Book Hertz car hires in Detroit

Cons: line at the counter/not enough registers open

Cons: When I picked up the car person was rude

Cons: Check engine light was on and car ran like horrible. Transmission sounded like it was about to explode but I didn't have time to drive back to Hertz to get a different vehicle.

Cons: Everything the experience is awful and awful customer service

Cons: Car wasn't great for the travel needed.

Cons: Didn't get the car we reserved, or a similar car. Got a smaller one, which was NOT appreciated. We ordered and paid for the larger car for more than one reason. No one responded when we tried to call in with the complaint.

Cons: The car allotted to me was not to be found when I searched the property outside after I was given the parking spot designation. Upon returning to the customer service area, the representative voluntarily gave me an upgraded vehicle.

Cons: They seemed short staffed at both pick-up and return which slowed us down. Plus there were "Hertz" fees that were an extra 50.00?

Cons: I did not like to wait 30 mins extra to get a car. This was maybe not their fault but not a fun time waiting. I did not like that there was not scraper or towel in the car to scrape off the snow and ice and clean off inside condensation. This should be a standard.

Cons: I picked my rental up at the Detroit Airport (DTW) on Sunday, 11/20 around 7pm. There was a short line to see an associate. The associate took my reservation information and then told me it was "processing" and I should wait in the lobby. After waiting for about 15 minutes, I walked back to the associate to ask for an update. She then walked over to another phone and called for my SUV. I got the impression that when it was "processing" she didn't make the call until I asked. The manger was in the lobby shortly after and made some jokes about the cold and how the SUV was parked in the middle of all these other sized cars and that no one listens to him to park the same sized vehicles together. He was friendly and apologetic but that didn't change the fact that we waited over 45 minutes for our car.

Cons: Bright headlights only worked while you were holding it. Also it seems like the headlights needed to be adjusted. The beam did not go out very far. Driving at night was not comfortable.

Cons: Great car, but it was a gas guzzler. I expected to get a car that wasnt so fuel consumer. It was also expensive when I take into consideration the fuel I had to pump in.

Cons: When reserving the car in the Kayak app, I chose an SUV. Upon pick up, I was told I'd reserved a Toyota RAV 4 which in my opinion is one of the smallest SUVs made - I actually thought it was a jeep. Thankfully the Hertz staff helped me upgrade to a Pathfinder which was quite comfortable for my entire family.

Cons: One small issue was that I prepaid the car online and thought it was paid in full. Discovered an additional $18 in taxes when I arrived. Would prefer to know all charges up front with no surprises later.

Cons: The previous renter of my original car apparently used the center console compartment to spit his chewing tobacco into. After driving for about 30 mins, I could not understand where this awful smell was coming from. I then opened up the compartment and WHEW, the stink was horrendous! I was supposed to pick up clients to go to dinner but there was no way I could with this car. I then had to drive one hour each way to switch cars! Can't believe this happened with Hertz!

Cons: the Hertz desk employee was really trying to upsell everything, too pushy.

Cons: The bad thing about the automated system is it seemed almost impossible to speak to a real person I had a simple question that the automated system was not able to answer it took me about 4 hours three phone calls and maybe 3 days to actually get a actual person to answer a simple question which took them three minutes to answer answer for me maybe having the option to speak to a real person in the beginning menu should be a thing although your automated call system has a lot of options to choose from from Renton to drop it off at a different location and all other things some people just like to speak to a real person I believe giving them that option will set you ahead of the competition

Cons: Not a fan of the jeep compass; driver seat not comfortable large blind spots.