Tulum resorts

Pros: One amazing stay ar Nomad! Walked barefoot in the Garden of Eden ! Very relaxed atmosphere! Incredible grounds and the Delux tents were confortable and a great experience. Location, views, people all of them got us into on amazing mood ! We will come back for sure!

Pros: Great breakfast. Lovely beach.

Cons: Way too much noise! The least peaceful place- construction, road noise, clanging pipes, super loud thumping music. And the staff couldn’t or wouldn’t do much about it- they could only offer us a far inferior room.

Cons: the hotel makes reconstruction. the works from 7 oclock in the morning to 10 oclock in the evening. the works with metall, very noise, i cant sleep, this works followes you everywhere. this is absolutely unacceptable for the main slogan of the hotel like absolute relax. why they do it in high season? i dont know. this is one of the most expensive hotels in tulum, so i am very disappointed

Pros: Very good. Could more celan and confortable. Romos a bit more spacious

Cons: More spa e in Room and maje more confortable the arrangement or distribution

Pros: The food at the restaurant Lo Popular was outstanding, the pulpo confit and tuna tartare were phenomenal.

Cons: The floors in our room were filthy, there were huge gaps in the floor boards and I lost several pieces of jewelry that could not be returned because they were underneath our room in the dirt. There was constant noise from other guests and from construction that woke us up at 7 AM every day, yet we received a noise complaint from having netflix playing on our ipad at 7 PM. The staff was hit or miss, some of them were extremely friendly and accommodating, however generally speaking they were unavailable to assist with anything, never gave us a tour of the property so we felt extremely lost the first two days we were there. We had to call housekeeping three times to have them clean our room, which at this point had been two full days before they came and cleaned. My husband and I are also covered head to toe with bites that I suspect are from bed bugs. I would never stay here again, the entire experience was awful.

Pros: second stay in Tulum, first stay in Nomade pros: nicely decorated property good restaurant and breakfast large clean beach with different lounging options good housekeeping

Cons: we stayed in a standard room, it is very dark and small, and there is zero soundproofing, you can hear absolutely everything that happens in the room next to you our room was next to the restaurant so you could smell the smoke from the grill there is construction on property so you couldn’t stay in the room during the day, too noisy, very disappointing everything related to front desk takes long time and needs double checking and follow ups: we asked to help us with the luggage - never happened, we were changing our room - took forever, asked to bring some toiletries to the room - never happened, asked to change the transfer to the airport - never happened overall we had a great stay but the hotel is definitely overpriced for what it is, unfortunately prices keep going up due to high demand

Pros: Food, location, beach, concept, design were great

Cons: It wasn’t just the luck of smiles, friendly mood, adequate training of the people serving and the constructions that we’re producing noise most hours of the day. The most important missing ingredient to provide a relaxing snd pleasant staying was safety. Someone stole from our room 1750€, and this person was 99% a member of the resort’s staff. There wasn’t any sign of someone searching the room or someone breaking into it and what truly gave them away is that they didn’t take all our money as someone breaking into would do, but they tried to trick us by taking a part of our cash. The worst part is that the management never showed to care. We realized there were money missing the last day of our staying because we were always using our credit cards, the front desk told us that the manager had a meeting to attend so he couldn’t help us and WE NEVER RECEIVED A PHONE CALL OR EVEN AN EMAIL JUST TO APOLOGIZE FOR WHAT HAPPENED.. This kind of treatment is unacceptable. There are many other hotels and resorts in this area that hopefully value their guests more.

Pros: location, not too crazy crowds, peaceful, large rooms, bike rental across the road.

Cons: food was not very good. not very helpful about tourist activities, and it said wifi but there was not

Pros: 1. The front office assistant, Blanca was incredibly helpful. She solved us at the first night some problems we had and she gave us great tips! 2. The location is really beachfront and the beach was amazing. 3. Great design in the hotel. 4.

