Cons: Make sure you have a clean car the car was filthy it smelled like smoke and I don't smoke just very unhappy with this car service
Cons: Tires with tread for winter roads in Michigan would be nice.
Pros: Staff was easy but I faced lot of issue with the car. First I was assigned a car which had an issue ( the car registration and number plate didn't match . To be honest, how is that even possible ? ). I was then asked to park the car and a new smaller car was assigned to me which was not clean inside. There were dirty chips particles and smug on the seats . I was getting late so had to take the car and start my journey . Then , on my way it was snowing and there was no wiper fluid in the car. I had to buy it and then refill it in my way. I am very disappointed with he experience.
Cons: I chose the manager surprise deal and of course I got the smallest car on the lot was a little bit dizzy every time I do the service before always got a great deal for the money
Pros: Drop off was easy.
Cons: Customer service and availability. I made a reservation for a mid-size car weeks in advance only to receive a compact car at pick-up because there were no mid-size vehicles available. I also did not receive any discount for the smaller car and long wait of 2 hours at pick-up.
Pros: yes, The drop off and pickup was very easy and the employees were very good.
Pros: Drop off was good. I was overcharged
Cons: Getting the vehicle i originally rented as expected would have been nice. Getting stuck with a 3 day charge when i returned the vehicle within 1 hr over one day was expected but that did not happen and I was told it was because I had originally completed the rental on line. That stinks! and I see that as a Hertz rip off.
Cons: The car had a serious problem with the brakes and Hertz would not take care of it.
Cons: Know your insurance options before you go - this is where they make their money. There was no walk around to check for damages - they just send you out to pick a car from a certain row. Be sure to check for any body damage before you leave or you may be liable upon return.
Pros: How easy it was to get checked in and out
Cons: The selection of cars did not match what I was expecting to rent. The only suv that was there smelled of cigarette smoke. So bad that we couldn’t take it. A other car also smelled like smoke, a 3rd smelled like really bad cologne. And finally found a Sedan that didn’t smell however looked to not be vacuumed. We just say I did not get the SUV that I rented and even though the cars seem to clean the cigarette smell or cologne it’s not what I expected in a clean car. And I worry that they do not do the proper cleaning which is needed during this pandemic.
Pros: Pick-up was relatively easy.
Cons: I ask for a car with an E-Z Pass, which I got. However, the E-Z Pass was invalid so I still had to pay the tolls going back from Michigan to New York.
Full-size (Ford Fusion or similar) is the most frequently booked car hire type from Hertz in Detroit.
Hertz has 2 car hire locations in Detroit. Take a look at our Hertz hire location map to find the best car hires near you.