Guest reviews
Overall rating
8.2
Excellent
Based on 34 reviews
Cleanliness
8.4
Comfort
8.7
Pick-up/Drop-off
8.0
Value for money
7.8
Pros
"Staff was friendly and informative."
(in 1087 reviews)
"It was a good experience"
(in 302 reviews)
"yes drop off was easy."
(in 156 reviews)
Cons
"No car available upon arrival."
(in 140 reviews)
"Very poor customer service!"
(in 175 reviews)
"Car smelled and was dirty"
(in 227 reviews)
Recent reviews
Traveller rating
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great car
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great experience
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2.0
Cons: This was at Glacier National Airport in Kalispell, MT. Made the reservation with Avis because the value was reasonable and they were open at 8 AM when I needed to pick up the car and make it to an appointment. Arrived at 8 AM and two people at the counter, neither of which could rent me the car because they did not work the front desk. They said the person was running late and would be in shortly. Thirty minutes later, the front desk person was still not there. Could not wait any longer so I went to Budget and they had just what I needed and for the same price. Avis lost the rental and a customer.
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8.0
Cons: The tires on my rental required filling every other day. As soon as I left the lot, the tire light came on....luckily nothing happened and they didn’t deflate completely but I still feel like this should have been looked at prior to me driving
review from
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10.0
Pros: The Staff was friendly but didn't talk my ear off, the Vehicle was newer & in great shape. It also got decent gas mileage for a big ford expedition, about 20 MPG. Pick Up & Drop Off was a breeze & took less than 5 minutes for both.
Cons: I thought the $1,300.00 Price Tag was Pretty Steep for 6 Days, especially since the last day I dropped the vehicle off between 7:30 & 8:00 AM.
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2.8
Pros: Nothing. Staff was incredibly rude. First vehicle (PREMIUM SUV) was scratched horribly and filthy. Went back in and thrown second set of keys to a comparably filthy suburban. Staff didn’t walk vehicle and it was never cleaned.
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8.0
Cons: I usually choose to fill the tank before returning the vehicle, but their scare tactic did not sit well with me. They said, if you do not return the car with the gas tank completely full we will charge you what it would cost to refill the entire tank (not just any missing).
review from
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8.8
Pros: Pickup in Glacier was easy. Had a free upgrade because we were dropping off in another state.
Cons: Drop off in Rapid City created a small issue. The attendant asked if I had purchased gas ( drove 2700 miles) . She then charged me for gas! Fortunately I caught it before I left. She said she must have pushed the wrong key! Not likely.
review from
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9.6
Pros: Pick up and drop off very efficient.
review from
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7.6
Pros: Staff was friendly and helpful.
Cons: Only one staff member on arrival to help customers, took awhile.
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8.0
Cons: Not all dents were marked so we took pics and had an employee mark them on paper in parking lot.
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4.0
Pros: Clean car
Cons: Poor customer service in person and on the phone. Overpriced.
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4.4
Cons: We were initially given a car with a giant, and I mean giant crack across the entire front windshield. Not only was it awful to look at but was a safety hazard for sure
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6.4
Cons: Far overpriced $2100 for one week
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