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Madrid Barajas Airport car hire reviews and directory
Rated no. 1
Firefly
Best rated
10.0 Excellent (1 review)
1 location at Madrid Barajas Airport
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Firefly reviews
Car hire locations
Firefly
Locations at Madrid Barajas Airport
Madrid Barajas Airport, T1
All Firefly reviews
Firefly reviews at Madrid Barajas Airport
Rated no. 2
Avis
8.5 Excellent (10 reviews)
1 location at Madrid Barajas Airport
╳
Avis reviews
Car hire locations
Avis
Locations at Madrid Barajas Airport
Aeropuerto De Madrid T1 T4
+34 902 200 162
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Avis reviews at Madrid Barajas Airport
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customer service
car was clean
great car
great service
easy drop
car was great
returned the car
airport location
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10.0
Pros: Good location and friendly customer service
review from
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10.0
Excellent experience renting at Madrid airport
Pros: Easy access and drop off at airport Great service, associate was very helpful and mindful of our needs
Cons: Nothing really
review from
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8.4
Cons: Assassaaaaaaaaaaaaaaaasasssssssssss
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10.0
Pros: Easy and affordable!
review from
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10.0
Pros: Car was clean and ran well
Cons: Could have been less in cost ...why is it never what they quote you?
review from
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2.0
AVIS
Cons: I purchased the rental through Kayak in advance with insurance and expecting a luxury car... When I arrived at Barcelona they claimed I sill needed their insurance, which was more expensive than the actual rental with original insurance combined. I received the car dirty. The car wifi did not work anywhere. My car window was broken in during my trip and wifi device stolen. Filed police report. They claimed even with not one but two insurances I was responsible. Original charge from Kayak was under $400. Total bill for some cheap car rental was over $1700. I saw similar reviews in other AVIS locations in Europe and was told by friends who had traveled and rented that they do these scams but didn't believe them. I would def not recommend this company and really is making Kayak look bad
review from
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10.0
Pros: Buona posizione e servizio assistenza clienti cordiale
review from
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10.0
Esperienza eccellente di locazione presso l'aeroporto di Madrid
Pros: Accesso facile e riconsegna in aeroporto Servizio ottimo, l'associato era molto disponibile e attento alle nostre esigenze
Cons: Niente di particolare
review from
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8.4
Cons: Assassaaaaaaaaaaaaaaaasasssssssssss
review from
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10.0
Pros: Facile e conveniente!
review from
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10.0
Pros: Auto era pulita e ha funzionato bene
Cons: Avrebbe potuto essere meno nel costo… perché è mai quello che lei cita?
review from
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10.0
Pros: Good location and friendly customer service
review from
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10.0
Excellent experience renting at Madrid airport
Pros: Easy access and drop off at airport Great service, associate was very helpful and mindful of our needs
Cons: Nothing really
review from
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10.0
Pros: Easy and affordable!
review from
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10.0
Pros: Car was clean and ran well
Cons: Could have been less in cost ...why is it never what they quote you?
review from
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10.0
Pros: Buona posizione e servizio assistenza clienti cordiale
review from
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10.0
Esperienza eccellente di locazione presso l'aeroporto di Madrid
Pros: Accesso facile e riconsegna in aeroporto Servizio ottimo, l'associato era molto disponibile e attento alle nostre esigenze
Cons: Niente di particolare
review from
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10.0
Pros: Facile e conveniente!
review from
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10.0
Pros: Auto era pulita e ha funzionato bene
Cons: Avrebbe potuto essere meno nel costo… perché è mai quello che lei cita?
review from
Rated no. 3
Thrifty
8.0 Excellent (9 reviews)
1 location at Madrid Barajas Airport
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Thrifty reviews
Car hire locations
Thrifty
Locations at Madrid Barajas Airport
Terminals 1 And 4
+34 913 937 228
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Thrifty reviews at Madrid Barajas Airport
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picked up the car
compact car
drop off the car
great price
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8.0
Pros: I rented car in spain,after explaining to customer service person that I would be doing quite a bit of driving she suggested an upgrade. I got a larger car that used diesel,a bit less expensive and better mileage.It worked out better for us,since 3 of us were traveling and all suitcases were able to fit in trunk.Happy with my rental.
