Cancún SUV Rentals

Mauvais prix annoncer sur votre site! incompétence du personnel. 4 h pour récupérer la voiture

We’ve booked the car rental , but when we get there there was no vehicle available . Unless we arre pay extra to get different car that we’ve booked.we refused and we end up taking a taxi that cost us $60 back to the airport to rent one from the airport office Karina and Fernando was helpful to help us . There’s have been a lot of issues with small rental companies we were told by different guests that they have been ripped off from these companies when customers showed up and have no choice. You have to do something if you want more customers. Just be honest .

We had to come back 2 hours Later and no one was there. Unbelievebel !

They are trying to defraud me by charging me a 'drop off' fee on my car rental, which wasn't in my reservation or in the contract I signed. It's unfortunate and I will never user Alamo again.

Car ver too usd

Excellent customer service Jetta was super fuel efficient Interior upholstery could have been cleaned better Overall great

I'm split on this. I rented from the LA Isla location. It was a nightmare. Do not rent from them. I showed up with a reservation for a minivan that I booked two months ago. I expected some tricks due to the reviews. First he told me that they only had their three smallest, cheapest cars available. I told him absolutely not I have three kids in car seats we can't fit in a spark. He tries to sell me on a five seat suv (all for the same price I paid for the van) that he said he might be able to get, but I said no. Then what do you know, he miraculously finds the last minivan they have. Second, he tells me it'll be there in an hour. The cars are kept at the airport and driven over. I come back in an hour. No van. He says they've hit traffic. I check Google maps, no traffic, says it takes 19 minutes. He says come back in 30 minutes. I come back 45 mins later, no car. Says they're still in traffic. Need 30 more. 30 minutes later, no car. I'm wondering if they even have it at this point. After a three hour wait a real minivan is there. Third, the car was not great. Scratches, bubbling paint, dents, etc. I made sure they documented them. The sliding door alarm was faulty and beeped nonstop for six days. The worst part though was the battery died on day 2. I called the two emergency numbers they gave me. Neither one answered. One called back but had no clue what I was talking about. He said he wasn't a mechanic, doesn't work with rental cars, total wrong number. So I walked around asking strangers for help jumping the car and lucked out. I returned the car to the airport location. They were great. Friendly. Efficient. Sympathetic. Professional. I'd recommend renting from them and avoiding LA Isla at all costs.

The advertised price is NOT what you pay. The $25 / day is really $45 per day. This is true with many of the car rental companies in Mexico. Probably to offset the class action suite.

My flight was delayed and they gave my confirmed van rental to somebody else, so I was stuck without a way to get around.

It took hours to make a deal with the hustlers at the airport, riding a shuttle to the pick up location, making another deal and try’s my to stop the extra charges, then waiting another half hour to get a beat up crashed car. We took a LOT of pictures to protect ourselves. The return was faster and smoother and they did not try and force us to pay extra but it is a stressful process and they are all the same. Good luck with renting a car in Mexico.

They didn’t provide a car

None

Just too much chaos. Hot…no indoor seating, long line and too long to pick up and drop off reservations. 20-30 min at counter for them to process card then drop off to release hold on credit cards etc…CRAZY

Worst car rental experience ever: - 3 hours to pick-up the car - shadiness in costs, ending in paying more than 300 € for 24 hours rent - drop off guy even claimed I damaged the car and made me pay extra (even if I paid an insurance)

Beware of the insurance issues. Even if you choose the Collision Damage waiver because your credit card covers it, they will absolutely charge an outrageous deposit if you don't buy there's. That's the deal in Mexico. It's a rip-off which will cost you an extra $20 a day that you won't be able to avoid.

Everything was easy, the reservarion worked really well

The pick up was a horrible experience. We were told they didn't have our reservation in the system and then we proceeded to wait 2.5hrs till a care showed up for us. They were completely disorganized and we took a taxi to this hotel for the sole purpose of picking a car from the Budget desk inside the hotel.

Budget reps were not available at airport and luckily Alamo had a vehicle available.

Scam! I reserved my car in USD, once I rented the USD cost was described. When I returned it, they did not allowed me to pay in USD. They processed my payment in pesos at a crazy exchange, from the original price of $350 I was charged 446.34.

