Guest reviews
Overall rating
7.6
Good
Based on 2,245 reviews
Cleanliness
8.4
Comfort
8.0
Pickup/dropoff
6.0
Value for money
7.3
Pros
"Easy drop, very friendly staff."
(in 854 reviews)
"Friendly staff and super helpful."
(in 577 reviews)
"Great car for slick streets."
(in 2113 reviews)
Cons
"The car smelled like marijuana"
(in 198 reviews)
"Didn't have the car I reserved."
(in 99 reviews)
"Awful customer service, blatantly rude"
(in 148 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
great car
car available
great service
easy drop
car was great
drop off the car
returned the car
friendly staff
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car smelled
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9.6
Good deal
Pros: Everything ok, new car, good equipment, good price.
Cons: Had a problem with a credit card, accidentaly charged twice, now have to wait for some time to get the funds back.
review from
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2.0
Rip off
Pros: Quality and cleanliness of vehicle
Cons: Staff at hamburg airport are pirates. Late at night collection my company had prepaid the hire and all the extras for insurance and sat nav etc. The staff took it upon themselves to add lots of extras and upgrade the car without telling me and made me sign everyhting in German. Returned the car two days later to find the bill was 3 times that agreed. My company said they do this all the time to people. Will never use Avis again.
review from
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10.0
Smooth pickup, professional staff
Pros: Car was ready when we arrived; no pressure to upgrade; staff was friendly and professional.
Cons: All was good.
review from
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8.4
Hamburg
Pros: Car (Skoda) seemed to be an upgrade from VW Golf; car was roomy & fairly fuel-efficient.
Cons: I arrived at the airport at 0800; AVIS did not open until 0900. Found no "Parkschein" in the car. Automatic engine turn-off/on was annoying (that's Skoda's problem, not Avis') Drop-off was terribly slow and seemingly disorganized
review from
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4.8
Cons: I had to stand in line for 80 minutes and then it took another 20 minutes to sign all the paperwork. I was charged a one way fee that wasn't in my confirmation, everything had to be reprinted, what a mess... As a result I was promised an upgrade with a built in navigation system. When i finally got my car there was no built in navigation system. At that point I had spent over two hours to get my car and left.
review from
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4.0
Fraud
Cons: German Avis refused to accept the insurance coverage I purchased through Kayak, claimed it was illegal for Kayak to sell it to me in the first place, wanted to charge me $1500 for an extra insurance which I refused because it's outrageous to pay that much for insurance and then Avis charged my credit card close to $10.000,- for damages that I have no way of proving them wrong for AA I'm back in the states now. avis is a fraud operation!!! The US insurance you sold me claims I have to pay everything, they might reimburse me partially if they think it's correct. I'll never use Kayak again. Muppe Glick 310-570-7757
review from
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9.6
Good deal
Pros: Everything ok, new car, good equipment, good price.
Cons: Had a problem with a credit card, accidentaly charged twice, now have to wait for some time to get the funds back.
review from
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10.0
Smooth pickup, professional staff
Pros: Car was ready when we arrived; no pressure to upgrade; staff was friendly and professional.
Cons: All was good.
review from
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2.0
Rip off
Pros: Quality and cleanliness of vehicle
Cons: Staff at hamburg airport are pirates. Late at night collection my company had prepaid the hire and all the extras for insurance and sat nav etc. The staff took it upon themselves to add lots of extras and upgrade the car without telling me and made me sign everyhting in German. Returned the car two days later to find the bill was 3 times that agreed. My company said they do this all the time to people. Will never use Avis again.
review from
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4.8
Cons: I had to stand in line for 80 minutes and then it took another 20 minutes to sign all the paperwork. I was charged a one way fee that wasn't in my confirmation, everything had to be reprinted, what a mess... As a result I was promised an upgrade with a built in navigation system. When i finally got my car there was no built in navigation system. At that point I had spent over two hours to get my car and left.
review from
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4.0
Fraud
Cons: German Avis refused to accept the insurance coverage I purchased through Kayak, claimed it was illegal for Kayak to sell it to me in the first place, wanted to charge me $1500 for an extra insurance which I refused because it's outrageous to pay that much for insurance and then Avis charged my credit card close to $10.000,- for damages that I have no way of proving them wrong for AA I'm back in the states now. avis is a fraud operation!!! The US insurance you sold me claims I have to pay everything, they might reimburse me partially if they think it's correct. I'll never use Kayak again. Muppe Glick 310-570-7757
review from
Other suppliers in Hamburg scored
Where can I find Avis hire cars in Hamburg?
Eiffestrasse 420, Avis car rentals
Address
Eiffestrasse 420Phone
+49 40 220 1188Top tips for hiring a car from Avis in Hamburg
- Economy car hires from Avis in Hamburg are around 39% cheaper than other car types, on average
FAQs about hiring a car from Avis in Hamburg
What is the most popular car hire from Avis in Hamburg?
Standard (Opel Insignia or similar) is the most frequently booked car hire type from Avis in Hamburg.
How many car hire locations does Avis have in Hamburg?
Avis has 7 car hire locations in Hamburg. Take a look at our Avis hire location map to find the best car hires near you.
Does Avis have a car hire location at the airport: Hamburg Airport (HAM)?
Yes
Does Avis offer shuttle or airport pick-up services from Hamburg Airport (HAM)?
Yes