review from
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2.0
This is a scam
Cons: Hi, I went to Madrid Airport to pick up my car with the price of 140 EUR and an insurance that I already paid for 55$. But when I went to the agent desk, he told me that the insurance is fake and that I have to pay almost 450 EUR for both car rent and insurance which was completely outrageous. In the end, I had to cancel my booking. Please fix this or terminate your contract with companies like Thrifty which will only bring a bad name to your reputation.
review from
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6.0
Very hard sell trying to get us to take insurance, intimidating
Pros: car was fine for our purposes & good on mileage
Cons: Really hard sell trying to get us to take the insurance on the car, when we refused (we already purchased insurance) the service became surly anf unfriendly.
review from
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7.6
drop off tough
Cons: what was advertised as in terminal drop-off was actually a long walk away from the terminal 2, where our flight was leaving from
review from
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2.0
Questa è una truffa
Cons: Ciao, sono andato all'aeroporto di Madrid a prendere la mia auto con il prezzo di 140 euro e un'assicurazione che ho già pagato 55 $. Ma quando sono andato alla scrivania dell'agente, mi ha detto che l'assicurazione è falsa e che devo pagare quasi 450 EUR sia per l'affitto dell'automobile che per l'assicurazione che era completamente inaudito. Alla fine, ho dovuto cancellare la mia prenotazione. Si prega di risolvere questo o risolvere il vostro contratto con società come Thrifty che porterà solo una brutta nomea alla vostra reputazione.
review from
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8.0
Pros: I rented car in spain,after explaining to customer service person that I would be doing quite a bit of driving she suggested an upgrade. I got a larger car that used diesel,a bit less expensive and better mileage.It worked out better for us,since 3 of us were traveling and all suitcases were able to fit in trunk.Happy with my rental.
review from
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7.6
drop off tough
Cons: what was advertised as in terminal drop-off was actually a long walk away from the terminal 2, where our flight was leaving from
review from
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2.0
This is a scam
Cons: Hi, I went to Madrid Airport to pick up my car with the price of 140 EUR and an insurance that I already paid for 55$. But when I went to the agent desk, he told me that the insurance is fake and that I have to pay almost 450 EUR for both car rent and insurance which was completely outrageous. In the end, I had to cancel my booking. Please fix this or terminate your contract with companies like Thrifty which will only bring a bad name to your reputation.
review from
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6.0
Very hard sell trying to get us to take insurance, intimidating
Pros: car was fine for our purposes & good on mileage
Cons: Really hard sell trying to get us to take the insurance on the car, when we refused (we already purchased insurance) the service became surly anf unfriendly.
review from
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2.0
Questa è una truffa
Cons: Ciao, sono andato all'aeroporto di Madrid a prendere la mia auto con il prezzo di 140 euro e un'assicurazione che ho già pagato 55 $. Ma quando sono andato alla scrivania dell'agente, mi ha detto che l'assicurazione è falsa e che devo pagare quasi 450 EUR sia per l'affitto dell'automobile che per l'assicurazione che era completamente inaudito. Alla fine, ho dovuto cancellare la mia prenotazione. Si prega di risolvere questo o risolvere il vostro contratto con società come Thrifty che porterà solo una brutta nomea alla vostra reputazione.
review from
Rated no. 4
Hertz
7.7 Good (41 reviews)
1 location at Madrid Barajas Airport
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Hertz reviews
Car hire locations
Hertz
Locations at Madrid Barajas Airport
Terminals 1 And 4
+34 902 305 230
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Hertz reviews at Madrid Barajas Airport
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car was clean
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drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
friendly staff
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10.0
Hızlı ve kolay bir süreç
Pros: Alma ve bırakma işlemi çok hızlı çalışıyor.
review from
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10.0
Mükemmel servis ve müşteri hizmetleri
Pros: Hızlı dikkat edin, harika bir araç.$
review from
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6.4
Hertz Madrid bırakma kolay ama bulmak zor!