Car quality car clean deposits should have been disclosed that if not taken insurance will be charged 2000$ in c card to hold that’s taking huge amounts from the obligo ! I was trying to be fooled by the locals at budget for gas adding when I returned the car and only when I threaten them they didn’t charge me. Make the long story short- won’t rent and won’t reccomend budget for friends any time again. Too bad this is the service the company gives Good luck Neta and Avner Cohen

An absolute rip off. Prices are not accurate. Salesmen try to force you into expensive insurance (over $100 per day) and after going back and forth for an hour they said, ok but you have to put a $13,000 hold on your card to rent. Ended up just leaving without the car. Would NEVER use this company in the future and would recommend my friends and coworkers steer clear of this absolute joke of a company. Stick with reputable car rental services like Enterprise, Avis or Hertz.

The worst car rental experience of my life. I have rented cars in Mexico before, and this was by far the most miserable pickup experience. I'd rather travel on a donkey than rent from Europcar again. They are thieves trying to take advantage of tourists by upselling useless insurance products. They should all be in jail.

Mal servicio…. Ni renten allí te roban el dinero y te intentan vender seguro de ellos así tu tengas comprado cualquier otro seguro con la aplicación. Con que la compres…. Son estafadores

Europcar is very challenging to deal with. They try to add many insurances and it is hard to know what is actually included.

Pick up and drop off we’re both stressful. They seemed to be very understaffed. They also tried to trick us into buying their insurance even though everything I read said it wasn’t legal and that if we had coverage elsewhere that would work. At drop off there was no one to help us and a long line of people waiting to return their cars.

Thieves. You should not be allowing them on your site. I knew a car rental wouldn’t be $15 like your advertisement but the dealer said it was about $100/day. Rushed me to sign off on “just a basic agreement “. Said gas was included (didn’t want that, too late) and I could return it empty. Reading contract for return, it said gas would be charged if I didn’t fill it up (I had to) and the price became $1,500+ for 9 days. Thieves! Thieves! Thieves!

This was one of the worst car rental places I’ve ever been to. Be aware that Mexican law requires you to have personal liability insurance. This is why the rental rates themselves appear so low but then when you arrive you are forced to take out an expensive insurance policy. In our case a five day rental was $60 but the insurance was over $300. Even though we have car insurance provided by our credit card, this was limited to CDW so we were forced to buy the rental Companies insurance policy. While this is not unique to Europcar the attitude of the staff was not friendly. Everyone in the agency was fighting the same fight. The return process can also be very slow. In our case there were not enough staff processing car returns so it took over 30 mins.

Nothing this company I will never use it, they over charge to much insurance

The rental car process was generally fine. The problem was I purchased insurance coverage through kayak and then on arrival the rental car place stated that the insurance was invalid. This was a major issue given I was travelling on a budget. Instead of $130 I ended up having to spend $670 just for insurance, and that difference was over half of my total spending budget. Additionally, the staff at the rental car place were very difficult to communicate with given the language barrier.

We 100% got scammed and so did everyone that was in the room with us (overhearing their conversations with staff). At pick-up, I was told I needed to pay $600 for the week for insurance. This was not stated when booking and it’s an outrageous amount of money for 5 days. We got it down to $260. When dropping off, there were multiple discrepancies between the emailed photos of the car and what the rental place had on their screen. We were not given a full tank of gas or a spare tire when we picked up the car, but it “showed we did” in the pictures the staff member had on her computer. We had to pay an extra $300 for the spare tire that apparently went missing. Which is more than any tire would ever cost. I would NEVER use this company again. They’re scamming people left and right.

Watch out for insurance scam. Even if you have full coverage through a credit card, they will charge a minimum of $25 a day for extras they say are mandatory. The also say you need proof of insurance with VERY specific wording if you want to use your own insurance. Better off using one of the more popular rental companies and paying a bit more for price if kind. The car they gave me was terrible. Dents and scratches everywhere, damage under the rear bumper they claimed wasn’t there before but photos showed otherwise. If you do rent from them make sure you take a ton of photos of the car on pick or even better, a very through video.

