Guest reviews
Overall rating
7.5
Good
Based on 4,241 reviews
Cleanliness
8.3
Comfort
8.2
Pick-up/Drop-off
7.6
Value for money
8.0
Pros
"Friendly & efficient customer service."
(in 713 reviews)
"Friendly staff and great rates."
(in 2139 reviews)
"Great car and great people"
(in 6921 reviews)
Cons
"Customer service was great ."
(in 713 reviews)
"Terrible location, terrible customer service."
(in 677 reviews)
"Showed up, no cars available."
(in 361 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
friendly staff
great experience
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8.8
Pros: The car was immaculate and drive well
Cons: The check-in and check-out process was tedious and confusing
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2.0
Cons: Car wasn't properly cleaned
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8.4
Pros: Yes
Cons: ,more choices in SUV's
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10.0
Pros: Yes
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2.0
Pros: Car was good. Pick up was good.
Cons: Moved location for drop off that was similar, cost me more than double for the entire trip. Hertz representative I dropped it off with said it was bullshit as well. The Hertz people I called to move locations were not helpful and awful to talk to. Will never use this company again. And I’m sure nothing will come of this review.
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8.0
Cons: Our car was a bit small for a mid-size SUV. So paid extra for a small car
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2.0
Cons: Kept $50 from my fully paid reservation that I had to cancel because of a contagious skin infection. I called more than 24 hours in advance. I feel my money should’ve been fully refunded.
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9.2
Pros: The staff is very helpful, the wait was a bit long.
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6.4
Cons: Premium price for a premium vehicle and I was assigned a Chevrolet Impala.
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5.2
Pros: Detroit staff was not friendly and constumer focused
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10.0
Pros: Everything was very easy, pick up and drop off. Loved being able to take the car over the border!! Thanks Hertz!
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2.8
Pros: The vehicle was clean
Cons: Customer service is awful. Not just locally but when I call Hertz customer support I am put on hold for an hour, employees are not friendly or knowledgeable
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8.8
Pros: The car was immaculate and drive well
Cons: The check-in and check-out process was tedious and confusing
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10.0
Pros: Yes
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9.2
Pros: The staff is very helpful, the wait was a bit long.
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10.0
Pros: Everything was very easy, pick up and drop off. Loved being able to take the car over the border!! Thanks Hertz!
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2.0
Cons: Car wasn't properly cleaned
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2.0
Pros: Car was good. Pick up was good.
Cons: Moved location for drop off that was similar, cost me more than double for the entire trip. Hertz representative I dropped it off with said it was bullshit as well. The Hertz people I called to move locations were not helpful and awful to talk to. Will never use this company again. And I’m sure nothing will come of this review.
review from
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2.0
Cons: Kept $50 from my fully paid reservation that I had to cancel because of a contagious skin infection. I called more than 24 hours in advance. I feel my money should’ve been fully refunded.
review from
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6.4
Cons: Premium price for a premium vehicle and I was assigned a Chevrolet Impala.
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5.2
Pros: Detroit staff was not friendly and constumer focused
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2.8
Pros: The vehicle was clean
Cons: Customer service is awful. Not just locally but when I call Hertz customer support I am put on hold for an hour, employees are not friendly or knowledgeable
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- 6.9/10 Payless car rentals in Detroit
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- 7.5/10 Dollar car rentals in Detroit
- 7.3/10 Thrifty car rentals in Detroit
- 8.6/10 Alamo car rentals in Detroit
Where can I find Hertz hire cars in Detroit?
289b Lucas Drive, Hertz car rentals
Address
289b Lucas DriveHours
| Monday | 00:00 - 23:59 |
| Tuesday | 00:00 - 23:59 |
| Wednesday | 00:00 - 23:59 |
| Thursday | 00:00 - 23:59 |
| Friday | 00:00 - 23:59 |
| Saturday | 00:00 - 23:59 |
| Sunday | 00:00 - 23:59 |
Phone
+1 734 941 4747FAQs about renting a car from Hertz in Detroit
How many car hire locations does Hertz have in Detroit?
Hertz has 2 car hire locations in Detroit. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Detroit Metropolitan Wayne County airport (DTW)?
Yes
Does Hertz offer shuttle or airport pick-up services from Detroit Metropolitan Wayne County airport (DTW)?
Yes