Pros: Kullanım kolaylığı bırakma!
Cons: bulmak zor.
review from
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10.0
Harika.
Pros: Çok güzel bir araba ve Barselona'de çok hızlıydı.
Cons: Sigorta Çok pahalı
review from
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9.6
Cons: Alt güverteleri için fiyatı çok yüksek (15 avro)
review from
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8.4
Hızlı ve kolay.
Pros: Sürprizler yok
Cons: Hiçbiri
review from
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10.0
Harika servis, personel cana yakın.
Cons: Harika servis, personel cana yakın.
review from
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3.6
Cons: Bizden iki gün boyunca sadece her gün yer ayırttım. Rezervasyon değiştirmek için ve bize iade etmeyi reddetti
review from
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10.0
Pros: Hızlı giriş ve çıkış sıcakkanlı personeli ile
Cons: Hiçbir şey
review from
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10.0
Hızlı ve kolay bir süreç
Pros: Alma ve bırakma işlemi çok hızlı çalışıyor.
review from
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10.0
Mükemmel servis ve müşteri hizmetleri
Pros: Hızlı dikkat edin, harika bir araç.$
review from
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10.0
Harika.
Pros: Çok güzel bir araba ve Barselona'de çok hızlıydı.
Cons: Sigorta Çok pahalı
review from
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9.6
Cons: Alt güverteleri için fiyatı çok yüksek (15 avro)
review from
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10.0
Harika servis, personel cana yakın.
Cons: Harika servis, personel cana yakın.
review from
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10.0
Pros: Hızlı giriş ve çıkış sıcakkanlı personeli ile
Cons: Hiçbir şey
review from
Rated no. 5
Europcar
7.4 Good (12 reviews)
2 locations at Madrid Barajas Airport
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Europcar reviews
Car hire locations
Europcar
Locations at Madrid Barajas Airport
Airport Madrid Adolfo Suarez T4
+34 911 505 000
Avda Hispanidad Llegadas
+34 911 505 000
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Europcar reviews at Madrid Barajas Airport
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pick up the car
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car was clean
picked up the car
insurance coverage
great car
car was great
helpful staff
great service
great experience
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8.0
Pros: Airport pick up drop off very smooth and easy
Cons: GPS provided only worked in Spain where we were 5 days the other 13 days in Portugal it didn't work...
review from
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6.0
Ford skod in madrid
Pros: Rental is easy. Staff very friendly. Car was clean.
Cons: Findibg the car at the lot was hard. There are multiple zones with same set of parking spot number. Took us a half hour to find our car. Staff only mentioned parking spit number - did not say anything about zones. Also the car had tires with low pressure.
review from
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7.6
Good rental, small hickups
Pros: Helpful people on car pickup, good offers for upgrade, etc.
Cons: Getting the car out of the parking lot was hard (it was Van). And certain things in the car were not ok: 12V power outlet, broken and Fuel Additive almost depleted and we were not told about them.
review from
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2.0
Terrible experience
Cons: The car was offered with a ficticus lower price, dirty a, with smoke smell and with a Maxycosy chair for my 7 months baby that was broken! 1 hour waiting to pick up the car and all this? Unceptable! Indeed I had to put a complaint and will never use europcar! Terrible / stressful experience !
review from
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6.8
It wasn't quite what I ordered.
Pros: Picking up the car was ok, and the service as well, aside from the fact I mentioned for ordering from an external website.