Just go with the more expensive companies. This may look cheap initially, but it’s an insurance scam. They will say “we have to put a deposit for $7k USD on your credit card” and you’ll agree so you can save the $50/day they want to charge you and then you’re card won’t accept the charge (my suspicion is they know that’ll happen) and then you’ll eventually have to be charged the $50/day. Now imagine every single person before you having the same argument and how much time that takes. We were 4th in line…still took us 2 hours to get our car. Just book with the more expensive company that is at the airport and not miles away like this one.

Never received a car! Had additional costs as i needed to use taxi and no more cars available whole vacation!

First of all the insurance and fees more than doubled the price that I paid online, then when I was checking out, I told the gentleman that was doing my paperwork that I had 12:00pm as the return time, however, I wouldn’t be back until 3:00pm. He said that wouldn’t be a problem, and there wouldn’t be any charges because I would be returning it the same day. When I returned the car at 3:00, they said there would be a charge of $180 for an extra day!! I told him what the other guy had told me, he said that I was “misinformed” and that it was “their policy to charge for an extra day if you return the car after your return time!!” The fees ended up being at least triple the amount of the original cost, and the bus took around 45 minutes to get there, not the 5 minutes that they said it would take!!! I will be making some phone calls! I’ll never use this company again! What a scam!!!!

The price quoted and already charged was for around $30. When we got there and they demanded $230 more plus up to a $5000.00 deposit. That’s usd! Total scam! We called a taxi to leave and he said they are notorious for that. He personally picks up someone once or twice a month for the same thing.

This company gives you an online price and then adds fees to it regarding taxes and insurances which triples the price when arriving in person. Read the fine print before accepting their car and they do not give good quality cars. We had a 2018 March Nissan which was too compact for three people! Definitely do not recommend this company

Cuando llegué para retirar el auto, me cambiaron las condiciones de contratación. Tuve que pagar un adicional de USD225.- y una garantía de UD574. el auto hacía ruidos por todos lados, estaba sucio y en mal estado. una experiencia horrible. El personal del Pick up nos atendió de mala manera, estaba con mi mujer embarazada, nunca me había pasado una experiencia tan mala.

This company engages in classic fraudulent advertising. They tell you the car costs like $7 or $10 USD per day - which is a great price! As my personal auto insurance provides coverage while renting cars, and as my personal credit card also provides coverage, I do not need to purchase duplicative insurance from the rental company. When I went to pick up the car - which is located about a 25 minute ride from the airport in Cancún, by the way - I was informed that they had to put a charge of $8,000 USD on my credit card, for the full value of the vehicle. I agreed. They then "attempted" to charge this on my card but they said that the charge was denied by the card issuer. Standing in the rental agency, I called the company and inquired about the issue, and they told me that no attempt to charge even this ridiculous amount of $8,000 had been made. The vendor then tried to to negotiate the price of the insurance with me - which I again denied. It seems that the company does some sort of trick to their credit card machines whereby it spits out a rejection slip (LIMITE EXCEDIDO), without ever attempting to charge the card this money. Then, when the car rental people tell you that the charge cannot go through, they offer you a reduced price for the insurance. In short, the low prices that are advertised are not offered. This company will NOT rent you a car if you do not purchase their very expensive, and in my case, entirely unnecessary, insurance packages. I will submit this comment to PROFECO - the Mexican Government Agency that defends consumers' rights - for further action on their end.

This is a racket. The listed price is cheap, but when you show up, they charge 4x times the price in « insurance ». Run away!

Worst experience ever. This is a scam don't rent from this company. I paid before I left on my trip cause it was so cheap only $25 a day everything included but no refunds. Once I got there they told me I need to pay $30 a day on top for insurance al though I had my own insurance they wouldn't let me use it unless I give them a $20000 US dollars deposit so I was forced to use their insurance and pay $30 a day. The workers were very rude and they would ignore any questions I had. They didn't give me the car I had book they give a very old car which was damaged all around the back seat had puke stains all over it and wasn't cleaned properly. When I told them this isn't the car I picked and that it's dirty they said this is the only car they have. Although there was 100s of cars on their lot. The worst experience and worst day ever with this company to save yourself a headache never book with this company. The wait time was crazy also. Took them over an hour to pick me up from the airport and then I spend over 2 hours waiting to get a broken and dirty car that I had paid and reserved for months ago.

