Best Western Le Donjon is 4.8 km from Carcassonne Salvaza. Best Western Le Donjon is 39.2 km from Castres Mazamet.
Yes, Best Western Le Donjon is a pet-friendly hotel.
No, Best Western Le Donjon does not have a pool on-site.
Best Western Le Donjon has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.