Cons: Apparently, when you order from Kayak or other sites, it doesn't include any insurance. So they had to cancel the order and make a whole new one, which was about 65 Euros more! Also, the car had many dents and scratches, and when we returned it they said we caused some of the scratches on one of the wheel plates ! They really annoyed us with this.
review from
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8.0
Pros: Ritiro e riconsegna in aeroporto molto facili e tranquilli
Cons: Il GPS ha funzionato soltanto in Spagna dove stavamo 5 giorni gli altri 13 giorni in Portogallo non ha funzionato...
review from
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6.0
Ford Skod a Madrid
Pros: Il noleggio è stato facile. Il personale è stato molto cordiale. La macchina era pulita.
Cons: Trovare l'auto presso il parcheggio è stato difficile. Ci sono diverse zone con la stessa serie di numeri di posti auto. Ci è voluta una mezz'ora per trovare la nostra auto. Il personale ci aveva detto solo il numero della sezione del parcheggio - non aveva menzionato le zone. Inoltre la macchina aveva i pneumatici un po' sgonfi.
review from
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8.0
Pros: Airport pick up drop off very smooth and easy
Cons: GPS provided only worked in Spain where we were 5 days the other 13 days in Portugal it didn't work...
review from
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7.6
Good rental, small hickups
Pros: Helpful people on car pickup, good offers for upgrade, etc.
Cons: Getting the car out of the parking lot was hard (it was Van). And certain things in the car were not ok: 12V power outlet, broken and Fuel Additive almost depleted and we were not told about them.
review from
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6.8
It wasn't quite what I ordered.
Pros: Picking up the car was ok, and the service as well, aside from the fact I mentioned for ordering from an external website.
Cons: Apparently, when you order from Kayak or other sites, it doesn't include any insurance. So they had to cancel the order and make a whole new one, which was about 65 Euros more! Also, the car had many dents and scratches, and when we returned it they said we caused some of the scratches on one of the wheel plates ! They really annoyed us with this.
review from
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8.0
Pros: Ritiro e riconsegna in aeroporto molto facili e tranquilli
Cons: Il GPS ha funzionato soltanto in Spagna dove stavamo 5 giorni gli altri 13 giorni in Portogallo non ha funzionato...
review from
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6.0
Ford skod in madrid
Pros: Rental is easy. Staff very friendly. Car was clean.
Cons: Findibg the car at the lot was hard. There are multiple zones with same set of parking spot number. Took us a half hour to find our car. Staff only mentioned parking spit number - did not say anything about zones. Also the car had tires with low pressure.
review from
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2.0
Terrible experience
Cons: The car was offered with a ficticus lower price, dirty a, with smoke smell and with a Maxycosy chair for my 7 months baby that was broken! 1 hour waiting to pick up the car and all this? Unceptable! Indeed I had to put a complaint and will never use europcar! Terrible / stressful experience !
review from
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6.0
Ford Skod a Madrid
Pros: Il noleggio è stato facile. Il personale è stato molto cordiale. La macchina era pulita.
Cons: Trovare l'auto presso il parcheggio è stato difficile. Ci sono diverse zone con la stessa serie di numeri di posti auto. Ci è voluta una mezz'ora per trovare la nostra auto. Il personale ci aveva detto solo il numero della sezione del parcheggio - non aveva menzionato le zone. Inoltre la macchina aveva i pneumatici un po' sgonfi.
review from
Rated no. 6
Alamo
6.8 Good (5 reviews)
1 location at Madrid Barajas Airport
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Alamo reviews
Car hire locations
Alamo
Locations at Madrid Barajas Airport
Enterprise Rent A Car
+34 912 750 995
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Alamo reviews at Madrid Barajas Airport
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Rated no. 7
Goldcar Rental SP
5.9 OK (9 reviews)
1 location at Madrid Barajas Airport
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Goldcar Rental SP reviews
Car hire locations
Goldcar Rental SP
Locations at Madrid Barajas Airport
Terminal 1, Av. De La Hispanidad
+34 902 119 726
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Goldcar Rental SP reviews at Madrid Barajas Airport
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4.0
Pros: El coche estaba bien, dentro del rango que ofrecían en la web.
