2.0
When I arrived to pick the car up, they said the car was unavailableReviewed 10 Jan 2023
review from![kayak]()
2.0
The address of the location is wrong. Was on a call with an Avis rep. for 30 minutes which couldn’t help me. I ended up not renting the car as the eventual rental place mentioned online that they are closing at 5pm, instead of 6pm when I planned to rent the car.Reviewed 7 Nov 2022
review from![kayak]()
4.0
not enough cars and no good communication between them.they almost let me without a car that day even i reserve it a while back. i got lucky that day but its not suppose to be like that. i got Suzuki instead a Nissan. maybe its high season,or unprofessional but i will give it another shot next time and probably give a better review.Reviewed 7 Jan 2022
review from![kayak]()
8.0
Pros:Yes, it wasCons:Yes, maybe bigger car for same priceReviewed 3 Dec 2019
review from![kayak]()
10.0
Cons:the wait time at the airport. They have to reinput all the info and takes about 30 mintues to do so.Reviewed 31 Mar 2019
review from![kayak]()
6.0
Decent customer service. Underpowered vehiclePros:Nice customer serviceCons:Car not as advertised. Underpowered vehicle. Poor performance vehicle.Reviewed 25 Feb 2018
review from![kayak]()
2.0
Pros:NothingCons:They did not reserve my car and there had no cars at all to rentReviewed 7 Jan 2018
review from![kayak]()
2.0
Bad servicePros:NothingCons:1. They force me to buy their insurance , if not they will charge 2000 dollars to my credit card , although I have bougth insurance thru allianze already . 2. They make me sign a blank boucher , but i already get their insurance , its not good . 3. The car could not be used due to trafic restrictions in Bogota , it was a waste of money . 4. When i went to return the car they were expecting to returned washed , its s rental car and i have never have to do it . 5. They tried to keep the blank boucher with the excuse that they need it for administrative reason , i took it because it not theirs . Very bad experience , never going to rent a car in Bogota .Reviewed 25 Nov 2017
review from![kayak]()
8.0
Pros:Fast and good serviceCons:Actually the car had some age on itReviewed 13 Feb 2017
review from![kayak]()
2.0
Pros:NothingsCons:They gave away our car as we were an hour late to pick it up from the airport after unavoidable delay. Absolutely unacceptable... makes both Avis and Kayak look bad. We had to figure alternatives out ourselves and ended up booking with Hertz.Reviewed 15 Jan 2017
review from![kayak]()
6.8
Pros:Kindness and service from the staff was great!Cons:Tank was not 100% filled with gas, although I returned it full. Car needed maintenance.Reviewed 2 Jan 2017
review from![kayak]()
2.0
Customer service was bad.Cons:The staff at the north office of Bogota did not attend to help me on my request to change the vehicle the last day of rental, so I could run my business errands due to a city's prohibition of car used at peak hours (from 3PM to 7:30 PM), so some days unpaired or pair tag id numbers can not circulate at certain hours of these days. I had requested to change the car this day and the response was negative and not helpful at all.Reviewed 19 Dec 2016
review from![kayak]()