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2.0
Pros:The rental car itself was ok.Cons:Kayak booked my reservation 30 minutes away from the airport. When this was determined by the staff at Hertz Detroit airport, they were unwilling to help arrive at a solution. I had to leave the Hertz area and book through Thrifty/Dollar in order to obtain a rental car. Additionally, the area where I needed to work with the Hertz Detroit airport representative was in a closed in space, making me less comfortable during COVID.Reviewed 1 Sep 2020
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2.0
Pros:They promised I didn't get charged, they didn't have my carCons:They still charged me and now my account is overdrawnReviewed 23 Mar 2020
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2.0
Cons:Car wasn't properly cleanedReviewed 30 Dec 2019
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7.2
Great car, some staff not-so-greatPros:Car was excellent -- clean and ready to go. Unnecessary stress at initial check-out, but returning the car was quick and easy.Cons:Initial check-out was bad. Credit card reader didn't work, and rather than try another one (that particular card reader wasn't working), I was told to call the third party I had pre-paid for the rental (Kayak) and tell them I'd have to use a different card. Finally, I went to a different clerk further down the counter who simply ran my card on her card reader and it was fine. The whole encounter added another 15 minutes of unnecessary stress. I had also noticed the customer in front of me having a similar problem with the same clerk.Reviewed 23 Jun 2017
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10.0
Great CarPros:I was expecting a Corolla and was disappointed when it wasn't available. The rental agent thought I might like a Chevy Cruise and she was right! It was very comfortable and performed well around town and on the highways.Reviewed 11 May 2017
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10.0
Pros:I appreciated the quick service once I arrived. In addition, the car was in excellent condition.Cons:Nothing - it was a great experience.Reviewed 4 Apr 2017
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10.0
ExcellentPros:I was able to choose a Camry which I love. Pick up and drop off were super fast.Cons:The car was not clean; especially the windows so I had to wash it myself.Reviewed 29 Mar 2017
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10.0
Pros:low low costCons:line at the counter/not enough registers openReviewed 28 Mar 2017
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10.0
Great car - Great prcie - Great service!Pros:The car was excellent and the price was even better!Reviewed 27 Mar 2017
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6.4
Pros:very clean car, nice carCons:When I picked up the car person was rudeReviewed 24 Mar 2017
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6.4
Cons:Check engine light was on and car ran like horrible. Transmission sounded like it was about to explode but I didn't have time to drive back to Hertz to get a different vehicle.Reviewed 18 Mar 2017
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2.0
Pros:NothingCons:Everything the experience is awful and awful customer serviceReviewed 14 Mar 2017
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