9.2 Excellent17 Aug 2018
Reserved car was available for mecar requested and reserved was available and waiting for us.clerk was talking too much with customer ahead of me, just small talk and there was a line waiting to get their cars. It was nice that she was friendly but slowed down others from getting their cars.
3.6 Mediocre27 Sep 2017
Unexpected Frustrations - Never again!The car it self was comfortable (lowered score because the inside was dirty) for a smaller car and got great gas mileage.1. Fine print regarding company rules for National Car rental would not download for us to read before we went to pick up car, so we did not expect the $100 hold on a major credit card/not debit, customer service at the pick up location was to put it mildly unhelpful, sarcastic, smug, and didn't know when to stop repeating himself, even after I put my hand up and said "STOP". "I get what your saying, I would just like you to be empathic to my frustration." At which point he smiles and then finishes repeating his statement to me. 2. Husband gets into car and being the professional he is, found the car to be dirty. Takes it to a car wash so he can be comfortable in it, isn't this something that is suppose to be done before he even gets into the car? 3. While driving the car he discovers there is no windshield wiper fluid, so he can not remove any bugs that may be blocking his vision. Again isn't this supposed to be filled before he gets the car? I sure hope all the other fluids are ok. 4. Then a warning light flashed "Take to dealer immediately!" WAIT WHAT? My husband had been driving it for less than 20 minutes, on his way to a job interview, he can't call and talk with anyone the Bluetooth wont transfer any sound through the speakers, he's in the middle of now ware by now, he can't pull off or turn around, so he call's me to have me call and to find out if he needs to do anything. After being on hold for over 10 minutes I get through to the roadside customer claims office. I tell her I am not in the car, the closet town is about 100 miles away, the above info, and then she proceeds to ask me a few question, "where are you at now?" I'm at home, I'm not in the car, my husband is. "Ok mam, where is the car?" On the highway in the middle of nowhere (does nobody at this company listen when you are talking with them?) "Ok mam ,lets see if I can help you"...ask a few more questions I had already given her the answer to, finally she states she can't help me she needs to talk with my husband since he's the one driving the car....at this point I am dumbfounded, he can't pull off anywhere safe to call you no exits and the Bluetooth isn't working....By this time the light has flashed "maintenance required", so my husband is no longer worried about the engine exploding just irritated as this is poor vehicle maintenance, a pet peeve of his. 5. Returning the car, my husband is delighted to see the same customer service rep as before (I am so making that up), the rep has the same attitude, makes my husband walk back out to the car to write the miles down (unlimited miles, we don't have to do that with Enterprise they'll do it for you), smugly says "I will have my guys do a better job at looking over the car before they go out with customers next time." Uh ok guy you do that but we will not be repeat customers with this company.