Guest reviews
Overall rating
7.6
Good
Based on 33 reviews
Cleanliness
8.2
Comfort
7.9
Pick-up/Drop-off
7.6
Value for money
7.0
Pros
"Staff was friendly and informative."
(in 1087 reviews)
"It was a good experience"
(in 302 reviews)
"yes drop off was easy."
(in 156 reviews)
Cons
"No car available upon arrival."
(in 140 reviews)
"Very poor customer service!"
(in 175 reviews)
"Car smelled and was dirty"
(in 227 reviews)
Recent reviews
Traveller rating
9
0
1
0
4
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
car available
great car
easy drop
friendly staff
great service
quick and easy
car smelled
airport location
great experience
-
2.0
Pros: The had a car for me. Not the car that I had reserved, but it was a car.
Cons: Everything. We had to return our rental 12 days earlier than we had planned due to Trump's shutting down flights from Europe to the US. Instead of getting a discount they charged us an additional $150 for returning the car early. I have sent emails to their office requesting a credit. They have not responded. I will now dispute the charges with my CC company. The entire dealing with the company starting with our arrival after a long flight from the west coast where they added a 65€ charge for prepaid fuel. When I told them that I didn't want that, the agent said that the agreement was already in place and all we had to do was return the vehicle full, with a gas receipt and they would credit the 65€. Given what they did on return, I'm glad I didn't fill it up.
review from
-
8.8
Cons: They don’t have the car I selected, so I have to pay extra for an upgrade
review from
-
5.6
Pros: Drop off was easy
Cons: Price I paid was much MUCH higher then what was originally agreed
review from
-
9.2
Pros: The staff attention at pick up was wonderful, and general product offered was very good.
Cons: The Oil lamp indicadator came on a few hours into our trip. Had the oil checked and it was running very low so I had to spend about 28 euros fixing that.
review from
-
10.0
Pros: Good location and friendly customer service
review from
-
2.0
Pros: nothing
Cons: I already paid 45$ for the insurance(by your website) and when I arrived at the office we were told to pay more than 50€ PER DAY ! And we had to wait in the office for more than an hour (and there was no point from booking the car online cuz we already waited an hour!) we eventually rented a car from another company. We would like to refund our money.
review from
-
10.0
Excellent experience renting at Madrid airport
Pros: Easy access and drop off at airport Great service, associate was very helpful and mindful of our needs
Cons: Nothing really
review from
-
8.4
Cons: Assassaaaaaaaaaaaaaaaasasssssssssss
review from
-
10.0
Pros: Easy and affordable!
review from
-
10.0
Pros: Car was clean and ran well
Cons: Could have been less in cost ...why is it never what they quote you?
review from
-
2.0
AVIS
Cons: I purchased the rental through Kayak in advance with insurance and expecting a luxury car... When I arrived at Barcelona they claimed I sill needed their insurance, which was more expensive than the actual rental with original insurance combined. I received the car dirty. The car wifi did not work anywhere. My car window was broken in during my trip and wifi device stolen. Filed police report. They claimed even with not one but two insurances I was responsible. Original charge from Kayak was under $400. Total bill for some cheap car rental was over $1700. I saw similar reviews in other AVIS locations in Europe and was told by friends who had traveled and rented that they do these scams but didn't believe them. I would def not recommend this company and really is making Kayak look bad
review from
-
10.0
Perfect rental from AVIS Chamartin
Pros: It was very quick and easy to pick up the car. The car was VW Polo and despite my low expectations, it was perfect in terms of comfort and performance. Dropoff was also very easy. Thank you AVIS!
Cons: Everything was very good
review from
Where can I find Avis hire cars in Madrid?
Top tips for renting a car from Avis in Madrid
- Economy car hires from Avis in Madrid are around 98% cheaper than other car types, on average