Cons: La comunicación de las condiciones y la claridad de la información fueron NEFASTOS: 1. Muchos datos del alquiler eran incorrectos en la información que me mandaron: dirección de recogida o importe de tasas. 2. Dificultades para el método de pago, para cobrarte el seguro todo riesgo
review from
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2.0
Pros: They didn’t let me rent the car at the end for some reason even though I had two id’s like they required. The people at the stand is not really helpfull and they are trying to charge you full price for any reason
Cons: The service at the stand desk. Spent nearly 2 hours to rent the car and at the end theybdidnt let me take it
review from
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6.0
Cons: Te dan un precio por Internet y luego te cobran mínimo el doble
review from
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9.6
Pros: Todo perfecto
review from
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8.8
Pros: El coche estaba muy limpio, con el depósito lleno y preparado para el viaje
Cons: Lo único que no tenía era cómo funcionaba el aire acondicionado y hacía calor en las plazas traseras.
review from
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10.0
Una aventura de 9 plazas!!
Cons: Contaré con KAYAK nuevamente en mi próximo alquiler. Sois unos profesionales!!
review from
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6.0
Pros: Deberian notificar el incremento de precio cuando tienes que pagar el seguro a todo riesgo.
review from
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2.0
AWFUL
Cons: I HAVE NOT FINALLY RENTED MY CAR DESPITE THE CHARGE THE FULL AMOUNT. WHEN I SHOWED UP ON THE COUNTER (2 HOURS BEFORE IN ORDER TO DO THE PAPERWORK AND MAKE SURE EVERYTHING WAS FINE), THEY WANTED ME TO LEAVE 1.1000 EUROS AS DEPOSIT FOR 1 DAY RENTAL, OR PAY 70 EUROS FOR AN INSURANCE THAT I DID NOT WANT TO. AS A RESULT I DECIDED NOT TO RENT THE CAR AND WHEN I ASKED FOR A REIUMBURSEMENT OF THE RENTAL THAT I JUST RESERVED FEW HOURS AGO THEY TOLD THEIR POLICY IS NOT TO REFUND ANYTHING IF YOU CANCEL THE RESERVATION WITHIN 24 HOURS PRIOR OF YOUR RENTAL... VERY DISSAPOINTED AND WONT RECOMMEND THIS CAR RENTAL TO ANYONE. VERY BAD. I AM STILL THINKING IF SCALATE THIS ISSUE TO THE SPANISH CUSTOMER SERVICE IN ORDER TO GET MY REFUND OF THE RENTAL THAT I DID NOT ACCOMPLISH BUT I WAS CHARGED FOR.
review from
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4.8
Coste del alquiler engañoso
Pros: El coche bien, dentro de lo contratado, limpio y la recogida y entrega rápida y sin problemas
Cons: La información sobre el vehículo es inexistente, ninguna explicación sobre su funcionamiento ni libro de instrucciones donde poder informarse sobre la utilización del mismo. Te entregan las llaves y nada mas. La amabilidad hacia el cliente es escasa. La información sobre el coste total del alquiler es engañosa y sujeta a mas de alguna sorpresa, por ejemplo en su gestión del combustible por el que hay que pagar a parte de este una tasa bastante elevada, en mi caso lo equivalente a medio deposito mas. También en el coste del seguro del vehículo, pues mediante estrategias de información incompleta, puedes asumir costes inesperados bastante elevados.
review from
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9.6
Pros: Todo perfecto
review from
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8.8
Pros: El coche estaba muy limpio, con el depósito lleno y preparado para el viaje
Cons: Lo único que no tenía era cómo funcionaba el aire acondicionado y hacía calor en las plazas traseras.
review from
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10.0
Una aventura de 9 plazas!!
Cons: Contaré con KAYAK nuevamente en mi próximo alquiler. Sois unos profesionales!!
review from
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4.0
Pros: El coche estaba bien, dentro del rango que ofrecían en la web.