They sold the car before we got there, so the reservation was pointless. The customs took 1.5 hours which they claimed caused them to believe we didn't want the car. We had to walk the line and pay twice as much for a car.

Convenient and decent price (though not cheap) from a reputable brand. People at site are helpful. Oscar was good. Word of caution: check your vehicle VERY carefully for damage before accepting the car and take pictures. They may claim you damaged the car and try to withhold your deposit if they think you damaged the car.

price indicated by kayak/national 1290,87€ is completely wrong / misleading as it does not include the minimum MANDATORY insurance !!! (+/- 400€, only covering third party responsibility !!!) in total I paid 1795€ (+40%) without any proper insurance. for a "full" insurance, they requested another +/- 850€ that I was not willing to pay This is "organized theft" as when your are at the National rental office, 10 minutes in shuttle away from the Cancun Airport, you have no choice anymore... I fully understand that options are not included in the price quoted online but not the mandatory insurance. I will use other providers in the future.

They cancelled 2 days before i was to arrive..... thus making my new reservation a lot more money (last minute).

It felt like they scammed me with a rental that went from $124CAD to $376. I only included liability insurance and 2 carseats for 2 days what I was quoted ahead of time by Dollar, $238 plus $60 total for the seats. But they don't tell you on the website that there is a 29.5% fees added to that(I assumed maybe 10%), the car seats were out of date, and we never got the car we wanted. We got a beat up Suzuki instead of a Jeep. The problem is after a long flight with 2 small kids and a 2 hr line up at the rental, you'll sign anything to get going.

The price shown when I made the reservation wasn't the one I had once I got there. They charged me a "mandatory" insurance although I already had one with my credit card. It doubled the original price. I won't come back anymore, really poor experience. Also, it was impossible to find the counter, there was no one there at first. Hopefully a lady helped me and said that Hertz and Dollar are basically the same.

Price quotes was3x due to full coverage law

Honestly, I didn't know renting an SUV would cost about 1200 upfront 400 would come back to me but I didn't account for that cost so we went with the full-size car for 500 with 150 coming back all this to say read your rental agreement it doesn't say anything about insurance which feels like a rip-off but you must have it so when your planning just account for this charge to be $90/$75/$55

Be careful with renting from Dollar/Hertz, they tried to charge me for unnecessary fees, taxes and insurance, the price doubled from the reserved agreed up amount. At that point it was cheaper to get taxis so we walked away.

return was less than ideal. Return lot was full and cars were spilling out into the road leading in. The attendant had us leave it in the road. Minor inconvenience. Other than that, the rental went great! Will use Mex again.

I didn't pick up the car because of horrible experiences my friends had with the same company during the week while picking up their car, where they were being fleeced for insane amount of money to add insurance. There was no option to cancel the reservation so I had to eat up the loss because of your website. If you had vendors who have been vetted and hold high standards, I could have saved the money I lost in the reservation

They charge me more things on front desk because they didn’t have more cars for me

A terrible experience overall

Cannot go wrong with Mex. Friendly staff and excellent service!

They charged way more than advertised and also did not have my actual reservation.

I travel multiple times a year, and have never had such a bad experience- start to finish. I wish I could find something positive because I hate to be THAT person, but there is literally nothing, and I only wrote this review to try to save others from the misery. Summary: 4 hours of waiting for the car in the hot sun, rude staff, dismissive, gave us the van on completely empty gas, sold us insurance saying it included everything but then when we returned it, they charged us for damage that wasn’t even us (we took a video and argued, but they wouldn’t listen), and told us the insurance didn’t cover any damage that we did (again, WE DIDNT!). 0/10 do yourself a favor and go literally anywhere else.

The lines were incredibly long and processing was really slow. Even though we had a reservation, it took nearly two hours to get a car. They had no sense of urgency, and were not apologetic, so I believe this is normal practice for them. There is no seating in the processing/reservation lines, so the elderly should bring their own chair. They gave no instruction of what to do once the paperwork was complete. We waited fifteen minutes for the car to come around and them to call our name, only to find out we were supposed to give our paperwork to an employee outside to start another queue. The car we received had quite a bit of damage to a front and rear fender. I'm from the U.S., so perhaps my expectations were a little to high. Those with reservations should have a higher priority, and it shouldn't take hours to get a car.

