Pros (+) Staff is poorly trained. The facilities are poorly kept. It is not worth the price.
3 stars
Hilton Garden Inn Asheville Downtown
Photos of Hilton Garden Inn Asheville Downtown
Overview
Located in Asheville, Hilton Garden Inn Asheville Downtown is within walking distance of the Asheville Art Museum and provides an outdoor pool. It is close to Asheville City Hall and the Thomas Wolfe House.
There are a variety of facilities at the hotel that guests can enjoy, such as a 24-hour business centre, a 24-hour reception and a fitness centre. Wired internet, meeting rooms and room service are also available.
Hilton Garden Inn Asheville Downtown's rooms provide a refrigerator, plus all the essentials for a comfortable stay.
The hotel features both restaurant and bar where guests can unwind at the end of the day with dinner and a drink.
Hilton Garden Inn Asheville Downtown is a convenient base to explore nearby Biltmore Estate and Biltmore House. It is a brief walk from U.S. Cellular Center.
Latest deals for Hilton Garden Inn Asheville Downtown
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including VAT, excluding local taxes and fees.
Amenities at Hilton Garden Inn Asheville Downtown
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Shuttle service (free)
- Business centre
- Wi-Fi available in all areas
- Cable or satellite TV
Services and conveniences
- ATM on-site
- Business centre
- Wake-up service
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- 24-hour front desk
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Air-conditioned
- Free toiletries
- Heating
Dining
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Microwave
General
- Family rooms
- Telephone
- Seating area
- Privacy curtain
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Disabled access
- Lift
Parking and transportation
- Shuttle service (free)
- Parking
Bathroom
- Hairdryer
- Shower
Workspace
- Fax/photocopying
- Desk
Media and entertainment
- Cable or satellite TV
Laundry
- Iron and ironing board
Bedroom
- Sofa bed
Health and safety
- Daily housekeeping
Fitness
- Fitness centre
Pool
- Pool
Reviews of Hilton Garden Inn Asheville Downtown
8.7
Very good
458 verified ratings
Wonderful
313
Very good
75
Good
31
Okay
11
Fair
14
Mediocre
4
Poor
10
Summary of reviews
Guests say
Guests appreciated the hotel's excellent location, which is conveniently located within walking distance to downtown Asheville and attractions. The bed comfort was also frequently noted as a positive aspect. However, there were significant concerns regarding the hotel's service, as guests reported poorly trained staff and unresponsive management, especially in situations of emergencies. Cleanliness was another area of concern, with mentions of dirty rooms upon check-in, alongside complaints about water pressure in the showers. Price and amenities like parking and shuttle services were seen as positive attributes.AI-generated from customer reviews
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8.7 out of 10
408 reviews
9.2 out of 10
15 reviews
4 out of 10
1 review
8.2 out of 10
5 reviews
All reviews
Pros (+) Everyone was very friendly and helpful.
Cons (-) Had trouble with wifi connection.
Cons (-) I have stayed at countless Hiltons's and they never make it easy to use their wifi. It should not be that hard, but once again I have to call their IT help to get connected. A second call was required to get their tv to work. I am becoming increasingly dissatisfied with Hilton
Pros (+) - Room was clean - Bed was comfortable - Staff was nice - Walking distance to downtown Asheville
Cons (-) - No water pressure in the shower. After a rough 3 day film shoot I wanted only two things. A good night sleep and a long hot steamy shower. The bed was comfortable and I slept well, but the shower was a joke. I'm not exaggerating. The water doesn't even shoot out in a straight line, it just drizzles out of the shower head. Took me about half an hour to get shampoo out of my hair. - Breakfast is n...
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Pros (+) Nice hotel and good location.
Cons (-) Lots of police/fire sirens during the middle of the night. Fan in the room was very loud. I booked a king bed through Kayak and Kayak reserved us a queen room. Hotel was booked when we arrived and couldn't switch rooms. First time using Kayak... Not impressed sine I payed for a king room.
Location
309 College Street, Asheville, NC 28801
What's nearby
- Asheville City Hall292 m
- Asheville Theatre383 m
- Asheville Art Museum396 m
- The Orange Peel0.8 km
- U.S. Cellular Center0.8 km
- Thomas Wolfe Auditorium0.9 km
- Basilica of Saint Lawrence0.9 km
- McCormick Field1.2 km
- Downtown Market Asheville1.3 km
- Botanical Gardens at Asheville2.3 km
- Asheville Mall2.4 km
- University of North Carolina at Asheville2.6 km
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
When to book a room at Hilton Garden Inn Asheville Downtown
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See most recommended stays in AshevilleGood to know
Value for money | 8.5 |
|---|---|
Distance to city centre | 0.5 km |
Nearest airport | Asheville Regional |
Distance to airport | 17.8 km |