8.0 Excellent25 Jul 2022
The pick up line was pretty Long at SBC. Attendant worked as best as able with number of people.
10.0 Excellent15 Jul 2022
Seth was excellent
6.0 Good13 Jul 2022
Loved the Mustang. Perfect car for a California road trip. I had reserved a convertible, however, and because I arrived 6 hours after my reserved pick-up time, I had to settle for a hardtop. My fault (though I really had no idea about timing when I booked the trip months ago), but I felt a bit overcharged paying the same price as a convertible. Sure, Avis puts them in the same class, but obviously, convertibles are far rarer as leased vehicles and should cost more. That's life, I guess. My other comment is I dearly wish Avis rented vehicles with manual transmissions. I realize it's a dying breed because fat, lazy Americans only know how to drive automatics, but why encourage such sloth? Distinguish yourselves in the marketplace by offering a few sticks. At purchase, such cars are a bit cheaper anyway, and you can rent them for the same or more than an automatic, so it's win-win for everyone. Giving in to American tastes is just lowering the bar. These people still buy minivans and eat at McDonald's, and no one ever went broke underestimating consumers in this nation. All of which is to say, offer more manuals, please.
10.0 Excellent3 Apr 2022
The line at the counter was long but the staff moved it quickly. It didn’t have a car that I reserved, so I took a Frontier compact truck. The price was good and the return at a different location in Southern California was easy and painless.
5.9 Okay21 Jul 2021
Avis did not have the car I reserved when I arrived even though I called them that my plane was arriving an hour late and they assured me they would honor my reservation. It took an hour before they had a car that was within the size range I reserved and were trying to give me a much larger, uneconomical car. I refused it and they finally gave me a suitable replacement. The car I finally ended up with was great... Hopefully, this is all due to pandemic problems because the price was also triple of what I have paid in the past...
4.0 Okay26 May 2021
The staff at pickup in Santa Barbara used deceitful tactics to pressure us into paying for an upgrade.
8.4 Excellent24 Jun 2019
Friendly and professional staff.The rental car was not in the space on my card. No car was parked in that space. Luckily there was an attendant in the lot who approached me and found my car, and I did not have to return to the terminal.
2.4 Mediocre5 Nov 2018
Unfriendly staff / Very Hard to locateI have lieved in SB for 40 years and have driven to the airport many times. I drove past the Avis return 2x before finding it. The parking area is very poorly lit at night and the sinage is terrible. There are no arrows, signs,etc as to where to return the keys, the car, etc. The staff at the Avis desk was most unhelpful. The attendant appeared lazy and like I was bothering her to return the keys. I had the impression I had really interrupted her evening and she had more important things to do than check me out ad take the keys back. Very poor expereince.
10.0 Excellent26 Nov 2017
the car was easy to drive - good gas milage - very comfortable - service was quick.
8.4 Excellent13 Mar 2017
Hard to find where to drop offShe was nice and sympathetic to my horrible experience with the car, but didn't do much other than to say call LAX and complain.Hard to figure out where to turn the keys in. I could find the lot, but no signs that you need to go into the terminal. It was dark... so if there are signs I didn't see them.