Cons: La comunicación de las condiciones y la claridad de la información fueron NEFASTOS: 1. Muchos datos del alquiler eran incorrectos en la información que me mandaron: dirección de recogida o importe de tasas. 2. Dificultades para el método de pago, para cobrarte el seguro todo riesgo
review from
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2.0
Pros: They didn’t let me rent the car at the end for some reason even though I had two id’s like they required. The people at the stand is not really helpfull and they are trying to charge you full price for any reason
Cons: The service at the stand desk. Spent nearly 2 hours to rent the car and at the end theybdidnt let me take it
review from
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6.0
Cons: Te dan un precio por Internet y luego te cobran mínimo el doble
review from
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6.0
Pros: Deberian notificar el incremento de precio cuando tienes que pagar el seguro a todo riesgo.
review from
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2.0
AWFUL
Cons: I HAVE NOT FINALLY RENTED MY CAR DESPITE THE CHARGE THE FULL AMOUNT. WHEN I SHOWED UP ON THE COUNTER (2 HOURS BEFORE IN ORDER TO DO THE PAPERWORK AND MAKE SURE EVERYTHING WAS FINE), THEY WANTED ME TO LEAVE 1.1000 EUROS AS DEPOSIT FOR 1 DAY RENTAL, OR PAY 70 EUROS FOR AN INSURANCE THAT I DID NOT WANT TO. AS A RESULT I DECIDED NOT TO RENT THE CAR AND WHEN I ASKED FOR A REIUMBURSEMENT OF THE RENTAL THAT I JUST RESERVED FEW HOURS AGO THEY TOLD THEIR POLICY IS NOT TO REFUND ANYTHING IF YOU CANCEL THE RESERVATION WITHIN 24 HOURS PRIOR OF YOUR RENTAL... VERY DISSAPOINTED AND WONT RECOMMEND THIS CAR RENTAL TO ANYONE. VERY BAD. I AM STILL THINKING IF SCALATE THIS ISSUE TO THE SPANISH CUSTOMER SERVICE IN ORDER TO GET MY REFUND OF THE RENTAL THAT I DID NOT ACCOMPLISH BUT I WAS CHARGED FOR.
review from
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4.8
Coste del alquiler engañoso
Pros: El coche bien, dentro de lo contratado, limpio y la recogida y entrega rápida y sin problemas
Cons: La información sobre el vehículo es inexistente, ninguna explicación sobre su funcionamiento ni libro de instrucciones donde poder informarse sobre la utilización del mismo. Te entregan las llaves y nada mas. La amabilidad hacia el cliente es escasa. La información sobre el coste total del alquiler es engañosa y sujeta a mas de alguna sorpresa, por ejemplo en su gestión del combustible por el que hay que pagar a parte de este una tasa bastante elevada, en mi caso lo equivalente a medio deposito mas. También en el coste del seguro del vehículo, pues mediante estrategias de información incompleta, puedes asumir costes inesperados bastante elevados.
review from
Rated no. 8
INTERRENT
5.1 OK (13 reviews)
1 location at Madrid Barajas Airport
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INTERRENT reviews
Car hire locations
INTERRENT
Locations at Madrid Barajas Airport
Aeropuerto de Barajas Terminal 1
+34 911 501 183
All INTERRENT reviews
INTERRENT reviews at Madrid Barajas Airport
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╳
Car hire locations
Sunnycars
Locations at Madrid Barajas Airport
Aeropuerto de Madrid-Barajas
Avenida de Aragon 388
Calle de Lola Flores 1
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Car hire locations
keddy by Europcar
Locations at Madrid Barajas Airport
Barajas Airport Terminal 4
+34 902 105 055
Desk In Terminal 1
+34 902 105 055
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Car hire locations
Ace
Locations at Madrid Barajas Airport
Ave. de la Hispanidad
+34 918 341 400
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Car hire locations
Advantage
Locations at Madrid Barajas Airport
Madrid Barajas Airport Europcar
+34 902 105 055
