10.0
Got an upgrade, the car was very clean and good. Also the parking was close, and so was the gas station. It would have been better if the employees could speak english, was funny in spanish tho !Reviewed 13 Jul 2022
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10.0
When we arrived in Salamanca the drop off location was closed because of the holiday. Nobody answered the phone nor was it possible to contact the office the next morning. No one answered the phone the next day when we called to make sure they were open.Reviewed 4 May 2022
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5.2
insurancePros:I liked that I was able to contract an insurance through the your web page, with Jefferson insurance company, and covered in Spain with ALLIANZ. and at a reasonable rate of $ 135 for 14 days of useCons:When I got to Santiago Budget informed me that with the insurance that I had, if I had an accident I would have to pay them for whatever damages and then I would have to be refunded my ALLIANZ. Obviously this was not an option, so I had to get the insurance that they provided which was far more expensive $ 415,85. I think this is very poor on behalf of budget, and the customer in your web page needs to be informed of this. We also filled the car in a gas station that was about 1 kilometer from the drop off before returning it, but was charged 21 euros for gas. Very strange.Reviewed 9 Oct 2018
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2.0
unexpected chargesCons:"office location" and "one way" fee charges unexpected as I booked specifying clearly pickup and dropoff locations. Also, I was informed that CDW was 24 euros and total coverage 28 euros, so I took total. But later in the invoice I noticed that CDW was indeed 11 euros. That is, I was misinformed intentionally to sell me the more expensive option. Also, both, pickup (Pontevedra) and dropoff (Santiago) representatives were plain rude.Reviewed 4 Jul 2018
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5.6
Not what we orderedPros:The guy at the counter was very friendly.Cons:We needed a van. We paid (through the nose) for a van. We got a wagon, albeit a nice one, that was not big enough for what we needed. We were still charged for the van.Reviewed 5 May 2018
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2.0
Need a compensation from Katay.Pros:nothingCons:Kayak showed a van with 7 passenger with 3 bags rented with Budget. Actual reservation made by Kayak to Budget is a 5 passenger car + 3 bags or 7 passenger with no bag. Given that we were 7 passenger + bags we had no choice of renting a van with Europcar costing double the price of my reservation made 8 months in advance. Need a comensation.Reviewed 17 Jul 2017
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