Guest reviews
Overall rating
7.6
Good
Based on 2,261 reviews
Cleanliness
8.3
Comfort
8.0
Pick-up/Drop-off
7.8
Value for money
7.1
Pros
"Easy drop, very friendly staff."
(in 854 reviews)
"Friendly staff and super helpful."
(in 577 reviews)
"Friendly staff, easy pick up."
(in 577 reviews)
Cons
"The car smelled like marijuana"
(in 198 reviews)
"Didn't have the car I reserved."
(in 99 reviews)
"Awful customer service, blatantly rude"
(in 148 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
great car
car available
great service
easy drop
car was great
drop off the car
returned the car
friendly staff
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car smelled
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5.6
Pros: Drop off was easy
Cons: Price I paid was much MUCH higher then what was originally agreed
review from
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9.2
Pros: The staff attention at pick up was wonderful, and general product offered was very good.
Cons: The Oil lamp indicadator came on a few hours into our trip. Had the oil checked and it was running very low so I had to spend about 28 euros fixing that.
review from
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10.0
Pros: Good location and friendly customer service
review from
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2.0
Pros: nothing
Cons: I already paid 45$ for the insurance(by your website) and when I arrived at the office we were told to pay more than 50€ PER DAY ! And we had to wait in the office for more than an hour (and there was no point from booking the car online cuz we already waited an hour!) we eventually rented a car from another company. We would like to refund our money.
review from
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10.0
Excellent experience renting at Madrid airport
Pros: Easy access and drop off at airport Great service, associate was very helpful and mindful of our needs
Cons: Nothing really
review from
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8.4
Cons: Assassaaaaaaaaaaaaaaaasasssssssssss
review from
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10.0
Pros: Easy and affordable!
review from
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10.0
Pros: Car was clean and ran well
Cons: Could have been less in cost ...why is it never what they quote you?
review from
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2.0
AVIS
Cons: I purchased the rental through Kayak in advance with insurance and expecting a luxury car... When I arrived at Barcelona they claimed I sill needed their insurance, which was more expensive than the actual rental with original insurance combined. I received the car dirty. The car wifi did not work anywhere. My car window was broken in during my trip and wifi device stolen. Filed police report. They claimed even with not one but two insurances I was responsible. Original charge from Kayak was under $400. Total bill for some cheap car rental was over $1700. I saw similar reviews in other AVIS locations in Europe and was told by friends who had traveled and rented that they do these scams but didn't believe them. I would def not recommend this company and really is making Kayak look bad
review from
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10.0
Perfect rental from AVIS Chamartin
Pros: It was very quick and easy to pick up the car. The car was VW Polo and despite my low expectations, it was perfect in terms of comfort and performance. Dropoff was also very easy. Thank you AVIS!
Cons: Everything was very good
review from
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2.0
Pros: None
Cons: The good offer occurred to be the worst after including insurance. The cost of insurance was outstandingly higher due to the type of offer(us). Information was not clear od the webpage. Im eu citizen.It was also not possible to change it in the night. Finally I took car straight from the airport and I was lucky there was one available. I will not recommend this solution and Kayak
review from
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10.0
Great experience
Pros: Car and value were great. Very nice staff.
review from
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9.2
Pros: The staff attention at pick up was wonderful, and general product offered was very good.
Cons: The Oil lamp indicadator came on a few hours into our trip. Had the oil checked and it was running very low so I had to spend about 28 euros fixing that.
review from
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10.0
Pros: Good location and friendly customer service
review from
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10.0
Excellent experience renting at Madrid airport
Pros: Easy access and drop off at airport Great service, associate was very helpful and mindful of our needs
Cons: Nothing really
review from
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10.0
Pros: Easy and affordable!
review from
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10.0
Pros: Car was clean and ran well
Cons: Could have been less in cost ...why is it never what they quote you?
review from
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10.0
Perfect rental from AVIS Chamartin
Pros: It was very quick and easy to pick up the car. The car was VW Polo and despite my low expectations, it was perfect in terms of comfort and performance. Dropoff was also very easy. Thank you AVIS!
Cons: Everything was very good
review from
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10.0
Great experience
Pros: Car and value were great. Very nice staff.
review from
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5.6
Pros: Drop off was easy
Cons: Price I paid was much MUCH higher then what was originally agreed
review from
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2.0
Pros: nothing
Cons: I already paid 45$ for the insurance(by your website) and when I arrived at the office we were told to pay more than 50€ PER DAY ! And we had to wait in the office for more than an hour (and there was no point from booking the car online cuz we already waited an hour!) we eventually rented a car from another company. We would like to refund our money.
review from
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2.0
AVIS
Cons: I purchased the rental through Kayak in advance with insurance and expecting a luxury car... When I arrived at Barcelona they claimed I sill needed their insurance, which was more expensive than the actual rental with original insurance combined. I received the car dirty. The car wifi did not work anywhere. My car window was broken in during my trip and wifi device stolen. Filed police report. They claimed even with not one but two insurances I was responsible. Original charge from Kayak was under $400. Total bill for some cheap car rental was over $1700. I saw similar reviews in other AVIS locations in Europe and was told by friends who had traveled and rented that they do these scams but didn't believe them. I would def not recommend this company and really is making Kayak look bad
review from
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2.0
Pros: None
Cons: The good offer occurred to be the worst after including insurance. The cost of insurance was outstandingly higher due to the type of offer(us). Information was not clear od the webpage. Im eu citizen.It was also not possible to change it in the night. Finally I took car straight from the airport and I was lucky there was one available. I will not recommend this solution and Kayak
review from
Where can I find Avis hire cars in Madrid?
Estacion De Tren De Chamartin, Avis car rentals
Address
Estacion De Tren De ChamartinHours
| Monday | 08:00 - 21:00 |
| Tuesday | 08:00 - 21:00 |
| Wednesday | 08:00 - 21:00 |
| Thursday | 08:00 - 21:00 |
| Friday | 08:00 - 21:00 |
| Saturday | 08:00 - 14:00 |
| Sunday | 08:00 - 14:00 |
Phone
+34 902 090 343FAQs about renting a car from Avis in Madrid
How many car hire locations does Avis have in Madrid?
Avis has 7 car hire locations in Madrid. Take a look at our Avis hire location map to find the best car hires near you.
Does Avis have a car hire location at the airport: Barajas airport (MAD)?
Yes
Does Avis offer shuttle or airport pick-up services from Barajas airport (MAD)?
Yes
