Pros:Nothing. Never got our car...Cons:Phone was off the hook and rang busy all day when trying to inform rental counter that our flight was severely delayed. Arrived to find nobody at rental counter. Called after hours person and they would not come in to give us our car. Only after 10 mins did the agent call back because she felt bad and said that she would come in to get us a car. However the airport would be close by the time she came in. Addressed these issues on the return trip at the rental counter and they denied saying their phone was busy and made nothing but excuses...Reviewed 1 Jan 2021
review from
4.0
Cons:Not billing me $400 to keep the rental car for an additional 15 hours of use due to a flight cancellation would've been nice.Reviewed 28 Jul 2019
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7.6
Speedy pickup/dropoffPros:Car was available in the class I previously chose - no waiting. Big plus.Cons:Car had quite a few scrapes & alot of rock chips - as long as I'm not charged, I don't care, but there were alot. I had never driven a push-button start vehicle - it should have been obvious, but without instruction, the car pic of the parking brake and the start/stop button made me think I had to make sure the parking brake wasn't on and I was in Park and then press Start. I had to acknowledge my ignorance and ask someone, in order to learn you had to press and hold the brake while you press the start/stop button; otherwise nothing. It would be great if agents asked about familiarity with this option, to avoid delay/embarrassment.Reviewed 26 Jun 2018
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2.0
Waste of time and a horrible experiencePros:NothingCons:I showed up and they didn’t have a car...Reviewed 19 Feb 2018
review from
9.6
Pros:Everything was good. The lady at the counter was knowledgable and very friendly.Reviewed 3 Nov 2017
review from
9.6
Cons:I would have preferred a smaller SUV or a wagon.Reviewed 25 Mar 2017
review from
10.0
Pros:Easy pick up and return. Decent car and great price.Reviewed 9 Feb 2017
review from
8.0
Money!!!!Pros:I got what I asked for. A great suv and it was great.Cons:The cost. I paid 400 dollars for 24 hours. I felt like that is a little high for 24 hours.Reviewed 8 Jan 2017
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8.0
OK Car, Cheaper than Grand JunctionPros:Convenient location at the airport. Car pickup was within very short walking distance. Easy pickup and drop off. Although Thrifty website says that they are located off of the airport, their desk is in the airport and cars are right there. My GPS programmed for their office took me to a nonexistent place. But just go to the airport.Cons:The car had several small dings on the doors and the front passenger and back seats were rather stained in spots. But it was a good car and did the job.Reviewed 8 Oct 2016
review from
8.0
Pros:Very convenient and easy process.Cons:Staff should not be talking on their cell phones while interacting with customers. Rather discourteous.Reviewed 10 Aug 2016
review from
10.0
Same price as round trip on telluride express (4-dPros:Quick and easy process, nice car, didn't have to rely or wait on telluride express.Reviewed 6 Mar 2016
review from
2.0
they were closedPros:nothingCons:they were closed when I landed.Reviewed 13 Dec 2015