Waited over 2hours to pick up our car Serious lack of efficiency at front desk

Changed drop of location and date. Got told over the phone we would get money back since we dropped it a week early but ended up spending way more money. Very unfortunate

Price quoted online is not anywhere near what you will pay. They are pushy and confusing and will insist that you must add insurance that is 2-3 times the rate of the rental.

Dodge SUV was a very comfortable car for a 6,000km trip across the Mexican Sierras. Modern technologies in a nice package. Insurance a bit pricey but overall worthy experience. Staff was friendly despite huge traffic and many customers.

They play with the price Very bad experience

Renting in Mexico is a nightmare. When I declined their “optional” insurance, they put a &2,200 hold on my credit card. In order for them to remove the hold on my credit card I was forced to take the insurance. Credit card holds are typically $250. Hertz Mexico has lost their minds. When I told them to just keep the rental and I would find transportation, he then told me I would have to pay at least one day because he had written the contract. Absolutely terrible service!

Adv at the time of reservation gaby that is not the final price. At pick up they will make you purchase insurance

car not rented, asking price 4 times more expensive, waste of time

They’re a complete scam. They wanted over $2,000 USD for insurance that isn’t mandatory. But they said if we didn’t pay their insurance we had to put down a $2,500 USD deposit. They kept changing the numbers trying to get us to pay a wack of money. It wasn’t a policy amount. It was whatever random amount they could squeeze out of us. We spent over an hour trying to cancel. They refused to cancel and told us we owed them the $2,000 USD insurance even though we didn’t ever take the car. We never even saw keys to a car. It’s a complete scam!

Price gouged. Price we had to pay, with the insurance we booked ahead of time, was double what was originally quoted. Be careful of high pressure upselling, and bargain hard - they originally wanted triple what we were bid but pushing back hard brought it down to double.

The guy that rented the car was the super cool. He was fast and friendly. The new facility is great!

Paid $618.85 ahead of time to reserve my small sedan from Cancun Airport. When I arrived at pickup I waited for over an hour to be helped. After I got the car I was told by the Hertz Agent that I needed to purchase car insurance which cost $879.33 alone. How does insurance cost more than the car itself, and how do you not disclose the true cost when booking? My initial booking of $618.85 ended up costing me $1,498.18 for 6 days of use. Absurd.

Arrived and my reservation had been cancelled. No other cars available. Never again.

When we checked in to pick up our car, they never told us they did not have a full size car available for us. Instead of upgrading us or informing us, we waited for about 30 minutes for our car to show up then told us after we asked about it that they didn’t have it. They still didn’t upgrade us at this point. Eventually a full size car pulled in, still wet from being washed and only a half tank of gas. The insurance also doubles the rental price.

I booked a car online for $130 then got hit with another $100 for insurance. They should have included the insurance in the online booking price since it is mandatory.

Hi, Haven’t a car at the airport. The price has more than doubled, it was a joke. We took a taxi and we pass by the agency of our hotel to rent a car for our journey. I sent email about my angriness and for the cancellation but haven t received any follow up, so client service was not good. If any payment is requested I will block it. thanks Kr Mathieu

Made a reservation 30dec morning for $286 from 30dec to 2jan for a budget car. When I came they increase my price to ~$500 + 800$ deposit. I tried to send a message to company - no results, just lost 2 hours of my short vacations. ACE works thru MEX rental company in Cancun airport. Never ever will book with them again. Go out and find a car from small local car rental office for $350 for 4 days.

They charge you more money at the counter so you end up paying more than great reputable companies with much better cars. Terrible service. Stayed in Line for pick up for an hour. I will never use this company again!

Charging people for false accusations is disgusting and this car company should be fined.... terrible terrible terrible. Never again am I ever renting from here......!!!

they tried to charge me twice the money I booked for. As I didn't accept I left without a car.

Ace as far as I could see didn’t exist. No rep at airport. No answer on phone number given. Got Harassed by everyone outside cancun airport. Quite a scary experience. Complete con. Had to use a different company 0/10

If you do not prepay your reservation, it will not be held. Don't expect anything to be available when you show up.