6.0
Have more than 2 counter people checking customers in. Some people were there 4 hours . Myself was 1 hourReviewed 30 Apr 2026
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8.0
Good car. One small thing: signage in the lot for where to return the car was not clear. Overall, quite happy with the rental.Reviewed 29 Apr 2026
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8.0
easy no hassle return and bus there to take us back to terminalReviewed 22 Apr 2026
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6.0
The Avis line to pick up the car was over 35 minutes long and one agent's shift ended just as I approached. Not bad for me since I was next but the line extended even longer than when I got there. Possibly if I have Avis Preferred I could have eliminated all that wasted time. Also, my reservation was weird where they made me put down over $400, the $250 deposit plus some. Somehow the 'voucher' where I already paid for the vehicle just wasn't jiving with their system. I checked days later and showed no charge from Avis so I believe it was ok but the 'checkout' didn't work well with their system at all. A manager had to be called to figure out what to do.Reviewed 31 Mar 2026
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4.0
It took 45 minutes to get my vehicle with only 6 people ahead of me and 3 Avis employees working the counters. The employees were nice and seemed knowledgeable but the system is ridiculously slow.Reviewed 13 Jul 2025
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6.0
When I showed up I was told that the rental I had selected was a “mystery deal” which was either a fully electric vehicle or a pickup, neither of which met my needs. They were able to switch me to an SUV. I was quoted at $370 for a rental, which seemed fair, but ended up paying $1000 at the end of the week.Reviewed 30 Dec 2024
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2.0
The computer system was down for more than 4 hours before we landed. Avis did not alert us, rebook us, or direct us to another rental agency. Instead, we were forced to sit in a line of 40+ people for close to 2 hours to get our vehicle. When we finally did get to the counter, the vehicle we ordered/held was unavailable. They tried to "upgrade" me from an economical standard sized car to a pickup truck, knowing I had an infant in a car seat. We I refused, they put me in an SUV. I asked for a compact SUV, and instead was forced into the largest SUV they rent, a 7 passenger gas-gazzler. For reference, it was me and my infant only, and we had a 95-mile road trip to make. I have nothing good to say about my experience renting from Avis Detroit.Reviewed 28 Oct 2024
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6.0
Vehicle had trash in it. Starbucks cups orange peels. Seats and floor dirty. Gas was not full. It had about 2/3 tank. Service was so bad that I didn't want to go back in and say anything as the rental was the only truck available.Reviewed 29 Aug 2024
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2.0
Terrible, will never rent from them again. Stood in line for 1.5 hours to get my car..completely understaffed. Rented a luxury class and got a Toyota Highlander with cloth seats… the vehicle exterior was not remotely clean..Reviewed 29 Jul 2024
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2.0
Waiting in line for over 50 minutes when there were only about 10 people in front of me is not awesome. Only 2 people at counter, there were 30 customers waiting by the time I checked out,Reviewed 26 Jul 2024
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10.0
Pretty quick and smooth rental experienceReviewed 15 Jul 2024
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2.0
Waited 2 hours in line during check in in order to get a car. Slowest system I’ve ever seen for car pick up. Can’t believe in 2024 this isn’t a kiosk or there isn’t a more efficient way to check in. I’m all for face to face business but in this case 2 people to check in 20+ people in 2 hours detracts from the customer experience.Reviewed 10 Apr 2024
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