10.0 Excellent10 Jul 2022
The drop off instruction were not given, the return location was closed and garage had no info how to get in. Luckily,someone was coming to the garage and gave me the access as well.
3.9 Mediocre24 Aug 2021
On the pickup the first attendant I spoke with shown zero flexibility regarding the reservation time. I booked it via Kayak on the very same day of the pickup and I ended up arriving at the Hertz office 2 hours before the reservation. Even though that the car was already prepared, she made me wait the 2h to pickup the car, giving me more expensive options to immediate pickup, beside not being able to help me with a few simple questions. On top of that, I still haven’t received the value difference between the deposite and the rental itself, even though I refilled the deposit before the delivery (mandatory condition to proceed the refund).
4.0 Okay8 Sep 2019
Car was spacious as neededCar was dirty at pick up Drop off was not assisted by anybody since they open at 8:00am and I had to check in before then: there were Hertz people at the booth, they did not take care of drop off. Insurance was super pricy: almost 400 euros full coverage. They did not recommend Allianz one I did
6.0 Good28 Jul 2019
DRop off was unstaffes, nothing but a handwritten signon the door. had to call a number to get instructions on how to drop off. no dropoff lot or key drop off. was instructed to leave the keyys inside a mailbox between two buildings. Now iwas shcardefr $1556 extra ona pre paid rental that cost $200Dont rip people off
4.8 Okay12 Jun 2019
Car was ok. Drop off was quick.Pickup took 3hrs in the fuckin airport because there werent enough people working on the desks. Just a nonsense wait in a hot area of the airport with nothing to eat or do.
2.8 Mediocre19 Sep 2018
Had to wait over an hour in a small hot area to get the car. The car was old and beat up. Dents and scratches everywhere and 85,000 km on the odometer
2.0 Mediocre20 Jul 2018
A CONFIRMATION OF RESERVATION MEANS NOTHING TO HERTZ OR KAYAKPLease see above remarks.
5.6 Okay17 Oct 2017
The car worked fine.The price wasn't as we agreed on kayak page (On kayak page it says the amount includes insurance, and it wasn't) there were scratches on the car which I found at night time that they didn't mention it, felt it was on purpose.
6.4 Good10 Sep 2017
The comfort of the car was greatThe pick up of vehicle was not good , had to wait for vehicle half an hour at Venice airport. Dropping off vehicle was a total nightmare. We had no address to put in GPS , no phone number yo call for drop off location , we drove around La Spezia for an hour When we were finally near location we could not find the place , tried calling customer service number to only get automated message. Finally found the place at 12:15 , they closed at noon but the door was open ,lady wouldn't help us , told us to drop the key in outside slot and leave car on crowded side street without her checking vehicle for damage. The worst experience encounted ever eith car rental company
10.0 Excellent17 Aug 2017
Great valueThe process was very smooth and the service professional