Cons: 1. The room was in the photos when we booked was not the room we took at the day of the arrival. Finally, we had an upgrade and we went in a family room, 4 people with 2 double beds in the same place. Also, there was no door between the bedroom and the toilet. We did not have serious problem at all. We are easy going guests. 2. Note that the water in the shower is probably salty. 3. The music at the beach bar ends around 22.30-23.00. 4. The rooms needs much better design and renovation.

Pros: My best friend and I stayed with her 10 year old daughter. Our room was ocean front, big, and clean. I would highly recommend for families.

Cons: Slow WIFI that is only accessible in the restaurant or the Lobby. Other places in Tulum have strong enough signals that reach rooms.

Pros: Room size - the biggest I have seen in Tulum. rooms clean beautiful water in front of the hotel good location, in the heart of the beach area

Cons: The room had a very strong sewage smell. They tried to fix it by pouring some chemicals down the drain but the smell came back after 30 minutes. I think they have major sewage problems. Just to be clear, the room was very clean, but the smell was overwhelming. The restaurant next door has parties until 2 am. Don't book if you have kids or if you an early bird. You will not be able to sleep. The windows in my room were vibrating form the noise even though I was farther away from the restaurant. The beach in front of the rooms is steep. If you want a flat beach you have to go in front of the restaurant, where the beach club is. The breakfast service is ridiculous slow, and that's because they just sit talking with each other rather then serving the customers. Every morning i had to ask for coffee at least 3-4 times.

Pros: Nothing!

Cons: Overrated

Cons: The room was so humid that the bed were litteraly wet - this isn’t acceptable for 180 usd per night in a room of less than 8 square meters

Pros: my room had a great view and was clean and very comfortable.

Cons: i think it was too expensive for what it was, I didn´t like the breakfast. and the staff wash´t very friendly, we asked for a bottle of water one night and they told us they could´t give us one, that if we wanted one we could drive 30 min. downtown for one, with a really bad attitude.

Pros: Hotel high points - The room was nice. The living area of our King, garden view (no views though really with the roof there) room was big and clean. The poor cleanliness rating is explained later - related to the smell of our E5 unit I think it was. The bed was comfy and the a/c worked great. The grounds were well kept and felt secure. The breakfast at Mia, the related restaurant, was simple and tasty. Our breakfast included with our hotel reservation had an egg, pancake, or chilaquiles option plus a big bowl of fruit with juice and coffee/tea. The staff at the restaurant were great and the front desk man that we worked with was very friendly. We also had dinner at the restaurant and it was delish! Easy to get a table (bookable via OpenTable) The location was convenient once you wind down the road and get to the hotel. We walked a lot of places and there are tasty and fun spots very nearby. There's a cheap taco spot next door (it takes credit card!), right next to a farmacia

Cons: Hotel low points - We stayed in December 2019, before the hotel's soft opening. Half the time the front desk at the hotel seemed a bit overwhelmed when we would visit. Worst of all, and the reason for the subpar ratings, was the water treatment system that was right behind our building. The sewage smell permeated the windows or right through the walls and made for a smelly room and any time we would leave our room. We mentioned it upon checkout, and they seemed like they'd never noticed or heard of anything about that so hopefully they can remedy it somehow. The unit required a key card entry on stairs on the side of our bungalow building, and it seems pretty simple to hop around that and to continue up to the room - and our sliding doors to our room did not lock. The room shares the level with another unit that is separated by a low, simple fence. There is a safe in the room (you receive a lock for it upon checking in for a $40 USD refundable cash deposit) so important, smaller things are protected, but additional protection for the room would be a nice addition. Mia isn't linked directly to Selina so you'll need to take care of any tips separate from the a hotel-included breakfast, and we couldn't put our beach purchases on the room for ease of use - no big issue but a suggestion for improvements.

Pros: The Beach

Cons: Cheap furnishings, no Wi-Fi in room, uncomfortable bed