10.0 Excellent24 Jul 2021
I hope next time is as good
1.9 Horrible20 Jul 2021
Hi, My complaints are as follows: 1. When your own technician decided the car is not drivable and should be changed: you put me in danger and made me drive 48km in the opposite direction to my destination, Berlin. 2. 13.00 I did call you and nobody were able to to talk English to help me. 13.30, I was forced to get help of a friend to talk your language. I stopped in a parking place without access even to drinking water. Different people from your company called me few times and every time promised the help will arrive in 5-10 minutes. You technician arrived around 18.30. 3. You changed the car with an smaller car and after I drrived it, I discovered the AC is not working. PS. Complains are more, but I start with these 3 points now! Any answer from you should be in written and I’ll use them as the evidences! Regards Nick Pendari Berlin/ Germany
10.0 Excellent2 Jan 2020
Very friendly staff at the airport pick up location and very easy to drop off the car right at the terminal.
6.4 Good19 Dec 2018
We were told when we arrived at Enterprise that Our reservation that we made on November 10 and confirmed on December 15 had been cancelled. They did find a very small car, not the VW Golf that we had reserved and charged us for insurance and roadside assistance that I told them that I did not want because my credit card covered us!!! I even refused to sign for the insurance but they still charged us!! Reserved price $113. New [rice $192. We had to be in Flensburg by 4:15 Pm so I didn't have time or any way to contact the booking company to see if they DID cancel and why!!!since they were closed in the US. I need a phone number for Enterprise to contact them.
7.2 Good15 Jun 2017
Very inflexibleCar was good, clean. Drop off dry quick and friendlyAbsolutely inflexible as to changing dates and drop off. This is unusual
2.0 Mediocre27 Apr 2017
We rented a car from EnterpriseEven though we book a specific car in advance and even called different locations asking them to make sure they have the car available, when we go there to pickup they told us that they don't have that type of car and then when we showed our confirmation then they said they gave the car away to someone else.We had to wait 4 hours so they the n at drivwr returns a car so we could get it, and even though we asked for another car they refused to have it to us saying that someone else might be coming for it. I will never rent from Enterprise ever again as they wasted my entire day for a car I rented in advance. Very bad service.
10.0 Excellent6 Apr 2017
Friendly and knowledgeable customer service employees, brand new car, rental office easy to find within the airport
9.2 Excellent10 Dec 2016
Barely a hiccoughThe staff was lovely, despite the late hour, helpful, and pleasant. Any issues were resolved [and apologized for] and they were few to begin with. The car itself was excellent, and performed well for the most part, which is good as we put rather a lot of mileage on it.We were a bit blindsided by having to add insurance. The gentleman at the desk was very friendly and helpful, but I'm a bit peeved that there was absolutely nothing on the website noting that it's mandatory to have something so we could have gotten a rider on our own insurance for the duration. I'm also not... entirely certain the 'upgrade' to a larger vehicle with automatic transmission was helpful as it made parking more difficult to find and lowered our fuel efficiency. I will also never get used to the engine turning itself off when we came to a stop. It was disconcerting and I didn't like it at all.
9.2 Excellent7 Dec 2016
Simple, Easy Rental.Car was fairly new, and ran well. Pickup and drop off were easy.The car lacked many ordinary conveniences. No automatic headlights, manual everything.
8.8 Excellent1 Dec 2016
Prepaid Allianz insurance through KAYAK was not readily accepted because I only brought the cover sheet. Luckily Allianz was able to email the whole 12 page contract to the Enterprise desk while I was waiting. W/o Internet at German airport at 8 am nothing is easy.