Guest reviews
Overall rating
7.5
Good
Based on 4,230 reviews
Cleanliness
8.3
Comfort
8.2
Pickup/dropoff
7.7
Value for money
8.0
Pros
"Friendly & efficient customer service."
(in 713 reviews)
"Friendly staff and great rates."
(in 2139 reviews)
"Great car and great people"
(in 6921 reviews)
Cons
"Customer service was great ."
(in 713 reviews)
"Showed up, no cars available."
(in 361 reviews)
"Drop off location was horrible."
(in 1439 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
friendly staff
great experience
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2.0
Cons: Kept $50 from my fully paid reservation that I had to cancel because of a contagious skin infection. I called more than 24 hours in advance. I feel my money should’ve been fully refunded.
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9.2
Pros: The staff is very helpful, the wait was a bit long.
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6.4
Cons: Premium price for a premium vehicle and I was assigned a Chevrolet Impala.
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5.2
Pros: Detroit staff was not friendly and constumer focused
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10.0
Pros: Everything was very easy, pick up and drop off. Loved being able to take the car over the border!! Thanks Hertz!
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2.8
Pros: The vehicle was clean
Cons: Customer service is awful. Not just locally but when I call Hertz customer support I am put on hold for an hour, employees are not friendly or knowledgeable
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5.2
Pros: I liked the Chevy Equinox we rented.
Cons: There were tons of hidden fees. Other rental companies allow you to add a spouse as a secondary driver - Hertz charges $16.50 a day. Ridiculous. Then they wouldn’t let us switch so that my husband instead of me. Also their insurance was RIDICULOUSLY overpriced. Next time I’ll book with Enterprise.
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10.0
Pros: The pickup and drop-off were quick and easy.
Cons: It took a while to get out of the gate.
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10.0
Rental experience
Pros: The rental was great.
Cons: No discount or coupons.
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9.6
Pros: Car was brand new so it was in tip-top condition. The staff at both pickup at Detroit airport and dropoff at Harrisburg airport were efficient and friendly.
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4.4
Pros: The car
Cons: The customer service. Waited an hour for pick up of the car. Then returned car and hour after the rough drop off time I mentioned we would be bringing it back and was charged a ridiculous hourly rate which I have never been charged before. This is the last time I will rent from hertz.
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7.6
Cons: you discover additional costs that double the value presented in the web, frustrating
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9.2
Pros: The staff is very helpful, the wait was a bit long.
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10.0
Pros: Everything was very easy, pick up and drop off. Loved being able to take the car over the border!! Thanks Hertz!
review from
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10.0
Pros: The pickup and drop-off were quick and easy.
Cons: It took a while to get out of the gate.
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10.0
Rental experience
Pros: The rental was great.
Cons: No discount or coupons.
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9.6
Pros: Car was brand new so it was in tip-top condition. The staff at both pickup at Detroit airport and dropoff at Harrisburg airport were efficient and friendly.
review from
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2.0
Cons: Kept $50 from my fully paid reservation that I had to cancel because of a contagious skin infection. I called more than 24 hours in advance. I feel my money should’ve been fully refunded.
review from
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6.4
Cons: Premium price for a premium vehicle and I was assigned a Chevrolet Impala.
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5.2
Pros: Detroit staff was not friendly and constumer focused
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2.8
Pros: The vehicle was clean
Cons: Customer service is awful. Not just locally but when I call Hertz customer support I am put on hold for an hour, employees are not friendly or knowledgeable
review from
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5.2
Pros: I liked the Chevy Equinox we rented.
Cons: There were tons of hidden fees. Other rental companies allow you to add a spouse as a secondary driver - Hertz charges $16.50 a day. Ridiculous. Then they wouldn’t let us switch so that my husband instead of me. Also their insurance was RIDICULOUSLY overpriced. Next time I’ll book with Enterprise.
review from
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4.4
Pros: The car
Cons: The customer service. Waited an hour for pick up of the car. Then returned car and hour after the rough drop off time I mentioned we would be bringing it back and was charged a ridiculous hourly rate which I have never been charged before. This is the last time I will rent from hertz.
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Other suppliers in Detroit scored
Where can I find Hertz hire cars in Detroit?
289b Lucas Drive, Hertz car rentals
Address
289b Lucas DrivePhone
+1 734 941 4747FAQs about hiring a car from Hertz in Detroit
What is the most popular car hire from Hertz in Detroit?
Economy (Ford Fiesta or similar) is the most frequently booked car hire type from Hertz in Detroit.
How many car hire locations does Hertz have in Detroit?
Hertz has 1 car hire location in Detroit. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Detroit Metropolitan Wayne County Airport (DTW)?
Yes
Does Hertz offer shuttle or airport pick-up services from Detroit Metropolitan Wayne County Airport (DTW)?
Yes