Cleaning (room) staff was excellent. Dinning staff was not great.
4 stars
Casa Maya Cancun
Boulevard Kukulcan km 5.5 Zona Hotelera, 77500 Cancún, Quintana Roo, Mexico
Cancún, Mexico
See location+52 998 881 0500Photos of Casa Maya Cancun
Overview
Guests of this hotel will appreciate the seclusion of its private beach and on-site spa and wellness centre, all just a quick car ride from the heart of Cancun. It also provides outdoor tennis courts, a Jacuzzi and an indoor pool.
This 5-star hotel offers a kids club, an express check-in and check-out feature and a beauty centre. It also has child-minding services, a currency exchange and a reception that is available 24 hours a day.
The rooms are air conditioned and include tea and coffee making facilities, a refrigerator and a kitchenette. All offer a radio, a telephone and heating.
Guests of Hotel Casa Maya are invited to experience international cuisine at La Veranda, or try seafood and Mexican dishes at Las Brisas Restaurant. A selection of drinks can be savoured at the in-house bar.
Hotel Casa Maya provides an ideal place to discover Gran Puerto and Hard Rock Cafe Cancun, as well as everything the local area has to offer. The Museo de Arte Popular Mexicano is also nearby.
Latest deals for Casa Maya Cancun
Amenities at Casa Maya Cancun
- Private beach
- Outdoor pool
- Indoor pool
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
Services and conveniences
- ATM on-site
- Business centre
- Safety deposit box
- Entertainment staff
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Express check-out
- 24-hour front desk
Pool and spa
- Pool bar
- Heated pool
- Spa
- Hot tub
- Indoor pool
- Outdoor pool
- Pool with a view
- Water slide
General
- Family rooms
- Sea view
- Seating area
- Slippers
- Soundproofing
- Pool view
- Storage available
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
Kitchen
- Electric kettle
- Microwave
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Kitchenette
Dining
- Packed lunches
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Vending machine (drinks)
Things to do
- Gift shop
- Eco tourism
- Scuba diving
- Beauty salon
- Water park
- Water sport facilities (on site)
Family friendly
- Babysitting or child care
- Child pool
- Kids meals
- Swimming pool toys
- Kids' club
- Playground
Parking and transportation
- Airport shuttle
- Free parking
- Valet parking
- Private parking
- Shuttle service (additional charge)
Accessibility and suitability
- Disabled access
- Lift
- No smoking
- Designated smoking area
Bathroom
- Shower
- Hairdryer
- Bathrobe
- Private bathroom
Outdoor
- Terrace/Patio
- Beach towels
- Private beach
- Garden
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
Bedroom
- Alarm clock
- Wardrobe or closet
Health and safety
- Daily housekeeping
- Safe
Fitness
- Tennis
Reviews of Casa Maya Cancun
7.9
Good
2944 verified ratings
Wonderful
1324
Very good
618
Good
392
Okay
188
Fair
157
Mediocre
91
Poor
174
Summary of reviews
Guests say
Guests appreciated the great location and friendly service at the hotel, enjoying the beach and amenities. However, there were several complaints regarding cleanliness, with issues like leaky ceilings, old facilities, and pest problems. The dining experience also received mixed reviews, with some praising the breakfast buffet while others found the food options lacking.AI-generated from customer reviews
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Score by provider
8.2 out of 10
771 reviews
7.6 out of 10
48 reviews
8.3 out of 10
29 reviews
7.2 out of 10
3 reviews
All reviews
Pros (+) Everything and everyone was wonderful!
Cons (-) Nothing! Everything was fine!
Pros (+) The staff was all super nice. We arrived quite late one night and somehow missed the whole time-share spiel that people talk about. Front dest was super nice, and everyone was generally approachable. I didn't feel pressured into anything. It might help that I'm fluent in Spanish. Food was good. You can find Pizza if you're on a budget, else their buffets are pretty good. I got their mixed ceviche ...
Cons (-) One thing I didn't like was that there was a mouse in the room. We found out b/c we found a piece of sweet bread on the ground with bite marks and an apple in the same condition. After this incident we simply put all our food away better and didn't have any problems after that. Also, I didn't really care for the people that came by the beach and asked me if I wanted my picture taken with a monkey,...
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Location
Boulevard Kukulcan km 5.5 Zona Hotelera, 77500 Cancún, Quintana Roo
What's nearby
- Cancun Golf Club at Pok Ta Pok2.2 km
- Puerto Cancun3.4 km
- Cancun Convention Center3.5 km
- Hard Rock Cafe Cancun3.6 km
- CoCo Bongo Cancun3.6 km
- La Isla Shopping Mall4.2 km
- Kukulcan Plaza5 km
- Glorieta del Ceviche5 km
- Puerto Juarez5 km
- Gran Puerto5.2 km
- Spa at The Royal Sands5.4 km
- Estadio de Beisbol Beto Avila6 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Casa Maya Cancun
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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See most recommended stays in CancúnGood to know
Value for money | 7.9 |
|---|---|
Distance to city centre | 5.3 km |
Nearest airport | Cancun |
Distance to airport | 15.8 km |