Book Avis hire cars in Detroit

Reviews for Avis in Detroit

Recent reviews

Traveller rating

Wonderful

2

Very Good

0

Good

0

Okay

1

Fair

1

Mediocre

0

Poor

6

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get the carcar was clean

car availablepick up and drop

10.0

Great serviceReviewed 3 May 2023

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2.0

Nothing! Had a reservation along with maybe 15 people n front of me and they claimed they had no cars….never use them again.Reviewed 11 Feb 2023

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4.0

The zombie employees were so slow I almost wanted to take their pulse to see if they were alive. No customer service Fire the entire staff and start over. I would have preferred robotsReviewed 28 Dec 2022

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4.0

The Rav4 was having computer issues and kept hanging up on people that I called and not being able to use the navigation. Was very scary considering how much we rely on computer systems in our cars now and was driving during a snow storm.Reviewed 21 Nov 2022

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2.0

2 hours to pick up the rental.... and the people that work at AVIS at the DET airport DO NOT care that they made 30 plus people wait for their cars.... and neither does their coperate customer serviceReviewed 26 Sep 2022

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6.0

I would have liked to have a newer car. It was a 2021 KIA and it was pretty run down. Rear passenger turn signal didn’t work.Reviewed 29 Aug 2022

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4.0

In the office three times to get the correct vehicle before someone finally got up from behind the counter to helpReviewed 1 May 2022

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2.0

The customer service representative was extremely unpleasant and combative. From the moment we walked in, there was an attitude of hostility. Simple questions were answered with abrupt and unhelpful responses. I was not expecting for the red carpet to be rolled out for me and I understand that the night shift may come with a bit less of a cheerful attitude but her abrasive attitude was completely unnecessary. What was particularly disheartening was the fact the woman behind us in line was greeted warmly and helped promptly. It was clear the service representative decided she did not like us from the moment we walked up. We nearly cancelled our reservation and left for another rental car company but luckily the manager Zachariah came to the rescue to assist with our reservation when the woman “helping” us decided to disappear while we waited. If this Russian roulette of service representatives is what I can expect from Avis, I don’t plan on using their service in the future.Reviewed 7 Mar 2022

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2.0

I booked through Kayak and the price was $70, including taxes. When I dropped off, multiple charges I never agreed to were added and the total became $140, including $32.99 for waiving the extra insurance and $16.99 for a fuel surcharge when I didn’t use any of their fuel. So a good price became a bad price.Reviewed 13 Feb 2022

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10.0

Great experience Excellent customer serviceReviewed 1 Jan 2022

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2.0

We were overcharged and almost missed our flight because they took so long to correct the error.Reviewed 25 Oct 2021

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5.9

Staff was incredibly kind and patient but Avis corporate is failing their people. The line was out the door when I arrived from my flight because Avis has not employed enough people to work the desk. This location shares a facility with Avis's other labels (Payless and Budget). The layout for which line reached which label was unclear but the shuttle drivers were able to help direct confused customers. Once it was your turn to work with the staff, they were kind, helpful, and positive (despite being overworked themselves). The car was also not very clean. It was clear that someone had smoked in the car at some point recently (presumably an earlier customer). Hard to stomach paying the daily rate with this company, despite the great in-person staff.Reviewed 16 Aug 2021

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• What is the most popular car hire from Avis in Detroit?

  Compact (Nissan Versa or similar) is the most frequently booked car hire type from Avis in Detroit.

• How many car hire locations does Avis have in Detroit?

  Avis has 1 hire location in Detroit. Take a look at our Avis hire location map to find the best car hire near you.

• Does Avis have a car hire location at the airport: Detroit Metropolitan Wayne County airport (DTW)?

  Yes

• Does Avis offer shuttle or airport pick-up services from Detroit Metropolitan Wayne County airport (DTW)?

  No (according to our data)