Guest reviews
Overall rating
7.2
Good
Based on 9 reviews
Cleanliness
8.4
Comfort
8.0
Pick-up/Drop-off
6.0
Value for money
7.3
Pros
"Staff was friendly and informative."
(in 1087 reviews)
"It was a good experience"
(in 302 reviews)
"yes drop off was easy."
(in 156 reviews)
Cons
"No car available upon arrival."
(in 140 reviews)
"Very poor customer service!"
(in 175 reviews)
"Car smelled and was dirty"
(in 227 reviews)
Recent reviews
Traveller rating
3
0
1
1
1
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
car available
great car
easy drop
friendly staff
great service
quick and easy
car smelled
airport location
great experience
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9.6
Good deal
Pros: Everything ok, new car, good equipment, good price.
Cons: Had a problem with a credit card, accidentaly charged twice, now have to wait for some time to get the funds back.
review from
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2.0
Rip off
Pros: Quality and cleanliness of vehicle
Cons: Staff at hamburg airport are pirates. Late at night collection my company had prepaid the hire and all the extras for insurance and sat nav etc. The staff took it upon themselves to add lots of extras and upgrade the car without telling me and made me sign everyhting in German. Returned the car two days later to find the bill was 3 times that agreed. My company said they do this all the time to people. Will never use Avis again.
review from
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10.0
Smooth pickup, professional staff
Pros: Car was ready when we arrived; no pressure to upgrade; staff was friendly and professional.
Cons: All was good.
review from
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8.4
Hamburg
Pros: Car (Skoda) seemed to be an upgrade from VW Golf; car was roomy & fairly fuel-efficient.
Cons: I arrived at the airport at 0800; AVIS did not open until 0900. Found no "Parkschein" in the car. Automatic engine turn-off/on was annoying (that's Skoda's problem, not Avis') Drop-off was terribly slow and seemingly disorganized
review from
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4.8
Cons: I had to stand in line for 80 minutes and then it took another 20 minutes to sign all the paperwork. I was charged a one way fee that wasn't in my confirmation, everything had to be reprinted, what a mess... As a result I was promised an upgrade with a built in navigation system. When i finally got my car there was no built in navigation system. At that point I had spent over two hours to get my car and left.
review from
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4.0
Fraud
Cons: German Avis refused to accept the insurance coverage I purchased through Kayak, claimed it was illegal for Kayak to sell it to me in the first place, wanted to charge me $1500 for an extra insurance which I refused because it's outrageous to pay that much for insurance and then Avis charged my credit card close to $10.000,- for damages that I have no way of proving them wrong for AA I'm back in the states now. avis is a fraud operation!!! The US insurance you sold me claims I have to pay everything, they might reimburse me partially if they think it's correct. I'll never use Kayak again. Muppe Glick 310-570-7757
review from
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Top tips for renting a car from Avis in Hamburg
- Economy car hires from Avis in Hamburg are around 68% cheaper than other car types, on average