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8.0
Very convenient to have agents and cars right at Eugene airport. No shuttle. Agents very friendly. One small but important glitch. My agent forgot to return my driver's license and credit card to me. Fortunately, I realized this about 5 min after leaving the counter and could come back and get it.Reviewed 24 Sep 2022
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4.0
The car I originally got from my reservation had expired tags. Oregon lifted their offer to be lenient on expired tags in January 2022. Not to mention if I were to get pulled over, I would get a ticket. If I got pulled over by a State Trooper, I could get a misdemeanor. Not willing to risk it, My companion and I had to fight to get a different car with non expired tags. Even paying for the class upgrade ourselves because all of the other cars in the class I made a reservation for that they had available had expired tags.Reviewed 7 Aug 2022
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4.0
They let you choose premium cars online, but the woman at the counter said they don't actually have any cars and won't in the future, so they always put you in a different class. I only learned this after a few rentals getting something much larger than I asked for.Reviewed 23 May 2022
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6.0
Cons:Vehicle had not been cleaned when we picked it up. They did not offer another vehicle or to clean the vehicle.Reviewed 25 Jun 2021
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8.0
Pros:Drop off was easy.Cons:I wanted to extend my rental, but there was no response at the local number and the National line couldn’t help. Ended up returning the car.Reviewed 28 Oct 2020
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10.0
Pros:They had a 12 pass van for usCons:It was clean and perfect. Nothing betterReviewed 27 Aug 2020
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4.8
Cons:I will write to Avis customer service.Reviewed 8 Jul 2019
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9.6
Pros:Pick up and drop off were both super easyReviewed 19 Jun 2019
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10.0
Eugene staffPros:The staff at the Eugene office were incredibly helpful and kind. They made the car rental experience a great one!Reviewed 10 Aug 2017
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8.0
Pros:They didn't have the size vehicle we reserved so they upgraded us to a size up for free.Cons:When I booked the rental I put down the airport I wanted to pick up at and drop off at. When we arrived in Eugene we found out that they booked our rental off site and had to take a taxi to get our rental.Reviewed 18 Jul 2017
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2.0
What customer service.Cons:I flew into Eugene, Or. on July 4th. Arrived at Avis counter and was informed my rental was not from the airport location. He turned away and would not help me ! I rented a taxi to the other site and found it CLOSED for the holiday. I had to use the taxi to get into town and still had no car.Reviewed 14 Jul 2017
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3.6
Pick up location was 5 miles from airportCons:Thought I was renting from Avis at the airport. Found out my pickup location was 5 miles AWAY from airport. Airport location wouldn't honor pricing of other location. Extremely inconvenient - had to take a taxi to puck up my car! Won't rent from them again!Reviewed 18 May 2017
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